Godaddy Ceritifcate installation on Linux machine
I have received .pem file from godaddy which need to be installed on the ServiceDesk on my linux machine. I need to go to https using .pem file certificate. Please help me out on this.
Explicit Deny Permission for non IT Roles/Groups
I have several non IT groups who are either now using ServiceDesk or who would like to start using it. One issue I have is with our HR department. they would like to intake requests; however, I cannot isolate their tickets under the current security model. It would be nice if there was an option, perhaps in roles or groups to explicitly deny access to tickets owned by certain groups so I can protect privacy issues relaed to grievances, FMLA, etc that would otherwise be exposed. It is not practical
Looking for the source table of the Foreign Key of TemplateID in Submodule Service Template
Dear all, Reference is made to the print screen below. Could you kindly tell me which table is this template ID Referring to? Kind regards, JS
Mandatory category before assigning
Hello all. Scenario: Before assigning a request to another techician, field "category" must be filled in. That is, if no category is chosen, it is not possible to assign the request to another technician. Is this possible somehow? Best regards Jens
Cannot Close Request With Non-Mandat Field action on the item
Hi dears I use Non mandate field rule to create request and set this rule on my Item, but when i want to close this request announce that item have to be filled to close. when i select my some subcategory in the form they dont have any item and i should disable and non mandate item field but when i want to close request item is the mandatory filed. how i can solve this?
UpdateManager without Backup
I've seen multiple people post that you can edit the update to not take a backup but i cannot get it to work. I've added the -DSDBackup=False to updatemanager.bat, but i get a fail and uninstall. Help
Concerning russian characters
Hello! I have a problem with russian characters when I creating a request. Somebody have a solutions for this issue?
Loss of data inserted when resolving a ticket
Dear all, When we enter a resolution and decide that the next step of the ticket should be Closed (say, through FCR). After filling in all the information in the Close pop up window, if there are mandatory fields a technician needs to add, this window disappears and all the information with it is also gone. SDP should store the data which was inserted because the technician might not be aware that there is mandatory data missing. Kind regards, JS
Selecting Custom Theme removes section borders?
I'm running into a minor issue with the custom theme. I just want to change the color of the header background and tabs and leave the rest default, but when I do that the borders around the section headers and the sections themselves disappear making it look pretty bad. It happens even if I select the exact same section head color: Default Theme: Custom Theme: Is there a way around this or are those borders just missing from the custom theme by mistake? Edit: Forgot to mention this is 9.2 build 9223
Mail Fetching isn't working
Hello, the mail fetching isn't working, when I am trying to open a ticket by sending an email it doesn't open a ticket. it used to work, but not always, now it is not working at all.
Help making a cae with SNOW
I need help from you guys. Here is my issue: I like Service Desk Plus and have 15 techs/programmers in house. I manage half of them and we have review SD+ and like we it's offered. My new boss came from another company that used Service Now as their help desk and managements tools. He really doesn't care about paying over $100K for the software and implementation because Gardner recommends it and SD+ is not even listed with them. All I've heard from other users is that is a mess to get it working
Report Field Definitions
Is there a list some where that examples all the fields and how some are calculated for the report fields? Example is time elapsed, is this total time including weekends or just week days? Thanks
OpMan v12 upgrade assistance
Hey guys I've been having some issues upgrading our current OpMan v11 Central server to the new v12 version. I've downloaded the 64bit v11 essentials .exe from here: https://www.manageengine.com/network-monitoring/download.html?v12banner Firstly, is this the in-place upgrade for current v11 customers to move over to v12? If so, would you be so kind as to provide me with the steps on how to go about the upgrade. When I run the .exe on the central server, it installs a probe and doesn't upgrade the
opmanager 8
hi there, the server that run my opmanager 8 had down and unable to repair. so, i got a new server and installed version 11, so wondering how can i transfer my account and also the database? as i got perform the backup. thanks.
Rest Api to get device temperature and humidity
Hey All! We've a legacy system, which gets device temperature from OpManager's PGSQL database. There is rest api called getDeviceSummary, can i use it to read temp/humidity. Tunca
No Conversation Opened
Hello, I do not open conversation when I click on the request. Why could it be? Can you help me.
Assets Tab
I will like to know how to generate Assets tagging and how it works. If an instruction can be send to me or mini demo, I will appreciate it. Thanks
importing requesters from LDAP to custom site
Can I import the requesters to custom site? We have serveral companies we provide computer service and want to separate their users to different sites.
Change of superior/chief for group of users at same time.
Right now, in service desk plus, when I would like to change chief/superior for group of user, I must edit every single account one by one. I would like to do this at some time for all. Kindly ask you for add this feature to the service desk
Is it possible to include in the purchase order, a field with the total amount in the letter?
it would be very useful for us and our suppliers, counting on a field in the purchase order, including the total amount with letter: Example: Total ($): 1,250.00 one thousand two hundred fifty in Spanish, of course. Thanks alot in advance.
2 domains
Hi I have 2 domains and I want them to see helpdesk with different request templates and service catalog is there any possibility to do that?
Private Notes
Is there a way to have notes that are visible to Admins but not to Technicians? Even if it is a custom field there are some aspects of documenting a service request that I would rather not be visible to technicians
How to enable new user on AD to be routed to specific Site.
Hi All, I need help, How to enable when new user created on AD to be linked/routed direct specific Site service desk Plus. Thanks Emmanuel
Mail setup
regards, I need your help with the configuration of email, it sends me the message "can not find a valid certification path" and perform the steps indicated in the forum with the Gencert.bat file but the error continues to appear.
configuracion de correo en servicedesk
Hola, Tengo inconvenientes para configurar el servidor de correo en la herramienta, el mensaje que indica es: "No se encuentra una ruta de certificación valida" ya realice los pasos indicados en el foro utilizando Gencert.bat y Cer.jar sin embargo continua el problema. gracias de antemano
Notification Sending Error
Hi, The issue started when one of our technicians reported that she did not receive a notification for a ticket assigned to her. Upon checking the logs, I found a lot of recurring errors regarding notification sending, specifically the following three: Exception while trying to send notification for the request. Mail sending failed. Problem occured while trying to populate table Notify_WorkOrder, for the sent notification. I sent a test message to myself and successfully received it. We are running
View all request
Is possible for requesters to view all their requests from the self-service portal, currently they call only see requests submitted through the self-service portal and not those registered by the service desk coordinator or by email.
Query to BD - ADSelfService Plus
Hello Team, I would like to check if some user had registered with the same email, or differents users rigestered the same email? Can can I make a query to the postgreDB? We wanna prevent the users register with the same email. thanks
Query Report for Purchase order detail
I am running ServiceDesk 7.508, with a MSSQL backend. Is there a query that can be run that reports back the PO number, date ordered, po title, and Remarks section. It is really the remarks section that I cannot get to work.
Possible script?
I need to create some way to to send a email to someone other than the requester when a ticket has been resolved. This person would not be a technician
APPROVAL_ Status
I have a requirement to use a custom trigger against the Approval_Status field value on a ticket; however this is unavailable in the custom trigger options. Can this be added as a trigger point "APPROVAL_STATUS": "Pending Approval",
Desktop Central 10/9 version confusion?
Hi, On the main download page for DC it now states download desktop central 10. However when you then go to click on the service packs and upgrades it takes you to the current build of 9. Am I right in assuming that the main download where it states version 10 is still actually version 9? Or have i missed something about an upgrade version? Thanks
Map a drive
Can someone please point me to some documentation on how to create packages with desktop central? I am new to the program, and I am trying to create a simple drive mapping, but can't seem to figure it out. We usually use the net use command, but it does not seem to give me that option. Struggling a bit with this program Darren
Error 1067 - Password Manager Pro
Hello. I'm trying to start PMPAgent service on Windows Server 2008 R2 Enterprise - 64Bits but always shows the mesage: Windows could not start the PMP Agent service on Local Computer. Error 1067: The process terminated unexpectedly. Has anybody seen this before? I've already delete all PMPAgent files and restarted the installation but didn't work. Thanks.
Force server to specific IP
Hello guys, I have couple IPs hanging on my box. But I would like to force the DC server to specific address. https://www.manageengine.com/products/desktop-central/desktop-central-server-ip-binding.html The above article doesn't help. After those changes, the service is trying to start (the tray icon status), but it looks like the ports change to 10 from 8020 both After couple of minutes the service stops and nothing happens. Could you help me please? Cheers, Marek.
export users
Exist any option to generate a csv file with Ad manager plus with all the domain users and the same password to migrate them to a new server in a new hardware, the old server is windows server 2008 ST the new server is windows server 2012 ST Thanks for your help
Change Details pop-up window
Feature request -- the ability to configure which items are shown in the Change Details window. For example: - impacted services/assets - expected downtime (duration is shown but often these are not the same) - Custom fields (i.e.: Risk) - Approval Status Your roadmap has an upcoming feature where Requesters will have access to the Change module. The calendar can provide a requester and CAB a summary and understanding an upcoming Change. SD 9217 Enterprise MS SQL ------------------------- Canada
Desktop Central errors when running patching configurations
When running some patch configurations I have a few systems that fail to take some .net patches and result in the following error - "A Patching error A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider" The systems throwing these errors are windows 2008+ servers. I'm certain this isn't a DC issue but do you have any ideas on how they may be resolved?
Cannot use "msg.exe" (Error:
I have setup a sw package for office and I need the user to call me after the setup finishes. The setup works fine. Then I added a post-deployment activity "Run script". Content of the Batch script: --- .@echo off "C:\Windows\System32\msg.exe" * Please call Admin exit 0 --- Nothing happens after the setup is completed...the deployment status is just "executed/successful", no errors mentioned.. I tested a lot and finally did this: Create a new config - Custom Script (computer) I tried several values
How to perform Reboots after SW Deployment
Hello, First: I am working with DesktopCentral for over one year by now, so I am not completely new. Still there are some point that do now work as I expect, so I would like to know, how to achieve the following two cases: How to tell the client to reboot, when the setup itself does not require this; I want to reboot the client anyway! 1. Prompt user to reboot after SW install I know I can set this in the "deployment policy": "Prompt for reboot" & let user skip the reboot. What I am looking for:
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