Purchase Order & Contract Management Show Stoppers
Generally speaking (I have read posts of others who have voiced similar concerns), there are some fundemental principles that have to be adhered to in order one to utilize ServiceDesk's purchase order system in a commercial environment. It is critical that there are some immediate fixes instituted so that this software product meets the general needs of all who utilizes POs for their asset authorization process (this comes down to security): ServiceDesk Purchase Orders 1) You have to have a Purchase
How to allow requesters to see multiple sites?
Is there a way to allow requesters to see all the sites' requests? I have an organization with about 20 different sites with 900 "requesters" and the owner wants them all to see all requests not just within their own sites.
Critical : Unable to generate scheduled report
We are getting these errors regularly for a scheduled report with the below reason; java.sql.SQLException: Transaction (Process ID 71) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Please advise how we can reolve this. We are on build 9100 using MS SQL,
Script Master - 7: How to create a new change request automatically from a parent request.
Hello users, Today's Script Master's post will help you to trigger the creation of a change request using a API call,based on the values in certain fields of the parent request.The request ID of the parent request is appended to the subject line of the change request. Refer to the comments within the script for more information on the json structure in which data has to be send in the API call for creating a change request.The script to do this is available here. Let us assume a scenario where
AdventnetServicedesk failed after successful restore
I've been trying to restore a backup after a failed upgrade but the first phase of the backup finally restored successfully after i tried ignoring some error tables on the db. but after the restore the application isn't starting. I did run.bat but it's given the Adventnetservicedesk as failed. Please assist as this is my production server and has been down for close to 24hours after no support personnel has either responded to their calls or mails.
Guide for writing scripts and querries
Dear, Is there a guide for writing custom scripts and querries? I am looking to create some, though haven't found any guides. Sincerely,
PostgreSQL crash on update
Hello, When we have tried upgrade Service Desk Plus from v9121 to v9200, we have experienced PostgreSQL Utility error that you can see on attachments. We have tried several times and all the time we have this error on %98. I could not find the solution on forum so I kindly request you support. Thanks in advance.
Application Layer Starting
I am at a total loss for words. Following the instruction provided here: https://www.manageengine.com/products/service-desk/service-packs.html#sp I tried to upgrade my SDP installation. Like so many times before, after the installation of the service pack, the application does not work. This is not a new issue and the SDP forum is rife with people having application layer starting issues. Now my Service Desk is offline for the umpteen time. Perhaps Zoho and ManageEngine should reduce their product
Free webinar: Six IT help desk lessons from the casinos of Vegas
Hi, Inefficient process planning and unplanned executions can disrupt IT service delivery and even bring business to a halt. With huge financial costs and business continuity at stake, handling an IT help desk can be a lot like gambling at a casino. Casinos can teach us a lot about ITSM, like how to manage a bankroll and when to put on a poker face. In this webinar, we'll go all in to teach you the parallels between the casinos of Vegas and ITSM best practices. Time: March 23, 2017 | 11:00am to
How To Add Attachments To Reply Template
Hi We have sets of documents that we need to provide access to. Internal (local) requests can be handled by using a reply template containing links to the files on the LAN. Providing the documents to people not on our network though means that we have to create the same reply over & over again that has the documents as attachments. I did find a record of someone asking about this from a couple of years or so ago and the reply made it sound like it was something you were planning to add, but I can't
Apache Struts
Is there any plan to upgrade the Apache struts version in SDP? It seems SDP 9300+ is still using version 1.3.10 which went end of life roughly four years ago.
Server fails to start
Hello guyz, i had an issue after upgrading to the latest version of SDP. Now, it fails to start although the upgrade was successful.As you can see on the screenshot attached, the loading is endless. Your help will be much appreciated. Regards, Brian B.
send mail from service desk
hi , when i want to answer incident clicking on reply i want to send mail to gmail.com . and its not sending "sending notification failed" is there any way to send mail ?
Determine Asset Type during Network Scan based on MAC address?
Hi, Have a bunch of Polycom VVX-310 phone which do not support SNMP. Is there any way to get them automatically categorized based on MAC address during the network scan? If not, can this option be considered in a future release? Thanks, Shahid
Request opened by email
Disable the request opened by an email except when comes from a user that is in a specific domain group. Do you think is possible? This is a way to stop the lazy user that does not use the web form but grant to use the email to an user that have difficult to use the form because is always outside the company or is my chief. thanks Stefano
ServiceDesk Plus upgrade from 9121 to 9200 version FAILED
Dear everyone, There is an error when we upgrade SDP 9121 version to 9200 version. Best regards, Alexey
Custom Help
Is it possible to add a custom help link to Service Desk Plus? We have developed several internal documents showing requestors and technicians for to use SDP in our environment and it would be useful to provide links to this documentation directly from SDP. Regards Dave
OnSubmit Field and form rule script multiplies strings
We have OnSubmit script as written below, which should take the current subject of an service request and merge it with employee name on submit, so that ticket subject is: "orig_subject - Employee_name". This is a problem, if you miss to fill any required field and SD warns you that you need to fill some of the required fields, the resulting subject string is multiplied like: "SUBJECT - EMPLNAME - EMPLNAME - EMPLNAME". The more times you miss a required field and needs to re-submit, the longer
Service Desk Plus Crashed
How to associate software like MS SQL to incident as asset
Hi, I want to attach my database software as asset in incident form. Already I don't see software as asset. What should I do? Thanks
Report with "user Additionals fileds"
Hi, I need gerenate report with user additionals fields, but I don't see this fields in available columns of the custom report. Is this possible? Thanks and regards, Gerardo Cortes
Aging report
Hi Appreciate you could guide me how to set up a report for aging example incident / request which more than 30 days and 90 days Regards Vincent
request for report
Hi guys, we would like to get a report holding the below: Request ID Request Mode Request Type Group Created By Technician Category Subcategory Created Time First assignment to group First assignment to technician Completed Time Requester Department Priority DueBy Time Request Status Item Site we have been trying with bits and pieces we found on the forum, but haven't managed to get it to work. it actually crashed our instance :-) we are on PGSQL
hide department from My Details in requester page
Hello, please advise how can I remove the Department field(details) from My Details page of Requester. Instead of Department can we have the Site available? Thank you, Vanessa
Non-login URL for solutions
Ciao We want to integrate some solutions from Servicedesk under an intranet page and some manuals. Is it possible to implement a Non-login URL (like we have on the change request) for the solutions? Thanks Regards Stefano
Business Rule not applying
Hi I have a Business Rule setup to process incoming emails, if the sender is a certain email address and a string appears in the content, then it should apply an incident template, which in turn resolves the call. This seems to not work for one scheduled email which is sent in, but works for others. I am sending the output of some cron jobs to servicedesk and if the text contains "completed" then it should close the call. Is there any debugging or logs for business rule processing? Or could a new
Azure Cloud
Hello, I'm currently in a Microsoft Azure training and noted that I could install a Service Desk Plus app. I tried to do this and received an error stating that SDP is not available in my region. What must I do? I'd like to test the app in the cloud. Thanks, Daryn
Webinar Recording: How analyzing data patterns can improve IT service delivery
Learn how to Identify data patterns using visual analysis to spot trends easily. Correlate data from multiple sources and get unified visibility into your IT. Create live dashboards to make continuous improvements in ITSM processes. Click here to know more about advanced analytics for ServiceDesk Plus.
Request Status Scheduler for On-Hold Tickets - Not working
Has anyone used the "Request Status Scheduler" icon that appears next to the On-Hold Status in requests. You are suppose to be able to set the request to automatically move from On-Hold to Open or Work in Progress at a particular date/time. I have attempted to use this from several tickets and the status does not update/change. Any idea on how this actually works or if it does work at all????
Email requester when custom field changes status
How can I email a requester when custom field changes status. I have created a custon field called: "Fase" (Recived/Assigned/Processing) and i would like to email the requester when this custom field changes status.
How to scan Linux Server with SNMPv2
Hi, I configure SNMP v2 on some linux server and add these IP range in network scan, but when scan completed that error me "Cannot identify model of this device". For this I go to Scan Setting->Configure product for unknown sysOID tab. In this section I find my linux server, but in Product Type I can't find server type or workstation. What should I do? Thanks
Configuring SLA
Can SLA's in servicedesk plus be associated/linked to sites on the SLA rules?
Agent Remote Control Error
HI，I'm Mike I'm testing ServiceDeskPlus,I find ServiceDeskPlus 9303 in the use of Agent remote control error, the error shows "Can not run program" RemoteControlViewer.exe ": CreateProcess error = 2, Sistem belirtilen dosyayı bulamıyor" please help me ! Thanks! Remote computer OS: Win7,Win10 Control Computer OS: Win7,Win10 Control Web browser：IE11,Firefox 37.0.1 JRE1.7.0.45
unable to start after server rebooted
Dear All, I am running Free Version of SDP, why ServiceDesk Plus unable to start after my server rebooted? JBoss Bootstrap Environment JBOSS_HOME: /opt/ServiceDesk JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx2512m -XX:PermSize=64m -XX:MaxPermSize=256m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl -Djboss.deploy.localcopy=true -Djboss.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,AdventNetDeploymentSystem.jar,commons-logging.jar
Script to remove software from Disposed Workstations
When we uninstall software from a computer, ServiceDesk Plus still shows that the software is installed. Even after running Scan Now on the computer. Should the software be removed from the computer list of software in ServiceDesk, when it has been uninstalled? Also, software remains in Software Licensing when status of computers are marked as Disposed. This is messing up our licensing and numbers are off for reporting.
CSV file for contacts import
Any one have an example csv file to import contacts?
How do you delete a Support Group?
How do you delete a Support Group? I keep getting a message to confirm delete and then it says unable to.
Open beta launch of Analytics Plus - On premise Advanced analytics solution for ServiceDesk Plus
Hello there, Introducing Analytics Plus, a self service data visualization and analytics solution for ManageEngine ServiceDesk Plus. ServiceDesk Plus users will now have an on-premise integration option for advanced analytics. Key benefits of this integration In depth analysis of your ServiceDesk Plus data with over a 100+ reports and dashboards, built on 80+ KPIs. Populate charts from various ServiceDesk Plus modules, all combined in a single dashboard. Easily drill down to a specific
Move tasks?
Hi, is there a way to move tasks into a project? Sometimes isolated tasks should be grouped into a project, but I can't find a way to do it without delete them and re-create thanks alessandro
Poor Support
Hello Since Service Desk Plus went to a free model I have noticed the level of support has fallen considerably. It often takes over a week to get a response and even then it's a question that has already been answered in the initial report. I have spoken to support team managers and been told that the release of version 9 caused many issues and the support teams are busy. It seems that the support team are more concerned with closing a request quickly rather than the quality of information given.
Next Page