[DidYouKnow - 9] Task automation with "Task Dependency" feature
Using "Task Dependency" mapping you can sequence the tasks to be performed within a request. Dependency mapping restricts users from closing tasks until the dependent tasks are closed. Task dependencies are important because sometimes the result of one
[DidYouKnow -7] Best ways to track first response on requests
Learn different ways to track the first response made by a technician and stay efficient. Let's imagine a user is unable to perform an online transaction using his login credentials. He creates a help desk ticket without a mention of the actual error message. On noticing the ticket, the IT technician calls the user to gather more information on the issue. After he gathers the required information, he starts working on the resolution of the issue and forgets to update the first response in the application.
[DidYouKnow - 8] About Organization Roles in ServiceDesk Plus
Organizational roles help you configure different roles specific to various levels of the organization like CEO, CFO, COO, etc. Roles can be configured concerning a particular Region, a Site, or a Department. Configuring the Organization's roles helps
[DidYouKnow -5] Deleted requests can be restored
Hello folks, I'm back with a tip that would be a salvage to the users who are not aware of request trash feature. Imagine you had deleted a request but later realized that you needed to work on it. Do not worry, requests are not deleted irreversibly. They get to trash first and you can delete requests completely or recover them there. How does it work: From request list view, click on the custom views drop down to find the trash where all the deleted requests can be found. Deleted requests can simply
[DidYouKnow -2] Dynamic user addition
Scenario: One of our customers had come up with a question that new users are added to their active directory quite often and yet to be imported into ServiceDesk Plus. As you maybe aware that maximum frequency allowed is once a day for users auto-sync from AD can be scheduled once a day. Hence, he had to import the users manually multiple times a day to let the new users to login to the application that consumed lot of his time. He wanted to check with us if there is a better way to handle this.
[DidYouKnow -1] Build an efficient request approval process
The creation of an approval process is vital to the functioning and efficiency of an organization. To create this process, you must take a close look at your current approval workflow and record all the steps that an approval must pass through. With ServiceDesk Plus, we can now restrict whether approval can be sent to anyone or only system users or service request approvers can approve a request, allowing users to approve their own requests and so on. In most scenarios, when a request is submitted