Notification Rules
HI Guys im having a strange issue, not sure if its just me. When my service desk sends out resolution notifications its sends half the text at the top, then includes the users mail/signature to the mail, then add the rest of the resolution text to the bottom of the mail. can anybody perhaps shed some light on the matter? thanks
Can not generate a PDF
I just installed the NetflowAnalyzer V12, I am on the 30 days trial but I notice that I can not generate a PDF, when I click in the PDF icon a bar appears in the top of the page that says "Generating PDF ..." and a very thin progress bar under the text, this tiny bar completes but the PDF never shows up. There is something missing on the server or in the end station?
ManageEngine FileAudit Plus' new Build 4100 has been released.
Dear All, Greetings from ManageEngine FileAudit Plus! We are delighted to announce the release of ManageEngine FileAudit Plus 4100 build. FileAudit Plus has undergone a major revamp. The new build is easier to use and is also packed with additional features that ensure better data security and information management within your windows file server environment. Please find the new features, enhancements and fixes below. To explore FileAudit Plus, download the complete build at: https://www.manageengine.com/file-server-auditing/download.html
Security question resets
Hi there, I was wondering if it would be possible for us to have our enrolled users be required to reset/redo their security questions, say, once a year? We are finding that a lot of time people simply forget what the answers are to the questions and then end up calling our IT department anyways for a reset/unlock. If we could force them to update their security questions on an annual or semi-annual basis it would reduce the number of times people forget their answers. Thanks, Matt
Update Sd MSP PLUS : The file may be corrupted or check for the available space
Hi, I have SD MSP PLUS 9008, and I try to update to 9200. I download the 9009 and 9200 update, but if i try to update a the 9009 versione, the updatemanager.bat program give me an error : "The file may be corrupted or check fot the available disk space". The same error appear if I try with 9200 update. The server have 25GB free. In the past I updated the server from old version to 9008 and I did'nt had any problem.
WMI monitor problem in OpManager 11.6
Hi All, We facing issue relate WMI protocol all devices use WMI to monitor CPU, Memory and disk it doesn’t work but the SNMP it’s work . We have a below example for one device when we tested the protocol WMI & SNMP they’re passed but when check one of performance monitor using WMI it doesn’t work . This is situation applying on all devices using WMI protocol , so we need your support ASAP
How to hide the name of technicians from the user?
Hi! How to hide the name of technicians from the users? Otherwise, they will call and divert technicians. There is a script or functions for this?
Extracting Statistical Reports from SDP
Hello Everyone, I need some help in creating meaningfull and statistical reports from ManageEngine ServiceDesk Plus - MSP 9.0 Build 9004 (Database: mssql) I need to be able to create reports for the following: 1- Response and Completion time of the ticket per Support Group and technician (monthly and another one quarterly) in % For example I want to see a table that shows each technician response and ticket along with the completion time of the ticket VS its SLA time I also want to see a summary
pictures/pics/images not sticking/dropping off
Hello All, We have had a few instances where the requester has pasted a screenshot in the SD ticket description but the picture did not stick. It appears something like in the attachment. This not only happens when we paste screenshots using snipping tool in the SD but also when replied through emails to SD. The reply gets appended and we can see the actual picture in the email but it gets appended like the attachment in the SD. Has anyone been facing the same issue? Do you know under what circumstances
Clickable link in Request form self-portal
Hi! I need to create request form on SelfPortal with clickable link to our intranet site with documents. I created new template and added link as administrator. But user can open form and couldn't click to this link :( Our version 9228 Could you help me with this case?
Auto-Assign a ticket
Hello We want to auto assign a ticket sent to a certain address to a technical. Example: User sends an email to help@TDC.com We want that to go to Robert How do we do this? Thanks
Conversation is not getting append
Hi Team, When ever requester try to update on ticket (incident) from mail client thunderbird,conversation is not getting save or append in SDP. Also if technician reply from mail client request is not getting update. Thanks Arjun
Project milestones / Tasks as service requests
We use both the Projects and Requests sections of Service desk. Is it possible to have a project Milestone or task to automatically generate a service request or at very least display project tasks in the Service Requests section?
[object Object] error when trying to create PO from Approved PR
Active Directory
Hello, I am currently evaluating Mobile Device Manager Plus for the Cloud and I would like to know if there is a way to authenticate against our internal Active Directory, so that users do not need to have separate passwords? Thanks, Rob
Problem with servicedesk Plus release v9229
Hi Problem with latest SDP when upgraded from 9227 to 9229. service shutsdown right after start. I have to revert database and server, but I notices this in log: java.lang.IllegalArgumentException: Row instantiated for an unknown table: TierComponent /Peter
ServiceDesk Plus 9230 Released
Dear Users, SDP 9230 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9230: SD-64082 : Unable to fetch mails due to connection exhaust. SD-64270 : Connection error occurs while trying to fetch mails using IMAP. SD-64061 , SD-64084 , SD-63886 , SD-63821 : Duplicate 'New PO' and 'Delete' buttons appear in the PO ListView page. SD-63997 : Unable to search Purchase Orders from global search using PO's item
Specification reports
Hi Guys, I am wondering if there is a way in Servicedesk to get a Hardware/Software specification report for specific devices? This report would give me in detail, the # hard drives, RAM and processors in a specific device. I would like to do an inventory of the servers and hopefully this feature is available in Servicedesk. Thanks.
ADSelfService Plus 5.3 Build 5319
Hello Everyone! The latest build of ADSelfService Plus – 5319 - is now available for download. The highlight of this release is the support for RSA SecurID to protect user login through two-factor authentication. Features Support for RSA SecurID to protect users logging into ADSelfService Plus through two-factor authentication. Issues fixed Fixed a vulnerability issue in two-factor authentication. IMPORTANT: Existing customers can upgrade to the latest build by downloading the ADSelfService
Share tickets(Requests)
Is it possible to share tickets between 2 diferent ServiceDesk instalations?
strange problems when importing from csv
Hello, We are currently evaluating the Password Manager Pro and found some strange problems when we try to import passwords from csv file: 1. only even number lines are imported. It is noticed that only even number lines are mentioned in the pmp0.txt. To confirm that is what happened, I purposely move some odd number lines to even and supprised to see it is really only imported when it's even; 2. Resource Audit missed and did not report anything for some importing failure though the pmp0.txt showed
Associate a PO to a contract or a license agreement
As an expansion of the Purchase system, when I am receiving items, I would like to be able to include Contracts (e.g. Firewall maintenance) and License Agreements (Service/Support) and have it link to the appropriate places in SDP. If anyone else is interested in this, if you could please click on Like in the Forum. Joanne Rogers
Email address related with template of request in Service Desk PLUS.
Hello, I have a requests' template and in it, there is a field: send notification to the specific email addresses. Every time, when I'm using this template, I must put adresses manually. So, I would like to have option in SDP+, which gives me opportunity to create this kind of field but with possibility to put in it permament email addresses.
Client maintaining their own users?
Is it possible to allow our clients to maintain the requesters set-up within their Account/Site? This would including adding new requesters, modifiying and deleting them as well as performing password resets. The only way I see this working is with a servlet API using a technician login. Is that correct or are there other methods to accomplish this? Thanks, in advance! Tammy Your Version : 9.0 Build 9009 Database : mssql
Deployment & use of Windows Agent
Hello All, Previously the company I have been working for has always used the ae_scan method of keeping track of server changes but we wish to move to the network agent. I have 2 queries: 1) Is there a way of deploying the windows agent to servers without having to get the server to reboot? (Instead of manually installing it on every server of course) 2) Is there any way other than task scheduler to automate the Windows Agent updating Service Desk for each server at a specific time? Any advice would
Rest api CI insert/update with xml
Hi, Can you give an XML REST API code example for to update CI I looked for all api documents but i couldnt achieve to update CI informations. For example; CI Type : IP_Phone CI Name : Phone_A Site : Europe Department : Information Technology Owner User : Robert
Custom Query request (Desktop Central 9 build 92041): Hoping to gather some hardware info
Hello, I'm stumped and would really appreciate a hand I'm looking for a report that gathers the following for all computers that Desktop Central has in its database: Computer Name Description OS HDD(s) Capacity and manufacturer Installed Ram (Capacity of each installed stick) And (this may be really asking for the moon) the computer's DistinguishedName I have very minimal experience with SQL, and I can't find any info on the schema of or location of the database on our Desktop Central server. Thanks
REST API "No Conversation present for request: xxxx" for GET_CONVERSATIONS
I am trying to retrieve conversations with REST API in C# but no luck. I get the response below for any requests I tried. The technician key is for the administrator and this key gets/adds requests successfully. I have followed the Admin guide (https://www.manageengine.com/products/service-desk/help/adminguide/api/request-operations.html#conversation). my URL: http://<servername>:<port number>/sdpapi/request/<request id>/conversation/ 1.The operation name "GET_CONVERSATIONS " should be sent as a
Layer2 Flow in netflow analyzer.
Hello Team, I have enabled L2 Netflow in my nexus interfaces and it is exporting the data to the tool as well. But i am not able to see the flow such as source MAC, Destination MAC in the report. This is the traffic i see in conversations, this is IP traffic how can i pull the report for L2 flow having MAC addresses of source and destination. Src IP Dst IP Application Port Protocol DSCP Traffic 0.0.0.0 0.0.0.0 IP_App IP Default 2.43 GB
Questions on SMS Message and SMS License Alert Email
Morning, I have a couple of questions. 1) Is it possible to change the SMS alert message that is sent to users at all? If so how do I go about this. I have noticed that the generic built in message is 132 characters long which takes up two credits so I would like to see if I can cut this down to 70 or under to only take up 1 credit. 2) When reaching the threshold for the SMS messages an email alert is sent out which is fine. But is it possible to change the text on the message as it is slightly confusing
Juniper Srx210be Netflow Configuration
Hi I have a Juniper Srx210be. I am Trying to configure Netflow on it but the graphs that it shows me are not correct. I have a 20Mbs Mpls and in the graphs shows 100 Mbs or even More. This is the configuration apply to the device ( Does The Forwarding-Options Family interfere?) I already change the rate to 1000, the run-length to 9 and the sampling frecuency on the netflow but still not luck. Thank you for your help!!! forwarding-options { sampling { input { rate 1;
SSO (Single Sign On) - VPN / My Web Application on Apple iOS (iPad)
Hi, I have: - user accounts in my LDAP server (MS AD) - VPN with Radius authorization (user in LDAP) - web application with simple auth (username / password - LDAP) How I can setup SSO in MDM and user enter login / password once and and must be authorized in VPN / Web application ?
Proxy Settings issue
We have upgraded to version 9.2 build 9231 on our test server, but we get the following notification When we click on it the following error comes up. The proxy settings are correct. Is there a way to turn this off?
Alarm Action - Post to Webservices
I am using ManageEngine Apps Manager v. 11 and I am trying to send alarms straight to our company's ITSM solution (Microsoft System Center Service Manager) in order to open ITSM tickets when CPU, Memory, Disk, etc. thresholds are breached. ITSM wants us to consume a Web service that they have but ME AppsMan does not have an action for that. The only way that I can think of achieving this is through a script execution that will trigger a POST to a web service but I don't like that solution as it
ServiceDesk Plus 9232 Released
Dear Users, SDP 9232 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9232: SD-64457: Admin Page gets misaligned in the Arabic language. SD-65033: Desktop Central Action names appear garbled in Non-English Languages. SD-64461: Unable to perform translations using the developer tool. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Failed to add user
Hello, I am unable to add a user to opmanager. I have previously created local and AD authenticated users to the system and am now requiring to add more people. I have tried to create local and AD authenticated users but opmanager throws up a red banner saying "Unable to add user" (not a very useful error as it doesn't explain why?!) at the top of the page. Can someone help me with this? I have tried rebooting the server but that didn't work. Thanks Ross
Custom Trigger PowerShell Argument Question
I am working on a custom trigger based on a powershell script on the resources section (https://resources.manageengine.com/resources/resource/powershell-script-to-send-custom-email-notifications-through-custom-triggers) I need to pass some data that is in an additional field (UDF_CHAR15)...Is it possible to pass this data as an argument or are we limited to those defined here: https://www.manageengine.com/products/service-desk/help/adminguide/configurations/helpdesk/custom-triggers.html If its possible
How to add columns to archive requests
Can someone tell me how to add more columns to add columns to archive request system
Which operators are available while searching?
When doing an advanced search, which operators can I use in the description search box? If I search for Bob Smith, which results will I get? If I search for "Bob Smith" will I get different results when using quotes? Is it possible to search for a requester while typing his or her name instead of having to choose them from the pick list?
Re-open request when requester reply on closed request not working
Hi Team, Description : Resolution is : Click here to Close Request If not satisfied, reply to this mail to re-open the Request Requested have closed request by clicking on Close request. After few hours requester have replied on closed request to reopen request as same issue happen again. However in SD+ request is not getting reopen as well as not able to find mail in conversation that request have replied on closed request. On self service service portal setting "When the requester replies through
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