Remplir champ actif lors de la résolution d'une demande
Bonjour à tous, Nous souhaiterions obliger les techniciens à remplir les actifs concernés quand il modifie l'état d'une demande en "Résolue", donc l'éat ne change pas si l'actif n'est pas rempli. Voici la configuration que j'ai fait mais ne marche pas
Template - Move input from Resource Info to Description
I would like to take the answers from Resource Info that the end user inputs into a template/form and use it to fill the description field. Is this something I can accomplish with a custom script, perhaps using the CS.dataStore.get and CS.dataStore.set
set Change to "Completed" at "Implementation" stage by "Implementer" who does not have the Change Manager or Change Approver role
Hi all, we currently have "Implementers" of Changes who are unable to set changes to Completed at the Implementation stage. the knowledge base here https://www.manageengine.com/products/service-desk-msp/help/adminguide/change/implementation/move_change_im.html
How to change On-Behalf-Of in active request?
Requesters sometimes enter incorrect On-Behalf-Of recipients in requests, or it needs to be changed for another reason. This in however not available to edit, greyed out. Is there a way to change the On-behalf-Of user once the request is initially g
Make some changes in the account.
Hello, I have a Standard free license and I am the last survivor of the company and I would like to change logos and delete users. I have not admin rights to do it. After contacting your patners support I have to rise the ticket here. How can get admin
Remove clarification option in approval process
I'd like users to be only able to either approve or reject an approval request. Not to be able to ask for clarification which sends it back to the requester asking for further details. Is there any way to disable this so the only thing an approver can
Email Id's to notify not working on client side
Greetings, I have been having a problem regarding a field called Email Id's to notify which is really odd. I have implemented this field on requester side and whenever a requester clicks on it, no emails are shown and an error message which says " Loading
Rotate the logon background image from a list
Hi, a customer wish, if possible, to pick a random background image from a list. I've found this script and customized: <script> const images = [ 'url("/custom/login/Sfondo-bottiglia.jpg")', 'url("/custom/login/DJI_0585_small.jpg")', ]; // Function to
URL configured to access 30 requests within 1 minutes was violated by ...
Bonjour à tous, Nous avons reçu cette notification sur servicedesk plus : URL configured to access 30 requests within 1 minutes was violated by technician1.. URL configured to access 60 requests within 1 minutes was violated by technician2.. Cela veur
Get Lookup Field and update Description Field
Hello, I'm trying to update the description field using this script on Field Change: // Retrieve initial values of fields var employee_name = $CS.getValue("ServiceReq_User_UDF_CHAR1"); var responsible = $CS.getValue("WorkOrder_Fields_UDF_CHAR4"); var
Task Approver(s)
Hola, buenas tardes, Estamos utilizando la solución Service Desk Plus Cloud y estamos buscando configurar el sistema para que las tareas de una solicitud solo se asignen a los equipos de los técnicos una vez que la solicitud haya sido aprobada. De lo
Setup Mail Fetching alerts when more than 1
Hello We are using Servicedesk Plus version 14750. We are looking at trying to implement something that will let us know if the mail fetching count is ever above a certain number, say 5 as an example as recently we have had some issues with certain emails
Servivedesk Plus and Microsoft Copilot
Hi! Are there any plans to build an agent to bring Servicedesk Plus into Copilot for Microsoft 365?
Solution keywords?
What is the use case for the Solution "Keywords" field? It does not work with searches, so I am not sure of the purpose.
[SDF-72561] API for add dependency to request
Hi, I want to add dependency to request, but I didn't find it. Do you have any document to do it? SDP v11.2.07 DB: MS SQL Thanks for helping
bell notification for approval clarification
hey guys i noticed there is no bell notification for approval notification . and it makes it so easy to miss . is there any way to activate it or do you have any scripts to help me send a bell notification for it ? thanx in advanced
ManageEngine Supportcenter Plus - version 14.8 - Build - 14830 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.8 - Build - 14830. Behaviour Changes: SCP-3505 : From this release, the customer portal will show only the latest announcements. Earlier, all announcements including the past
ServiceDesk Plus Project Management Tracking Issues and Decisions
It would be useful for us to track barriers, issues and decisions holding up projects, as well as risks as in a risk register. As a workaround, we created two task types Issues and Decisions using comments primarily for Issue resolution and and point
Rôle utilisateur -> technicien SDGuest
Bonjour à tous, Pour pouvoir utiliser le planificateur de congé, nous souhaiterions changer les simples utilisateurs en technicien mais avec un accès restreint sans les mentions marqué en jaune dans l'image ci-dessous. L'idée c'est laisser les collaborateurs
Modification technicien en utilisateur
Bonjour, Nous souhaiterions savoir si on peut modifier un technicien en utilisateur simple. Nous avosn fait un test sur un utilisateur et on ne peut plus le remettre en utilisateur simple.
Problem list doesn't use the entire screen like Request does
Problem Request
Maintenance Report with template field information
Hi, Team, A customer of mine needs a report with information on some of the maintenance template fields already filled. I can get a report with the title, next scheduled time, requester, category, and subcategory, among other fields. I also need to add
Conditional Approval for each group of users
Hi friends, I need a script or function or trigger for adding approval stages based on user attributes. For example, we had an additional field named Organization that includes the organization name of each user. How can I add conditional approval stages
How I can Add request via API on HR Instance?
I have 2 instances IT & HR How can I Add request via API on IT Instance? I cannot pass parameters to this URLs: http://itsm/api/HR/v3/requests? OR http://itsm/api/hr/v3/requests? OR http://itsm/api/portal/hr/v3/requests? ----------- Error: Invalid U
Does Renaming the Support Group Causes any Issue/Impact?
Dear All, We have around 1000+ Incident and Service Requests records assigned to a Support Group and we would like to rename the Support group name. The Support Group is currently being used in our Business Rules, Request Lie-cycle, and on Request Time
SQL query report
hey guys can some one please change this query to something that service desk report can read and execute ??? SELECT "wo"."WORKORDERID" AS "id", "wof"."UDF_CHAR5" AS "APP_key" FROM "WorkOrder" "wo" LEFT JOIN "WorkOrderStates" "wos" ON "wo"."WORKORDERID"="wos"."WORKORDERID"
Champ / variable servicedesk plus
Bonjour à tous, Je souhaiterais savoir s'il vous plaît comment nous pouvons créer un variable pour l'afficher dans le formulaire de demande des utilisateurs s'l vous plaît? Exemple: ajouter la liste des actifs en bas dans le formulaire afin de choixir
Can't Add Request by API
Hello, I've got an error: { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4001, "field": "TECHNICIAN_KEY", "type": "failed", "message": "Extra parameter(s) not allowed." } ], "status": "failed" } } when I'm trying to Add Request
Requesting the ability to report on Roles with assigned users
HI, I need to produce a monthly audit report of Roles that list the users in each role, rather than list users that are assigned to roles SDP version 14830 SQL DB Is anyone able to assist please. Thanks :)
How can we Populate the Request Laptop Details on Request Additional Fields?
Dear All, We have a Service Template namely "Request New Laptop" where the user can request to replace his/her current (In-Use) Laptop. Now, while raising the service request, can we populate the Requester Current "Laptop" Host Name and its IP Address
Upgrade issue
Hi Team, I can't upgrade the version to 14101 build. I'm getting below error message. I tried all, start and stop service many times, reboot the server, but issue still persists.
Product Roadmap page has not been updated
Product Roadmap page has not been updated for a long time, why? Product Roadmap (servicedeskplus.com)
Remove possibility of cancel request by requester
Hello, We're currently facing an abuse with the feature of "Cancel Request" and want to remove it. I have only seen the option to allow users to directly cancel their request without asking first but I want the opposite and completely disable this cancelling
[Webinar] Why you can’t miss our ITOM-ITSM integration webinar!
We’re excited to announce our upcoming webinar, "ITSM and ITOM: Ensuring High Availability and Business Continuity with ManageEngine," is just a few days away, and we want to make sure you don’t miss it! Here are four key reasons why you should mark your
Masterclass 2024: Episode 9 - Tailoring ServiceDesk Plus for your organization with last-mile customizations [On-premises] [Oct. 24]
Hi there, We are excited to invite you and your team to the ninth episode of this year's ServiceDesk Plus Masterclass series. In this episode, we'll explore last-mile customizations in ServiceDesk Plus. You'll learn how to build trigger-driven automations
Multiple Technicians per Ticket
Hello, It would be nice to allow multiple technicians per ticket. The secondary technician doesn't have to be the primary tech, but maybe just an "interested tech" I used another system called SysAid at my previous job, and they worded it as: Assigned
Why ServiceDesk is wasting so much space?
Really, we technicians are more interested in worklog details, problems description and so on, not in pretty white spaces. After some update I can't event view worklogs without hovering over them, and can't copy-paste! It's really annoyng. Here is the
Remove approval on requests
Is there any way to remove approvals on requests once they are already approved? This is required if content of an already approved request changes in a way it requires again an approval. I've seen similar behavior once resources of an already approved
How can we Set (associate) the Asset Component to the WorkStation Asset through Request Additional Fields?
Dear All, We have a Asset Component namely "Keyboard" which is being managed/maintained by the Asset Analyst(s). If a User is requesting a Keyboard (i.e., Components) through a Service Request template namely "Request a New Keyboard", the asset analyst
INTEGRACION DE SERVICEDESK PLUS CON MS TEAMS
Se esta realizando la integración del MS Teams para que los usuarios puedan utilizar un bot para su ayuda al momento de generar ticket en la plataforma de ServiceDesk Plus. Se siguieron los pasos proporcionados en el manual de integración del MS Teams.
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