Scanning Laptops
Apologies if this has been brought up before, but I was unable to find any answers through searching the forum. Is it possible to scan any assets that are not of asset type "Workstation"? We want to be able to scan laptops that are attached to the network, however we need to keep them as "Laptop" asset type for management reporting purposes. If it isn't possible, is this something that will be addressed in future releases? Thanks :)
I'm curious...
Anyone know how old this forum is? As in what year it was started?
REMOTE DCOM Option
Hello, I tried to scan the workstations on my network. However, when I clicked 'Scan Now', the following error came up: '...remote DCOM option might be disabled in the workstation.' Some website mentioned that if I need to access data on other computer, I first needed to register DCOM server first. Am I supposed to do that, if so, I don't have any Java or VB application on my computer, how can I fix this problem. Please advice. Thanks, wku
Pick List Alphabetical
Hi, We are planning on creating a pick list as a request additional field. however, it doesn't put it in alphabetical order. Is there a solution for this? I've read other posts that talk about it being apart of a future release, but these posts were years old. Thoughts? Thanks paul :?:
SDP 7506 very slow and time out request
Hi everyone, We use SDP on a Windows Server 2003 running in an VMware cluster enviroment (20 technicians) have always had a few stability issues and slow to open request, close request ans nothing However, since the upgrade to 7022 it got dramatic after the upgrade to 7506 things improved. But at the moment we have to restart the server daily to keep SDP operational. We are experiencing very long wait times to load pages and save requests, in ever more frequent cases it times-out and you have to
uploading picture
Hi, boys and girls! Can you answer my question: how can i upload a picture?
Stupid Question
Hey everyone... how do I search for more than one word in other posts, so that it returns only posts with those two words?
Report on response times needed
We need a report on average response times per SLA. Is it possible to have a report to show the average time between Request creation date, and the time of it's first Work Log item. We would like the records to be grouped by Priority. And we would be running the report on a monthly basis. We have to reporrt on response times to the SMT on a monthly basis so vital that we have this report. Surely this is a standard report that people need ? Has anyone created one ? Regards
Trend reporting
Dear SD Helpdesk I am trying to create a trend report in MySQL. However my SQL skills are nil. What I am trying to generate is a report which shows Tickets created today, still open, still overdue, resolved today, closed today. In the same report to show yesterdays, day before for up to a week. Sunday to monday. Is this even possible, if so, any assistance would be greatful. officeMonkey.kL
Where is the update page?
Trying to find the page to download the 7506 update. Can someone point me in the right direction? Thanks.
Its possible to change the port 8080 to 80 after installed?
Hello, We have installed the ServiceDesk on default port installation 8080, I want to change into por 80, its possible to do that without re-installing? Thanks, Anderson.
Scan workstation Problem
I use servicedesk pro scan new three workstation but them have same spec It can scan only one workstation for two remain workstation them instead of old . and i can't to remote control . Anyone can help me ?
Email alert to manager for unpicked tickets
Is there a way to send an email alert to a groups (Network for example) manager if a ticket hasn't been picked up in a certain time period and if so, can we set different times for different levels of tickets. So let's say two hours go by on a normal ticket and no one in networking has picked it up an email alert is triggered and sent to the manager of the group only. One hour goes by on an urgent ticket and no one in networking has picked it up and email alert is triggered and sent to the mgr of
Scalations is availabe for all licenses? How can I cofigure?
Is there a way to configure scalations in Proffessional license? How can I procced that? And I have another question, when a new incident is opened with severity HIGH is possible to assign it automaticly to a technican? If yes, how can I do that? Thanks, Anderson Pereira.
New Field - Location
I've looked thru the forums so I just want to confirm... I've created an additional Requester Field (kilometres Travelled) - So we can log how many klm's we travel during a callout... but it does not show up on the Request screen... If I save the request and then go into the New Change BUtton it is available but this is rather cumbersome..... Am I missing something... any assistance would be greatly appreciated
siteadmin can view other site technician in new change form
Siteadmin can view other site technician in new change form also sdchangemanager receives approval request for all sites even if he is associated to only one site i want feature which will restrict sdchangemanager to a particular site change request.
Groups not showing in Firefox
Hello There, We are running SD 7005 and we have a little difference in the way the application "behaves" between IE and Firefox. As our company uses both for various sites we need this to be fixed. We have 2 groups set up - Systems - UK and Systems - Montreal. When a user logs a call in IE he has the option to select the relevant group that he needs to assign the call too (for instance: A user in Montreal will see the Systems - Montreal group) However in Firefox no groups are shown. We have tried
Asset Group Dynamic critera is not saving
I am creating a new Dynamic Group to search for assets that are not assigned to a site yet. Criteria: Site Conditions: Is not Choosing all 4 of my sites When I Save & View Group, I see all of my workstations and other assets listed. If I refresh the group screen, the Condition has changed from "is not" to "is". The "is not" condition is not saving properly to the group criteria.
Computers inventory
Hello Gents, Is it possible to change how many threads are starting for computers scanning ? Java is eating 100% CPU when computers scan working. Web Interface is not reponsible. Thanks,
firefox 3.0.7 problem
Whenever we try to login under firefox it gets stuck in a look loading the j_security_check page..
Blank Screen !!! No WebClient , Server Running !!! HELP
My system has been running fine until a few hours ago where , when we log onto the URL , it comes up with a BLANK SCREEN. I stopped all services and executed run.bat and the server started ok. When I ran startcleint.bat I got this error below. E:\AdventNet\ME\ServiceDesk\bin>startclient Exception in thread "main" java.lang.NoClassDefFoundError: org/apache/commons/ht tpclient/protocol/SecureProtocolSocketFactory Urgent Help Please !! :(
sERVER NEVER STARTS
I have downloaded ServiceDeskPlus 5 for evaluation. It seems an excellent one which can make save great time for us. But unfortunately I was disappointed the way it works (or it does not). I really would like to try it, but in our situation it becomes impossible. Here is some vital information about my problem. I will be grateful if you can help. � I have an XP machine with SP2 and IIS installed. � I do not have any databases installed except Microsoft Access. � My local settings are set to Turkish.
Server with Turkish locale won't start / won't backup
Hello, I am testing the SD+ v6. The server does not start with locale TR(Turkish) as in SD+ v5.5 :( The issue was raised up before in forums where the suggestion was running the server via "C:\AdventNet\ME\ServiceDesk\bin\run.bat" But now I realize that I can not make backups "C:\AdventNet\ME\ServiceDesk\bin\backupData.bat". Any suggestions ? Thanks & Regards, Faruk
Announcements Home screen for requesters
Can this be moved to appear at the top of the page...
Images in message template
I would like to create footer for every notification being sent to requester. The footer contains technician name, phone number and our company logo. The problem is that I cannot embed the company logo! The only possibility is to insert a web link but this function seems to be broken. Even if it worked, I do not want to insert a link, because spam filters will throw my mail away. I want to embed a image like MS Outlook does. Is it possible? Thanks, Jerry
Notification Rules questions
Hello, There is a option to notify the technicans in all new requests, but I want to know if is there a way to make this notifications be sent to some esecify users, like my director... manager... and others without be a technican. Other question is, is there a way to link the requesters to a group, so when we receive a new request by the "user" or domain e-mail "@companyA.com", it need be followed to specify users, like "the manager account of the company A", and not to all technicans... its possible?
Not able to delete a workstation from servicedesk
I am not able to delete a workstation from servicedesk(Assets Category).I am getting following error.Pls help. FAILURE :Database exception while deleting Workstation. : Cannot delete or update a parent row: a foreign key constraint fails Please report the problem to the system administrator, with the Error Code - 1,238,241,091,765.
Release 7.6 Question
In the release notes for the 7.6 roadmap, it mentions: �Business Rule Enhancements ◦Option to send mail when a rule matches. Will this include support for the change module? Currently business rules only work for requests, which is a big problem for us. Thanks
Can't seem to import requesters from AD, using Server 2008..
Hello, I have used ServiceDesk Plus for a few years now at two different companies running Windows Server 2003 domains. Now I am trying to run this program with a Windows Server 2008 domain and cannot seem to import any requesters. It has been a while since I set this up so maybe I am just missing something. I can import computers from the domain. I'm confused. Can someone please provide me with some assistance? Thanks in advance! :?:
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Deleting Surveys
Is there a way to delete surveys?
How to add "Resolved Date" as an option in the Req
How can I get the "Resolved Date" added to the list of columns avialable in the List view? Right now I can see Created Date, and Completed Date, but I want to also be able to see Resolved date (and sort on it). I would prefer is this was not a report.
E-mail notification. Field in poll.
Hi. We enabled poll research. After close each request to user send e-mail notification. May i add in notification dynamic fields such as Title or Description initial request? We use 7020.
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Hotfix 7505 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7505) can be downloaded from http://bonitas.adventnet.com/servicedesk/27Feb2009/AdventNet_ManageEngine_ServiceDesk_Plus_7_5_0_SP-0_5_0.ppm The new build 7505 addresses the following issues, and a enhancement. Webpages will be updated soon. Enhancements in this Service Pack 1. Refer Option for the Site. Refer default settings does not copy the default settings to every site (site base configuration), instead the default settings
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ASSET - Adding a workstation - Deletes another
I did a domain scan and I noticed that there were about 10 PC's out of 100 that wasn't added. So as I was adding them one by one I noticed that when I would add one, it would randomly delete another Workstation in the list. I tried this 4-5 times and it did it every time. I restarted the Service Desk server and tried again and it did the same thing. Has anyone seen this? Is there a solution?
Problems with SQL Code in Solutions
When creating a Solution which requires SQL to be presented into it, upon saving the solution the SQL code gets re-assembled so the code is all out of order. When typing in... Select * from %Table% where %Field% = '%Result%' /* Check the Address in our database matches those found in the hotels website to make sure you have the correct hotel */ Select * from %Table% where %Field% = %Result% /* Check if we already have a link set up */ It changes it too.... Select /* Check the Address in our database
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