Failed upgrade (SDPLUS 9.2.0-SP-1.0.0)
Greetings, today we tried to upgrade our SDPlus installation (9.2 Build 9235) but the upgrade failed when we tried to apply ManageEngine_ServiceDesk_Plus_9_2_0_SP-1_0_0.ppm, the server starts using all the available memory then it drops back to the cli, this is CentOS 7 x64 installation with PostgreSQL 9.2 as db server, it has 4GB installed and 2GB free in operation: org.postgresql.util.PSQLException: Ran out of memory retrieving query results. 16-02-2017 02:57:24 PM [SYSERR] [Información] :
Report That Shows All Tickets Last Updated 7 Days Ago
Hi team I'm looking to build a custom report that shows all tickets open/on hold/waiting on client or waiting on vendor that have not been updated in 7 days. I'm looking to add the following fields in the following order: Request ID Requester Request Status Subject Technician Created Time Due By Time Last Update Time I tried building a tabular report myself and could not filter out the last 7 days. mssql database ver 9.0 build 9009 Thanks.
SDP Slowness
Anyone experience slowness like this? I have tired to change the Java Tuning but every time I change the wrapper.java.maxmemory above1024 my service will not start.
Automatically Closing Dependent Tasks
I have a main tasks that once it's closed, the dependent ones need to close automatically. Does anyone know how to accomplish this?
Couple Feature Questions for Version 12200 - Capacity Planning/CSV's/Dynamic Disks
Good afternoon, i have a couple questions that i would like some assistance with, 1. Is there any feature/addon or report that shows Capacity Planning within Op Manager Version 12200? 2. Is there a Hyper-V report/dashboard that shows Dynamic Disks and how much space they have allocated, currently using, and max size? 3. We have a four node cluster using CSV's and wanted to know if there was a way to monitor the CSV size and alert accordingly. I see a script for version 11200 but not for version 12200?
archive
Hello, Is it possible to change archive folder in SDP MSP. Regards, Ertan
No settings Option on Dashboard
I read that there should be a settings option under dashboards to modify or create new dashboards. I do not see that option?
Asset Mangement
Is there a way to scan/report the local administrators from the computers via Asset Management, or the free version of ADManager? We have over 250 pc's and looking for other options to gather the information.
Use-case: Copy settings of an existing Template and creating a new Template
Instead of creating a template from scratch, ADManager Plus offers you the option to copy the settings of an existing template and then make any desired changes to it. Follow the steps given below to copy a template. Note: These are the basic steps required to copy any template, taking user modification template as example. To copy another type of template, select that option (e.g., user creation template) instead of user modification template, wherever applicable. Step 1: Go to AD Mgmt --> User
Export Configuration Filename
It appears when a configuration export is executed (ad-hoc or scheduled), the filename is the IP address of the network element. In a network with 1000's of network elements, finding an exported configuration file by IP address is a non-starter. Question - is it possible to create an option to use the network element hostname as the filename versus IP address? Thanks, Scott
Announcements API
Hi, We would like to take advantage of the excellent Announcement system by publishing a short list of them on our Intranet, with full click-through functionality as it is on the Home page in SD+ At this stage we're just looking to list the last few (5-10 say), just to improve the visibility of our Announcements to staff. Cheers, Richard.
Customizing Scheduled Reports
Two questions about the Scheduled Report feature 1) Can you specify multiple recipients? 2) Is there any way of embedding the date in the file name, such as by adding a wildcard like %date, %time and so forth? Sang Park
Did you know - How to configure custom SMS provider in ADSelfService Plus?
ADSelfService Plus lets you use any one of the following methods to send an SMS: GSM modem Clickatell (built-in support) Custom SMS gateway Configuring custom SMS gateway: You can configure a custom SMS gateway to send notifications and verification codes via SMS. ADSelfService Plus also extends support to both HTTP and SMTP-based SMS gateways. HTTP-based SMS gateway: Login to ADSelfService Plus with administrator credentials. Navigate to Admin-> Product Settings -> Server Settings. Select SMS Settings
Enable Business Rules to trigger additional fields
I would love to be able to utilize Business Rules to trigger changes to custom (additional) fields that we have implemented. We have several custom fields created that could be changed to certain values based on rules (sender's email, sent-to address, etc), but a Business Rule only allows me to manipulate the built-in fields. As a workaround I have made several incident templates that have the values populated appropriately, and then I have Business Rules to apply those templates, but that gets really
Migrating from PostgreSQL to MsSQL
We have decided to migrate from our desktop central database from PostgreSQL to MsSQL . What is the right/best way to do that? Are there any manuals/tech documents? Could someone point me to the right direction?
Computer Reports - IP Address
Hi Team, It is necessary to have a report of the IP addresses of all the computers, this will help to identify the computers that have the same IP address (DNS). I hope this can be implemented in the future Thank you Ruben
Direct link to the answer form
I would like to supplement the e-mail templates for "answer to a request" so that the requester has a link which takes him directly to the reply form. Is that possible? At the moment, the link with $Request Link refers only to the corresponding ticket. The requester must then click on the "Answer" button there. I would like to avoid this step. please excuse my bad English
Different value between old and new GUI
Hello people, I have Netflow Analyzer v. 10.2.5 and I have the possibility to switch between the old and new GUI. I don't understand fine as work the new GUI. For example, on Traffic/Graph what is the different between Device Traffic, Top interfaces (in speed) and Top interfaces (out speed)? Can I change the default value from kbps to mbps as the old GUI? Why the value of Max Speed - Avg Speed - Volume is always equal between the three different record? (device traffic,in speed, out speed)? Thank
Can't import Active Directory Users
I am on Build 11.4 (11040) I want to use Active Directory Users to Login to the FrontEnd. Settings -> Admin Settings -> External Authentication -> Active Directory -> Import Users My Domain Name, my Domain Controllers and my Username / Password are definetely right, but I get this message: Error occured while enumerating Oraganizational Units. Reason: Incorrect login credentials (or) DomainController is not reachable. Where do I start troubleshooting this?
User Survey Satisfaction Levels Don't Appear
Good day, I'm trying to set up a user survey in SDP with satisfactions levels. The problem is they don't appear on the survey afterwards. Only the text area "Any other comments or suggestions" appear. I'm running build 9300. Thank you
TechTuesday : Tip 181 - Improve Performance and Stability
In order to improve the performance of ServiceDesk Plus application, you can choose to delete all the system generated notifications for closed and/or archived requests, for which the completed date is greater than 'n' months from today's date. [The value of 'n' can be 3, 6, 12, 18 and 24]. This option is present in Admin -> Self Service Portal Settings.
AD authentication failed
Hello guyz, I followed steps of adding users from our AD, the add was successful but when trying to log into SDP using AD authentication, it fails; although I have checked the “Enable AD authentication “option. Kindly assist, Brian B.
[KB] Cost Cutting with Effective License Management
License management is always assumed to be a daunting task which must be carried out with much effort. But O365 Manager Plus with its unique refined reports makes license management simple, which also paves way for cost cutting. You can save much with effective license management than you think. Identify the inactive mailboxes Inactive mailboxes add up to the cost by consuming licenses, which can be reassigned if needed, or removed. Identifying the inactive mailboxes by perusing the user activity,
Technicain cant close tickets asigned to them
Hi Can some one point me in the right direction as I have set up a number of request templates for the request catolgue that the users are using but what I am finding is that they can not close their own tickets. Or when a ticket is assigned to another tecnician that they are unable to close their assigned ticket? Any help woul be much appreicated. cheers] Christina
Failed To Communicate Agent - error
Hai, With the Manage Engine agent, I cannot get the Service Desk server to Scan the machine. I get "Failed To Communicate Agent" , even though the Manage Engine service on the PC is running. I also disable the firewall in target PC. I did not get this path "HKEY_LOCAL_MACHINE\SOFTWARE\ZOHO Corp\ManageEngine AssetExplorer\Agent" from target machine. And i cannot find the agent port from target machine. Please help.... Thanks and regards Haris
Import bulk assets to Manage engine from Microsoft Excel
Hello, Please help me, How can do import bulk assets to manage engine service desk from Microsoft Excel ?. Thanks,
My Requests Summary
Hi, I am configuring the Service Desk Portal and I was wondering if there was any way of modifying/removing these options so that they don't appear on the homepage (see below screenshot). For example, I don't want 'Pending' to refer to open requests, I would rather this was just called 'Open'. Also, I'm not sure what 'Waiting for Approval' or 'Waiting Update' actually do - I assumed 'Waiting Update' referred to when the technician changed the status to 'On Hold with user' but it doesn't. Can you
Tip of the week : Normalizing date columns in Analytics Plus
It is important to ensure that all the date columns in your spreadsheet are normalized. If the date format is not uniform, then columns with date values may get categorized as text columns. This can be done during data import or after the import operation is complete.
User can not search on "Request" only in "Solutions"..
Hello, I have been trying to search similar problem to this but can not find any. I am using the latest version of ServiceDesk Plus (9240) at the moment. When a user logged on, he can see his own request. Whe he use the search function to search for a particular subject, it always return with search for "solutions" instead of "request". I tried to find where do i define where and what a user can search for, but haven't found it yet. Anyone have similar problem? How do you solve this? Thanks :) Regards
4G problem on a cisco 2900 router.
I have configured a Cisco 2900 router to support the 4G and I configured a tunnel but the 4G WIC is turning down and on repeatedly! interface Cellular0/2/0 ip address $$$$$$$$$$$$$ no ip redirects no ip unreachables no ip proxy-arp ip flow ingress encapsulation slip dialer in-band dialer idle-timeout 0 dialer string lte dialer string gsm dialer string hspa-R7 dialer-group 1 async mode interactive ! interface Tunnel3 description VODAFONE 4G ip address $$$$$$$$$$ tunnel source $$$$$$$$
IPAM query - reserving of IPs
Good day In OpMan v12 I have IPAM setup and want to reserve IP addresses for a load balancer config. There used to be an option to change the availablity status of an IP in the previous version of IPAM - is there none in the updated version? How would I reserve an IP in IPAM and ensure no one else uses it? Regards, Mat
OPM plus Syslog
Hi, How can I view Syslog logs from the OPM plus v 12 GUI ?? Regards
Add server logs to OPmanager
Can someone point me to a white paper or video on how to capture my server logs using OPmanager? Is it possible to send every Application, Security, and System log to OP Manager? I did find these... https://www.manageengine.com/network-monitoring/Eventlog_Tutorial_Part_II.html https://www.manageengine.com/network-monitoring/eventlog-monitoring.html Is it possible to send every Application, Security, and System log to OP Manager? Thanks
APM Insight not showing Monitors
Application Manager v13 So I have installed APM Insight .NET Agent In the console, I don't see any of the monitors listed: But when I navigate to another page (Configure Monitors), I can see them listed: Why isn't it showing in the main console?
Query Report
Dear developers. I really appreciate your help with my requests. And I'm very sorry to bother you again. Please help to build report. We need a report with the following parameters. It should contain the number of notes the request ID, group, specialist, the number of reassignments, overdue or not, and the ability to adjust the data LONGSTODATE. Thanks a lot. God bless you.
remove in store asset from not scanned in last x days
It would be nice if the in store assets could not be shown in the "Workstation/Server not scanned in last x days" view. And maybe not even being tried to scan at all.
Pass-through Authentication issue
I'm trying to set up pass-through authentication on our domain. I feel like I'm on the right track, but something isn't right. I have the Computer Account created in AD, using the NewComputerAccount.vbs script. I can see it in the Computers OU. Whenever I visit the site, I get this pop up: This pop up only happens when AD and pass-through are enabled. If I turn them off, it goes directly to the "normal" login screen. Any ideas?
Query Service desk plus
I need a report that allows me to view the filters made by each of the user groups, this through a query. MSSQL, Version 9.3, Build of ServiceDesk Plus 9300
Update from Standard to Professional
I have a ManageEngine ServiceDesk Plus Standard Linux Installation, and have a new license with Professional Edition. If try to add new license it say: Please apply a proper license file. What's correct path to upgrade to Profesional Edition, do I need to reinstall? Regards,
Clean Install - Desktop Central
History: I tried to upgrade from version 9 to version10 and services wont start now. I would like to know if there is a clean - reinstall guide. I have a scheduled backup (ScheduledDBBackup). Thank you in advance!
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