Error When adding Timed Entry.
When adding a times entry I get the following screen appear: (see attachment)
Interface moved
After upgraded to 5.5, the right hand side panel is moved to the top of the page. Anyone experience the same issue?
XP Firewall inventory issues
Is there a port I could open to allow SDP to inventory my Win XP SP2 machines without disabling the firewall? I would rather use Group Policy to allow the Help Desk to go in through an open port rather than having to disable the Windows XP firewall to do an inventory scan. Thanks for any help. SC
Automatic Workstation Owner Update
Hi, Would it be possible for you to build a process into the system where the workstation owner field (or perhaps a new field against the workstation??) to be automatically populated when a domain scan is performed? I notice that this already exists in the back end database but it is not shown in the front-end. This would be most handy for us as some departments in our business regularly change desks/PCs and it takes a lot of administration to manually update the workstation owner field. Any thoughts
Setting up and exchange email account
Hi I was wondering if it possible to set up the email system in the helpdesk to work with an exchange server. If so, what would setting be? Many thanks AJ
business rule query
I have setup a business rule to change the priority when a certain criteria is met and it is not working :-( When a call is logged against a certain category and assigned a certain level, I want service desk to change it to a different level. Basically in our terms, when a call is logged as an Incident (Level) and then assigned to Service Request - No SLA (Priority) , I want service desk to change the Priority to another Priority called Sev3. Service desk will just not do it, even though the criteria
Mysql server doesn't start
I am working with the free version of the ServiceDesk Plus. But since 2 PM today I can't run the service desk Plus software. When I run it I have the following error: Version: '4.1.12a-pro-nt' socket: '' port: 33366 Official MySQL binary 060623 14:52:09 [ERROR] ../mysql\bin\mysqld-nt: Can't find file: 'sb_applications.MYI' (errno: 2) 060623 14:52:09 [ERROR] ../mysql\bin\mysqld-nt: Can't find file: 'adventneterrorcode.MYI' (errno: 2) Please help me fix this problem. Regards, My contact is: cathy.ngombend@aes.com
LDAP with Novell Edirectory
Hi Read a case in november last year about introducing LDAP against Edirectory in ServiceDesk Plus. I haven�t seen anything about this since. When will this be implemented in Service DeskPlus ? Thank you in advance. Regards Anders
A request for service desk : Assigning Assets to Department
Hi, in our company we have departments out through various locations that have the same name. So when we want to assign an asset (such as Netscreen/ or a switch) we want to assign it to a department not a certain user for obvious reasons. However, when you have departments with the same name you have no idea where the asset belong to. I was wondering if you guys can add asset allocation for Location or have it so when you select a department it also displays the location of that department?? It would
Rename or remove the "Personalize" link in the use
We've had customers complain that the "Personalize" link at the top of the SD+ screen is confusing. You can't really personalize anything except your password, and I'm not sure why we'd want them to do that, except to change a password that a technician set for them upon setup of their account in SD+. Can you remove that, or rename it to say "Password change" or simply "Password"? Justin
No visible way to change languages!
Hi there. This is the n-th time I install the free version of SDP. I've eliminated all the c:\adventnet\... folders before installing it once again. I am working with an English Windows 2003 Server as a host, and the fresh download installed a 5010 version, no patches needed. Well, in the "Personalize" menu, there is no option to change the Display Language! And except for the welcome screen, that obeys the selected language in the browser, the rest of the screens are in plain English... Tried to
Error after upgrade to 5.5
Hi, After upgraded to 5.5 from 5.0, when i login as administrator, click on "request" on the top panel, i receive an windows error. "Exception occrued when executing post invoke script setSearchTitle('Search','Go') Msg:Object expected" Please help!
Changing MySQL root password
Hi, I have installed the ServiceDesk Plus software and it works great, but i am not able to change the mysql root password. Can someone help me, with a step by step tutorial. Thanks in advance Nico
IS there any Timetable on the release schedule?
Trying to plan when to go live with our users and am looking for some of the promised features first.
Error after upgrading to 5.5 (http 500 and invalid colums)
hey guys hopefully someone can help me out just upgraded from 5008 to 5500 and we are now getting errors. The following pops up in a new window when we click on requests by tec view. HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: 1 com.adventnet.client.view.web.StateFilter.doFilter(StateFilter.java:51) com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100)
What exactly do the last two digits in the time mean?
The time is recorded as a 12 digit number in SD+. The first 10 digits represent the epoch time (# of seconds from Jan 1, 1970). What do the last two digits represent? Justin
Technician with Admin Rights/Tier 2 and Resolutions
Is there a way or any plans to have resolutions entered by a Tier 2 technician with admin rights be viewable only be Tier 2 techs and not tier 1(non admins)
Use Service Desk+ remotely on a Microsoft Small Bus Server
Microsoft Small Business Server 2003 w/SP1 ISA 2004 Can someone please tell me how to setup the SBS to allow a user to access Service Desk+ remotely with RWW. Thanks, Slator
History and repeals of PO process actions
I'd like to suggest that a history be kept for PO actions (approval, who edited it, etc). But we need a way to "undo" an accidental denial of a PO, when it was intended to be an approval. Justin
Need History for PO process
We need to have a History of the purchase order process just like there's a history tab for the requests. This way we can see where a PO is being stalled at. Thanks, Justin
new version
The new reporting module is a great improvement on the previous version, but you still cannot select any field you want in the 'Custom Report' area. I want to create reports that can (if required) give details of the support call and resolution notes. There is no option to include these fields. Can you please give the option to have any field please. thanks PEter
Spellchecker - this may have been asked before
Can we have a spellchecker in SD+ please? Thanks
Servicedesk / Opmanage Integration
We're having some trouble getting Opmanage to generate tickets for Servicedesk. Is there a document somewhere that details how to do this? It appears to be set up correctly, but tickets will not generate.
Custom reports needed for contracts and purchase orders
There's a need to have modules for custom reports on contracts and purchase orders so that we can get an idea of what kind of expenses are coming up in the next 1 month, 3 mos, 6 mos, 1 year. I know there's been prior reports saying that we want reports that go out further than a few days or weeks, but apparently this is slightly different, with the desire to have custom reports implemented, not just notifications of upcoming expirations, etc. We'd want to see dates, contract title, cost, sorted,
Customising the request portal
Hi guys. Is it possible to customise what the user sees on the way "in"? We do not want them to see the workstation field in SD+ as they a) don't know the answer and b) then pick what they think is the answer. In most cases we have not logged their workstation and in other cases they are calling us about equipment that is other than PC - i.e. a telecomms issue. It would be good to be able to stop them seeing the workstation field. Thanks.
Is there a way to have users see Request#'s by default?
With notifications going back and forth, it's sometimes helpful for techs and users to be able to see the request #'s by default. Is there a way to set it up so that all users will have the request ID's shown by default in their list of requests? As it is, I have to document how to add this, and some of the users are not well versed in following complex instructions. Justin
Deleted requests
IS there any way to get back a request if it is accidentally deleted?? I don't want to restore an old version of the database because it will be too old......
Upgrade problem
hey there, hope someone can help i am running build 5003 but when i try to upgrade to build 5010 i get an error stating that the patch can only be applied to build 5001. any ideas? many thanks
reporting
Can you please tell me in what table the 'Closed by' field is stored. I need to report on the amount of calls technicians have closed. thanks
Text formatting
Hello - is there any way to prevent technicians from using the formatting options when logging calls? I want to stop people using colours etc.. and have one standard. Thanks Peter
Requester assign a qurey to Technician
hi anybody can tell that is it Possible a requester assign a qurey to a technician and the mail send to selected technician and Administrator. If Yes so please tell me how can i do that. please reply me as soon as possible. i will very thankful to you guyz. Thankx
another reporting questions
In which table is the ip address stored for assets in the inventory. Peter
reporting
Can you please tell me in what table the 'Closed by' field is stored. I need to report on which technician has closed what and how many. thanks Peter
How are our users going to access Services Desk Plus progr
How are our users going to access Service Desk Plus program?
How can my users access our SerivceDesk Plus program?
We jsut purchase the ServiceDesk Plus program. I have setup the program to customize for our district. How can our customers access this new workorder system?
User home screen search on right side generates errors
A customer tried to use the big search box on the right hand side of the requester home page to search for something, and no matter what she put in, she got an error message. Error: Object expected Code: 0 URL: http://tasc/HomePage.do It's not seen when you use the left side search. Sometimes errors would pop up and then take you to the results. Justin
Articles not seen unless you log in
From the main forum, you cannot select the articles and see them until after you've logged in. Is this an intended method of operation? I'm using firefox. This was working fine a week or so ago, but it seems to have been locked down again. Justin
Is MSSQL supported yet?
We are waiting on purchasing until MSSQL is an option for the database of Service Desk Plus. Could you let me know when the release will be? Thanks
Text entry field passed on to users - confusing, &Locati
In the requests entry box, there's a priority entry pull down menu. The problem is that "Select Priority" shows up as an option, when it should only have the selections we want them to see. The Location pull down menu doesn't work either. Justin
Custom report: lack of Mode,Status,Compl.Date & other fi
Hi, Our company is running SupportCenter Plus version 5.0 (build number 5008). I have customised the Support WebSite by furnishing it with request additional fields. Then I created new custom report out of it. My new custom fields can be selected on the report, this is fine, but there is no way (or I just can�t see it�) to include in this report some of generic fields like below: Status Completed date Severity Mode Time Spent There are there, I can see them on each and every request viewed separately,
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