Close Request for ever???
Hi There! I Have a question concerning the Requests Statuses. I know that, by default, there is the ability for the requester to Re-Open a Closed Ticket. But based on my experience many requesters tend to re-open a closed ticket after a very long time because they faced the same problem. So instead of creating a new one, they prefer to re-open a closed one to buy some time. My question is the following: Can we close a service request ticket once and for ever??? Thank you in Advance George
Problem with fetching a e-mail
Hi! We have problem fetching e-mail sent via outlook. And when I want to test and chande username under e-mail setup in SD+ doesn't want to take username and password. And I know that I have wrote the correct. Please help. BR Amela
Printing Catagories and Sub Catagories
Does anybody know of a way to easily print out the Catagories, Sub-Catagories and Items easily? Thanks J
Import Previous Requests from MS Access to ServiceDeskPlus
I have previous requests in a MS Access Database and want to import them into ServiceDeskPlus. I have well over 100 requests for the month of February and I really want them in there. I was even going to re-create every single one, but stopped once I realized that no matter what I change; the date will only reflect the day I enter the request. I even tried adding a date/time section to my request template and would put in the date of the original request. Then I would go look at the request and ONCE
Automatically Backup Servicedesk
Does anyone know if there is an easy way to do automatic backups of the Servicedesk database?
Apple icon
Hi, can somebody explain me how i can edit the computer asset to show the apple icon? thanks in advance
Transfer all setup from Standard to Premier version
how can i transfer all my setup from a standard version of servicedesk to the premier version. I do a backup and restore but this just seems to be the data, not groups depts etc..
Query REport
Hi, I am generating a query report for requests using these fields... requesteID, category, subcategory,createdtime,respondeddate... but the formatting are gone like requestiD is a link if clicked you can see the details of that requestID. This feature is available if to generate a customized report but gone on a query report. Please advise how can I have it on a query report. <attachment included for reference> Thanks. Luanne
Purchase Order Processing
Hi We are currently reviewing SD and so far so good. Can anyone explain if the following is possible. We would like to grant our department heads the right to create a purchase order and for it to be then submitted for approval and receipt by the IT team. We can easily grant the dept heads the rights to create po's (by making them technicians and adding PO rights), however, when we do this they can also receive the goods for the po's they themselves have raised which we do not want. Is there a way
Connecting outside the network
How do I configure your helpdesk so that I can access it from the Internet?
Creating custom reports
I am creating a custom report but I don't see a option to select "discussion notes" and "request history" Any help would be useful thank you
Standard restore procedures
I am running SDP 7010 on Ubuntu 7.10. 1. Backups - I have a good backup. 2. Where to is the restore procedures? 3. Why in need to restore? I start the server, it seems to completely start up, but i cannot access http://localhost thanks Scott
Standard restore procedures
I am running SDP 7010 on Ubuntu 7.10. 1. Backups - I have a good backup. 2. Where to is the restore procedures? 3. Why in need to restore? I start the server, it seems to completely start up, but i cannot access http://localhost thanks Scott
Restore custom reports from SD6 to SD7
Hi all, My colleagues created a lot of custum reports in SD 6. We manage to migrate to SD 7 but it's specified that custum generated reports are missing after the migration. How can we get all of our reports from v6 to v7 ? It will be better not to create them another time, moreover, we don't remember how we created some of them. Thank you for your help. AnthonyS
Configuring the servive help desk plus
i would like to integrate the service help desk plus with my intranet site which i will be developing.i will be using tomcat. i would even like to know if i can customize the help desk i.e there are a few features which i may not be using.so is there any option of customizing?
can you remove fields in default forms
Example, I do no need expiry date in the new assest form. As i have only been viewing this for the last few days i am sure that there will be more that i find. Thanks.
Add a link to remote control a workstation.
This was tested with RealVNC and will probably work with other VNC programs that are web accessible. I set this up on SD Build 6003 using MS SQL 2005. Here's what you do: Create a fresh backup, just to be safe. --> Go to Admin --> Workstation - Additional Fields --> Create a new TEXT field. --> Label:VNC --> Type:Single-line --> Save Go to "Inventory" and select a workstation to view details. --> Edit Workstation In the new "VNC" field, paste this html syntax: <A href="http://WorkstationName:port#"
removing assigned technician name from requestor's list
Can you please let me know how to remove the technicians name from the requestor list... We don't want them to know who is assigned. Thank Kevin
Getting Assigned Workstation to show when creating a Request
You must use the icon beside requester to select the requester in order for the assigned workstation to be shown automatically. If you use the autocomplete or drop down list the workstation is not shown
Request Form Customizing in Service Desk 6.0
Hello, I wonder if there is a way to customize request forms. I want to be able to create different request forms with different fields in them. For example, I do not want user to see additional field "User Workstation" when he picks up a "Mail Fetching" request template. I'm pretty sure that in previous version there was an option which allowed me to do that. Thanks, Sergei
Polling Implementation
Hi I am making EMS using SNMP API. I have one question about the Alarm logging. I have read from internet logging technique i.e. first collect all alarms and put them in text file and after some size of file like 1 mb insert all records in database(DBMS) now my question is that the alarm should be inserted in database at the time of ouccrence or should be put in text file and insert them after reaching at some file size? Please advice me. Ajay
Data Dictionary - Service Desk Plus
We want to start building some customize reports. Is it possible to get a data dictionary? There are quite a few reports we want to do across a variety of modules, so I guess it is best not to list all the fields I want here. Cheers.