Unlock AD Account through ServiceDesk Plus custom menu with PowerShell script
Hi everyone, Played a bit around with and tried to learn how to use PowerShell scripts triggered by SD Plus. Result of this is the attached script which we now use, triggered by a custom request menu visible when using our "AD account locked" service request template, to unlock AD accounts. Will also use this as a template to create other scripts in the future. If you've got any scripts you already use, I'd be quite keen to learn what you're doing... Prerequisites to get SD Plus to run PowerShell
Question about Application Manager Web UI
Hi, I have a question to ask about the Application Manager Web UI. As the Application Manager Web UI default link is like as "http://hostname:port", For our network setting for browse the Application Manager UI, we need have the external link, like as "http://company.com/apm/index.html" How can we set this link on Application Manager config file? which one?
Repeated ID in Subject
Hello We have following in REPLY template (Re: [ID $RequestId] : $Title) I think it's standard. From second reply we have adding new RE:[ID ***] Every reply it's added What could be the problem? As example: RE: [ID 54432] : RE: [ID 54432] : RE: [ID 54432] : RE: [ID 54432] : Graph reques SD+ 9038 WIN
Notification failed to send
we are facing constant issue on notification failed when replying a ticket Notification failed on sending mail reply to a ticket License Info License Type = Registered Product = Enterprise @Name = Temesghen Shama Araia@ @Mobile Number = 50067786@ @Database Name = Microsoft SQL Server@ @Database Version = 12.00.2000@ @Current Build = 9229@ @32 / 64 bit installation = 64@ @Logged in users = 22@ @Zone = Asia/Riyadh@
Duplicate requesters when importing from AD - is it better to import or use LDAP?
Hi there, I have enabled scheduled import from AD but it keeps bringing in duplicates. I have seen the other post about this https://forums.manageengine.com/topic/duplicate-requesters-when-importing-from-active-directory and have similar issue with the domain showing for some so made sure that "Override user information based on e-mail ID" is enabled. What is the best way to link to AD so that new users are automatically created without it creating duplicates? I have both "Enable Active Directory
connect a solution to a request
I'm using the solution-database of se plus. But I need a link from a solution to the initial request. If I'm reading a solution I can't see which request is it based on. How can I find this?
Incorrect Requester Name For Incoming Emails
We use a third-party website to allows our employees to fill out forms and have the results emailed to SDP, which opens a request for our back office to complete. The problem I'm running into is that the email from our third-party website has the from address as such: btoy@nextierbank.com on behalf of nextierbank@csiweb.com So SDP is showing the requester as nextierbank, instead of the correct user btoy@nextierbank.com I've talked with our third-part website and they cannot change how they send emails.
Scheduler - Availability Chart not showing leave for extended period of time, lapsing over month
Hi, I've just had one of our 'Support Reps' add their leave into the Scheduler - Availability Chart, their leave spanned from 30/09/16 to 01/11/16 - problem is, it doesn't show up in the Availability Chart, only the day on the 01/11 in the new month. What's even odder is the fact each date in between says that "Leave already marked for this time span. Please select different time span or edit existing leave." and I am unable to amend this, even as the administrator. Could you please kindly look at
iOS App Errors
A couple users have reported errors today when using the Helpdesk app on their iphones or ipads. The first one reported no usability at all. After reinstalling the app, he could get it working, but still an this error, which was also reported by another user. Can't attach a screenshot right not, but there is a red bar at the bottom appears when you open the app or perform certain tasks, but then hides after a couple seconds. It shows a message,"Module provided in the request is not supported."
Contest: Win an iPad Mini 2 or $200 Amazon gift voucher!
Hello! It's that time of the year when we remember all that's spooky. Over the years, we have all come to fear several things. The dark, monsters under the bed, zombies, computers, wires, hackers...you get the drift. Network security has given us all a fright or two (or a hundred, but who's counting?). In the spirit of Halloween, we thought we could share our IT nightmares. Do take up our survey and let us know what scares you the most about network security. We're giving away an iPad Mini 2 and
ServiceDesk Plus & Jira Integration?
Does anyone have real life experience with the ServiceDesk Plus & Jira Integration? How have you solved the plain text password issue? Many thanks, G
Hardware Driver Information Request
It would be beneficial if in an asset scan, the scan could retrieve driver version information. It would then be useful if one could run a 'Driver Report' from that asset page which would show the Device Name and the Driver Version for that specific asset. Thanks, Liam
Zoho CRM Integration
With regard to the Zoho CRM integration - it appears to be one-way (Zoho CRM to Support Center). What we would have expected is that the CRM is able to extract/view data from Support Center. How can I seed data from SUpport Center into the CRM solution? Additionally, how can CRM be used to get a view into what is occurring in Support Center?
Tasks after upgrade to 9200 not listed for some users
Hi, Another issue we have discovered since upgrading to 9200 is that some users are unable to view Tasks within a request, which they always used to. However, this does not appear to affect all users. Any ideas on why this might be with the changes that have been made?
Application Manager Failing to Authenticate to a Server...
Hi, We are trying to configure a Windows Monitor for a Server with the Correct User Name and Password. But We are receiving the "Error : Failed. Authentication failed. Kindly verify the username and password provided." We have tried Using the Hostname, IP address and also FQDN name and also we tried with SystemName\Username to authenticate as its a local user account but still it fails. We have restarted the Application Manager server and also the Windows 2012 R2 server as well to see if it gets
Office Field in creation rules
I'm creating rules for my user creation template and the Condition is based on a department number field. I'm looking to set the department name and office name(same as department) in the assign values after the condition is checked. However, in the "Assign Values" field the Office option is not available under the general section. Any idea why the office field is not available?
Can headers be added to a change template in service desk plus?
I would like to build a template that have certain sections of the form separated by headers for the section. If this is a possibility can you please layout how to go about the process of building the header and inserting it into the Change Template.
Where to find agent version
How do I find the version of our windows agent so that I can enter it in the startup install script?
Project Management additional fields
We would like to see additional fields made available for the project management module. We need to track things like Group/Team, Funding source, Strategic goal alignment (multiple selection), Backup owner, risk score as well as others for project portfolio reporting purposes.
Contest: Win an iPad Mini 2 or $200 Amazon gift voucher!
Hello! It's that time of the year when we remember all that's spooky. Over the years, we have all come to fear several things. The dark, monsters under the bed, zombies, computers, wires, hackers...you get the drift. Network security has given us all a fright or two (or a hundred, but who's counting?). In the spirit of Halloween, we thought we could share our IT nightmares. Do take up our survey and let us know what scares you the most about network security. We're giving away an iPad Mini 2 and
Seeking To Survey With ServiceDesk Plus
ManageEngine ServiceDesk Plus has it's own built-in survey option which allows for creating a series of feedback questions with graded user response and comments: One particular client was looking to obtain feedback from their user base but wanted to omit sending too many notification emails to the users. As the in-built survey had it's own, separate notification email this didn't really suit this particular environment. In addition they were also looking to create a slightly more graphical survey
Customize User Template
Hi, I'm wondering if there is a way to customize the User templates so we can add / remove fields that are relevant. Additionally, is it possible to have any sort of if-then logic built into the template or user-account creation process. For example: I select a template and fill out say, the department information. Based on that department selection information, it drops the user object into a certain OU based on what the tech selected.
ADManager Plus Fixes and Enhancements
7122 (December 2021) Fix: This release includes precautionary measures to protect against the Apache Log4j library vulnerability. 7120, 7121 (November 2021) Enhancements: Flexibility to pause, resume, retry and delete actions configured in the delayed
How to manage "Send As Permission" as in Exchange Console?
Dear support team, May I ask how to manage "Send As Permission" in ADManager Plus? Following screen capture shows two exchange attributes I want to change via ADManager Plus : 1. Send As Permission 2. Full Access Permission I believe I can do step 2 as steps in the blue square. But how to do "Send As Permission"? Would you help enlighten me a bit? Thanks a lot! Best Regards, Lynn
List all folders which a group has permissions to
I would like to report from the perspective of a particular group on all the folders they have permissions to. I can see where I can do that for a specific share, but I would like to be able to request multiple shares or a whole server. Is this possible?
Install Package
Being new to Desktop Central, I'm confused as to how to add a package to a specific computer in our domain. When it comes to adding the computer, it asks for the domain or local office, but I don't see where it specifies the actual computer to install the package on. Am I missing something? I have searched the Desktop Central website for a solution but have not found one. Darren
Suspend Google Apps accounts
I have User creation set to provision an account in both AD and Google Apps when a new user is created in ADManagerPlus. That process works well. Is there a way to go the other way as well? To suspend the google apps account when I disable the linked AD account?
Install SSL Certificate
We are having difficulties installing ssl certificate. Tried to install it using this guide and other guides too, but without success Your assistance would be appreciated
Login Log of Users
Hi dears I need to creat a report to know which users have been login to system with the time detail, how i can have this security report? Best Regards
Removing High Availability from
Good Afternoon, I receive an error, when I try to remove the HA config on the primary server. It is stating that I need to remove the configuration from the secondary server. I am unable to load the secondary server's AD Manager, even when the primary server's service is down. I wanted to start from scratch on the high availability configuration, since we have been having issues with the HA and AD Manager. I can reinstall if needed, but I would rather not go down this path if possible. Thank
Sorting Creation Rules
I'm wondering if there would be a way to sort the creation rules in Alphabetical Order? I have over 200 creation rules in place and have created them in alphabetical order. However, it seems that some rules have moved and they are no longer in order. Any idea on how to change it back to having them in order from A-->Z? Thanks.
Contacts imported from AD Logging in through User Portal
How do contacts that are imported through the active directory import tool login through the customer portal? On the main application login page AD users need to select the domain in the log on to section: But that option does not exist in the log that is shown in the user portal:
Everything You Need to Know About ITSM Analytics: Industry Insight 2016
Recently, ManageEngine Analytics Plus conducted a survey of 160 ServiceDesk Plus customers to understand what they want from an analytics solution when it comes to deriving insights from their service desk data. Here are the results: http://ow.ly/FYT9304Hcrd Full press release: http://ow.ly/d29m305xuyR
Not able to start ApplicationsManager
I am getting the below error while starting nohup sh startApplicationsManager.sh & java.net.ConnectException: Connection refused at java.net.PlainSocketImpl.socketConnect(Native Method) at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source) at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source) at java.net.AbstractPlainSocketImpl.connect(Unknown Source) at java.net.SocksSocketImpl.connect(Unknown Source) at java.net.Socket.connect(Unknown Source) at java.net.Socket.connect(Unknown
Analystics Plus + WSUS
Hello all... I am having a bit of trouble finding out how to pull data from my WSUS server. Has anybody needed to do that and were successful in setting it up/configuring Analytics Plusto gather this data? Thank you, David
Preventive Maintenance Tasks no working properly
Dear all, We use a several PM tasks here and the most are daily, they aren't working properly. We not did any change that can justify this issue. Thanks for your help. Regards, Felipe
How to change the local administrator password in services desl plus
Give CC'd Users the ability to View Tickets
When I CC a user on a ticket and send them the ticket link it says Request does not fall under your permitted scope. So you are unauthorized to update the same. How can I make sure that any CCd user on a ticket will have the ability to view the ticket as well, and not just the requester?
block rasomware execution
Hi, Im still newbie here, need your advice here.Did you know any configuration tu block rasomware execution?? TQ
Email Notification for Unassigned Task
I would like to be able to set up a notification for when an unassigned ticket is service desk pro (Version 9.2 Build 9226). What I would like is that if a ticket sets as unassigned for 2 hours that email is sent to managers so that they can address at that time instead of waiting to discover that the ticket has been unassigned at a later time. I do not know if this is something that is available, but if it is I would like help in setting this up.
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