Window Personalize should be closed
Hi! Top right menu - Personalize. After making changes and clicking Save this window should be closed? Now it is not closed and display SUCCESS :Language settings saved successfully. After this we must close this window manually. May be it will be changed in 7.6?
There is no Time in Periodic Task Scheduling
Hi! While adding Preventive Maintenance Task we have some variants for sheduling. But variant Periodic Task Scheduling in unhandy: there is no Time. Time will be actual time when periodic task created. As workarond can you point to SQL table where we can modify this time for created tasks? Hope this will be added to 7.6
There is no default Resolution
Hi! There is default Resolution in Request Template. This is very convenient. But There is no default Resolution in Preventive Maintenance Tasks! Hope this will be added in 7.6
Info in email fetching
Dear Team I keep getting this error. Server started at : Wed Nov 04 10:42:03 GMT+03:00 2009. Current time is : Wed Nov 04 10:50:09 GMT+03:00 2009, which is less than 1 hour from server start time. Hence not checking mail checker for this time. The version is 7.5.0 Build 7513. Thanks
Resolved to Closed
Is there any way of automatically closing a call that has been put into reolved after a week. Also Can you add a selection to a reply email allowing the user to close the call or reopen. Thanks
Possible to save or print category / subcategory / item hierarchy
We need to have a meeting about reorganizing the category / subcategory / item hierarchy. Is there some way to print the whole tree including (all three levels) or save it to a file? I tried copying the Tree View and pasting it into Word, but the results don't match the tree.
How to enable functional Escalation sin SDP?
How can we enable functional escalation in SDP as SLA have only option of technician?
Mac (OSX) support?
Does SDP support Mac (OSX)?
New technicians not showing up in Global view
I added new technicians last friday (Nov. 6th) and when I go to the global view they show up under others. I cannot find a spot that controls this window security.
Double spacing after pressing Enter in e-mail.
Hi! Some month ago you fixed problem with double spacing after pressing Enter in text fields. But this issue is still presents in notification messages. While creating notification in SD Admin section (for closing request for example) there is ordinary spacing. In received e-mail itself there is double spacing. As workaround we use Shift + Enter instead of Enter. Hope in 7.6 this will be fixed.
Please help me create report
I need new report that have: row - Technicians (not all, only selected maybe in select ti.FIRST_NAME ('xxx') OR ti.FIRST_NAME ('yyy')) column 1 - all request in datetime period column 2 - open request in datetime period column 3 - overdue column 4 - difference between all request(1) and open request(2) Datetime Period: 3 report- 1)today 2)yesterday 3)in this month I
Duplex in *.properties files
Hi! There is *.properties files in SD for translation purpose. But these entries are duplex (some of them are differs only in case): sdp.change.changeId sdp.change.changeid sdp.admin.notificationrules.purchase sdp.admin.notificationrules.purchase sdp.admin.notificationrules.contract sdp.admin.notificationrules.contract sdp.header.Software sdp.header.software Hope in 7.6 this will be fixed.
Add additional email recipient when opening tickets
Hello, I would like to have this feature to be added. We have departments who needs to be able to notify multiple users/department about their request. Right now only the requester is available and he/she cannot notify other users/department. Chris
Tracking Requesters that fail to close a request
Hello, I was just wondering if there is any way to track requesters who fail to close a request after certain number of days when a request has been solved, i.e sent to their mail to be closed. Kind Regards.
Technician Assignment by Category
Currently it is possible to assign requests in service desk plus to technicians based on the category selected. This functionality does not cover problems or changes however. Is this something that can be enabled or added in a future release?
Implementing Queues
Hello dear forumists, I am trying to implement diffrent queues for diffrent teams in ServiceDesk Plus 7.5.0. Here is my idea: -we are 2 teams: Network Team and Helpdesk Team. -we want to change ServiceDesk so that Helpdesk Team will be able to see ONLY requests which are concerning helpdesk issues AND Network Team ONLY requests concerning network team memebers -we DO NOT want each team to see the other team's requests. So, basically we want to split requests in 2 big queues, one queue for Helpdesk
Request templates - auto group selection
SD+ Currently it is only possible to pre select technicians in templates. Are there any development to have the groups available? officeMonkey.kL
ServiceDesk attempts to scan Expired System
I'm not sure what the idea behind it is, but as far as I'm concerned, if a system is marked as "Expired" that means that it's unplugged, in the back room, waiting to be disposed of or donated. Why does ServiceDesk continue to try to scan systems marked as Expired? ~James Murphy
What does the IP by a workstation represent?
Is this the IP of the machine the last time it was successfully scanned, or the IP of the machine the last time SDP attempted to scan it?
Purchase Order-Default Value
Purchase Order number Default value should have the option for generating Alpha numeric code automatically.
No-user-response timeout
Rule to remind customer/user that we are waiting his/her answer with closing ticket by timeout when it is not responded
How to duplicate the same configuration that i make on Serverdesskplus to another?
I need to know how duplicate the same configuration¡ regards.
Email Signatures-PO Description BOX
Personalized signature configured in the system, should also reflect while sending the PO to the vendore from purchase module.
Remove category
We are having a reorganisation of some of our categories, does anybody know what happens to a request that have been logged under a category that we might decide to delete? Cheers
Tech Availablity
I get jobs set on me when I am holiday even though I have marked this in the scheduled as leave how can the jobs be put for start after I arrive back from holiday as I start to get escalations while laying on the beach! bbillington@teledyne.com
New query Report
Hi there, How to create a new Workstation query report? regards, Evo
Default changes when logging a call..
Is it possible when the agent is logging call, for fields to be filled in automatically... As in I log in and when I fill in case, the site, the group and anything else which would be useful to have filled in is completed..
Make Announcement when piority is Urgent or Critical
Hello, Is it possible that the SD+ ITIL system automaticly makes an announcement if an incident has a priority "Urgent" of "Critical". In our case Urgent or Critical incidents indicates that more then one employee or a total process in involved. In that case we can inform everyone at ones with an announcement. I tried it with business rules but its not possible. Thanks Richard
More options in schedule
Hello, Is it possible that you create more options to schedule a preventive maintenance. Example, every first monday of a month starting from <date> ? Thanks, Richard
Assign Mutliple Requests to One Group
Good Morning everyone, My question is fairly simple, and I'm pretty sure there is no way to do this at the moment: Is there a way to assign multiple requests to one group all at once? On the main request page, I can see that you're able to assign multiple requests to one Technician, but to change the Group it's associated with, you need to go into each individual request. Is this possible now? And if not, will it be possible soon? ~James Murphy
Reports with IP address and username
Hi Team, I want the query for the following information: System IP Address Username Computer Name Domain Thanks and Regards, Vinay
forward mailconversation to 'Problem' via ## ##
Hi, Today it's possible to forward a mail from your own mailbox to a Request in SD using the ##requestnumber## in the subject of the mail. As a result the forwarded mail is added in the mailconversation overview. I wonder if this '##-mailforwarding-feature' is possible as well with 'Problems' ? If not, is this an idea for a future release? Kind regards, Tomas
Using apostrophe ( ' ) when search solutions return no results.
Hello, It was recently brought to my attention that when searching our solution database if we use a term that has an apostrophe in it eg. "Raiser's Edge," then no results will be returned. If on the other hand we use just" Raiser" in the search all of our solutions will be returned. It's more of an annoyance then a real problem, but has anyone else encountered this?
How to change Default Background color
Hi, I am using SupportCenter Plus and I would like to change the default background color (blue) to another color, but I can not find that option. If some one knows how to do this I will appreciate. Thank you in advance.
Desktop Central and SerivceDesk Plus integration
Hi, I've been trying out DC and SDP, and both seems excellent products, I was wondering if is there any chance to integrate both systems to use the same database (the same inventory). Also, i would like to know if you are planning to release an MSP version of Desktop Central. Thank you, Matias
Is it possible to import Solutions from an external source?
I want to import Solutions from another database. Is their a field mapping tool available? If not, would it cause problems to use SQL Server tools?
Remove Login and Password requirement for user import
When importing user details from a CSV file providing a username and password are a requirement of the import, yet if you manually create a user these fields are not required. Therefore I propose that this requirement be removed from the CSV import function as it is unnecessary.
Tasks or Requests for Long Term Projects
I have projects that started out as a help desk request but will take longer to figure out or longer to do then most of our help desk requests, my boss wants to track my progress on the projects, the Help Desk Request has the ability to add notes to the request, which makes it easier to see what I have done and time stamp it for a report but we don't want to have that many requests under Help Desk, we want Help Desk Requests to be something that is short term. What do you suggest? I wish we had
Can I get computer description for reports by ServiceDesk Plus ?
Can I get computer description for reports by ServiceDesk Plus ?
Change Notifications Needed
Need a notification rule for notifying requester when change is closed.
Next Page