Exporting the knowledge/solution database
Hello. Is there anyway to extract just the solution-database from ServiceDesk Plus to an iso-file or to a folder where the solutions is extracted as single documents? Regards // Christian
Automated Backups and how to get rid of older versions
I have configured SD+ to create a backup of the database and file attachments every night. We then save the backup-folder to a tape drive. When I check this folder from time to time, I have lots of old backups in there. How can I get rid of old backups, that are not used any longer? Any Backup older than maybe a month is of no use, because it does not contain the data I need. And all backups are saved to a tape, so I don't need them on my server. So how can I schedule the backups in a way, that old
Hotfix 7019 Released
Dear Users, Hotfix (version 7019) has been released. We regret for the delay in this hotfix. This hotfix can be applied over build 7000 through 7018 build. The hotfix is available at the below link. http://manageengine.adventnet.com/products/service-desk/service-packs.html http://download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_19_1.ppm Enhancement: 1. Product Type and Product Name can be filtered while creating a New Purchase order. Issues
Unable to select product in PO section after 7019 applied
We have just applied 7019 to SD (was 7018) and now in the PO section when we select a vendor (ie. Dell) we are not shown any associated products and there are non in the drop down selections. Please advise as this make the PO section non-functional.. Enclosed is the error we get when in the PO module
Scanned software report
I need to be able to run a report that lists scanned software and what workstations it is installed on. I want to specify which workstations I want in the report. If I specify four workstations for instance, I need a report that says wht software is installed on those four stations in the following format: Software Adobe Reader WS1, WS2, WS3, WS4 Acrobat Standard WS2, WS4 and so on. Thanks
pass-through authencation
when I enable pass-through authencation it still requires a username and password. If pass-through authencation is enabled when I goto the servicedesk it has a pop-up (relam logon screen) that asks for username and password.
XML integration for ServiceDesk
Hi Does ServiceDesk have any XML interfaces so that I can pull/trigger to export any New update. This is to integrate SD to third pary application and XML is the best connectivity solution. Appreciate if you could feedback on this. malik at persoftdotnet
Service Desk plus crashing
Hello, As mentioned in other topics below, Service Desk Plus keeps crashing, only error in the logs is the following: Event Type: Warning Event Source: MySQL Event Category: None Event ID: 100 Date: 1/14/2008 Time: 10:38:22 AM User: N/A Computer: xxxxx Description: Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them For more information, see Help and Support Center at http://www.mysql.com. We have logged a support call about this but
Email History for Purchase Orders
Hi, Just wondering if there is anyway that you can see a record of what emails have been sent for a purchase order. For example, we would like to be able to see the email, or at least that an email has been sent to the vendor for a purchase order, so that we do not send it more then once. Is there a way to see the emails? If not can this be added as a feature in a future release?
column [AaaContactInfo.LANDLINE] is more than the specified
Hi. Please add in the next update. [16:49:23:565]|[09-08-2008]|[com.adventnet.persistence.Row]|[WARNING]|[33]|: The length of the data specified for the column [AaaContactInfo.LANDLINE] is more than the specified length [30].|
Cannot view requests belong to the same department
Dears, I am trying to enable users from the same department to view all requests belong to the same department. but it is not working even if I chooses the option view all requests belong to department under requesters profile. Regards, Noora Almusallam
backup & uninstall of service packs is not working
Hi, I have the newest sd plus version installed but had some problems while changing from mysql to mssql. now the server is running fine (back on mysql) but I can't make backups or uninstall the last updates (cause I only have a backup for an older version). When I try to make a backup my sdpbackup.log says: ServiceDesk Plus [7019] backup log ************************************************************* Backup process started.... Going to full backup with file attachmentsaaaaccadminprofile aaaaccbadloginstatus
email technicians
hi, during the period when exchange server is down,our helpdesk assign requests to technicians (notify technician by email when request is assigned is activated),after,when exchange server up,technicians don't receive any previous mails. is that normal???
How do you record and report on Downtime???
Hi all I'm piloting service desk at the moment and have been been wondering how you all record when you get downtime on your systems?? I would assume that you can do this within Service Desk against the ticket and then be able to report on it later. Any suggestions and stories on how you did this would be most helpful. Thanks :D
Best Practise Asset Management
Hy, We're in SD7 Build Number : 7018 but we have migrated from SD6. Formerly with the SD6 version we used to manage assets like this : Asset ( desktop, screen, laptop,..) was associated to a Workstation, and the Worstation was associated to a User or a Service. During the migration I follow the recommendations like renaming desktops and laptops,etc ... The result of the migration succeeded quite good. But now when I run some Worstation's Reports I realise that we have some duplicated worstation.
password
I want to know password of this email: judy83@hotmail.co.uk urgently plz
Business Rules
It there a way to apply a template based on a business rule? For example we have a category named User Administration which has a sub category of New user. I would like to apply a business rule that applies a new user template which has several tasks such as AD setup, Outlook setup and Meditech (our HCIS) setup. These tasks will always be required for every new account created. Thanks, Ron M
Help!: Where to get good antivirus?
Hi everyone� I have managed to get an virus in My PC� Now my computer is really slow and shows various pop-ups and stuff, what to do and how to get rid of them? I really would like to get some help because my PC is full of very important family pictures and stuff. Viruse name is TJ.Worm32.Heurestic � Please help!�
How to change name of SQL database
Hi, I would like to create a test setup with ServiceDesk Plus and a SQL database before the 7.5 version is released in order to ensure functionality. I've installed SD+ on a new server, but when i want to connect to a test database i've created from a backup of our production database, called Sandbox_ServiceDesk. I then run changedbserver.bat to connect the new installation to the sandbox database, but i cant change the name of the database to connect to... Can it really be true, that i need a completely
Alert Individual Technician when ticket is assigned
Is there a way to choose which Technicians get an email when a request is assigned to them, instead of every technician having this feature?
problem database schema
Do you have the complete schema diagram for the database tables for problems as I wish to be able to find the problem associated with each request thanks pete
html format of desc field
I generated a query from the custom reports section and I'm dropping that into report services to report on- One thing I notice is all the html formatting is displayed instead of just the description portion in the description field, is it possible to remove that? Or is there a sql formatting function or report services function someone has used to handle that? Thanks! E
Importing Assets does not populate the Asset Location Field
Hello I have reported this problem several months back. We have performed our extensive asset project and all data is now in .csv format. When testing the importing before the actual import takes place we find that the location field cannot be populated. All other fields seem to accept the data that we import. This is a problem as there is no point in having assets on the system if we don't know where they are located. I have had communication with your support who states that this is indeed a problem
SDP 7.0, build 7019 open issues
The following list of issues are open with SDP 7.0.0 build 7019. Some of these issues I have been reporting since build 7009. ALL PREVIOUSLY REPORTED: 1.) When a request is submitted via e-mail and the requester is subsequently changed, assets may not be changed using the pop-up screen view, only the drop down list view will work. 2.) There is no way to delete an asset connection relationship other than replacing it. This greatly limits the usefulness of this feature. For example, a relationship
Cannot add and cost centers
When I try to add a cost center I get an error.I have an example in a screen capture. no matter what I put in the required fields I get the same error. It tells me the cost center already exists.
connecting to mysql for SDP on Linux
I have tried to connect to mysql of SDP7.0 using the following command: /usr/local/AdventNet/ME/ServiceDesk/mysql/bin/mysqladmin -u root -P 33366 servicedesk and received the following error: /usr/local/AdventNet/ME/ServiceDesk/mysql/bin/mysqladmin: connect to server at 'localhost' failed error: 'Can't connect to local MySQL server through socket '/tmp/mysql.sock' (2)' Check that mysqld is running and that the socket: '/tmp/mysql.sock' exists! can you help thanks Pete
Resolved vs Closed
What's the difference/advantage of resolving tickets vs closing them?
Workstation is leased report
Hi I try to run the workstation is leased report, but I cannot find any method to do it. Can someone help?
Unable to delete request (1000 merged)
Hi, I have a request I am unable to delete - response is simply "Delete failed" This request was one of the "autoresponders creating thousands of tickets" types. Someone eventually figured out how to add to the spam rules (I was on holiday) to stop new requests, but the remaining requests have all been merged into one. I'm presuming I need a SQL script to accomplish this (MSSQL 2005). Thanks in advance. Dean
Technician data issue
When I changed the email address of one of our technicians and click save it holds the change. After a period of time the email address resets itself back the the incorrect email account. I have Service Desk running backups every night. It would seem as thought the backup is causing the reversion. Please advise
Asset Tracking furniture
Our Finance department wants to start using ServiceDesk to track building furniture. Before I commit to them, I wanted to confirm the licensing schema of ServiceDesk. We have a 1250 node license. Can you confirm that entering NON-IT assets into ServiceDesk will not use any licenses? Also, is there a way to create a custom 'furniture' Non-IT category? Thanks, Dave
IE 7 - Not opening ServiceDesk Plus client page.
Service desk cleint page is opening using Windows Vista IE 7. any help...............
Cannot Delete PO
I cannot delete a closed PO even though the assets have been deleted that were associated with that PO. I continually receive a "Purchase Order is being used by another module. Hence cannot delete it." error message.
Re-Open button on closed calls
Under the current version of ServiceDesk Plus, Requestors do not have the ability to easily Re-Open closed calls. The only known way is to send an email to the Helpdesk and include the job number of the closed call in the subject line. We have the need for the users (Requestors) whom the job was opened by to be able to re-open a call via SDP.
Report needed
I need some help creating a custom report. We are looking at our work hours being changed and we need to be able to justify if we will or not, so we need to see any requests from 12 am to 8 am, 8 am to 5 pm and 5 pm to 12 am seperated. It doesn't have to be much, just seperated into 3 fields displaying this, and a pie chart for the visually assisted that all companies have. This can be Crystal (8 or 11) or built in tools, we have both available.
Automatic initial response for letters without request ID
We want service desk to be able to send automatic answer to all senders and recipients of any email message which doesn't have Service Desk's request ID in it's subject. As a result each recipient wil have second copy of the letter with header containing request ID. We will answer to this secondary message. It will give us possiblility, to communicate exclusively by email, and have all our messages attached to the right requests automatically. Can somebody explain how to implement such behavior for
Scheduled reports not functioning
Hi, When scheduling an audit history by workstation report the PDF file that is attached to the email is blank. When manually running the report everything is fine and when schedueling other, non-audit, reports everything is also fine any ideas?
I am receiving a blank email on Contract that are Expiring
I am receiving a blank email on Contract that are Expiring. We have SDP Version : 7.0.0 Build 7018, This started about when we put Build 7016
Migration Solutions to Other Server
Dear, How to Migration Solutions from primary servicedesk server to other servicedesk server all at once ? Regard
SQL report for workstation audit history.
Hello. We have ServiceDesk running against a MSSQL backend. There is a bug where the audit reporting does not work against MSSQL. Is there a way that I can get this information through a Custom Query Report? I am looking to report all changes (history) for a month against every workstation. If this is possible, can you give me a sample query to do this? Thanks. Dave
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