Can't export reports that contains graphics
Hello, since upgrade from older versions to latest, we have some exports (PDF, XLS...) that stucks un "generating". The same report without graphics is exporting correctly. We have no 14.9 b30, SQL Server... Thank you.
Experiencing issues with sending report from SDP to email
Hello team, We are currently experiencing issues with sending report from SDP to email and also scheduling reports is blank data. ServiceDesk Plus (Production) Current Version: 14.8 Build 14850 ServiceDesk Plus (UAT) Current Version: 14.9 Build 14900
Reports - Date Picker
We recently upgraded to version 14304, and the date picker dialog in the reports module is no longer there. Did something change in the update and remove this? I've had a few technicians asking me about it.
Some scheduled reports have failed with error Not enough port available after upgrading from version 12000 to 14006
Hi All, After we have upgraded the SD from 12000 to 14006, we have a problem to run some reports by schedule. When we run the report manually and then send it forward by email, it works just fine. But when we schedule a report and send it by email, we
Receiving "Internal Error" message when attempting to view Scheduled Reports
We created a custom report and attempted to save it as a weekly scheduled report. - The initial test was successful, and the report was emailed as intended. - However, now whenever I try to access the scheduled reports window, I Receive an “Internal error”
All Reports return JRException: javax.imageio.IIOException: Unsupported Image Type
Hey all New install of ServiceDesk Plus version 14.0 Build 14006 installed on Windows Server 2016 Standard All reports return the error: Message : Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to
Need custom report query to find out the assets which never been contacted to ServiceDesk Plus in last one week
I'm looking for a custom report SQL query that can help us to keep an eye on Assets. If any asset is offline for more than a week then we should have the information about that. like last successful scan status on yyyy-mm-dd. and "not been contacted since12 days" etc. The field requires CI Name, CI Type, Model, Product Name, Processor Name, Total Memory, Workstation Scan History (from history tab which inserts "last success scan and not been contacted by SDP since 14 days") Workstation scan history
[SOLVED] Error when generating reports
Hi Guys, I am getting the below error when i try to generate any reports am not sure what could be the problem any help will be much appreciated. Regards,
Reports not working: MSDP 11.1 Build 11135 on Centos 7
Hello, cannot generate custom reports or any reports at all. Here is error from serverout0.txt when triggering report generation: [09:37:29:168]|[04-28-2021]|[SYSERR]|[INFO]|[42]: java.lang.NoClassDefFoundError: Could not initialize class net.sf.jasperreports.engine.util.JRStyledTextParser|
[SOLVED] query report in ServiceDesk Plus cannot show decimal
Dear SDP Plz help me this issue. I have a query report in tab report : SELECT Count(std.STATUSNAME) AS "Tổng yêu cầu hỗ trợ", sum(Case std.STATUSNAME when 'resolved' then 1 when 'Closed' then 1 else 0 end) AS "Số yêu cầu đã hoàn thành",ROUND((sum(Case
Problem with decimals to convert timespent to hours
Hi! In a custom SQL query, applied the formula to_char(round(((TIMESPENT/1000)/3600),'99.99'), the report display number .00 instead of 0.5 (30 minutes). The field is 1800000, then (1800000/1000)3600 = 0.5 in my calculator :) I tried (TIMESPENT/1000)/3600
Custom Contract Report - include "Users to be Notified" column
I would like to create a report for the Contracts module and include "Users to be Notified" as a column. Below is information from the Health Meter: Build Information 10.5 Build 10513] Database Properties: Database Server SQL Server Database Host AURSQL01
[SOLVED] No reports are generated / Your Version : 11.1 Build 11105
Build Information Your Version : 11.1 Build 11105 Linux / 64 PostgreSQL Server hi help me) No reports are generated What logs should I look at?
Query Report Error with CONCAT function with date parts
I'm working on a query report, and I'd like to have the 'YEAR-MONTH' that the ticket was created. I'm using the datediff function to convert to a date format, because the format of the date fields are not compatible with SQL Server. I have the year and month in the query individually and they compile without issue, but when I use the concat function to put them together, I get an error with the datediff function in the reporting tool. This works in SSMS, so I don't understand the root of this error.
scheduled report access under technician role
Hi Team, how can we provide the access to view the scheduled report to technician? which role to be assigned?? please note its only working under admin account. Product Name ManageEngine ServiceDesk Plus 10.0 License Type Registered Version Your Version : 10.0 Build 10013
[SD-81194] Scheduled reports containing invalid data
Hi, I have a load of scheduled jobs to send out reports on the on one of our SDP instances and I have jobs set to run every 5 minutes and 2 jobs scheduled for every 5 minutes slot. What I'm seeing is the following on a random sporadic basis - Report 1 for user 1 set to run at 10:00 Report 2 for user 2 set to run at 10:00 User 1 gets report and the email is her email, but the attached report is for user 2. It's like it is running both reports at the same time and then getting confused with who it