Parent child relationship for request
We needed a report where all linked requests come together . Alternatively an automatic key word based grouping should be available
Report to show First Response Overdue Status
Hi im looking to produce a report that shows First Response Overdue Status, and also who sent the first time response email Thanks Postgres Version : 9.2 Build 923
SLA and Business Rule Request - Email and Escalate to Support Group
We need to the ability to e-mail a support group when a business rule is executed (See Image 1). Use case for this would be that we currently have 32 support groups broken into Tier 1 Support and Tier 2 Corporate Support. In the event of a Priority 1 or 2 ticket we need the ability to immediately notify the Support Group which the ticket is assigned to. Having the ability to send an e-mail to a support group when the business rule is executed would fix this. Having to assign this per technician is
GINA
Good morning, I am trying to test GINA access to ADSSP. I have tried installing it on 3 different machines, and cannot see it in the logon screen. Am I missing a step? I've copied the ADSelfServicePlusClientSoftware.msi file to the OS and installed it, with no errors. Still I'm not seeing anything. Thanks.
Default selection Solutions in Resolution tab of a request
Hi, Can you please make the default selection configurable in the Settings for the Solution in the Resolution tab of a request? We don't use the solution database (because we have an own solution wiki site) so the default must be the "Resolution" in stead of the "Solutions". See screenshot. Best regards, Mark Flothmann
Am I being punked?
Patched Desktop Central from 10.0.5 to 10.0.54 and now every time I make a change to a policy, profile, etc....I lose contact with the device? Example, prior to our update I could see all devices. Then I made a profile change to wi-fi and pushed the change and now I can't see that device. And on another device I remove the profile then reassociated it and now I can't see it? What's up?
Unable to sort/filter requests view on Template Name
I was just trying to sort or filter the Requests view by the template name field and it doesn't let me do that. I want to review anything created using the default templates to see if we need new templates created or if the existing ones are not clear. I could make a report for this, but that doesn't let me get straight into the ticket.
Renaming Support Groups
Is there an easy way to rename Support Groups Do I need to select a site and rename it there, or is it good enough to leave it at default. When I choose a site and then look at the list of groups, all the old names appear We need to change from Help Desk to Service Desk. cheers
Survey link not working
Hi, I am encountering an issue with the survey link. I have included the variable $SurveyLink in the survey settings and have inserted the hyperlink as well, but whenever the email for the survey is sent out, it only shows as "http://ict-helpdesk:8080/$SurveyLink" I am using servicedesk plus build 9223. Thanks! Geraldine Legaspi
Text out of bounds
Hello I have a particular ticket that has this issue, just this one. In the description field the content is not shown completely in the left margin. Is there any way to fix this issue? My version of ME is 9.0 build 9003 DB is postgres. thanks for your help
File monitor and notifications
Hello, I have setup a file monitoring template, and have associated it with a couple of devices. But I can't figure out how to associate it with a notification profile. File monitor is not listed in the criteria for profiles. In my testing the alarm is triggered as expected when I remove the file. But how do I configure notifications when the alarm is triggered? Thanks for your help
How to know who closed the request?
If the request has been assigned to Technician "User 1" and the request was closed Technician "User 2", the notification does not comes. How to know who closed the request?
Sites not importing properly
Hi, We have manually setup all of the sites we have in our organisation based on the AD entry physicaldeliverofficename. When importing using LDAP requesters are added fine but Sites assignment remains blank. Any idea? Regards, Tom
Ability to set Solution TOPICS as published to Requesters
I would like to have the ability to "hide" Topics from the Self-Service portal. We have lots of technical solutions we want to hide from Requesters, because they are intended to be referenced by IT staff (only). While Requesters see none of the data, the can view our tree structure of: -------- Standards - Network ---- WAN ---- LAN ---- WIFI ---- VPN - PC ---- Desktops ---- Laptops ---- Other - Servers ---- Intel ---- Unix ---- Other - Applications ---- Microsoft ---- Other - Database ---- Oracle
Question about ribbon
Hi guys Im looking to makes changes to the ribbon that sits at the top of each page of the servicedesk tool as I cant seem to find the option in the admin tab. See image
UpdateManager.bat file is not found in the application directory. How to uodate?
Please let me know what are the alternative methods or if the UpdateManager.bat is downloadable from ManageEngine Reliable source. Thank you
How to add a Resolution?
How to add and
Continue deployment even if some patches cannot be downloaded
The option "Continue deployment even if some patches cannot be downloaded" is available when i manually choose Deploy Missing Patch or only is available "automate patch deployment" The option "Continue deployment even if some patches cannot be downloaded" is available when i manually choose Deploy Missing Patch or only is available "automate patch deployment" I choose "deploy missing patch" because I have almost 250 patches without updating and it fails because you can not download a patch. I await
Business Hours email
Is there a way to respond to the requester with a message when they send in an email outside of business hours?
How can I activate custom trigger when an email reply is received?
I have custom triggers than run when a ticket is created, but when someone replies by email I'd like to run another script. I've tried "When a request is edited" and "When a request is created" but neither triggers when a reply email is received and added to the existing ticket. Is this possible?
Scheduled Off the network updates
I think this has been discussed here before but if not I wanted to suggest it. So Desktop Central (henceforth referred to as DTC) has the ability to schedule updates. What I'd like to see is the following: During the week I schedule windows updates for all my machines to take place on the weekend/specific date/time. DTC prestages all the updates to the machine at some point before the weekend/specific date/time The local agent retains the knowledge of the date and time for the scheduled update. Regardless
AD Login Issue
Good day, After enabling AD authentication for ServiceDeskPlus, I get a browser pop up for authentication. Entering AD credentials into this pop up does nothing and you have click cancel to be taken to the SDP login window. Where you can actually login. The URL in the address bar afterwards has the parameter SkipNV2Filter=true, not sure what that means. How can I disable this pop up from appearing?
Forwarding ticket to helpdesk
If a user emails me directly and I forward it to my helpdesk email. How do I NOT have myself made as the requestor?
Trigger a pop up or disclosure when Certain Template is selected
We have a template that is going to be a request to Add a new user, this will be for a very select group of users. I need to have a pop up window or notification pop up when a user clicks to use this template display an important disclaimer message. Is there anyway of doing this that is not too complicated or time consuming?
Solutions associated with call logging
Hi there, I've noticed that when I try to log certain test calls - I get an alert popping up which asks if you would like to view suggestions for this request before submitting (see below screenshot) but there are others that don't give suggestions. I was wondering what triggers this suggestion box and how can I add 'suggestions' for other categories?
Self Service Portal customisation
Hello, is there a possibility of showing an list of all tickets in a specified category on the self-service portal? thanks for your help Frank
APM Insight .NET Agent Installer
Hey Guys; I have been trying to use APM Insight .NET agent - I am on APM v13 I managed to install it and then realised I installed it to the wrong drive, so I uninstalled it and now want to re-install it. Nothing I try, can I make it work When I run the installer, I get the error as per the attached
I want to access domain id or website url without port number.is it posible?
I want to access domain id or website url without port number.is it posible?
Feature request: Slack integration
Feature request: Integration with Slack Is anyone else out there using Slack? We started using it and think it's awesome. We've integrated PagerDuty and Trello which makes it really easy to behave as a one stop shop for notifications and team communication. Here is a list of things that Slack integrates with (link ). We experimented with using PagerDuty to post notifications in our Help Desk channel when new tickets arrive but it wasn't robust enough. Below is an example of what the PagerDuty notifications
Additional Fields for Query Report of Requests open longer than ....
Hi We are running SDP MSP 8.3 8310 with a postgres database. I have borrowed this query report from another thread that I found here, but would like to add additional fields and a sort order. I have tried doing it myself but it keeps failing! SELECT wo.WORKORDERID "Request ID",ti.FIRST_NAME "Technician",std.STATUSNAME "Request Status", wo.TITLE "Subject", LONGTODATE(wo.CREATEDTIME) "Created Time", LONGTODATE(wos.LAST_TECH_UPDATE) "Last Updated Time", (case when ((date(current_date) - date(to_timestamp(wo.CREATEDTIME/1000)))
opmanager getting this webpage is not available, err_connection_refused
hello, I sure you folks know the fix for this, please point me in the direction to fix this asap. I miss my graphs etc.
Ticket type not recognized command in report. [updated]
Hello, Maybe you can assist in a query, what I need to setup. At the moment we have a script (see below) it's nice as I can see handled tickets. But I'm in a need for more advanced script. The need is ti to have it scheduled every 3h or at least once in a day. And the report should contain something like: As the current query I need to manually change dates to see handled tickets and remove duplicates after exported to excel, and it groups the tickets under technician. Can you help to make it so
Weblogic 10.3.6.0 TLSv1.2 Unable to connect
Hi , I have followed the advice given at the following , https://forums.manageengine.com/topic/only-use-tls-1-2-cipher-suite-settings , but still unable to add the monitor using the TLSv1.2 , http port is ok though. <Feb 20, 2017 11:21:12 AM SGT> <Notice> <Stdout> <BEA-000000> <*** ClientHello, TLSv1> and subsequently <Feb 20, 2017 11:21:12 AM SGT> <Notice> <Stdout> <BEA-000000> <[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)', SEND TLSv1.2 ALER T: fatal, description
prepopulate Technician
Idea would be for an option with incident templates that you could have %technician% as a field and it will take the technician name from the tech assigning the ticket. eg. you apply a incident template and it's automatically put into the technician's name based on who is logged in and modifying the ticket.
Change Management change approval - script
Hi I need a solution to change "ChangeApprover" based on risk. This mean : if Risk=High ChangeApprover = name1 If Risk=Low ChangeApprover=name2 Can anyone help me with this solution Thx for help
The error is "Could not create the java virtual machine" when I use Appmanager 10 monitor Oracle application Server
I create a new monitor to monitor oracle application server through port 7200, it success. Then I download APM Insight. My OAS Home Directory is D:\oracle\oas101202,I put APM Insight.zip into D:\oracle\oas101202 . Then I unzip APM Insight.zip file, it create two files Then I modify the opmn.xml.which is locate D:\oracle\oas101202\opmn\conf Before I modify,the part content of opmn.xml is: <category id="start-parameters"> <data id ="java-options" value="-Xrs -hotspot -Xms1024m -Xmx1024m -XX:MaxPermSize=256m
Windows Server Health : Events Matched With Rules:[Any Application error]
Hi , May I know where can I check which application error is the above message referring to? The Windows server itself is fine but I am getting Health is critical. Thanks
prohibit software that not exist in the network
hello how can I block the software that not exists in my network?I Want to prohibit some applications and also I want specific users not to install them. how can I block them? For example,in some situations I install that app in some of my computers but it is not recognized by the desktop central that have new application!! so I can not create prohibited list to block it. what should I do?
Configuration - Scheduler: Setup Weekly Reboot
Hello there, Within the configuration manager, I am looking for directions on manage engine on how to add a scheduler task that will shut down all computers on a Sunday. As you are aware, Windows allows for scheduled tasks such as reboots/shutdowns on a given day. An example of how to do this on a Windows computer: http://www.thewindowsclub.com/schedule-shutdown-restarts-windows-7-task-schedular Before you reply, please be aware I am fully aware that there is a feature within Manage Engine Desktop
Asset Notification Mail
How can i track my assets by send notifications mail when asset state change.
Next Page
