User creation issues
We have been using SDP for about a year now, and our requesters screen is a nightmare!
Several users have several accounts due to emailing our ServiceDesk from different email accounts.
We are on the verge of either scrapping SDP altogether, or turning off mail fetching and forcing users to login to SDP via the front screen.
Obviously we can not be the only company having these issues, so I have two questions:
1. How have other companies got around this
2. When are SDP going to allow more than 1 email address per user
Several users have several accounts due to emailing our ServiceDesk from different email accounts.
We are on the verge of either scrapping SDP altogether, or turning off mail fetching and forcing users to login to SDP via the front screen.
Obviously we can not be the only company having these issues, so I have two questions:
1. How have other companies got around this
2. When are SDP going to allow more than 1 email address per user
Topic Participants
Sinclair Parkinson
Jason Forrester
Bradley Munsen
Dean Ryan