hi i have created a test box with the current version of service desk to match the live install, i have also created a backup of the database and copied this across to, all working fine, the problem i have is when i install SD+6 it uninstall my old version and installs which is ok, but the the problem it is removes all the existing mysql data, so after sd+6 is installed none of the data is there, i have tryed to restore the back but it wont allow it. can anyone shed any light please, thanks