Incoming Email Handling
Hi all,
I am having issues with how SDP handled incoming emails and I can't find anything in the admin settings of where I can change this.
All tickets are coming in as Urgent and not a standard SLA of 5 working days etc. Please could someone advise me how and where I can change this please.
Many Thank
Ali
I am having issues with how SDP handled incoming emails and I can't find anything in the admin settings of where I can change this.
All tickets are coming in as Urgent and not a standard SLA of 5 working days etc. Please could someone advise me how and where I can change this please.
Many Thank
Ali