From East to West- User Conference at SFO Bay Area - 2017
What comes to your mind when you hear someone say, Bummer and Lazarus? Know the answer? You are awesome. Not quite sure? Well, take a pitstop with us in Feb'2017 at SFO. We surely are not going to give away the possible answers to this question. However, we do hope to come with just the right shields, big hopes, and huge expectations of using this opportunity to network with you all :) We'd like to listen to what you have to say about your experience with ManageEngine even as we share information
HELP SLA
Hello all. I have two servers. one does not work. When the report output SLA shows that the availability will fall. How to configure so that would be at the idle one of the two servers is not considered SLA
Migrate Postgres to SQL 2012 Standard (Same server or differente server)
Hi, I am trying to migrate/convert the default Postgres database to a SQL Server 2012 standard on the same server (or different server if migrated sucessfully). Following the instructions here the first results were that SD would not start up. When I do a backup and restore on the same server using default database everything is fine. But when backuping up the database, changing sucessfully to the new SQL server and restoring, now I come up the some funny warning messages in the command line window:
How to modify phone number requester in REST API
I need to change the phone number of an applicant through REST API, how could you do?
Asset module is getting wrong model for Lenovo workstations "ThinkPad T430 (23498R7)" by Agent
Hi Team One of our customers is reporting that SDP is showing wrong model, as you can see in first screenshot, Correct model is ThinkPad T430 (23498R7). We perform a test executing the ae_scan.vbs and the xlm gets the correct data, I think the Agent is getting the wrong data, I'm attaching the xml result from ae_scen.vbs.
What printers work with Asset management barcoding!
I was wondering if anyone knew what printers work well with Service desk plus barcoding feature under Asset management? I am looking for a scanner and printer to do inventory for my company. Does anybody have any suggestions? Thank you!
Autotomatically Associate certain Requests with a Project
Hi, Could we get a feature that allows us to create a rule or some type of automation to automatically attach a request with a project. For example, if we have an OS Upgrade project and wish to track the progress through the number of upgrade tickets/requests, these would automatically be associated with the Project. Thank you
MS15-118: newly detect as missing but not!
Hi we use remote desktop to manage patches. Today 22 Dec 2016 I found for my servers following patch Security Update for Microsoft .NET Framework 4.6 on Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2 (KB3098785) as missing while still yesterday all scan not showed it. I tried to install manually and off course Windows said that it didn't need it. Maybe DB is incorrect
Requesters can close a request via automated close link?
v 9.2(9236) link on forum(SDF-29859).
How many categroies-subcategroies and items can i create
Hi, How many categories-subcategories and items can i create? Best Regards, Hani M. Nasif Systems Engineer Mobile : +966 550184521 Email : hnasif@trust-arabia.com www.trust-arabia.com
ADselfservice Plus not show correct value of Password Expiry Date when fine grained password set on DC.
ADselfservice Plus not show correct value of Password Expiry Date when fine grained password set on DC. Build Number : 5320 Not correct > Password Expiry Date show as never expire Correct > Password Expiry Date = password last set date + maximum password age set on fine grain password.
Strange behavior of access rights in Change Module
Hello. We have got some strange problem. When I assign to a regular user a ChangeRequester role (or Reviewer or both) he can't access the change request details page. When he clicks the URL the pages shows "You are not authorized to view change module and details". Change module roles and rights are by default - I didn't change anything.
[SOLVED] Fech Rules Device from Fortigate SSH
Hello, Im trying to fetch device rules for a Frotigate unit, but I cant seem toi be able to do it from SSH. I always get port not available, I can connect from server with putty with no problems. Any ideas? Thanks!
FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox.
Hi, I have implemented your service desk plus trial solution, but have experienced problems regarding email configuration. The username and password are correct, I was able to log into OWA with it, and the emails are being received but the application just can not authenticate with Exchange (Exchange Server 2010) properly. I followed the link bellow and checked out everyтhing that can possibly be problematic. http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html On a exchange
Description parameter on Notifications
Hi to all, we have experienced, in one of our installations, some problems with notificacions. If we include $Description field in any of notification with others parameters like $requestername, $Requestlink, message only shows $Description field. The others fields are missing in notification and SDP only send $Description. Could you tell us any solution for this issue? Thanks in advance Installations details: W2012 Server SQL 2012 SDP 9236
High Postgres CPU usage
Today I have some queries (same query) that takes very long to finish (30+ minutes), which causes high CPU load. Can someone explain what the query exactly does and why or how it was initiated? SELECT DISTINCT "RESOURCEID","RESOURCENAME","RESOURCEDESC","DOMAINNAME","IPADDRESS","UDF_LONG1","UDF_LONG2","UDF_LONG3","UDF_LONG4","UDF_CHAR1","UDF_CHAR2","UDF_CHAR3","UDF_CHAR4","UDF_CHAR5","UDF_CHAR6","UDF_CHAR7","UDF_CHAR8","UDF_CHAR9","UDF_SCHAR1","UDF_SCHAR2","UDF_SCHAR3","UDF_DATE1","UDF_DATE2","UDF_DATE3","UDF_DATE4","UDF_FILE1","UDF_FILE2","UDF_FILE3","UDF_FILE4","DEPT","LOCATION","RESOURCEURL","OSID","OPERATINGSYSTEM","ICON"
How-to Import Groups from AD
Hi PMP Team, We are really liking some of the core features of the tool such as password reset and RDP auto-logon. When trying to import AD Groups, PMP appears to import only the users. When trying to import just a single group, PMP appears to import ALL of the users. Please advise. Thanks Cris
MSP License in Standard Trial irreversible?
Hi everyone, yesterday I downloaded the Standard PMP Trial and tried to upgrade the License to a 10-Admin Enterprise. But it failed saying that "MSP Licenses are irreversible". I am totally sure I downloaded the Non-MSP from two different sources on manageengines website. The MD5Sum of the Binary is: 91259abd3e905ca842c488632593aab3 After Installation I can see a "Organizations" Button under "Admin". Could it be that the MSP Binary was uploaded as Standard Trial? Or am I missing something? Thanks
Monitoring service
Hello, I have software running as a service on my Avaya server that creates call monitoring reports. How can I monitor it as it fails sometimes. Could you send me link how to monitor Windows Services please? Many thanks!
SLA for the re-open tickets is not working right
Dears,Could you help me in the below issue;- if we have resolved ticket and before the ticket get closed by system the requester has re-open the ticket and the ticket become due even if the ticket have a few hours. - second case if the ticket closed and the requester has re-open the ticket the new SLA is less than SLA that should given while re-open the ticket......could you help me to know the reason and the solution to fix this problem. Thanks in advance
How do European time, 24h in SDP?
Single Sign On without importing all users
Hello, We are an auxiliary organization on a college campus and are using SDP for our organizations help desk. We have Active Directory Authentication enabled and working, but would like to also use pass through authentication, however, it seems this feature requires a full AD user import. We only setup login accounts for our employees and not the entire campus community and do not want all AD users to have access to our help desk. Is it possible to enable SSO without doing a full AD scan of users?
Rest api to manage an IP group
Hello, I found the api to create and delete an IP group but not sure how to use it properly: POST http://<server>/api/json/nfaipgroup/addIPGroup? POST http://<server>/api/json/nfaipgroup/deleteIPGroup? Could you please give me documentation for the API to manage an IPGroup? Which field do we need for the request? And it would be nice if you can provide me an exemple. Thanks in advance. Regards, Viet For more info: I'm using Netflow Ananlyzer build 12200
SLA Query
Hi Is there any query available in order to calculate number of SLA violations per month, year and quarter? I am using MSSQL and version 9. Thank you.
SLA Problem
We have an issue regarding escalation timing as we created a SLA that should escalate the ticket after 30 minutes+1, although the ticket is escalated some times before the 30 minutes and sometimes its marked as SLA violation but not escalated . Thanks
Desktop Central Support Issue
Hi, I think Desktop Central is having some support issue. I need technical support but I have tried toll free number +1 888 720 9500. It is not working. I have tried Live Chat option it is also not working. Thanks Ayub Shaikh Mo.09326782658
urgancy
In the reports tab, how to add more columns in the "Available Columns"?
SQL Version 2016
Hello team, Does ADSELFSERVICE supports SQL 2014 & 2016? If so, can you please attach the steps to follow the a newly fresh installation and a possible migration from posgres to MSSQL 2014/2016. Thanks.
Projects: add members by group
We would like to add members to a project by group. This would be the same group used for requests.
O365 Manager Plus 4012 released!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus - 4012. This update features a new report, business hours support, and new filtering options. Features: Business hours filters: Now view important events based on business hours or non-business hours through filters. Last Mail Received (new report): Shows the date and time of the last mail received by distribution lists and mail-enabled security groups. Enhancement: New report filtering options: The following
One Technician being automatically assigned tickets
Hi, One of our technicians is randomly assigned incoming tickets. This does not happen all the time but when it does, it's only to this one user. When we check the ticket history, there is no indication of it being assigned. Has anybody else seen this issue? We've confirmed no business rules are auto-assigning tickets and none of our request templates list this Technician as the default recipient. As another piece of possibly useful information, this Technician is the first alphabetically in our
Dashboard isn't working after update
Hi, there is some problem with Dashboard after upgrading to the latest version of SDP. It's just doesn't load. Looks like that:
SQL Query List Open Incidents for all Techs
Trying tog et a query to count how many tickets each tech has open. Can anyone assist with this?
How can I change the price of a product?
Folks, I'm trying to change the price of a product. 1. I go to Product, and look up the product. 2. I go to the produce and open it via the link, which then shows the Asset Management - Product> Product List with my product in the Product Details. 3. I <click> on the Vendors tab and, since I only have the product associated with one Vendor. I see the vendor and the product price. 4. If I <click> on the edit button on the product, the Product Details are populated above. 5. I then change the Price
Desktop Central menu
Hi, I'm trying to give my technicians the menu for desktopcentral within servicedesk. I have the systems both setup and connected to each other. I have enabled the settings and users can jump to desktopcentral etc. I have enabled them to have access to it in servicedesk and checked and this works ok. However it does not display for any of these technicians. I've followed the guide here - https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/ui_integration_with_servicedesk_plus.html?sdpi
desktop central enterprise edition
Hi Support, I have one scenario and I need to know can Desktop central do that or not? I have desktop central enterprise edition and I have many branches(like Riyadh, Dammam) when I need to deploy software to PCs at Dammam not need to go to Riyadh repository can DC do that? Best Regards, Hani M. Nasif Systems Engineer Mobile : +966 550184521 Email : hnasif@trust-arabia.com www.trust-arabia.com
Threshold Details
What is the purpose of errors and discards? How much threshold value and rearm value should i put?
Newsletter de Diciembre
Ya está disponible el Newsletter de Diciembre! Conoce todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
Self-help PORTAL
Hi there, we're using SPD+, but most of our users prefer to use email for request. And I think it's because, self service portal is too difficult for them. They can't understand what they must do to create a request in SD. It would be better, when they have an ability to self-help with their request, ex. User login to SD Portal index page welcomes him and ask a question - You have a problem or some thing different 2 buttons Incedent\Problem and Request If Incedent Portal offers small servey like
ServiceDesk Plus 9228 Released
Dear Users,
SDP 9228 has been released and can be downloaded from the URL below,
https://www.manageengine.com/products/service-desk/service-packs.html New features in 9228: SDF-63023: Service Catalog can now be obtained as an Add-on for Standard edition. SDF-63419, SD-61445: Field and Form Rules Enhancements: Ability to copy rules to multiple templates Action to add/remove options from the Pick List field through UI (except Site & Group fields) Action to set values for fields through UI Action
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