PostgreSQL
Regards, I need to know the user, password and default port of the Postgre database in service desk plus. Thank you very much.
SNMP scan Failed
error message: Cannot connect to SNMP Agent. Snmp on printer is configured correctly. Snmp respond with another application, but I get the error in SDP "/HQHQ210X860SRD : Cannot connect to SNMP Agent." I attached support file.
i need to create category belong to specfic site
how can I create request category belong to specific site .. I need requesters from a specific site to send an incident to their site technician only. Can I assign Technician to Receive a Requests from Specific site only?
Using E-mail Command to Route to Service Request Template?
The e-mail command to set fields and assign a request to an incident template works fine to route a ticket using @@RequestTemplate=Report Issue@@ for example. When I try to assign the ticket to a Service Request template, however, the command does not work. Am I missing something or is it not possible to use e-mail commands to assign a ticket created through e-mail to a Service Request template?
Add tasks directly in to the project gantt view with a "Quick Add" feature
It would be nice to add a task directly in to the gantt view. This is helpful while reviewing project statuses and outstanding tasks with a project team.
Enable net flow export will it affect router performance ?
Enable net flow export will it affect router performance ?
Some Questions about NFA
Hi All, Recently we have a POC about NFA for customer who has OPM v11600 version to monitor network devices. Here is the detail info: NFA version is v12100, source data are from Cisco/Huawei. All flow version uses v9 including Netflow and Netstream according to userguide. Question 1: Respectively from NFA and OPM, the same interface in/out value is deffierent as attachement. As we known, OPM mainly get the data from SNMP protocol and NFA get the
Update of Service Pack
My version of ServiceDesk Plus is : 9.0 Build 9011 I just want to upgrade to the latest. I was given instruction to do that, but I am not an expert on that. Is there someone out there here who can help me please? I think my company won't mind paying a freelance rate.
Unable to find printers when attempting to create configuration for "Shared Network Printer"
I have gone through and checked out the community forums and have found some similar topics. (https://forums.manageengine.com/topic/problem-with-network-scan-for-printers) I went through and and followed Mohamad's instructions and tested the ping, which was successful. I then went through and tested the telnet connection through snmp port 161 and it failed. I also went through and checked that all the printers I'm attempting to find are using SNMPv1/V2. What else do i need to check out to get these
Printers in self service DC - help
Hello,
I am looking for a little help, I wonder how to put the printer in a self service in central desktop to allow the user to select the printer to which the user needs to access.
Solicitud de procedimiento para redefinir contraseña de admin de OpManager 12
Estimados Sres Soporte Manage Engine Por olvido no tengo la cuenta cambiada del usuario admin por lo que solicito de su apoyo para poder redefinir la contraseña. Muchas gracias
create additional email address with naming format is possible?
i want to use naming format when i adding to additional email address from user creation template but there is no such naming format area
Move/Delete HomeFolders and .V5/.V6 Profiles
Does ADManager Plus currently support moving .V5 and .V6 MS profiles when using the Move/Delete HomeFolders feature? If not, do we know when those profiles will be supported? I need to move many of our users to another profile server but if the .V5 and .V6 profiles won't be moved, it won't be helpful for me. Thanks...
Scope of Management - AD Sync Settings
Within the SoM Policy I have configured the AD Sync settings to synchronize specific OUs within our domain. I recently modified this and remove a particular OU that contains disabled computer accounts. However, when doing its daily sync, these disabled computers still appear in Desktop Central's list of computers. I tried performing the Sync All option but the disabled computers are still present. Why isn't Desktop Central's updating/synchronizing correctly with AD? I can't believe I'd have to
View and edit project task dependencies within the task and gantt views
It is very difficult to work with a team to review a project schedule due to the fact that project ask dependencies may only be defined and viewed within the dependency screen. It would be nice to have a dependency column in the project task list view that is editable on the fly, using the task ID. It would also be nice to modify dependencies while viewing the gantt view of a project rather than having to constantly go back and forth between the dependency and gantt views and refresh every time you
SiteID table
Hi, In which table can we find a description for the SiteID field for a custom query? Thanks!
Expand/Collapse 'Child contracts'
Dear support team We are using Parent/Child contracts. We have yet >70 contracts inventoried, but a lot of those are child contracts. In the current list view, parent and child contracts are mixed and not distinguished (you cannot tell which is a parent and which is a child) and it is there is no option to apply a filter to only view parent/child contracts. In my configuration, it would be great to have the option to expand/collapse a Parent contract to show/hide its child contracts. So child contracts
Tracking history location for iPhone devices
MDM does not provide a tracking history for iPhone devices. I created this project (link) for fix this. It is possible to desenv this in mobile device manager? All The Best.
Email slow after switching to Office 365
We have recently migrated our email platform from an on premise exchange server to Office 365. I have noticed sending outbound emails from a request is much slower since our migration. Sometimes it takes 60-120 seconds for the email to be sent. Is there anything that can be done to correct this?
Projects Not Displaying in Predefined Views
Last night our network admin upgraded from 9229 to 9300 to 9302 last night. Now, my predefined views in Projects are completely hosed up. When I click the drop down and select the Predefined Views gear, it will take me to my list, but I cannot click New or Edit and get anywhere. The New button isn't even a button anymore and if you right click on the edit button next to an existing project and left click open in new tab, it just opens a blank page. I can get to Gantt View, but this does not suit
Can't log in anymore and don't have the administrator account info
Hi, We've been using ServiceDesk Plus a long time, but all of the sudden we can't log in with our accounts. And on top of that, we don't have the "local" administrator account. So we can't log in at all. What can we do? Can we somehow get the account somewhere or can we attach the database to a new installation of ServiceDesk? Best regards, Fredric
New Interface Type - NFA
Hello, Pretty new to NFA, but I'd like to add a couple new Interface types. How is this done? I'm running a Linux install of NFA. Thanks in advance!!
Boot Camp Mar '17 - Administración de activos
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need email history to show in replies
Need to know how to configure email replies to show history. thanks,
Self Service Portal Customization not working
Hi, So i can get to this screen in the admin section but when i click the widget button, preview button etc (all buttons in fact) nothing responds so i have no way of customising this screen. Any ideas please? Thanks
How can I downgrade from 9207?
There are a lot of issues after upgrade 9207. How can I downgrade to 91xx ?
Change Calendar - corrupted display when using small navigation calendar arrows
(reported with respect to ServiceDesk Plus 9003 Enterprise) One of our Technicians exploited some odd behaviour in the Change Calendar that is consistently reproducible using the following steps: Navigate to the Changes tab, Calendar View (filter used is irrelevant, e.g. 'All Changes', 'Open Changes') Using the small navigation calendar in the expanded left-sidebar, select the back arrow 12 times (move from May 2014 to May 2013) In the Change Calendar now, Changes that are scheduled for the first
Domain Password Change
We recently changed out Active Directory admin account password. I am now receiving a warning in Desktop Central that Password Changed The password of the following domains have changed. Update the new password. Can someone point me to the area where I update this password in Desktop Central? Thank you Darren
errors after upgrade
have some iisues after upgrade to 9302 1. cant close any request from mobile application 2. can make new task from request
ServiceDesk Plus and Windows Firewall
Hi I have a 2008 r2 Server running ServiceDesk Plus that historically did not have the Windows Firewall switched on. I'm trying to reinstate the firewall, so I've added in 8080 to allow web traffic through which works fine. Are there any additional ports that need to be configured in the firewall to allow scans, connection to AD, Email etc? Thanks
Report on unsuccessful Changes
Is there a way to pull a report on changes that were unsuccessful/failed and were reverted back to a previous stage? I understand that workflows are customizable across customers but this is a useful stat to show changes which were successful on their first attempt. SD 9217 Enterprise MS SQL ------------------------- Canada
Version 12 Distributed NFA Availability
When will the distributed version 12 of NFA be released? We have been waiting on it for several months. Thanks, Doug
Increment Field (or enabling + sign)
Hello, kindly assist if it is possible to enable the + sign to a particular field, so users can add additional request if they click on + sign example: File Rule1 File Rule2 .. Or if there is another way to do the same thing. Many thanks, Van
Boot Camp Feb '17 - Change Management
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when adding custom fields to enable mutli-pick list
Hi Guys, When adding a custom field i would like to know if one of the types of fields can be mulit-pick list like user can choose multiple items instead of one. Because now we have a list but users can only choose one and not multiple fields. Thank you!
Get Room Usage details from Office365?
Hello, I'm looking for a tool that will show us details on all of our room usage historically, how often booked, booked by whom, etc. I've loaded both O365 Manager Plus and Exchange reporter plus and neither seem to have this functionality. Is there any way to make a custom report with these tools? Thanks for you help. -Hal
Notification of the closing of the application
Уведомление о закрытии заявки Подскажите как можно настроить условия закрытия заявки. Например инженер не может закрыть заявку пока не укажет стоимость ее решения, при этом когда заводилась эта заявка стоимость не нужно указывать. Т.е. инженер решил заявку, и чтобы не забыть указать стоимость, он не сможет закрыть ее пока не заполнит соответствующее поле! Спасибо! Tell me how you can set the conditions for closing the application. For example, an engineer can not close an application until he indicates
NetFlow plugin upgrade
I am upgrading my OpManager and NetFlow Analyzer and I have an issue. My OpManager was 9200 and NetFlow was 9000. I updated the OpManager to 9410 and at the end of the process it said to upgrade NetFlow BEFORE starting OpManager. However, when I tried to update the NetFlow using the 9000 to 9700 ppm file it says that is not compatible with what I have. I've downloaded all the files for each to get me current but I am stuck on my second step. Any help would be appreciated, sooner the better. Thanks
Assets Count
Hi All, how can Service Desk Plus count the asset ? Best Regards, Hani M. Nasif Systems Engineer Mobile : +966 550184521 Email : hnasif@trust-arabia.com www.trust-arabia.com
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