Migrate all data opmanager v11600 to v12
Hi all, Anyone can help me Migrate all data opmanager v11600 to v12. Thanks
pgsql connection string
What are the connection strings to use pgadmin on the pgsql version of SDP?
ServiceDesk Plus MSP - version 9.2- Build - 9203 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.2 - Build - 9203 Please refer the Migration path table available here and upgrade to our latest build 9203. What's new in ServiceDesk Plus - MSP 9203 ? Enhancements SDPMSP-2405/6671 : Account name is added in Request list view column chooser. SDPMSP-10234 : Account and Requester REST API enhancements: Ability to Add / Edit / Update an Account using REST API. Ability to Add / Edit / Update Requester using REST API. SDPMSP-10243: SLA breached
Same Origin Method Execution (SOME)
Dear All, Few days back, i used acunetix to perform a scan on password manager pro. There is a High risk issue regarding SOME attack.I would like to know if anybody encountered this. Many thanks.
opmanger 12.2 can't start
please help provide step to solve this problem, thanks 一月 18, 2017 2:54:53 下午 com.adventnet.persistence.ConfigurationParser$1 resolveEntity 資訊: C:\ManageEngine\OpManager\bin\null\conf\customer-config.xml doesnt exists, hence it is skipped ----------------------------------------- Port Availability Module ----------------------------------------- 80 Yes Client 13306 Yes postgres 22 Yes SSHD 69
Canned responses
Hi thanks for moving the canned respons to reply / Forward window. Is it possible to set it up to be able to select if the canned response should add the response in addition to the body of the mail, or replace content as it does now. Regards Paul
Synchronization has failed
We keep getting a sync error (shown below) on our Analytics Plus. We have looked in the logs in the directory that it says but there is nothing in them. Please help.
Making support groups inactive
HI, Have you finally solved the request to make support groups inactive, or delete/merge existing supporting groups? It has been a feature requested by many. Regards,
Schedule a reboot of the Desktop Central Server
Hello, i need the schedule a reboot of our Desktop Desktop central Server (which is also our Service-Desk server). It's a 2012R2 server and i think i'm going to simply make a restart.bat with the command 'shutdown -r -f -t 000'... But,before intitiating the reboot of the windows, i know that the Desktop-Central Server must be properly shutdown to avoid any Database corruption. I see some bat script in the bin directory of Desktop Central like: 'stopDesktopCentral.bat' or 'stopDB.bat' or 'shutdown.bat'.
Opmanager v12 - Netflow license
Hello, I am just installed a free edition of Opmanger v12 in my company and I am just going to implement in few days, so will need to discuss regarding license part later. For, free edition of Opmanager, it supports upto 2 devices of NETFLOW AND 2 devices for NCM. My question is I am not able to configure netflow analayzer even after installing the APM Plugin. Also the plugin comes with free edition or not. Regards, Sanjay Barmeda
Url monitor abc.xyz is down, Reason : Host Unavailable
Hi all, I have a problem with this URL monitor. My build number is 11600 .Anyone can help me to resolve this issue. Any help would be appricited.
Requester logo replacing our own in our replies
Hi there, We're having issues with SC+ replacing our logo with the requesters logo when we reply to their requests, 5 isolated incidents noticed. Is this a known issue? Regards Rickard
Notifying requesters when a ticket has changed group.
Hi, I have a feeling this may be a configuration issue, but we wanted to send a notification to the requester when the group has changed on a ticket. The scenario is we have 3 groups of desktop, infrastructure and Software support. We would like to notify the requester that it has been moved to a new group to be investigated even if it is not assigned to a technician. I can't see a way of creating a custom notification rule on the configuration wizard. I perhaps wondered if instead of using
Change Request Approval email
Can an email be configured to be sent to the Change Owner (to Approve for Production) once Recommendations have been approved? The status sits at Approval Pending until the CO logs into the system to approve.
Duplicated "Resolved" Ticket are not Being Closed Automatically
Recently we found hundreds of requests that are resolved but not closed automatically. We had set a rule to auto close resolved requests within 10 days. After going through in details, we found that these tickets are copy/duplicated tickets. The copy is done from a resolved requests, and the user/technicians didn't trigger the change of ticket status, therefore the tickets are not triggering the auto close rule. To prevent this from happening again, is there a way where we can disable the "Duplicate
Need to base Field and Form rules on requestor values
Is there any way to trigger Field and Form rules based on requestor field values? Here is my situation: We have a large number of users without a dedicated phone number of their own. I need a way to require a contact number when we put in a request from them. I have created an additional field to store this and added it to every incident and request template. I was hoping to use field and form rules to say: When Requestor's phone number is blank mandate that this field be filled in, but it doesn't
Sample CSV file to import IT Assets
Hello, I am looking for a CSV template so that I can bulk import IT assets . Thanks, Jobin
Can the 'responded' date be changed by inbound email?
We have a small core support team. and an exentended team of other consultants who process specific issues. Most of the extended team only use email to interact with the SupportCenter Plus system, and with the customer. We're wondering if the source email address belongs to someone who is a support Rep in the system . .if that email could trigger an update to the 'responded' date and time stamp. Our SLA's look terrible because the inbound emails don't cause the ticket to be marked as responded
Project and reqeust task auto-scheduling
An auto-schedule feature in ServiceDesk Plus would help with the scheduling of projects, especially in large ones with hundreds of tasks. If a parent project is delayed, the child task and any that are effected by the delay should be re-scheduled automatically. Currently you must schedule each task in a project or request independently, which makes large projects very difficult to manage.
Cisco device can't show OS version
hi Guy, OpManager v12, using SNMP v2c in Cisco, after adding a Cisco switch, then at OpManager v12 Inventory / Cisco device, it can't show OS version like below. And system location and contact person also "Not available". Regards Thanks...KEN
Notification Bell
Good morning, After update server from 9209 to 9223, the notification bell doesn't work. When a technician receive a ticket or when a requester reply to a request, the notification bell Doesn't work. ( if I click on bell inside there are notification, but near the bell there aren't number of notification like before update. I Try to made a new server with only 9223 version, the same issue. I hope it's clear my issue. BR
Google chrome browser
When I launch Service Desk using Google Chrome, I lose a majority of the tabs.
Multiple Issues in software assets
I have been having multiple issues in the software portion of SDP. - cannot delete software - software returns even though there are no installs of it in our organization any longer - cannot delete software suites that are empty I keep getting error messages that state it failed : 1. software licenses received from PO 2. software having licensed installation 3. software is member of suite Anyone had similar issues? any fixes? Thanks!
Incoming Email Handling
Hi all, I am having issues with how SDP handled incoming emails and I can't find anything in the admin settings of where I can change this. All tickets are coming in as Urgent and not a standard SLA of 5 working days etc. Please could someone advise me how and where I can change this please. Many Thank Ali
Custom SLA (or trigger)
Looking for assistance in building out some new rules for tickets created in our environment. Currently we only receive tickets in via email. 1. I was hoping to create a rule or SLA that would generate an alert (email) within 2 hours if the ticket had not been assigned to a technician and a top level category assigned. We currently have subcategories and it seems to me you can't leave that blank if you select a top level category for a new ticket. 2. Once it's categorized create SLA's that generate
Bar Code Scan for Assets
Hi When my colleague purchased Desktop Central last year, he was informed that bar code scanning of assets would be an imminent feature following a patch update. To date, we have not found this to be the case. Can you please advise? See below screenshot for version currently in use. Thanks. P.S. I'm aware that bar code scanning is a feature of ServiceDesk Plus but we are not using or considering implementing this software at present.
PO emails
I'm not receiving a copy of ordered PO's even though I am CC'ing myself. Any ideas?
Group Policy Object for Installing Desktop Central Agent affects the use of RSoP.msc command on local computer
Hi I have a group policy to deploy the Desktop Central Agent to domain computers and servers which has been working fine. However, my colleagues and I have now found that we cannot run the RSoP.msc command on our local computers to check which policies have been applied. My colleague therefore went through our various GPOs by disabling them all and gradually re-enabling them. He found that the Desktop Central agent installer group policy was the one that affected the RSoP.msc command. Despite
Email merge using .xls
We frequently receive access requests for new users prompting a series of emails that are identical excepting the user credentials. If I have 10 tickets and I need to send out two emails each that are identical except for the UN/PW a mail merge is the most efficient way to do this. Is there a way to do this using Service Desk or do I need to go outside of this application and use another program to do this?
Of net reporting for AssetExplorer
Is there a way for AssetExplorer to report in when it is off our office network? I have tried pointing the agent to the public side DNS as well as the public IP with no luck. What ports need to be opened to enable this process?
Cross-Frame Scripting ClickJacking Vulernability
URGENT!!! I am unable to allow the Servicedesk application onto the network due to this vulnerability. I have tried all options in the web.xml but due to the version of tomcat, i cannot use HttpHeaderSecurityFilter. Please advise!!
Listing of keyboard shortcuts
In a recent discussion someone mentioned that pressing n twice is the keyboard shortcut for adding a note while in a request. This is very useful and I'm assuming there are other keyboard shortcuts available. Is there any documentation on all the available keyboard shortcuts? Thanks!
Reports Module Error
Hey All, I have a few users getting the below error when using the Reports Module. For some it resolves itself, and for others it never does. I have the resolution steps: 1. Stop "Manage Engine ServiceDesk Plus" service in Services.msc 2. Rename the "Reports" folder under ..\ManageEngine\ServiceDesk. 3. Start "Manage Engine ServiceDesk Plus" service in Services.msc 4. Update the report settings by clicking on "Update" under Reports -> Custom Settings -> Update. 5. Run the particular Report. If the
editing multiple requests
Hi, when trying to edit multiple requests by group i am unable to change the group See screenshot Is it possible to edit and re assign to multiple groups Thanks
SFlow on PowerConnect 2048P
I have enabled sflow on a PowerConnect 2048P. I have set polling and sampling on 3 interfaces but NFA in OpManager is showing 15 interfaces. Am i going to need to license all 15 NFA interfaces for that device? Poller Receiver Poller Data Source Index Interval ----------- ------- ------- Gi1/0/1 1 30 Te1/0/1 1 30 Te1/0/2 1 30 PNR-OFFICE#show sflow 1 sampling Sampler Receiver Packet Max Header Data Source Index
dependences devices
Hi There Happy new year why for some devices I see "dependent unvailable" if I don't have set dependency in the details? This device was down for about 30 minutes (no power) no see the RED DOWN TIME in the bar ?
Report that includes device type and OS version
How do I create a report that selects a device type (say a switch) and list the OS version that is installed?
Enabling SSL on OpManager server has broken Office365 email alerts
OpManager Ver. 12200 After enabling SSL on the OpManager server i am no longer able to use Office365 as my SMTP server for alerts. I recieve the error "Primary : javax.net.ssl.SSLHandshakeException cannot be cast to javax.mail.MessagingException" when testing the email settings. SMTP server: smtp.office365.com Port: 587 TLS Enabled This was working fine prior to enabling SSL on the server. Any thoughts? Thank You
Edit Reports Role
I'm trying to set a user up with a custom role to allow access to the modules EXCEPT admin. I've attached a screenshot of the role. When I log in as the user with this role they have access to view/run reports but they can not edit them. How do I give this access without adding the SDAdmin role? Thanks, Tammy
startout.log
Hi, You can specify what kind of file and can I delete it? Why does it take so much space? Size: 47.2 GB Date of creation: 22.04.2016 ...\ManageEngine\ServiceDesk\bin\startout.log Thanks.
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