Field Form Rules -> Picklist Options
Hey, i created a picklist field and now i want to filter some Options but for this i Need to put all the Options i got in a variable. Is this even possible ? So far i can add Value or text in a variable but i dont see any solution to get the Array of the Options. Background This pickfield have Options like (field1) 1 Free 2 Free 3 Used department bla bla 4 Used department bla bla . . . Now i have another pickfield where the user can choose: (field2) - take a free Slot - Change rights on an existing
[SOLVED] Problem with Scheduled Report
Running ServiceDesk Plus 10.0 Build 10006 I set up a custom report for our management team and then scheduled it to be delivered once a week, showing the previous week's survey results. The filter option was set to "Survey Created Time" during "Last week". For advanced filtering, I set "Rating Value" "greater than" "0" (to leave out survey results from those who clicked on "skip survey"). The initial report worked fine so I saved it and set it to run weekly as a scheduled report. However, the first
[SOLVED] Can't update from 9200 to 10003
Hi, i'm trying to update my free version from 9200 to the newest. I try to load the first service pack (from 9200 to 9300) the process is regular but at the end, if I look at the release I see that it has not changed. I tried several times with the same result. I also tried to go to the next service pack and the result is the same I attach the log file
Error upgrading/migrating from 10.0.0 to 10.0.9
Hi ManageEngine Team, I have run onto the problem when attempting to upgrade to the newest version of SD+. We have made the decision to upgrade the service into 10.0.x Based on the documentation included in your download instructions (https://www.manageengine.com/products/service-desk/service-packs.html) I have attempted to first migrate our 9.4.26 build to 10.0.0 and then move it to 10.0.09. 10.0.0 installation went smooth as always, but when attempting to move the service into 10.0.09 I get the
Asset Explorer not Scanning !!
Hello Fellas, I'm having issues while scanning a workstation. It only scans when i freshly installed the Assert Explorer to the workstation. Other than that its failed every time. Currently my system is set to perform a Periodic Scheduling. But it fails every time. Please guide me what to do ? I wont be able to generate the history without this scanning process. Thanks.
se congela la aplicacion al iniciarla
envió esta solicitud para ver si me pueden ayudar ya que tengo una versión de manage engine service desk plus pero al momento de correr se congela y ya no corre el servicio, que puedo hacer segui esta documentacion pero no me funciono, https://videlcloud.wordpress.com/2017/07/12/correccion-del-problema-de-freezing-al-iniciar-el-servicio-de-service-desk-plus/ de antemano agradezco su ayuda, saludos, gracias.
[SOLVED] Error upgrading/migrating from 9414 to 9426 or 10
Hello, Whenever I attempt to upgrade ServiceDesk from 9414, I receive the attached error: “One or More Status notifications’ subject and content are empty. Please find those status names in updatemgrlog0.txt, update the same in Admin Configuration and restart migration.” I am unable to locate the status names in the attached updatemgrlog0.txt, and it is unclear what my next steps are. Any assistance is appreciated. Thank you, Joe
Error occured. Check the fileds
When saving resolution appears message: 'Error occured. Check the fields.' Second try updates request with message 'Request updated' ServiceDesk Plus 10008
Previous Patch not applied properly, hence contact support team
Patch Got Failed, Unable to Start Servicedesk. Run.bat gives error "Previous Patch not applied properly, hence contact support team". Regards Vinod Pardeshi
remove other unuse langauge
Hey guys, Please clear me how I can remove other language from sdp? I wanna define just keep English and Italian language on the sdp and other unuse lange go destroye... :(
Intregration problem between OpmanagerPlus and ServiceDeskPlus
Hi i'm just an intern and i got a project to research about intregration between 2 manageengine application. so i'm trying to intregrate OpmanagerPlus with ServiceDeskPlus and when i follow instructoin and it's pop up green bar "sync successfull" but in tab cmdb there're no ci from opmanager. in fact at the first time i try,it success and i got ci from opmanage but when i try to sync to another server(servicedesk plus)(also seceond time to the same server) it's no ci come in. ps. i want ci from opmanager
Python Script for Auto Close
Hi, I recently tested and was able to get the script to work in the test environment. Auto Close Script Upon deploying to production, i just changed the URL and Technician Key and expect it to work. However i am getting the below error now when the script runs. Schedule : Auto Close Resolved Tickets executed, Result: Traceback (most recent call last): File "AutoClose.py", line 40, in <module> RequestID = request_Obj["Request ID"] KeyError: 'Request ID' The only difference i can think of is that
[SOLVED] Update manager not working
I'm trying to update to version 10 and when I run the update manager the dos windows pops up and disappears but never gives me the update windows to install the patch. How do I fix this.
Server start failure
Hello, I downloaded a trial of the ServiceDesk application, and installed it as the Free version for unlimited time. We'd like to evaluate it as a potential purchase, but after it completes install, nothing ever loads. It gets through the initializing, and hangs on the "Server Started" screen. Manually starting the ServiceDesk Web client, it fails and says the server is not running. Attempting the run.bat file, it says everything is loaded, then "Problem while starting server" at the bottom. I attempted
[SOLVED] Problem Picking up Tickets
Hi, We are having an issue picking up tickets. If we select the checkbox from the main tickets view, and then select 'Pickup' this works fine. However, if we go into a ticket and go 'Assign' > 'Pickup' we are presented with the following error. "Failure: Request ID(s) 26837 cannot be picked as the technician is not associated to the site." However, all of our technicians are set to 'Not associated to any site' as seen below: This has only happened since we upgrade to version 10.0 Build 10000 Any
script to share incident
Hello, I would like to make rule to run script which will share an incident with certain user Regards, Michal
Translation, widgets
Hi! We've translated the SDP to Swedish and wanted to do some manual translations. The translation function itself worked but when restarting the program/server it does not go throu and translates. I don't know if its cause the text i want to translate is on widget, and if theres another thing to bypass this i'll gladly want to know. Check attached pictures to see what i mean. Best regards, Pontus
[SOLVED] English hint in Self-Service Portal, although everything else is in German
The requester's Self-Service Portal is nicely in German, except for the hint (see attached screenshot). Is there a way that I can have that in German, too? (I'm using 10.0 Build 10003)
Comment left by requester when closing a ticket is not emailed to technician
When a ticket is marked as "Finished" by the technician, the requester can then "Close" it in the Self-Service Portal. He is then asked to enter a comment. The technician then receives an email type "Alert(or Notify) technician by e-mail when requester edit a request.", but this mail does not indicate that the user as closed the ticket, nor does it include the comment the user entered. Am I not using or understanding the system correctly, or is this SDP's fault?
Self-Service Portal remembers sort order, but not the last filter the user has selected
When a user sorts and filters his request-list, the system rembers the sort-order for the next session, but it doesn't remember the last selected filter and always comes back to "my pending requests". The reason why I find this irritating is a bit more complex: When a ticket is answered and closed at the same time it simply falls out of the list of "my pending requests" and the user does not see it anymore (and, of course, doesn't notice the answer that was added when closing the ticket). So the
Deploying Agent using gpmc.msc isn't working.
I've been playing around with deploying the ManageEngineAssetExplorerAgent.msi using group policies. I've followed the instructions on the "Configuration Wizard" page ("Deploying agents through Active Directory") and, when that didn't work, followed the outdated instructions on this YouTube video, which didn't work either. I have the policy set up as described, but limited it to one computer and only my AD login - to prevent accidentally breaking the Internet. A few questions: 1. I stored the ManageEngineAssetExplorerAgent
Email help
I'm trying to setup the inbound and outbound email for Service Desk Plus. It doesn't matter which user account and password combination I use or which protocol...POP or IMAP, it always fails. One side note...We use a Hybrid Office 365 solution. Thank you
How to Change Currency?
Please help, I�ve search the forum rooms and the help files but cannot the answer anywhere. I would like to change the default US dollar to British pounds, thanks
Unapproved Changes
Hi, how does this work? In my start page, it says i have 7 unapproved Changes. But, they are all approved by change manager. Why does it say 7 unapproved? I guess i dont understand the process, anyone having some info about this?
Approval not working
Why does when the approver click the link sent by SDP he encounters an error that says the user has no privilege to access the said request? Please see attached screenshot for reference.
Chat not working 10.0 Build 10001
Hello, I cannot seem to get chat working for my account. I was the administrator who setup service desk. Other "technicians" can create new chats with me which I can see come in but I cannot respond. The text field to type in is "grayed" out and I have a red circle and line when I hover over. I also cannot see the missed chat's in the chat settings however it show number of chats that were missed on the icon. I've tried messing with the NIO port number and looking at other settings. Also, none
Where could be logs while updating to 9400?
Hello everyone, we're trying to update from 9326 to 10007 and got some issues. The update from 9326 to 9335 was without problems. But from 9335 to 9400 has some issues. Is stops with the error "backup failed", and we don't know why. Running the manual backup. Can you give me some hints where possible logs could be saved? We're running ServiceDesk Plus on a Windows 2008 R2 server. Thanks in advance!
Upgrading from 10.0 Build 10000
If anyone has come across this problem and has managed to upgrade, please let me know how. I recently upgraded to 10.0 Build 10000. Help and about has the following information: Your Version : 10.0 Build 10000 Latest Version : 10.0 Build 10005 I downloaded the latest version 10.0 Build 10005 with the file name as ManageEngine_ServiceDesk_Plus_10_0_0_SP-0_5_0.ppm On running update manager I get the following error: 02-Jan-2019 08:23:56 [com.adventnet.tools.update.installer.UpdateManager] [INFO] :
Changes to Incident Template (Requester Tab - Description) are not saved
When I edit an Incident Template and type in the description in the Requester Tab (rather than the Technician Tab), they are not saved when I click on "Save" - very frustrating to lose work and effort this way. (Using 10.0 Build 10003)
Hyper V Machine SDP
Dear Support, Is it possible to get the Hyper V guest in the list of the Virtual machine List in the asset tab? and by the way, i got all the Hyper V in the Server tab.
Chrome viewing issue with ServiceDesk Plus 10.0 Build 10002
After upgrading to 10.0 Build 10002 I can no longer see certain parts of the pages when using Chrome. The "Requests" tab is only showing me a grey screen. If I expand the tasks list by click on the arrow on the left hand side and then reload the requests page it works. However if I hide the Tasks list and refresh the page it goes back all grey again. Does anyone have and idea as to what might be causing this? Thanks, Matt
Attachments saved as .bin
Greetings, Our mail server blocks .bin files and it appears that image attachments are being saved as .bin files when being forward in ServiceDesk. Is there a way to change this? 9.2 Build 9217 MSSQL Thanks, Steve
server crash
hi guys, I'm using SDP 9.4 build 9414, I recently add a new status as "pending to purchase", when I try to change some old ticket's status to "pending to purchase", SDP server crashes and won't start till I restart the server. I generated a support file and you can find it as attached. would you please support me in this regard? thank you.
Edit Request using Rest API
I'm unable to edit requests using the Rest API and Im not sure what Im doing wrong. I have some custom fields Im trying to update. I'm using the below Powershell code to process it. function Edit-Request { [CmdletBinding()] param ( [Parameter(Mandatory=$true, ValueFromPipelineByPropertyName=$true, Position=0)] [alias ("id")] [Int32] $RequestID, [Parameter(Mandatory=$true, ValueFromPipelineByPropertyName=$true, Position=2)] [String] $ApiKey, [Parameter(Mandatory=$true, ValueFromPipelineByPropertyName=$true,
Set Subject
Hi, I've tried using the below to set my subject line on submission but it presents as New Starter: undefined - undefined var y=$CS.getText("GUDF_DATE1"); var x=$CS.getText("ServiceReq_User_UDF_CHAR1"); $CS.setValue("SUBJECT","New Starter: " +y+" - "+x); Is there anything I need to be doing differently to get this to work please? Database Name = Microsoft SQL Server @Database Version = 10.50.1600@ @Current Build = 10001@
Servicedesk Plus Purchase Order module - multiple payments
We have started using the purchase orders part of the servicdesk, when adding a payment to an approved purchase order its possible to pay it twice or eg if the item was £100, I can put a payment of £100 in but then can also add a second of £50, or any amount under £100 Currently on version 9.4 Build 9426
Add content into $Asset variables
Hello Team, I need to change content into $Asset variables. Our employees did not receive full information for the asset that been assigned to them, and I would like to change this. $Asset content Asset Name Product Barcode I want to add more like S/N, Warranty Expiry Date and few more from Asset CI Details. Could you please advice me how I can include this details to $Asset variables Thank you in advance, Best Regards, Todor
Prompt for authentication with pass-through enabled after upgrade from 9309
If I upgrade from 9309 to any new version till 10.1 the servicedesk prompt for authentication, I need to cancel the authentication and login by the webpage.
Sorting notes
Hi,After upgrading to version 10, sorting notes "before updating" and "after updating" does not work correctly. Thanks!
Mail Fetching Issue
Hello, I"m Getting the below mail fetching error, we have not done any changes on mail server or mail server settings: "Exception while trying to open folder" "Probabale cause: A3 BAD Request is throttled. Suggested Backoff Time: 40464 milliseconds" Below are the environment details: 9.4 Build 9419 (Enterprise) MSSQL Office365 Incoming: Imaps port 993 Outgoing: SMTP port 587
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