Highlight Popup Text Overflow
Hi, In firefox 3.08 (not IE), when I hover my mouse over items in request view (used during meetings to quickly see details of a request), if the ticket contains a long sequence of characters without spaces like ###################################### 1. PROBLEM DESCRIPTION ###################################### then those long sequences overflow off the edge of the yellow popup. This is very distracting and thought you should know for the 7507 release. Regards, Mark
Feature req: Email notificaiton to Requester on new NOTE(s)
Hi, do you have this fonction ? thanks
Mouse, Monitor and Keyboard serial numbers
Hello, Service Desk is a great program. I'm trying it out mainly for the inventory part of it. I have the problem that I don't know where to input the serial number for the keboard, monitor and mouse. When I go and check the workstation, I see that the program brings all of these peripherals and there is a field for the serial number, which is blank. But when I got to edit the workstation, the serial number fields disappear. Is there something wrong with the program or am I doing something wrong?
MySQL server failed in CentOS Linux 5.2
Hi All, I'm having problem running the SDP in CentOS Linux 5.2. When I run the sh run.sh command to start the SDP an error message appeared "Trying to start MySQL server failed". By the way is SDP possible in CentOS Linux? Refer below for the error message. [root@PH-SDP bin]# sh run.sh /root/AdventNet/ME/ServiceDesk/bin ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /root/AdventNet/ME/ServiceDesk JAVA: /root/AdventNet/ME/ServiceDesk/jre/bin/java
Problems using API to Add Request
I'm evaluating the ServiceDesk Plus product and for this I'm trying to add a request from our intranet. I'm using the file attached as a scrub of the form. From it I'm only filling text box's with: Subject = "Testing subject", Description = "Testing description" and Requester email = "peter@ourcompany.com" But I'm reciving this error: <operation> <operationstatus>Failure</operationstatus> <message>username cannot be empty</message> </operation> But if I fill username and password it says to me that
Integration with Google Search Appliance
Is there a way to integrate Sevice Desk with the Google Search Appliance? We use one of these internally to provide a unified search facility across many sources of enterprise data, and would like to add the solutions in our Service Desk install. I've tried getting it to crawl from /Solutions.do page but it doesnt find anything. Any suggestions for how I could achieve this would be great! James
XML Connector for Novell Identity Manager
Either provide an IDM driver or modify an existing driver for use with SDPlus for two-way provisioning or users. http://www.novell.com/products/identitymanager/drivers/
Task Status Options
Add following options to Task status: In Progress Review aletrnatively, provide for a way to add additional Task status options.
Change Templates
We can create templates for incidents - no problem. However within SDPlus we cannot create templates for changes. This is a problem because some changes are simple and only require logging. Others require detailed information with multiple additional fields. We don't want these extra fields visible to those logging simple changes that don't require any approval.
Problems importing assets from Asset Explorer into SD Plus
Hi there. I�ve installed Asset Manager (Free Edition) in one of our remote sites. I�ve updated the configurations of the Asset Explorer server so that i could export the assets. Now, in the Service Desk Plus, i try to import the assets and i receive the following error: Problem while importing the assets : Already a row with the same set of primary keys found in this object, this row already exists in this dataobject [SystemInfoDomain, MemoryInfo, ResourceState, ProcessorInfo, PortInfo, DriveInfo,
ServiceDeskPlus (v5.5.0) Not Fetching Emails
Service DeskPlus Version: 5.5.0 Service DeskPlus Build: 5507 Hi, Our ServiceDesk system has stopped fetching emails. We have tried: - Stop and Restart the fetching from within the tool (Admin>Mail Server Settings) - Reboot the machine the ServiceDesk Plus is hosted on - Stopped the ServiceDesk Server application and Restarted it - Checked the ServiceDesk service is running (Computer Services) and checking there aren't any dependencies for the service and tried stopping and restarting the service
Technicians submitting requests do not have Site associations.
When a technician submits a request via email - the site field is blank. There is not an associate on the Admin Tab under Sites to associate a Site to a Technician. The information about a technician is just as important as a regular requestor (machine associations, etc...) We have junior technicians that have to submit tickets to other disciplines. For instance, a programmer needs to have a piece of software installed on their PC.
Change - Implementation Section
The Implementation section is somewhat redundant with regard to Task Details and Work Log Details. I think the Task Details is fine the way it is; however, the information should feed into the Work Log Details. For example, I complete a task and update the Task Details with the Actual Start Time & Actual End Time; however, I need to enter the Executed Time & Time Taken To Resolve in the Work Log Details... This is redundant... Enhancement: 1. Automatically create a Work Log when Task is complete
Test System
We have a ServiceDesk+ System setup on Microsoft SQL Server. We'd like to setup a second ServiceDesk+ System using a unique Microsoft SQL Server database name so that we have a test system where we can apply the patches and updates before applying to the production environment. The ServiceDesk install does not seem to allow us to change the database name. How can we accomplish this?
Business Rules Don't Work
We are running 7504. We had business rules setup in 70 and 7500 that did: 1) Set priority to medium if mode was email 2) Assigned to Tech 1 if sender contained "data1" or "data2" 3) Assigned to Tech 2 if sender contained "data3" or "date4" The rules worked fine in 700 and I believe to 7501. We orginally had (3) sites defined and manually created the rules for each site. We then deleted the sites and have no site defined with the rules. However, none of the rules ever execute still. I saw others complaining
Full Database Table Definitions?
Is there any documentation of the full table definitions. We are evaluation a migration and don't know what some of the fields represent. ah
Unable to import requesters from AD after upgrade to 7500
Hi All, I'm having difficulty importing requesters from AD after upgrading to SD 7.5 build 7500. The 'Enumerating Organizational Units in Domain' screen sits there for hours without pulling down the directory listing. Were using simply hostname conventions rather than IP addresses etc. I've confirmed my login credentials are also correct. It seem fine until patching to 7500 I'm using both IE6 and Firefox 3.0.7 Any ideas chaps ?
Why am I appearing as Guest when I'm logged in and the account in registered????
Work Log formatting...
Is there a way that I can have my worklogs have the same formatting as the Discussion Notes have? It makes the logs difficult to read sometimes when there is alot of information (which we ask our techs to enter as much info as possible to describe what they have done). Thanks.
'null' is not null or not an object
Hello I am using SD+ 7.0.0 build 7015 I recent upgraded to IE7 since then, when I get the error 'null" is not null or not an object I get this whenever a "popup" window appears , e.g. reply on a request, about, etc.... the popup window stays blank thanks for your help.
screenshot in request
how I can pasting screenshot into request ? it doesn't work by web interface ?
Carbon Copy
Hello Is it possible to add the admin always in the Carbon Copy!!! As a rule or automatic pass?? Because when i send a requirement to the technician and he had correspondence with the user so I don't get massages any more from the helpdesk! So it could happend that important mails get lost, if the technician is out of office! best regards
email alias, multiple groups, email reply problems
Hello, i've recently configured our servicedesk plus with a second alias ( new mailbox with forward to servicedesk mailbox ) and created a business rule a new group with an assigned technician and everything looks like to be working accept that when the technician tries to reply to a assigned ticket ( requested trough mail ) in servicedesk the "To" field is empty and the "Cc" field is the newly created alias of technician group. Now logicly i want the "To" field to be the requester email adres
Active Directory Import Slow
Hi, I'm having a really big problem with active directory import for ServiceDesk. It's just prohibitively slow at this point up to nonexistent. It can take a whole night for the enumerationof org. units only to go through, not to mention the import itself. And it consumes resources at an alarming rate. Whenever it's started it loads the server and java memory consumption accelerates to create very noticeable lags for all users. And this is on the 4Gb server where SD is configured for the whole ram.
Scan Problem
dera Sir i request you to regarding some of problem in help desk that when i was scan all workstation there sowing all detailes same pc if i scan there no any detailes please advice to me solve this problem
V7.6
Is there any update on Version 7.6? I see on the roadmap that it is due out on April 30th, Is this still the case or is it going to get postponed like the last several versions?
Changes to Solutions/Knowledgebase
Can anyone, anyone at all, please tell me why the format of the Solutions/KnowledgeBase has changed? This changes is counterproductive and practically unusable at all. The previous setup or look and feel was very straight forward, very usable and lent itself to being a tool that my users used on a regular basis to fix basic and reoccurring problems. Now, however, my users are so confused and lost they refuse to use the solutions/knowledgebase and my tickets/calls per day have increased by over 300%.
how can change port mysql
how can change port mysql? what port can using?
reminders
Hi. re: Servicedesk Could someone advise if it is possible to setup a reminder that will auto create a ticket once the date of the reminder arrives. Or is there another feature which can do this? Basicly, I want to create a ticket in 11 months time, but don't want a ticket open for that long, so instead setup a reminder for the date in 11 months. This reminder will then auto create a ticket. Hopefully this makes sense. Thanks Sam
More than one tech to a change or even a group?
When we push an application to production on a Monday, I typically create the change records in Service Desk on the Friday before. I usually assign myself as the technician, but then the other members of the web team aren�t aware of the change request unless I tell them. Is it possible to have more than one technician on a change so that multiple persons are included in the workflow of the change? Or could a technician be a group of people?
Mail fetching to specific group or technician
Hi, I was wondering whether or not it is possible to have tasks fetched by e-mail, automatically assigned to a group or a technician, so that the e-mails aren't just created as a request with no responsible tech or group. Thanks in advance, Rasmus
Report help needed
Hi, I don't know that much about SQL so I'm looking for someone who can help with creating a report which holds the following info : Workstation name - User - Software - Software type I need to get a full overview in excel which shows all installed software by type, by user. I need this list in excel, without the usual format the SDP reports are in. I'll do the rest of the filtering in Excel so I only just need an export. Is there anyway I can do this, or can someone help me with the query? Thx,
How Large is Your Environment
I am curious how many users people are supporting with servicedesk, average tickets per day, number of technicians accessing through the day, amount of workstations/servers being managed in the asset management portion, etc. And how it is standing up in your company/organization.
email alias / groups / mail reply
Hello, i've recently configured our servicedesk plus with a second alias ( new mailbox with forward to servicedesk mailbox ) and created a business rule a new group with an assigned technician and everything looks like to be working accept that when the technician tries to reply to a assigned ticket ( requested trough mail ) in servicedesk the "To" field is empty and the "Cc" field is the newly created alias of technician group. Now logicly i want the "To" field to be the requester email adres
dealer or Agent
Good Morning We are Interesting Desktop Management Software DMS , Do you have dealer or Agent in United Arab Emirates ? Please reply me on this email kaghavidel@dm.gov.ae Thanks
Desktop Management
Good Morning Do you have dealer or Agent in United Arab Emirates ?
Import Issues
Good Afternoon, I've setup a CSV file containing new information which should be updated for particular workstations. i.e. Barcode, cost, expiry dates. This all works fine when importing information such as Aqusistion Date, Expiry Date - However, we are having problems with the cost field. It either doesn't add the cost or it randomly gives it a cost. Are there any known issues with importing costs? SDP Version : 7.5.0 Build 7505 Any help is much appreciated Sharlene
NO SLA times defined
I have SDP 7506 (upgrade from 7504). SLA configured for the Site "Офис центральный"(picture SDP_01.JPG). In request NO SLA defined, NO DueBy date defined(picture SDP_02.JPG).
Monitor information in 7.505
We are on ServiceDesk 7.505 with a MSSQL backend. The ability to pull the monitor serial numbers from each workstation is a really nice feature. I am having some difficulty in working with this information and would like to know if it is currently possible to do the following? 1. Whenever I view the monitor information in ServiceDesk, it has appended 2 foreign characters to the end of the serial number. An example is: CNG55503GX췍췍 Is there a way to fix this, and confirm that others see this issue?
Known Issues document in ServiceDesk Plus Site.
Hi, We have exposed our known issues document which will help to check for all existing issues.It is categorized modular wise and has information on when these issues will be fixed. www.manageengine.com/products/service-desk/known-issues.html Rgds Arvind Product Consultant ServiceDesk plus
Next Page