Leaver Requests to show assigned assets
Hi, I wonder if it is possible that when HR submit a leaver request they can select the leaver for a drop down and when the ticket comes to IT we can simply ticket the leaver and view all the hardware assigned to them. this would make the process so much easier. thanks Russ
Trade rules
I'm creating business rules from the tenth to bad they no longer appear. If taking creates them again I get an error message, version: 9.0 Build 9000
Importing Requests from XLS file - accentuation issue
Hi, I was trying to import several cases with the provided form. Unfortunately accentuation seems to be a problem here. French accents are replaced by squares when I try to match the columns... Hence I can't import the data as they don't match with our informations. Looking forward to hear from you. Best regards, Cédric
Changing the Trial to Standard
We've been evaluating ServiceDesk Plus MSP for about a week and would like to switch it over to the free Standard Edition without waiting until the 30 day trial is over. How do we do that? We installed the Standard Edition of the Trial. Thanks
How to encrypt password ?
Hi, I am trying to make a login panel that use same username/password as service desk (help desk) uses. I want to know how to encrypt the password to match what on aaapassword table ? given that the algorithm is MD5 with salt. Thanks.
Printers - Servicedesk Plus and Desktop Central
Hi I have both SDP and Desktop Central running (both latest versions) however I am a little unsure of how to import the network printers into SDP, not the process but which system to use. The method I used previously was to do a network scan on each IP range using SDP however I am a bit concerned that Desktop Central will also import printers into the system and in some way duplicate the devices. Does anyone have some advice on this please. Gary
Reset password option for customers in administrator panel
Hi, When we send credentials for new users , we have to assign it manually and provide something temporal created by ourselves, writing the mail everytime, etc. Would be good have an option with just 1 click that reset a requester password to any ramdom string and send it automatically to the requester by mail (using the associated requester mail) to save time and get more security. Regards.
Quantity limit business rule
There is a quantity limit of trade rules that I create?
Mandatory comments every stage approval
I am just in the process of updating our Servedesk plus to build 9000, one thing thta I notice is in the stages for change we must add comments everytime we approve. This is goign to drive a lot of people crazy. Can we just approvae and have comments as optional?
Do you know where can I download Servicedesk v 8.1.0 Build 8121?
Do you know where can I download Servicedesk v 8.1.0 Build 8121?
SSO not working - Redirected on logon page
I have configured SSO under the Active Directory correctly and made the change in Windows 7 to accept NTLMv2 connection but I still can't open SDP even if I have a "successfully authenticated" in the sso log.
Attachments
Hi, I have to delete the attachments of some tickets (about 200 of a specific group). Can I delete the records in tables WorkOrderAttachment and SdeskAttachment (join key: ATTACHMENTID)? Are there other tables I should check? Thanks
Editor Adds extra blank lines SDP
I'm using Chrome as browser for SDP. But nearly every when I copy/past something in the editor and then save it, there are appear extra blank lines after each sentence. What can i do about it, en is there a way to change the editor with a more comprehensive editor. with kind regards, jeroen
Can't convert requestor to technician
hi, I need to convert a requestor to a technician, however, when I open the requestor to edit it, I do not see the 'Change as Technician' option. Why can I not see this option?
Exporting configuration to new installation of ME SD+
Hi there, I'm working on configuring our new instance of ServiceDesk+, and we have a good number of custom sites, departments, etc. I see a way to import this data from a file, but no way to export it from the old system. Is there some way to accomplish this? Thank you!
Add and Manage Terminal Services Licenses on Servicedesk
Hi, We need to manage the acquired licenses on servicedesk (softwares, Cals and Terminal Services). For CAL (Client Access List) the SDP have an specific option to associate with softwares - ok. And When we need to add the terminal services licenses (Microsoft Softwares) what's the better option/category/type? The support team can help me on this situation? Default Licenses Types: - Client Access License - Concurrent License - Enterprise (Perpetual) - Enterprise Subscription - Free License - Individual
Arabic language
When send announcement to user withe Arabic language like " صباح الخير" the user see the announcement like this " ØµØ¨Ø§Ø Ø§Ù Ø®Ù Ø± "
PO NOT PRINTING AS SHOWN ON SCREEN?
Hey Guys, Running version 7005. I was never able to get around this little problem, but it annoys me now. When we print a PO, it doesnt print as shown on the screen. I tried playing around with printer settings and stuff, but no luck. We're printing on A4. The print out of the PO does not show some of the borders. Thanks
Issues with SSDP - Standard version
Hi, I am using the french version (9.0 built 9011) and I have a problem with the Support group and Technicians not showing in the list under Users in the Admin tab. The technicians will show in the dropdox list under Requests but it won't show anywhere else so I can't modify any of them. Please let me know if there is any fix for this issue.
Service Desk Plus Training
HI, We are in the verge of implementing this in our organization. I will be the one training the technicians in our organization and will like to ask if some one can provide me of paperwork or any guide to base my training on. Any help will be appreciated. Regards,
ServiceDesk Plus Price
I've some quest. Your price on website base on one time purchase or per month/year. Thanks.
automated technician time tracking
Does anyone have any clever solutions for more automated technician time tracking in SDP? If not, is there any easy way to edit time elapsed in the event that a tech forgets to adjust the status accordingly to stop the timer?
What if users have 2 monitors?
Hi! I have many users who have dual monitors. It would be great if there is an automated way to retrieve not just 1 monitor, but both monitors within the Asset section of SD+. We are running version 8.2.0 and Asset Explorer agent 1.0.12. Thanks! Janet
Quickly import emails
We would like to move all the email from an email box that we have been using into servicedesk plus for consolidation and archival purposes as we transition into using the product in place of a shared mailbox. The problem i am running into is that the mailbox has 40,000+ items in the inbox to import and it will only pull in 20 items at a time and check only once a minute.. So at this rate it will take almost 34 hours to import the mailbox. Is there any way to more quickly import these messages or
Creating form for new user requests and terminations
we would like to be able to setup a form with the application to allow requests for new user adds and terminations.
SLA notification for after hours/weekends
I'm looking to create an SLA that would only be active for after business hours and weekend/holidays. In our environment, we have a contract that states a 30 minutes response/2 hour resolution for after hours and on weekends. I would like to create something that would notify our IT Manager if the response time elapses. During regular business hours, our IT Manager does not wish to be notified if the 30 minute response elapses. Any ideas?
any way to modify worklog functionality?
Currently, when you open a worklog entry, it fills in the end date and based on the amount of time you enter, it backfills the start time. Is there any way to reverse this function. To have it so that when you open a work log, it stamps the start time and then automatically fills in the end time when you close/submit the worklog?
Send a e-mail where everything of the service is in the body
I have made a service in the service catalog. When a ticket is created with this template a e-mail should be sent to a technician but not with a link to the problem but with the tekst and also with the resource info and the questions and answers in it. Is this possible. with kind regards Tim Verduyn
Trigger independent and parent tasks which have "Estimated Effort" once created under a request from request template
Hi all! After update SDP to 8.213 we have some new feature: Trigger independent and parent tasks which have "Estimated Effort" once created under a request from request template What it is?
Deleting a relationship
Hi I have a technician that has created a relationship between an IT Service and another CI. This has been added this incorrectly. is it possible to do the following without having full admin access. a. change the relationship type without deleting the relationship b. delete the relationship. I really dont want to give all technicians full admin access to the Service Desk thanks Marcia
E-mail Notification assistance
We're currently in the testing phase of Service Desk and have a question regarding e-mail notification. We have our separate support groups (ie: Help Desk, Network, etc.). When someone from the Help Desk assigns a ticket to the Network support group, we want the help desk person to get an e-mail when someone picks that ticket up telling them who took it. We would also like the help desk person to get an e-mail when that ticket gets resolved. I went through the email notification settings and I didn't
Limit with Asset Upload
Hi, Our Asset Management team was manually populating the CMDB by adding assets via CSV uploads and they received this error: "Your license type does not allow you to add or discover more than 3000 Workstations." Does the limit combine all asset types (servers, printers, monitors) and does not differentiate between scanned assets and those manually created? Regards, Jed
Resolved Tasks are considered as Open
Hi, there is a glitch in in the tasks module. If you select the view to show all "My Open Tasks", it will show up resolved tasks as well. Therefore the system considers them as open. Please see screenshot: Cheers, Per
Turn off auto email when job closed
Hello, New to this forum, forgive me if in wrong place and advise accordingly. In the last week or so I have been receiving what looks like auto emails when I close a job. This might have started when we updated the software. Before that I would close a job and that was it. I would prefer not to receive the email that I have closed a job. If there is a switch to turn off that 'feature' I would be very appreciative of learning where it is. Alternatively, there may be another reason why I receive
ServiceDesk Plus Support Announcement !!
We are facing technical issues on our mail server. You might not receive any acknowledgement notifications for the e-mails sent to the Support Team and you are likely to experience a delay in our support technicians reaching out to you. For any critical issues,you may directly call our Support Team at Toll Free No: 1-888-720-9500 US: +1 408 916 9300 UK: 0 800 028 6590 Australia: +1 800 631 268 Apologies for any inconvenience caused. Maljeev SDP Support - FAQ ServiceDesk Plus - Help Desk Software
Change - Send for Recommendation Mails cannot be seen
When submitting a chnge for approval (send for recommendation mail) the mail sent to the CAB member is not stored. How can SD+ be configured so this mail is stored and shown (e.g. at Notifications)? Thank you for your feedback, Anne
SQL for deleting all Software scanned and inventariesed
Hello Support Team, because of some problems with the scanned software and mismatches with groups an licenses we would like to delete all software to start from new. Could you provide the statements for that, or is there a better solution ? thx, Wolfgang Austria
Notification on status - resolved
Hi all, Is there a way to get notification when a case is changed to resolved - I can see how to get one when a case is closed - but sometimes depending on the case they are being resolved instead of closed but I can't see a setting to set this up as a notification?? Thanks
import ticket conversations from old system
is there any api to fetch conversations from the old system, and an api on the new system to add it along with the request/ticket.any help would be appreciated..thanks
ServiceDesk Plus Integration
Is it possible to have SDP send updates of requests to a third party application? I need to receive updates whenever a request gets updated. I have seen the callback Url for requests that are created via the Api, however I do not want to create the requests from the Api. Is there a way to have the callback url auto-populated for certain requesters? Also, I have read a little about the External Action Plugin, however that would require an extra step for users, correct? Is there a way to have the
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