moving SD+ and OpManager from Debian to xp pro server ...
We are moving away from the Debian server and into Win XP pro in order to take advantage of the scanning and interoperability of these progs. The windows based OpManager and SD+ don't recognize our license files. Can you send us new license files for Windows please ... ?
SD7 Download
When downloading off the SD site it doesnt download SD7 it downloads SD6012 can you provide the link to SD7 so we can test before the upgrade comes out. Thanks Brett
Sending e-mail to technicians
Hi everyone, can somebody tell me if V7 can send e-mail to technicians if a request is assign to him. I have tried but it does'nt work for me. thanks in advance. Blertin
Restore windows backup file to linux (6008)
I'm currently working with support on this one but they seem to be very busy so I thought I'd try here as well as my problem is getting quite urgent. Had to get a new laptop (old one ran SDP 6008 on XP). It's running Vista Ultimate. SDP cannot work on Vista, this has been confirmed by support. So, I installed VMWare Player running FC7. SDP installs and runs beautifully in VMWare and is accessible from Vista's web browsers. Sweet, or so I thought. I cannot restore a Windows backup file to a Linux
Cannot login after restore the database
Hi, After restore of the database, the Services Desk not allow me to login. All the User ID and password that I know have been tried. But it still said "Username and Password is incorrect" Could anyone guide me to fix this issue? Many thanks in advance. Regards, Carmel Lee
Assets State and Assignment
Hi All, I know the issue with asset state going back to in store on scan is known (it is in the AE forum) but I wanted to put it here for other people who may search. Does this also affect the assignment of the workstations? Even though i have assigned users to the assets, the asset page still shows unassigned. i have auto assigned and even reinstalled the software. Cheers John
reports midweek to midweek
Hello, Our company reporting week runs Thurs-Weds - I haven't found a way to automate report generation because 'last week' will report from Mon-Fri. Is there a way to change this without having to manually set the dates for each report every week? Also - I need to generate seperate reports by 'group'- but the group option is not available through the filter - why is that and can this be done? Running SD 5.5 Thanks
SD+ 7 Evaluation Copy
I just downloaded and installed SD+ 7 to test and I'm having a few problems with it. 1. When I try and edit a workstation I get the following error. FAILURE :Database exception while updating the Workstation. Please report the problem to the system administrator, with the Error Code - 1,188,577,511,875. 2. Under Relationships - how do you remove one, such as a user. Another Issue here is if the User has a Dept. along with them the dept. shows up not the user in the Used By field. 3. I can't seem
update request problem
I use SDP 7 with build number 7001. When I want to edit a request and update some fields there is a prompt window "processing. Please wait" which appears. This windows stay here and no modification are available. So it's impossible to modify a request. Do you have some explanations or I need make some modifications??
Service Desk Plus Serice Fails
The service for Service Desk Plus Fails after running for a while. Randomly fails. I have set it up to automatically restart the service upon failure, but when this happens it keeps failing. The only thing i have been able to do to get it running again is to reboot the server. It might run for serveral days before giving more of the same issues. I have looked in the event logs and all that is there is everts that say "The ManageEngine ServiceDesk Plus service terminated unexpectedly." That is it...
CC people in requests
we need the ability to CC people in requests sent through service desk
Request list after 1st month of usage.
1. Work-flow - A child request system would be best. The task system is too limited. 2. The ability to make work-flow templates. 3. Make "Product/Category not for further usage" available at all times. Not only after a delete. 4. Previous and next buttons on the bottom of views. When I am looking at 500 records I don't want to scroll back up to hit next. 5. Make the width of the showRequester() pop-up relative to the column selected for that view. Right now I on get "All - R" before I have to scroll
Software Type
currently there are only 4 options that you can choose, managed, unidentified, exculeded and prohibited, what i would like to see is this to be customizable as we have software that is managed by 3rd party's so i would like to be able to allocate software to these people. many thanks ryan
Error when closing a task
I am using build 6011 of ServiceDesk. When technician wants to close a task that is assigned to him following error appears:
RE: in depth probe configuration questions
hi everyone i have setup the manage engine service desk and manage engine op manager now my understanding is that you you need a probe software on another computer to probe that network my op manager central can see that probe and the probe has found the pc's on my network but it cant get information off those pc's it keeps coming up with nat user or nat port is wrong. HELP!. have no idea how to setup these features in the probe settings can i put any nat name and password were do i setup nat setting
Printer Cartridges
G'day All, We've had SDP for about two months now, and we're starting to get inventories up and running. But I just wanted to ask if anyone had put printer consumables into SDP, and if so, how do you go about administering the constant incoming and outgoing consumables? In my thinking, we'd put all our current stock in as individual assets, with names like C4096A - 001 (HP LaserJet 2100/2200 black Toner), then when someone needs a new toner, we would allocate an asset to the department or individual.
Notify Technician via SMS and calculate the costs,
Pls support us with 02 issues: 1. Pls show us how to set-up SMS gateway with SD+ 7.0 Enterprise edition. After installed, as my understanding is that SD+ can send SMS to technician based on Notification Rules then he will receive the message on his Mobile Phone. Can he reply the SMS to SD+ Server (2 ways communication) to, for example, close the request? 2. Pls show me the calculation formular of costs of technician, that SD+ use for. Is there anyway to calculate the actual costs, from the time that
Possiable to run SD+ and OM on same system
Hello Support, We installed SD+ and OM on the same machine, but whne I try and have OM talk to SD+ I get this message: Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high Has anyone been able to get them to both run on the same system? Thanks Michael
Schedule AD import
When i activate the Schedule AD import option, at what time (hour) does it start? Is there a way to define a hour?
HTML Generated Reports
we are using sd7 7001 and when we generate a html report the image file comes without an extension and does not show up on the page. For eg: report 40_30_20.html generates an image called 40_30_20 and should be 40_30_20.jpg.
regarding the backup of servicedesk+
Hello, We purchased the ServiceDesk+ 6 a few weeks ago and so far we are pretty happy about it. I setup a task to run backupdata.bat daily. Besides this, do I need to backup other stuff, like the database separately, or this backup is enough? Thank you.
Amending Categories
I need to go through our servicedesk categories and update them, but have encountered a small problem; I want to be able to move a current parent category to be a sub category under another parent category. how can I do this? thanks Peter
SDP 7, request form problem
I have a problem with the request form. When I choose Impact as a 'mandatory' field and 'requester can set' it, if I see the preview all it's ok I can choose an impact for the request. Then when I'm connected like a requester, on the request form the impact fields isn't visible. I have the same problem with the below fields : impact details, urgency, priority. Is it normal or it's encessary to change my configuration? Thanks for your help. Gilles
Categories, Subcategories and Items not visible in Business
I have set up a number of categories, one for each customer. There are a number of subcategories that reflect common issues There are a number of common items that affect all customers. I am trying to set up business rules to automate updating of the Cat/SubCat/Item fields at the time the request is also placed in group and assigned to technician. However, when setting the rules, when I come to choose action, it only shows a small number of the options available - which is hopeless. Please advise
Seminar
I was wondering if there are any Seminars coming up for the service desk plus Thanks Chris
Servicedesk plus 7 License/Subscription
Hi My work is currently using the trial version of servicedesk plus 7 and have been extremely happy with it. I just wanted to clarify how the licensing works for this software. We are looking at the enterprise version for 5 techs and 250 nodes US$2995 From what i have gathered this is an annual subscription. Is it the same amount every year or does it get cheaper after the initial subscription? I was also told about perpetual licensing which i was told is the 2.5 X annual subscription fee and then
possible to add fractions of a whole number in quantities?
Hi, I was wondering if it possible to add a fraction of a whole number in a quantity under purchases? Reason I ask is that certain products can be It services which are billed on a time basis, so for example of I have a price of 30 dollars and hour, and the tech worked 2.5 hours i would like this to be calculated in purchases. Now when I add 1.5 or some fraction of a number, it stops me, and ask for a correct value. Thanks
autofill or auto lookup e-maill address in service desk plus
Hey guys, I remember in older versions, that when sending an e-mail to someone, when I started typing in the name, it would do an auto lookup or autofill. Did we lose that functionality in version 7, or is there something we need to do? Thanks Paul
V7 Categories not in alphabetical order
I saw some reference to this on an older version of Service Desk, and a patch fixing it. It looks like when you create a new request in SD+7, the categories are not sorted - is this a known issue?
Importing non-IT assets from CSV does not work
Hi, We have been testing the importing function in version 7 and it looks like non-it assets can not be impotet from csv files. What happens is SD+ does not recognize this format and therefor does not allow you to match tables. I did also try to edit my csv file and replace ; with , (comma) and then SD+ did allow me to match tables but when getting to step 3 I only get a error message that does not really tell me anything. I also noticed the extra tables I had created in Asset (asset additional feelds)
Re directing ticket to requestor according to category
We get requests in for a certain category that we would like automatically send to a certain requestor not a tech, is it possible
client access
how do i connect to the help desk software serverfrom another computer
Request Additional Fields
Hi :) How can I add additional fields for my request templates individually? Thanks
Upgrading to version 7 from 5
Hello, We are going to move to SD+ version 7 in the near future. We would like to install version 7 onto a new server as well. What would be the best process for this upgrade? Would it be best to install version 7 on the new server, then just restore the backups from version 5 to version 7? would this work? if not could you please provide details on the best way to migrate to a new server with version 7. thanks!
HELP! hotfix 6000 broke our service desk
Hello, Trying to upgrade from version 5507 to 6000. Install went fine, but now server wont start, it just sits on Application Layer Started then a bunch of ..................... go across the splash screen. Im trying to ininstall the hotfix now but the same thing is happening, the server wont start, in our event viewer this error is being logged: "Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them" Please help no one can access SD+ at
Migrating to a new server
I have moved SD+ to another server and so far all seems to be working with the exception of links from within reports. When an inventory report is run and the workstation link is used, it refers to the previous server. I have modified the Alias entry in the self-service portal settings in the admin tab but this has no affect on existing reports (new reports correctly reference the new server). What do I need to do to fix the problem with older reports. We are using build 6011. Thanks Paul
Backup Issues
Trying the script and this is some of the Erros/Warnings being sent out, and backups not finishing. ElementAvailabilityHourly2007_07_13_15 has 41 characters. Aug 31, 2007 1:49:33 PM com.adventnet.db.persistence.metadata.parser.DataDiction aryParser getPrimaryKey WARNING: The PKName :: ElementAvailabilityDaily2007_07_13_15_PK of tableName :: ElementAvailabilityDaily2007_07_13_15 has 40 characters. Aug 31, 2007 1:49:33 PM com.adventnet.db.persistence.metadata.parser.DataDiction aryParser getPrimaryKey
Changing MSSQL Setting without reinstalling
I am looking for a way to change my MSSQL setting without reinstalling the software again. I had a typo in the name add now i can't connect. It should be easy, but i can not find the file to change. Lawrence
Vers 7.0 Trial quirks features missing features
Where Can I set � sign instead of $ Requests: When creating a quick request located on the left hand side of the email, I click on add requestor. This opens a new tab with requestor list. When I select the required requestor, the tab goes blank and doesn�t close. I have to close it manually. The requestor name does propogate to the requestors name field on the previous tab. When I create a request it takes the time that the request is being created. In some cases I will fix a fault and then add it
Custom views (filters) not being able to usecustompick lists
I went to set up a custom view, and the second criteria that I wanted to use is a custom field which is a pick list. Unlike non custom fields which show me the options, when I went to the screen to select the value, I was shown a blank box and whatever I typed in was met with: "The selected date should be greater than the current date" As this is a text pick list with names of Towns as the entries, I am not sure how I get around this. My aim is to have a view which selects those cases where this
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