SD+6 . See all requests for the department
Hello I set 2 users in same department. Where I allow to see all requests for the department? Greg
SD+6 - custom views
I'm currently testing SD+6 and awaiting the full release (the end of this month?) and am a bit lost on the feature of custom views. I've created a new custom view to show certain requests. But how do i set the login to actually use this view? Maybe i'm just being a bit slow, but i cant see an option to use this view?
Asset Explorer in SD+
Will Asset Explorer be client/server based or is it the usual open up multiple services and ports on a PC for it to scan and have it not work most of the time? I would prefer a client that would talk back to the server instead of opening vulnerable services and ports. Any update?
HelpDesk Website
Okay, here is my problem. I have Service Desk Plus installed on my server and I would like to create a web address (i.e. helpdesk.sierracouriers.net) to point to the logon screen for service desk. Instead of the user having to type the server name and port number to get the logon screen. Is there a way that this can happen or not? Thanks.
Fill in automatically incidents with email body contents ??
Hello We receive emails from our call centre, all at the same text format. In the body of these emails, there are different info, incident number, callers name, etc.. Is it possible to have SD read inside the body and automatically fill in the incident. E.g. all incident number are written after a tag "incident number" followed by the actual number. I'd like to get this number and put it in a predefined text box in the SD incident... Same for the rest of the information. Thank you, this is very important
SMS using Clickatell
Has anybody successfully used Clickatell as their SMS portal on ServiceDesk? We use it successfully with ServersCheck, but it requires a username and password and on SD+ I think we can only supply username/account? Has anyone had success please? Thanks
Problems of formatting the sent e-mail
Hello, Why is happening this with the e-mail automatic of return to the user????? 14-Dec-2005 16:34Normal Mime-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_5_27454143.1134585291087" ------=_Part_5_27454143.1134585291087 Content-Type: text/html;charset="UTF-8" Content-Transfer-Encoding: 7bit <DIV id=editDiv style="PADDING-RIGHT: 3px; PADDING-LEFT: 3px; FONT-SIZE: 11px; PADDING-BOTTOM: 3px; PADDING-TOP: 3px; FONT-FAMILY: Verdana, Arial, Helvetica, sans-serif">Dear Fernando Covello,
AD Pass-Through Authentication?
Is it possible to configure service desk to pass-through an active directory authentication to avoid users having to enter a username and password to login to service desk to place a service request? Thanks
SD+ won't delete Mails from the mailbox via POP
For some reason, SD+ won't delete e-mails in the mailbox while fetching them. We're using Novell GroupWise 7.0 along with ServiceDesk Plus 5507. Is anyone able to help us? Thanks a lot!
Problem Assigning a new asset to a department
Hey gang. We have been busily creating and assigning new assets to users. All is going good. We even have some assets assigned to departments - all good. However sometime between Dec 06 and Jan 07 a problem has developed whereby on the NEW ASSET form, when we select the "Allocate To" pull down and select DEPARTMENT....the "Owner Name" never populates. We can select users or workstations with no hassles (just a small delay while it populates which is fine). If we try the same thing on a workstation
"Windows Domain Scan" Problem
Hi When I run "windows domain scan" it doesn't fully detect all OU's within AD. For instance, it is only showing 4 out of 7 OU's within Domain Workstations. Any ideas? :)
"Network Scan" Problem
Hi When running scans on different subnets, I am finding after a while (maybe 30 sec - 1 min) that the page goes blank with "cannot find server" in the title bar. Any ideas what might be causing this? Pressing F5 reloads the "scanning" page but scanning stops on 0/254. I have run individual scans which work but not when the subnet is selected in network scan :(. :)
Sorting features for the default Item
Hi, Is there a way to sort any of the default item? Thank you very much.
Business Rules
Hi, I need to notify multiple group once a request is created, unpicked or etc. How can I get it work? If I just create a business rule, is it will override what we have set during the creation of the request? Thank you.
Cannot enumerate AD groups
I'm trying to reimport my user data base and it hangs on enumerating User groups. It may be a separate issue, but the asset management can't scan machines either at this time - it worked in the past.
Where Is The Service Desk 6.0 Demo?
Where Is The Service Desk 6.0 Demo? Thanks
AssetExplorer 4 Released Now !!!
Hi, AssetExplorer 4 just got released. What is AssetExplorer? AssetExplorer is an IT and Non-IT asset Management Software. It helps you track and manage IT assets such as Workstations, Printers, Routers, Switches and Access Points. You can also track and manage non-it assets such as furniture and desk phone. AssetExplorer offers comprehensive Software License Management and helps you manage Purchase Orders and Asset Contracts. AssetExplorer Feature List - Automatic discovery of IT assets Workstations,
Suggestion
Hi all I'm just trialling SD+ and have found that it would be really useful to be able to group workstations and be able to assign requests to a group. We are a college and many of our requests are for an individual classroom or complete building. It is also important for us to be able to report by classroom. This may also address another request I have seen for the inclusion of geographical 'sites' Thanks Steve
view "All my requests"?
Is there an ability to view all of my requests. Rather than having to look at 5 different filters, why can I not just see each and every request assigned to me? I have looked through and haven't found much about this type of thing. I cannot believe that the only people who want this functionality are the group that I work with.
Time spent only work with request closed?
I have the service desk Plus Version : 5.0.0 Build Number : 5010 Is posible obtain the data with opened request? best Regards
Create a link in new solution
Hi all How can I create a new solution to open a new link such as test.htm (the test.htm is a file on my servicedesk server )... Where should I place my test.htm file (on server running servicedesk)???? thanks
How to customize order form?
I would like to know if there is a way to add new fields in the order form. i.e: i would like to add a new field called "Proyect Number" in wich i will type the numeric code that our financial departament applies to all IT orders. I could use another non used field for that, but i would like if there is an option to add a new one. In fact, the code i need to include will be always the same, so another option would be to add some kind of text string inestead a field. Any clue? Thanks. (and sorry for
Editing Account Owner
I'd like to assign an account to another person when I create the new account. Your help system says, " Notes: By default, the person who creates the account owns the account. If you want to assign the account to a different user, in account creation form, select the user name from Assigned To field. " Maybe I'm just being really dumb, but I sure don't see an "Assigned To" field anywhere on the account creation form. I've also searched the Account Edit screen as well, with no luck. I'm new so maybe
search requests - doesn't search notes fields
anyone know how to when you perform a search on all requests that it also checks the notes fields ?
Scheduled Report format
Hello, is it possible to define Scheduled reports to be sent in xls format instead of pdf?
Mail Server Settings
I'm having an issue with the Mail Server Settings for Incoming Mail. I have a question about the ServerName/IPAddress, I have put the correct IP and tried the Server Name with no go. We use SMTP on port 25, and I have created a Help Desk User in AD and an Exchange Mailbox, and I keep getting same error: FAILURE :Email Settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox. Any thoughts?
Cost of upgrade to Service Desk 6.0
Is there any additional cost attached to the upgrade of 6.0.
Assign one workstation to multiple requesters.
Hi, Is it possible to assign one workstation to more then one requester? Example: Our CFO owns a laptop. All the persons of the secretary department (4 people) has to make the requests for the CFO. Now you can only assign the workstation to one requester. So when the 4 people logon with their own SD+ account, they only see their own workstation, and not also the workstation of the CFO. Is there a solution for this? Thanks, Ferry
SD+ Users - If you were me...
I recently purchased 5.5, and have installed it. I'm about to go live with it, but am facing a dilemma that I hope you seasoned SD+ owners/users will give me some advice on. I can either go production with my 5.5 environment, or I can wait and install 6.0. We'd really like to use some of the new features of v6, most importantly MS SQL support. So, should I go with a more stable 5.5 and risk a messy upgrade and conversion to v6 w/ MS SQL, or should I wait to install on v6 w/ MS SQL, but contend with
Software Licensing per user, device CAL's, and other softwar
hi i have just started to use the 30 day trial version of SD, i am very happy with it and will purchase the license when the new version comes out. all is working well but i have a question with regards to licensing i have just purchased software assurance licensing from Microsoft, i have added a PO and added each software license item and have submitted the po, and received the goods, these licenses have now been added to the asset inventory i have scanned my workstations but am wondering how i
Can't connect to server from PC's
Hi Guys I can't seem to get the pc's on the network to connect to the SD server. Do I need something extra running on the server?? It's just a stand alone win XP pc. Thx in advance
trouble writing custom query report
Hello, I am trying to write a query for a custom report. In a nutshell, I'd like the workstationname, manufacturer, processorcount, cpuname, model, totalmemory, servicetag, osname, and servicepack fields from the systeminfo, osinfo, systemuserinfo, memoryinfo, and processorinfo tables, but only for workstations I have designated in the "Server Room" location. I have a query that successfully executes and returns the correct results that I can run in SQLyog but when I enter it in the "New Query Report"
remote control
hi there chaps a while back you mentioned remote control of pcs via servicedesk. is this still on your road map, as this would be a great feature to have. crackin software..... happily waiting for the upgrade :-)
Active Directory contents comparisons
Hi, I am very new to the world of AD, but I need now to do a comparison of the contents of AD and SQL Server tables to ensure that the results of updates have correcly been applied. Is there any utility software that allows me, fairly painlessly - I am not a technician - to compare old contents against new contents?
Category/Sub-Category Clarification
If you use sub-categories, can you report on the main category which includes all it's subcategories? Example: Category: Network Subcategory: DNS Subcategory: WINS Subcategory: Routing Subcategory: VPN Is it possible to run a report showing all tickets in the Network category, which includes DNS, WINS, Routing and VPN sub-categories WITHOUT having to explicitly adding those sub-categories to the report?
Default Domain at logon
When doing AD authentication at logon, is there a way to set the domain to a default setting instead of choosing it each time without using the "Remember Me" function?
Problems with importing from Active Directory
we have two issus with importing users from AD: * When importing users from AD, users with non-english characters in the login name are not included (non-english charcters in common name seems OK, but we only have this for one user) * In the AD-tree not all OUs are expanded. This means we can't choose specific user-OUs Any suggestions?
Schedule requesters auto import from AD
Hi Is there any way to schedule the requesters import from the active directory ? Thanks in advance ... Alejandro Padilla.
Notification when PO Created
I'd like to be able to set up a business rule to notify a supervisor when a PO is created so that we don't have to manually check every day. The only option I see is to notify the owner when the PO is overdue. Can you tell me how to set this up? Thanks! Looking forward to the new version!
Time Spent field required
Looking at the 6.0 demo, it appears that Time Spent is not an option for requiring an entry to close a request. Correct me if I'm wrong. If I'm right, can that please be added. We need to track time spent on requests and this would be aided if every completed request required a time spent entry.
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