OpManager SNMP, string name instead of integer value?
Hi All Is it possible to have the status of an SNMP poll display a text string instead of a numerical RAW value? I'm trying to read the status of all the disks in an Dell EqualLogic array. Using the MIB browser, the result of the GET request is: eqlDiskStatus.1.472441240.1:-->on-line(1) When I add the OID to a custom template, the status lists the number 1 as the last polled value. Even though I know 1 means online, it would be nice to have OpManager show "on-line" as well so that it is clear that
NTServiceMonitor giving false positive if access denied
Hi, It seems that a "Windows Service Monitor" gives green check mark status when access is denied due to invalid credentials or insufficient permissions. I can reproduce the issue at several customers. Could you please check the issue internally? Regards, AJ
Select asset in request
Hello guys, When you create a ticket SDP automatically suggests the hardware assigned to the user. However, it is possible to select any other asset or component (as it should). But in the "Select Assets" screen, can u make a search texbox available please so we can search in the assets by asset name or serial number, product type, product name, etc... With regards, Insectiside
Errors rate for Interface
Dear support, i have added two devices to OpManager and receive for both devices the following message: Errors rate for Interface 'eth_cf52235' is 10.734%, threshold value for this monitor is 1%. - What means this message and how can i change the threshold? - Which is a default value for the threshold? Thank you in advance and best regards, Niklas
VPN & Compliance Issue
Dear Support , I have WatchGuard Firewall And i Configure Log server in it on port 1514 but VPN Dashboard no data Available & Compliance Dashboard no Data Available Firewall analyzer Supported For VPN Site to Site
Unable to Start Firewall Analyzer
Dear Concerns, I am using firewall analyzer 7.2 on windows 2008 R2 64bit but recently my server got restarted multiple times due to power supply issue and after that firewall analyzer service unable to start and shown the below error in wrapper file. Kindly check and guide the troubleshooting steps to restore it. STATUS | wrapper | 2016/12/05 11:41:28 | --> Wrapper Started as Service STATUS | wrapper | 2016/12/05 11:41:28 | Java Service Wrapper Standard Edition 64-bit 3.5.11 STATUS | wrapper |
User management tools
So is there a way to manage a user's account beyond activate/deactivate? Can I see a confirmation of "confirmation" or be able to send a new confirmation email or confirm user without email? This would be helpful. Thanks David
Lock Closed Tickets
Hello, Is there a way to make a ticket un-editable once it has been closed? Ideally requiring the technician to re-open the ticket to make updates or changes, and in a perfect world - notifying the requester of the changes. Thanks, James
Implement Policies
I created a profile to implement a policies on the device, The policies was successfully applied on the first device that I associated with the profile. But when used the profile again to implement a policies with another device it was not successfully applied. What is the problem of this? Hope you can answer my queries. Thanks
SoM Policy - List synced from AD icorrect
I'm currently running into an issue where the list of computers showing under SoM Policy is displaying computers that have been removed from AD for awhile. When I go to SoM Policy->AD Sync Settings I do have the following settings: I will note that originally this was not enabled. However, after enabling it and doing both "Sync All" and "Sync Only Modified" neither is purging the computers no longer in AD. A couple other things of note: We purchased DesktopCentral last December and the SoM policy
Can I block windows 10 apps with DC?
Hello. Is possible block the apps downloaded form windows store with Desktop Central, only for windows 10 clients. Thank you. Wilson C.
File Inventory Scan
I have configured the File Inventory scan to determine what files exist on our PCs. Are there any reports that include more details on files and their locations, a break down of each file type, etc. ?
Update 92118 to 100003
Hi ALL! I have current build 92118 and trying update it to 100003 I have error: This build 10.0.3 is currently not compatibe for your network - http://joxi.ru/8An0vjOcaq1ZmO.png But https://www.manageengine.com/products/desktop-central/service-packs.html says: Migrate from Build 92006, 92021, ......, 92023 to Build 100003 How to update to 100003 ? http://odarchuk.com
change opmanager enterprise comunication http-https
Hi, I have opmanager enterprise 11600 With this software, I can monitor some devices from our customers networks. I have an central installation (in my datacenter) and 14 probes installed around the country. The actual configuration it's that the central il published directly in http mode and the probes, also, are installed in the customers networks and published in http mode. The comunication from the probe and the central are in http mode. In order to make more security in this configuration, in
Monitor Dell Server Disks
Hello, Can someone tell me if its possible to monitor disks on a Dell Power edge server or even an HP server? I cant see any monitors that allow me to do this.... I can monitor space but what I want to monitor is if a disk goes into predictive failure or fails in a RAID. Nagios can currently do this by monitoring the server via Openmanage or SNMP on the iDrac card. Can opmanager do the same? These are the only ones I can see available to me.... Dell PowerEdge Monitors Available PageFile Memory
Technician Assignment Emails from ServiceDesk Plus iPhone app
Hello, I am using the ServiceDesk Plus iPhone app along with our inhouse ServiceDesk Plus installation. I am finding that certain activities, when performed using the mobile app, do not generate the same email notifications as the web app. For example, if I create a new request on the iPhone app, I receive an email confirmation as the requestor, however, I am not receiving the second email I would typically get as the system administrator. Most importantly, if I assign a ticket to a tech using
User creation assistance
We are currently using ServiceDesk Plus Enterprise and ADManager Plus Professional in our environment. I would like to build out an automation between the two so that once a request for a new employee is submitted, information that was entered in to the original request is sent over to ADManager Plus and using information contained in the ticket, select a creation template and build a new AD account. Unfortunately the documentation that is located in both applications is quite vague as to how to
Strange UI after upgrading to the latest version
Hi! After last upgrade which changed UI it have a bug that can't be solved with reinstalling SD. When I point SD to the empty Postgres Database UI looks fine so I guess it's something in database went wrong. Bug looks the following way and exists on all tabs: Thanks in advance!
EventLog Analyzer 11.3 released!
Hello Folks, I'm glad to announce the new version of EventLog Analyzer, 11.3, and this time we decided to further enhance our strength. The new version helps administrators to reduce the device configuration steps with its automatic device discovery option, thus enhancing the usability. New in EventLog Analyzer 11.3: Windows devices discovery for monitoring: Discovery of Windows devices from Active Directory/Workgroups to simplify the process of adding devices to be monitored. Enhanced device configuration
How to change ICON...
How can I change an icon that already in the Service Catalog?
Windows Batch Script
Hi. I create batch script for monitor server time offset, result from command as below. How to i adjust script for return output can used in Opmanager format (In red Color) Command w32tm /stripchart /computer:172.18.41.10 /samples:1 /dataonly Result Tracking 172.18.41.10 [172.18.41.10:123]. Collecting 1 samples.
The current time is 12/21/2016 3:55:59 PM.
15:55:59, +00.8685234s
Report to show how many new requests assigned to a certain group for last week
hi all I'm looking to build a report that will show me how many new requests were created and assigned to a particular group for last week Thanks
What is recommended to install Opmanager on Hyper V?
Dear Supporter, Please help me, what is recommended to install Opmanager on Hyper V? And how config SMS Server Settings if install Opmanager on Hyper V? My OpManager version : 11500 (64 Bit) Thanks.
email alarm not working
I have upgrade to Application Manager 12 build #12900 1. I am not getting the email alarm even when the threshold limit is crossed. 2. I am not getting the email alarm even when the moniter server already shutdown. What needs to be done?
how many long duration servicedesk plus record the asset's log changed?
Hi Dears I want a whole history change of some workstation from the first time that system is recorded in the system, but search when i search a detail of this workstation from the web of servicedesk plus it has just return a 15 day details and when i search it in DB i can just see the 1 month recently history of it. is servicedesk plus record all of the changes from the first or just a recently month? if the answer is yes how i can access the history of some workstation.? i need a query to access
Restore local authentication
Hi dear customer support I had a miss configuration of authentication method and the local authentication is disable now, and I can not see local authentication for administrator login in the dropdown menu on the login page. could you please help me how can I login as local administrator to chenge the configuration and edit it? is any way to login as administrator? Thanks
See who's admin through asset scan
With the current asset scan, every user account is fetched and display. It would be nice feature to see in which group the user is located and also be able to create a report from all asset for example who's in the admin group or user or power user group.
Ticket can be resolved/closed without resolution
Why in the new version of SDP the ticket can be resolved/closed by technician with empty resolution ? Please your advice.
Migrate version of Service Desk Plus
hi, i have a question, i can migrate version 9223 to 9236 Service Desk Plus without any problem, Thanks, Greetings!!!
Block User without locking AD Account
Hi @all We have a Policy which locks User after 5 failed logins in our AD. Is it possible to block User after 3 failed attempts in the software but not in the AD? When I go to the "block User" settings and put there 3 times, 30 Minutes, the Account gets also locked in the AD. Thanks in advance.
How to recover / reset the password for AD SelfService Plus portal..Password forgot
How to recover / reset the password for AD SelfService Plus portal..Password forgot --------------------- Rajesh Singh
Two-Factor Authentication - Verification No User Email
In our environment two factor authentication is a must. The issue that we are facing is that we some users that do not have company email, therefor there is no email in mail attribute. With two-factor authentication users cannot enroll due to now email associated to their account. Is there a way to allow users to enroll without and email? From there they can add email after they enroll. OR Is there an option to have the user enter an email during the enrollment process.
A notifier problem about Granular Password Policies
I found ADSelfService can not send email to the user whose password was expired by Granular Password Policies. Have anyone met this problem? Thank you!
Update an asset's location - Custom Trigger?
I'm very new to ServiceDesk Plus and am trying my best to learn how to automate certain processes. I've created an equipment request template that contains location fields for which the device requested should be deployed. Our techs review the ticket and if approved, assign an asset to the ticket. Is it possible to get the location information from ticket and append it to the Location field of the asset automatically?
Cost center field in purchase order template removed cost center number after 9233 patch
Am I the only one with this issue? After the upgrade to patch 9233, the cost center field in purchase order no longer shows the cost center number, instead it shows the cost center name associated to that number which is not good for me as I need to see the number.
Clearing alerts
Running on v12.2 ( just upgraded from 11). I have my VCenter server throwing the "VmPoweredOffEvent" and set to "Attention". The "VmPoweredOnEvent" is set to "Clear", but it does not clear the alert. Am I doing something wrong, or does something need to be changed? Thanks Adam
Notes vs. Resolutions vs. Solutions for technical details.
Hi guys, Just looking for some examples of how others are using the different areas of the request module. Basically, we use the 'Notes' section for technical details and the resolution sections for the user facing stuff. This is mainly due to the resolution being sent in a notification to the user when marked as 'Resolved'. The problem with this is a that all of the new 'Solution' based functionality is based around the 'Resolution'. Adding solutions, finding solutions etc. This has led to a real
Logon/Logoff Reports
Hi. I've been asked by management to generate a report on user logon/logoff activity. I primarily need to report the username, the workstation they logged in from or IP and then their logoff timestamp. This report needs to track data for about a month. Please advise on the best way to get the report created. Thanks
Issues with REST API
Hi, We are having issues using the following rest api with the Essential edition and was wondering if this should work or what I am entering wrong. curl -X POST 'http://localhost:8060/api/json/device/ConfigureSuppressAlarm?apiKey=xxxxxxxxxxxxxxx&name=rcdevdb&suppressInterval=3600000' We are entering this directly on the server hosting Opmanager and the xxxx is replaced with the proper API key. Thanks in advance
Replying to a Request email template shared with technicians and requestors
I have setup the email template for "replying to a request" under Notification Rules with the mindset of this being used mostly by Technicians, and it is as follows: $FirstName, Thank You, $Technician ###-###-#### Company Help Desk The issue is that I've found that when a Requestor logs into Self-Service and uses the Reply feature, it uses the exact same template. Needless to say, the template above doesn't make much sense if the requestor is replying. Is there some way to separate out requestor
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