corrupt reports
Hi, We are using Servicedesk plus (7100) The problem we are facing is the following : after a while, some scheduled reports (from network monitoring) are corrupt. Daily a report as pdf attachment is generated, and send by mail. These pdf's are coppupted after a week of two weeks. When opening the list of generated reports, opening the report results in the same corrupt file. I assume something went wrong while writing the pdf? This problem occurs with some reports, not all of them. When deleting
Mass Asset Scan to add all Workstation
Is there a way to do a mass scan to add all workstation in our domain than have to scan and add one by one? Thanks for the help!
SLA alerts problem with the catalog of services
HI, SDP I installed Build 8002 and I see the following: Service Catalog created a solucitud the Hardware category. and create the "SLA SERVICE" but does not display alerts on tax time APPLICATION FOR BUILDING SERVICES CATALOG NO ASIGNED SLA *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* Soliciud was created after a catalog of services - software and SLA SOFTWARE and only shows the end time but never leaves the alert and the flag of SLA BROKEN i created a request with service Catalog Alert does not show
Upgrade to 8.000 has gone horribly wrong.
Tonight I attempted to upgrade our ServiceDesk 7.605 server to 8.002. We use a separate SQL Server for the backend. I was able to successfully upgrade to 7.611, as instructed, but when I ran the upgrade to 8.0 it failed at around 98%. I am now unable to start the database...I can't re-run the PPM (it says it is not compatible). Basically I am stuck. I put in a call about an hour and a half ago. I ran full backups before the upgrade. It is 10:30 p.m. right now, and I have no ServiceDesk app for
How do I delete unwanted combinations of Department and Sites in the Asset Module
I am using ServiceDesk Plus 7606 with MS SQL 2005. Somehow, in the Assets Module when assigning Assets to department, the filter is showing a lot of combinations of 'Department, Site'. How can I delete those? In Admin Module both Departments and Sites are ok Thanks for any suggestions rmo
Change request
Is there a way to allow a regular user to create a change request, or to promote a request to a change?
ServiceDesk Plus -- Assets -- want to add a Hyperlink to an external resource
Is there a method of adding hyperlinks to external resources for an asset? Example would be a installed applications vendor webpage or a UNC path for additional documentation.
Is it possible to adding technician group to incident template ? by customizing template..
Is it possible to adding technician group to incident template ? by customizing template.. Need your answer sir. Thanks.
Hi sir
I have a question,can i add one field ( on Helpdesk customize template ) and how the field link to technician group..? thanks.
Readonly reporting user for mysql
We would like to be able to do external reporting using queries directly to the mysql database. I've seen other posts here suggesting as much as granting access to root from additional hosts. But, I would rather setup a new user with limited privileges: mysql> grant select on servicedesk.* to 'reports'@'remotemachine' identified by 'password'; mysql> flush privileges; While I'm sure this would work, I don't know if this would affect our ability to receive support, etc.
Business Rule : Place in Site
Dear All, I have created a multiple site in SDP. Is it possible to create Business Rule on Default Site with action Place in Site --> destination site. This is because my user using email to send request to SDP and with specific format on subject let say begins with "DC1" will be place on Site DC1. Reagards, Anton
Term and Conditions for Purchase Order
We have a very long Terms and Conditions document. It's over the character limit for the Terms Field within the Purchase order. Is there a way in the future to either increase the character limit or to allow an attach file option to attach our Terms and Conditions document? Regards, Mike
Multiple item pick lists
I was trying to create a few templates, and it would be very nice to have a multiple line pick list, or perhaps a checkbox function for fields. For example, when a new user is coming on, I'd like them to be able to select the various applications needed: Great Plains, Office, Line of business app, etc. Obviously they wouldn't just pick one here, but rather one or more items off of a list.
stop timer
when i click on stop timer..a box shows up with an idea and a text field..i would like to make that text field mandatory..tell me how to do so please
How can I deactivate the Default Request Template for creating a new Request?
..or deactivate the link on the "New Request" button. Requirement is that users cannot create a New Request without choosing a special Template. Thx in advance for your help, Anne
Changes - deactivation of System Aproval
Hi, when we create a Change from a Request the System approves the Change automatically - see attached Screenshot. How can this be deactivated? Thank you, Anne
How to add the HELP link on the requesterpage
In the technician interface there is a menu-item "HELP" and has a link to manageEngine's help-pages. Where can I change the requester's page so they have also a "HELP" linked to the users manual (that we translated into Dutch for us). technician's view requester's view Best regards, MF
display problem
SDP v7611 when using Google Chrome the quick access is not displaying properly
Hotfix 8003 Released
Dear Users, An hotfix over 8000 has been released. Please refer to the below announcement link to know about the details of the hotfix release. https://forums.manageengine.com/#Topic/49000004524037 Thanks & Regards, Srikrishnan ManageEngine ServiceDesk Plus - Help Desk Software of your Choice
ServiceDesk Plus giving browser login prompt
Running ServiceDesk Plus 8.0.0 8002, the latest. Been having a problem for a while where everyone is prompted with a login popup prompt when they go to the ServiceDesk login page. It's a basic browser prompt, looking for a username and password, and it will not accept anything thats entered. However if you click cancel on it, it goes away and loads the ServiceDesk login page where you can then log in successfully. Spoke with ManageEngine support about this, who had me add the ServiceDesk URL to
Adding to list of service Packs and Hotfixes in Asset/Software
Can you advise what process is used to add hotfixes and service packs etc to the SERVICE PACKS section within Software in Asset Management? Just scanning through and Windows XP SP3 isn't showing as a Service Pack, just showing as unidentified item after a software scan. V7605 and MS SQL backend. Thanks, Andy
SDP 8.0 released
Dear Users, We are glad to announce the release of ManageEngine ServiceDesk Plus 8.0 SDP 8.0 can be downloaded from http://manageengine.adventnet.com/products/service-desk/download.html Existing SDP customers can move to the latest 8.0 version by applying the migration pack available at http://www.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_7_6_0_SP-2_0_0.ppm Existing customers, kindly note, that upgrade to 8.0 can be done only over 7611. Customers in earlier builds
Identifying & scanning ThinClients as workstations
Hi there We recently moved from normal Windows workstations to Linux based ThinClients that connect to Citrix servers. Now - as already mentioned in this very old post: https://forums.manageengine.com/?ftid=49000002663641 - we have the problem that those workstations get only identified with their current IP, but cannot be scanned more detailled (it throws a connection error). I also cannot add all details to such a workstations, because SD+ will add the same workstation again as soon as it is deteced
Assigning Assets to a workstation does not work properly within a particular Asset
We discovered that in SDP 7.6 (Build 7611) there is still an issue that has been there since 7.0: When you are in the Edit-view of an asset and make an assignment (In use...) to a Workstation, the "Associated to" Name & Department are not properly saved! The workaround is, to make the assignment of an assets to a workstation (In use...) in the Asset overview list. But this takes more time to get to for every asset. See the screenshots below for clarification of what problem I refer to: Step:
Error in scan Pc Core i3 in the report is a Pentium II !!!
dear. I working with 8002 when I do the scan network a computer having processor i3 in the show report a pemtium II why this happens?
Disappearing Asset information
We are currently using ServiceDesk Plus 7.605. When we dispose of computer assets, we mark them as disposed, and move them to a Non-IT asset category (example: HP Desktop - Discarded). We do this so that ServiceDesk does not try to scan those assets, and for better organization. When we move the records, we use the "MODIFY TYPE" feature. When I ran a report of the discarded assets, I found that the machine information (serial numbers, hardware info, etc...) was missing. The only thing that remained
Force backup _after_ an upgrade?
It would save some grief if the updater forced a backup of the data after the upgrade as well as before it. Once you've upgraded, any old backups are useless without reinstalling, and it would be good to have at least one working backup immediately.
User Reply to Request Does Not Include User's Reply
Good Afternoon, When a user replies to a request, I want to be able to see the user's reply in the email without having to go to the web interface. Currently, all I see is the original ticket description. This is very unhelpful. This is the template currently used when "when there is a new reply from the requester": Request Title : $Title Created by : $RequesterName Description : $Description Click for details : $RequestLinkPlease let me know how I can accomplish this. Thanks. ~James Murphy ServiceDesk
SDGuest
All the requesters that i imported from active directory have SDGuest as their roles..i would like to edit this file and change it..so that the users can only view an incident..i dont wan them to add or edit it in any way..please let me know how i can do this
SD Version 8, notification rules issue, reply from the requester.
Hi, we updated from version 7 to verion 8 latest build and since that change we are experiencing an issue with one of the notification rules: "Alert(or Notify) technician by e-mail when there is a new reply from the requester." The email is sent out to the technician correctly, so that acutally works, its just that the content is not correct. The actual reply message is not displayed in that automated email. The only thing which we can see is the original message (request/incident) but not the reply
backupdata.bat not working....
Looking to migrate from mssql to mysql and move to a new server, my SD+ installation generates this at the end of running backupdata.bat on my server. SDP 7.5.0 build 7509 File added to zip ..\inlineimages\WorkOrder\5609\0.jpg File added to zip ..\inlineimages\WorkOrder\5759 File added to zip ..\inlineimages\WorkOrder\5759\0.gif File added to zip ..\inlineimages\WorkOrder\5814 File added to zip ..\inlineimages\WorkOrder\5814\0.gif File added to zip ..\inlineimages\WorkOrder\6315 File added to zip
Hi Sir,
I have a important question,can i change Ticket ID Number to start from 10001, if i can i wan to to migrate my old system on my office to Manage Engine SD,but the ticket ID must begin at 10001..Please need your answes. Many thanks
Work stations Inventoried
Have a question. On the asset summary it shows total workstations 73, total assets scanned 73 however it shows total workstations inventoried 72. I found the system, what should i do with this machine? Scan again or is it something i can edit on this pc information.
Assets
after scanning the network addresses of all ip in range added as workstations
Java CPU 100%
Dear all, we have a problem with SD7 Plus, the Java services use 100% CPU. I found a previous topic, regarding to add the following line in the wrapper.conf wrapper.java.additional.15=-Duser.language=en wrapper.java.additional.16=-Duser.country=US But nothing change, any idea ????? Thanks Lorenzo
ServiceDesk PLus v7.6 - Request Numbering issue
We are currently in the evaluation and testing stage of implementing ServiceDesk Plus. I have noted that whenever a customer replies to an email sent from a request, that a new Request ID is allocated to the original request, and consumed. This means that at the top level view of all Service Requests, the numbers do not follow a sequential order. That is, we see a list of requests with numbers like - 1, 2, 3, 5, 8, 12, 13, etc We would prefer that replies to request emails are not allocated
SDGuest role modification
There is a mandatory role that is assigned to requesters. Can this be modified? If not, can a new role be assigned to requesters basd on the SDGuest role? This is very important as we are an MSP and and are planning to use SD+ (still in eval with other servicedesk solutions) to allow access to our clients. The biggest hiccup right now is the roles piece
SMTPs problem
Hi to all, we are migrating our messaging service but i have problems with SMTP configuration. This is the log that i found. The same client configuration on thunderbird works flawlessly. Any idea? Thanks Enrico [13:36:12:563]|[05-31-2010]|[com.adventnet.servicedesk.notification.action.SDNotifyAction]|[SEVERE]|[46]|: Exception while trying to send notification for Request ID : 14940|com.adventnet.servicedesk.ServiceDeskException: Mail sending failed. at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:1162)
Requesters process a purchase order
WOuld it be possible to have requesters initiate a purchase order through the system?
Multiple Request Forms
I see this was brought up a few years ago in the forums, but no mention of it recently. Is there any way that we can create multiple different request forms? I am still testing on Version 6. Thanks, Marc
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