Did you know - How to configure mail server in ADSelfService Plus with TLS / SSL?
This week let me walk you through the steps to secure all communication between ADSelfService Plus and your mail server with either Transport Layer Security (TLS) or Secure Sockets Layer (SSL) protocol. Mail server requirements: TLS or SSL must be enabled on the mail server. The mail server must be configured with the required certificates from a reliable Certification Authority (CA). Steps to configure mail server in ADSelfService with TLS/SSL: Login to ADSelfService Plus console with the administrator
Task attachments
Hello, Where on the server is SDP storing task attachments? Within the fileAttachments\Request folder? Are these attachments moved to fileAttachments\ArcRequest when the associated request and therefore the task is archived? What if the task is not associated to any request? Where are the task attachments stored in that scenario? Best regards, Demetrius
Web interface Page Cannot Be Found after upgrade from 10250 to 12200
Hi all, I've just upgraded from build 10250 to 12200 and now have a broken web interface. Running on Linux and all the server side of things seem to start ok but after login via web browser I get taken to:- /netflow/jspui/NetworkSnapShot.jsp Which brings up a Page Not Found error in the web browser. Any suggestions? Cheers
[KB] Gauging Skype for Business Adoption with O365 Manager Plus
Are you in a plan to roll out Skype for Business across your organization? Then you must know the following: Who are all using Skype for Business? The usage pattern of Skype for Business, so that you can devise your training plans accordingly. Gauge the adoption of Skype for Business before and after the training to measure the effectiveness of it. O365 Manager Plus has a dedicated set of reports on Skype for Business that help you find the answers. Who are all using Skype for Business? To start
Identifying Incident or Request through variable
What is the method used to differentiate an Incident from a Request in the technician request list? There is an icon there that shows whether it is Incident / Request, but I can't figure out what it is that it is triggered by? Is it some internal flag trigger by which catalogue the ticket is raised from? The minor thing I'm trying to resolve is that when a ticket notification is sent to the technician we want to have an identifier in the notification to say whether it's a request or incident. I was
SOAP, WSDL for Service Desk
Hello, I want to know how to integrate web services whit Service Desk Plus, using SOAP and WSDL. Best Regards.
Single Sign on with version 9.2 Build 9239
Before I upgraded to version 9239 I was able to configure SSO. After the upgrade I now have issues. For instance users get a prompt to log in before they get the login prompt from manage engine. Is there anything else I should do to enable single sign on so users are not prompt to login? Thanks, J
Combine Survey and Close/Resolve tickets
There are too many emails to the end user at the moment. We'd like to combine the survey link into the closed/resolved tickets. Is this possible?
Integrationn of APM plugin to opmanager
Hi Please guide me to integrate APM plugin to opmanager and how to use it.
Cannot install OpManager
Hi, I'm trying to install the free edition of OpManager on my server, but it just ends the installation with a small input form asking for my username/phone/email then says when I submit that support will be in contact. I do not receive any other errors, but in the install folder I see a couple of text files with worrying information: pgsql.txt D:\Scrap>set wdir=D:\Scrap D:\Scrap>set PROD_HOME=D:\Program D:\Scrap>cd /D D:\Program\pgsql\scripts The system cannot find the path specified. D:\Scrap>call
Outgoing e-mail not functioning - relaying
Hey guys, I'm connecting SDP ondemand to an internal mailbox on our Exchange 2010 on premises, which works great. Mails coming in perfectly. I do not succeed however in sending answer back from SDP Ondemand to EXTERNAL users It DOES works if i send to our internal @tyu.be adresses It DOESN'T work if i send to external (@microsoft.com, @dell.be, @zohocorp.com, etc...) Any suggestions on how i can handle this? Or does ME does have it's own mail relay server? With regards, Sven
Basic Authentication
Hi, We are trying to set up a PMP environment. We have different sites that uses basic authentication - standard pop up prompt for user and pass when you enter the URL. How do we setup automatic login? No domain involved. Just basic user and pass. Regards Kenneth
Account Lockout Analyzer - does detailed documentation exist?
I am finding very little help on how the account lockout analyzer is used to determine where a lockout occurred. Is there any detailed documentation or how to videos, etc. to explain how to use this feature? Example, I can see that a lockout occurs for userxyz on caller machine computer123. But, if I go to the account analyzer to find out more detail, when I click details, all I see is a collection of informaiton. And, in the case of Exchange, I find the data irrelevant in some cases. I see info
How to fetch technician based service requests using rest call?
Hi, I am using service desk manage engine api for quite a long time now. I have a requirement to show requests based on TECHNICIAN name. I am able to retrieve All Requests using below url. https://sdpondemand.manageengine.com/api/json/request?OPERATION_NAME=GET_REQUESTS&authtoken=authToken&scope=sdpodapi&INPUT_DATA={'operation':{'Details':{'from':'0','limit':'50','filterby':'All_Requests'}}}. Now I need to filter those requests based on TECHNICIAN name. Can anyone help me. Please give me an idea.
Devices Report 100% packet loss
On the latest build of OPManager. We have several devices like switches, servers, vm etc being monitored. OPManager is reporting 100% packet loss on some devices. Those devices are up and running. Not sure why opmanager would report 100% loss
ticket logging via email does not update on the manage engine
Hi When a ticket is logged via email the manage engine does not log it, it only logs the ticket when there is a reply from our IT support email address. Please assist
License exceeded when trying to enable AD login
Hello, I am enabling AD authentication in our system however when I try to enable AD login for a user I get the error "No more support reps available for your license". I am able to create a standard login for the user without any issues, and we are currently only using 13 out of our 20 support reps we're licensed for. If the user has a standard login and I try to enable AD authentication for them I get a blank error, so I remove this first and then try to enable AD. running the below query i found
SDPlus - Contract import fails to parse xls date
I have tried to import contracts (to save time) and would have been quicker entering them manually! The xls is saved with date format yyyy-mm-dd, but I keep getting this parsing error: Date parsing error : Unparseable date: "19 Nov 2017, 00:00:00" I have tried (many times) to use the failedContractsList.xls - when I open it the date appears as 19 Nov 2017, 00:00:00. I delete the ", 00:00:00" but the error keeps happening! BTW I am using Office 2016.
Business Rules - need option to change to service request and change template
Based on business rules, when a request comes in, we need to automatically change it to a Service Request and select a specific template. This would be a tremendous help since we have templates that have associated tasks. Right now, we're manually changing each ticket. thanks.
ServiceDesk Plus On-Demand: How to execute an archived requests report?
Hi, We need to execute a report of the archived requests but there is no option for it. Do we need your help to create this by a query report? Thanks in advance. Gerardo Varillas Ingeniería Dric.
Upgrade Path From Desktop Central 10.0.3
Could someone direct me to the link where I can download the ppm to upgrade from 10.0.3 I've tried the both the SP and the hotfix found here https://www.manageengine.com/products/desktop-central/service-packs.html the hot fix says I need 10.0.5 and the SP says I can't upgraded directly to 10.0.5
Can I disable FCR (First Call Resolution) option for technicians?
Hi, at this time I don't want to implement the FCR flag on Requests. Is there a way I can disable this option for the different technicians?
Update custom software
I know Desktop Central has the ability to push MSI installs to clients, but we were wondering if it is possible to add custom software to the list of software that gets automatic updates? The end goal is to come up with a way to push MSIs automatically without intervention. If the only way to push software is to manually run configurations by uploading the new MSI then we probably move onto another solution. I just wanted to make sure I wasn’t missing any functionally that Desktop Central offered.
Firewall Analyzer v 12 Checkpoint. The Log files have node names not IP Addresses
Is there a config file or method of changing the transactions that are coming in from my Checkpoint Firewall (LEA Authenticated connection) so that the config files come in without having the node names. When I look at the transactions in Checkpoint they have the IP Address on them. When I look at the transactions in Firewall analyzer they have the node names. This makes searching and reporting more difficult because the node names are customized names I put in. I assume this is probably something
Trouble creating a custom report
I am having trouble creating a report with all the Requesters data and information including the custom fields that I have created. Right now I have the below but I still need the custom ATTRIBUTES in the query SELECT aa.USER_ID,aa.FIRST_NAME "FullName", al.NAME "LoginName",al.DOMAINNAME "Domain",aacontact.EMAILID "Email",dept.DEPTNAME "Department",sdorg.NAME "Site",aacontact.LANDLINE "Phone",sd.JOBTITLE "JobTitle",aacontact.MOBILE "Mobile" FROM AaaUser aa LEFT JOIN UserDepartment userdept ON aa.USER_ID=userdept.USERID
Variable in Notification Template
Hello, Is it possible include file ATTACHMENT in customized template (notification rules)? And how ? Thanks.
Custom widget from 11.6 to 12.2
Hi to all, I've a problem with a custom widget. In detail, this widget works fine with OpManger 11.6. I upgraded OpManager to the 12.2 version a few weeks ago, but I don't know how "convert" the widget. Can you help me? Thank you in advance for your support!
Adding Approval Request message to the ticket thread?
Is there currently any way to have the system automatically capture a copy of the approval message that was sent to the approver? For example, a requester is requesting an item be purchased. The request goes into SDP, then a technician picks it up the ticket and send it off to a manager for approval. The approval request could look similar to the fake email below. To Michael, Subject: Approval required for a request I have a request for 1 license of Sublime Text Editor, could a new license be
API & GET_REQUESTER operation trouble non-english names
Hello! I have "username" in result of GET_REQUEST operation. I need get requester information of it's "username" I have a trouble around GET_REQUESTER operation for russian names :\ request for example: http://localhost/sdpapi/requester?OPERATION_NAME=GET_ALL&TECHNICIAN_KEY=XXX-XXX-XXX-XXX&INPUT_DATA=<Operation><Details><parameter><name>username</name><value>Иванов Иван Иванович</value></parameter></Details></Operation>&format=xml It will responses for me ALL of requesters in SDP - non correct. But
How to automatically select implementer when a change is created?
When we create a new change request, we want to automatically assign the change technician to be the implementer. Can this be scripted using a custom trigger? Best regards Dave
Pull computer name to ticket
Is it possible to script adding the clients computer name to the ticket? We are currently running the demo version of service desk plus to see how it compares to other helpdesks and this would be an extremely useful addition.
Report on eMails received grouped by sent_to addess
Hi SD+ Team it would be great if you could help me creating a report for inbound eMails received in SD+. I'd like to get a report that lists all workorders (requestID only) grouped by the sent_to address that is contained in the original eMail. Thanks a lot for looking into this matter. Have a nice day Matthias
How to Schedule a configuration backup?
Gabriel Team OpManager Network Monitoring Software
How to convert the unsolicited traps into meaningful alarms in OpManager?
Gabriel Team OpManager Network Monitoring Software
How to discover Vcenter server in OpManager?
Gabriel Team OpManager Network Monitoring Software
How to upgrade OpManager from 11600 to 12200
12200 is one of the major release for OpManager. It combines all the OpManager Plug-ins into base product as modules. So this upgrade is also special with some additional prerequisites. Gabriel Team OpManager Network Monitoring Software
Backup and Upload configuration file path in NCM
Hi, Can anybody help me in knowing where is the backup configurations are stored in NCM and how to view them. I have installed Netflow Analyzer version 12.1 Windows 7 Professional 64bit Installed POSTGRE (bundled with Netflow Analyzer) Thanks in advance for the answers.... Lokesh
Applicaions manager curl monitor
Hello Appmanager team, For some time I try to create monitor for calling cURL command and read the content and apply corresponding Thresholds/Alarms, The only thing which I have manage to do until this moment is to have HTTP/URL monitor on which I can apply only content match and not a threshold, and I'm having the same problem when i create Script Monitor. I'm able to create monitor but im not able to set custom thresholds, can that be Applications manager limitation? And is there a way to create
Next Major Release
when is the next major update going to be released?
OpManager losing connection to MSSQL database - revisited
Hi, Was the option to trigger a notification to the user when the Database connection is lost ever implemented as I can't find it in our 11600 Windows/MSSQL installation and we get this issue occassionally as well. Thanks Justin
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