Did you know- You can automatically self populate user information by configuring Modification Rules.
The changes made in the "My Info" tab, by the user, can now be self-populated using the Modification Rules feature offered in ADSelfService Plus. These rules can be created as per the organizational policies or requirements to automatically update the required fields. For instance, administrators can configure ADSelfService Plus's modification rules to update the "Department" field to "Finance" if the user changes his "Title" to either "Accountant" or "Finance Controller". To set business
AD Authentication
Hi All, We are migrating from SW to SDP, while initial configuration every thing is fine but my users are not able to authenticate through AD. I have enabled HTTPS as well. Can some one guide me in detail please.
Migrate ManageEngine servicedesk plus from standard edition to enterprise
Hello team , Please let us know how to migrate our running Standard edition to Enterprise one .
WLC Aruba Conf
Hi There I have 2 Aruba WLC 7210 I have add in OPM but I can't understand how can configure the end user tab. Somebody can support me?
Asset duplicate entries
Dear Team, We are using MESD plus Version 9.2 (Build 9232). Whenever we are pulling asset report from SD. We are getting more systems as duplicate entry (Like: 123XXX_old.abc.in, 123XXX_old_1.abc.in, 123XXX_old_2.abc.in). Because of duplicate entry we cannot able to provide exact count of assets (In Use, In Store). How we can fix the duplicate entry from our SD. Also we are using latest Asset Explorer Agent to all client systems.
Add text to approvals and change request conversations view
Hi all, Reccently our enterprise has been struggling to start using ServiceDesk Plus. Besides the work required to adapt it to our workflow, configure everything and start using the application, we have encountered two things that we think would be great to add in future releases to help the management of requests: - Add text to approvals: When a service request requires an approval (ie: from an Enterprise Manager), the person that gets the approval in the HomePage.do views the
No HTTPS redirection after 9234 Patch
After 9234 Upgrade Our NTLM Site (Passthrough Authentication) works even on port 80 when it should redirect to SSL site like on version 9233. Behavior before patch: http://sd.comp.local immediately redirected to https://sd.comp.local and THEN NTLM auth was requested Behavior after patch: http://sd.comp.local immediately authenticates user (over insecure HTTP) and logs them in the http site (no redirection to 443/SSL/https site). Please fix this immediately as it is a huge security risk!
ADManager Plus rolls out build 6540
ADManager Plus build 6540(November 2016) We are delighted to announce the release of ADManager Plus 6540 build with PPM. Please find the new features, enhancements and fixes included in this build, New Feature: Support for Windows Server 2016: ADManager Plus now extends support for Windows Server 2016. Office 365 group members report: You can now generate a list of all users who are members of a selected group/groups in your Office 365 environment. Enhancements: Office 365 Management Shared Mailbox
How to share reports, dashboards and tables using Analytics Plus?
This video shows how you can easily share and collaborate with your colleagues using Analytics Plus.
Created SR instead of Incident
Hi ManageEngine Can you help me writing a script which will create service for request instead of default incident? Best Regards, Pawel
Trap processor issue
Hello, I configured a trap processor for a getaway and I can see the this: Message: test5 trap received from xxxxx with SNMP Varbinds sysUpTime.0: 17 days, 1 hours, 44 minutes, 58 seconds. , snmpTrapOID.0: .1.3.6.1.4.1.5003.9.10.1.21.2.0.49 , .1.3.6.1.4.1.5003.9.10.1.21.1.1.0: 48 , .1.3.6.1.4.1.5003.9.10.1.21.1.2.0: Alarm cleared: Trunk LOS Alarm. , .1.3.6.1.4.1.5003.9.10.1.21.1.3.0: Interface#0/trunk#2 , .1.3.6.1.4.1.5003.9.10.1.21.1.4.0: 0 , .1.3.6.1.4.1.5003.9.10.1.21.1.5.0: 315 , .1.3.6.1.4.1.5003.9.10.1.21.1.6.0:
Ability for users to upload photo
I looked over the forums concerning this but did not find an answer to this question. Also looked at documentation but don't see a mention of it. I see the advanced option of 'Enable users to perform photo update' but I don't see where they go to do this. Any assistance is welcome. Thank you.
Supported SQL versions
Can someone please tell me what versions of MS SQL server are supported by ADAudit Plus. If it could be listed out in a way that shows the version of ADAudit Plus and the corresponding supported MS SQL version that would be ideal. If multiple versions of ADAudit Plus support more than one version of SQL please list that and vice versa. An example would be: ADAudit Plus 4.6.0 (Build4685) - MS SQL 2012 Thank you!!
Aoftware asset report
I am trying to create a report of software scanned by the probe by workstation, is this possible in a single list form
Lookup of value based on input
Hello all Ok so here is my scenario. Technician is logging a call and selects the Service Category as SoftwareA. SoftwareA is listed as a service Category with "Owned by" set as another technician. I want to put a read only field on the incident form which will automatically update with the "Owned By" value when the Service Category changes. Fine with all the form rules to change etc, just not sure on how to perform the lookup based on the service category change ? Thanks
Stock management using ServiceDesk Plus
Hello there, we are using the ServiceDesk Plus since many years and we are mostly happy with it. Anyway, we are ordering lots of small IT related accessories like mouses, keyboards, headsets... using the PO-manager. Is there a simple way to have something like a list, in which we can count all of the same items and protocol which accessoires we already gave to employees? Many people are using Excel-sheets or pen and paper, but there must be a smarter way? Thanks in advance for your help Cheers from
I Can't Add New Monitor MongoDB into AM
Dear all, I have a senario bellow, i can't add more mongodb into my system with error show " The monitor already exists" Step 1: i add new monitor MONGODB sussecess with name: XXXX step 2: i delete it for some reason step 3: i add again New monitor MongoDB with the same name or diff name ( the both not success) --> I check mongodb don't see any item monitor, but i can not add it. Please help me by case
FAILURE : Group with same name already exists. Please provide different value for Group Name
I don't know why system alway show that message while i had just updated Group's content. Not long ago, when i created a new SLA with new name but system still notified that "....same name...." and it was not create anything. I think that's a problem. Please help me how resolve that problem!
Multi Monitor Reports
Good day, The reports currently in the system does not have enough flexibility: 1. Only one monitor can be reported on even though more may be present. In today's business environment many users have more than one monitor. AssetExplorer can only be effective if it can actually show how many monitors are attached to each computer and what each serial number is. Case in Point: Computers by Domain report with Monitor Serial Number selected shows only one monitor Please expand the reporting in order
Preventative Maintenance Sub Tasks
Would love to have the option to add a number of sub tasks to each preventative maintenance task, this would allow one PM to be created and then the users can complete many tasks relatedto this one PM
Not Able to Fetch Email
Hello I am using service desk plus 9.2 , i am not able to fetch email not able to send any email, the fetching was working initially ut that too stopped . Can you please help. Regards, Roopesh Shashidharan
$SurveyLink not correct after update 9233
$SurveyLink not coorect after update 9233. URL incorrect http://host:8080/sd/SurveyDetails.sd?surveyData=ID URL correct http://host:8080/SurveyDetails.sd?surveyData=ID how to modify a variable $SurveyLink remove /sd/ from URL ?
Update AD360
Hi, I have installed AD360 with ADAudit Plus and Exchange Reporter Plus in the same server. To update the product, should I update Exchange Reporter Plus and ADAudit individually and then the AD360 console? Thanks and regards, Gerardo
Technicians unable to see Requests without a Support Group
I've recently created two different support groups to categorize our requests. Because we did not use Support Groups in the past we have tens of thousands of requests that have an Unassigned Support Group. When I split up my Technicians into Roles that restrict them from seeing requests outside of their assigned Support Group they're no longer able to see these old requests that do not have a Support Group Assigned. How can I setup my Technician Roles to allow them to see their assigned Support Groups
Automating assigning ticket between Technician and Submitter when status changes
Is there a script that can be applied to automatically forward a request back and forth between the Submitter/Requester and the technician working the ticket based on the changing of the status? Possibly using Form and Field rules or custom triggers or both. Use Case: We have a workflow in our legacy application for document development and testing. Really, 5 stages: 1. The Document change request gets submitted by a requester/technician. 2. The request receives approval from the selected Approver
User Rest to merge users?
Hi there, I've noticed that there are a lot of posts that have to do with maintaining the list of requesters in SDP. The consensus is to not use the database to fix things as there are a lot of things that could be missed, along with some caching. I don't want to have to manually go through all of the requesters as we have nearly a thousand of them and I have better things to do than constantly maintain this list. :-) Is there a way that I can use the API's in combination with scripting to manage
One-click to log routine requests
Is there an easy way for Service Desk technicians to quickly log routine requests like password resets? It would be handy if there was a way to open a ticket and automatically close it without the technician having to fill in all the details every time. I've tried setting up an Incident Template but that still requires entering a user and assigning a technician, etc. I'm looking for a "one-click" setup.
Service Catalog > Work Flow > Service Approvals
Service Catalog > Work Flow > Service Approvals Is there a way to select a requester as a level of Service Approvers or is there a way to add a new Service Approval selection? Thanks, Josh Your Version : 9.2 Build 9232
Mail Fetching without deleting email
Hi, I'm having a look at setting up Mail Fetching on our Service Desk. We get a lot of Requests raised via email, and the ability to automatically raise them into SD Plus would be very useful. I've got the mail fetching working initially, but I'm bothered by the fact that email messages sent to the mailbox where the mail fetching is configured are deleted. Is there any way round this? Thanks, David
E-mail notifications to technicians not working
Hi world, I create a preventive maintenance and schedule it, all works fine, but when the ticket is automatic created, the system don't send notification to the the technician, only appears in the Request list, there are a way to generate this notification to all the involucrated persons? Thank for your assistance Mike
SLA Porcentage column
I need a report that shows the percentage of SLA compliance per technician, that is, if I have 100 tickets and 30 we have not complied with the SLA will be 70% compliance and 30% non-compliance.
Integrate AssetExplorer & Servicedesk plus
Hi all, We have asset explore and service desk-plus MSP, It is possible Integrate both ?, Since it is very useful during the ticket booking based in asset and also track particular asset service calls. Regards, Mariappan S
Sflow EX4200 problem with gre traffic
hi i am trying to monitor a site to site link from a juniper ex4200 device but there is a gre tunnel betwenn both core switches in both sites and when i monitor the physical interface in the juniper it shows all traffic but encapsulated GRE_ APP and i am not able to see any conversation on the link the link is congested and i need to monitor the sessiion between both sites so any solution for this gre traffic ?
API changes in new version SDP.
Hello!Сan I use the API of SDP 8.0 after upgrade to SDP 9.2? where can I find a list of API changes after the update from SDP 8.0 to SDP 9.2? Thank you!
need help with esxi 6
try to monitor vcenter that including mix of 5.0 & 6.0 esxi version after scanning i can see the hosts but cannot monitor the 6.0 version im using the last version opmanager 12.2 any ideas ? thanks
Install some requested patch from MS
Hi ALL! I need install some hiden patch from MS for all my Windows XP. https://support.microsoft.com/en-us/kb/953760 This patch (WindowsXP-KB953760-v2-x86-RUS.exe) can be requested from MS site. How i can install it ?? http://odarchuk.com
Survey Link Broken - post Upgrade 9223
Hi, The survey link is now broken (http://servicedesk.horizons.govt.nz/sd/SurveyDetails.sd?surveyData=7d6499308bd38b65cc82419b4a4e32bba643af17). The rest of SD+ behaves as expected. The Server has also been restarted. Any suggestions on where to start looking? Chris White Application Support Horizons Regional Council
Change Module -- Reminder e-mails for approval stage
In the Change Module, can you set up a reminder e-mail if an approval did not respond to the initial e-mail for a given change stage? For instance, if the change manager is asked to approve, can after 1 or 2 days send a reminder? Thanks, Rob
Not able to create new line nor removing bold text
Dear all, I've been facing issues with changing format of text through customized scripts. One example is that I want to have one text bold and then break and let the user write in normal text. I'm able to put the text bold, but then cannot make line break nor remove the bold of the description. Please see print screen below.
running out of disk space
We are running out of disk space after each new build install. Is there any temp data that can be cleaned up. Like this folder is 13 GB and growing. C:\ManageEngine\ServiceDesk\Patch
Next Page