Notification of the closing of the application
Уведомление о закрытии заявки Подскажите как можно настроить условия закрытия заявки. Например инженер не может закрыть заявку пока не укажет стоимость ее решения, при этом когда заводилась эта заявка стоимость не нужно указывать. Т.е. инженер решил заявку, и чтобы не забыть указать стоимость, он не сможет закрыть ее пока не заполнит соответствующее поле! Спасибо! Tell me how you can set the conditions for closing the application. For example, an engineer can not close an application until he indicates
NetFlow plugin upgrade
I am upgrading my OpManager and NetFlow Analyzer and I have an issue. My OpManager was 9200 and NetFlow was 9000. I updated the OpManager to 9410 and at the end of the process it said to upgrade NetFlow BEFORE starting OpManager. However, when I tried to update the NetFlow using the 9000 to 9700 ppm file it says that is not compatible with what I have. I've downloaded all the files for each to get me current but I am stuck on my second step. Any help would be appreciated, sooner the better. Thanks
Assets Count
Hi All, how can Service Desk Plus count the asset ? Best Regards, Hani M. Nasif Systems Engineer Mobile : +966 550184521 Email : hnasif@trust-arabia.com www.trust-arabia.com
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Need help: if the Cisco devices is not supported
Hello, i'm plan to setup the network analyzer at my environment but being noticed that the model of cisco devices is not supported, may I know is that any way I can do ? appreciate your advice as I really need the apps to monitor our network right now. Thank You.
Helpdesk Audit Report
We have a scheduled Helpdesk Audit Report to run weekly. I recall reading these reports and when a user reset a password it would show the password it was reset to. Recently it is not showing the password but a string of letters and numbers. Has this changed in an update? We did recently upgrade from 6.4 to 6.5.4 build 6540 in January. Thanks.
New Request - Email Notification to external email
I am fairly new to using ServiceDesk Plus, my org has recently tasked me with figuring out this issue. It involves external email addresses whether it is a custom domain and/or public (gmail, hotmail, etc...). When a new request is sent via email the conversation log will show that the requester has been sent an email upon creation of a new request and they do receive an email showing their request was created;however, when a new request is put in manually (i.e. when customer calls in) they do not
Oputils SPM
Attempting to move to Windows Server 2012 with Oputils 8 and it hangs up on SPM import and will only import a limited about of devices, it hangs nmap,exe and conhost.exe (command prompts)on the server that cannot be killed and the server has to be rebooted. Anyone else having issues with this? Attempted to move to version 12 but they have not incorporated imports in SPM and IPAM and missing Tree Hierarchy in IPAM.... I attempted to load 70000 and ran into similar issues...
Can't start servicedesk plus server
Hello, I try to install servicedesk plus 64 bits on my debian 8x64 server. I got this message when I run run.sh : Trying to start PostgresSQL server failed Unclean shutdown of previous run. Failed to start the server. Please refer logs for more details I looked into : /ServiceDesk/server/default/log I got this error : [09:17:33:933]|[09-09-2016]|[SYSOUT]|[INFO]|[8]|: [JBOSS] BasicServicesDeployer: Starting failed adventnet.deployment:type=ServicesDeployerIncomplete Deployment listing: MBeans waiting
URL Monitoring TLS 1.2 support
Hi, thanks for reading! Does version 12.2 of OpManager supports URL monitoring of HTTPS with TLS1.2? if not, is it going to be supported in future releases? Regards!
Self-service portal - how to show all templates to requesters from different account
Hello, I have set up MSP for my organisation where different departments have their own accounts. While trying to set up a self-service portal I can't create it in a way that requesters are able to see templates not associated with their account, nor can I personalize such templates with fields typical for a department. What I am aiming for is: - requester can see all templates associated with service categories from all accounts (or selected ones) - incident templates have their fields filled automatically
Vulnerbility Scan finds issue
Hello, Our DC Server is being detected as having a ClickJacking vulnerbility. Does Manage Engine have a fix for this vulnerbility? Description: The remote web server does not set an X-Frame-Options response header in all content responses. X-Frame-Options has been proposed by Microsoft as a way to mitigate clickjacking attacks and is currently supported by all major browser vendors. Resolution: Return the X-Frame-Options HTTP header with the page's response. This prevents the page's content from
technician Role
Is it Possible to Create a technician Role & give him/her access to edit Requesters. Thank You
How to delete an attachment in archive requests?
This topic is spamOur security system found a virus in one of our archive request attachment -- how can we delete it? ** I don't know why they flagged this as spam ** RCPSC
How do I recover the side menu bar in OpManager 11?
Somehow the side menu bar vanished and I'm unable to select different views such as Servers, Inventory, Alerts, etc. I'm accessing OpManager in Chrome. I've cleared my cache and cookies and restarted all instances of Chrome.
Patch Management Test and Approve
HI , I can not seem to find the test and approve settings in PatchManagement tab- Approval Settings. I justsee Manual and Automatic approval. Am I missing something or misconfigured something. Any advice or clarification will be helpful. Thanks!!
[KB] Secure your Office 365 setup
Security is a major concern when it comes to a cloud-based working environment. It is of paramount importance to be proactive with Office 365 to avoid dire consequences. Native Office 365 reports might not give all the details required to make quick decisions. O365 Manager Plus provides you Office 365 security reports, which include mailbox security reports, user security reports, admin activities reports, and user activities reports. These reports try to fulfil your needs where native Office 365
Request for detailed Report
Dears, Can you please provide me with query in order to create report in SDP with these fields: 1. List of all Projects, Changes and Tasks (grouped in categories), 2. Status of Project, Change and Tasks (Open, Closed, etc.) 3. Name of technician involved, (User) 4. Total time spent separately for project, change and requests on SDP for each technician. Thanks in advance, Driton S. Bejtullahu
Device Templates
I have some virtual windows 2012 servers. They are asigned to both the VMwareVirtualMachine and Windows 2012 R2 templates. I want to remove the devices from the VMwareVirtualMachine and just use the Windows 2012 R2 Template. If I go into the associate section of VMwareVirtualMachine and remove the device what ever I do afterwards associate or apply & overwrite the devices are never removed. Any advise? Andy
redirect to main site on server
So I want the users to be able to type "helpdesk" into the browser and then have that redirect then to the https:\\helpdesk.company.com. I already have the DNS entry to get to the IP/Server, but what else do I need to do? Thanks
Change default template by e-mail
Is it possible to have a other then the default template if someone send e-mail to the Servicedesk. We have created a new template for the organisation. We use SDP 9302 .
Report for Additional Fields of templates
Hello Can someone tell me if I can get an additional template field in my report ? I have added a field 'Sent to Vendor' which is set by the technician responsible for Vendors. I want a report in which I have the Workstation number and the Send to Vendor field. For Example Workstation Sent to Vendor PC-1921 Premier Systems
Free Webinar on March 14th - How analyzing data patterns can improve IT service delivery
Given that data is an important organizational asset, it is key that users get to access them easily, in order to make important decisions. Analytical tools help in combining data from different sources and analyze them to reveal useful insights. Join our free webinar and know how you can use IT analytics to decipher data patterns, and improve IT service delivery. View more details here Schedule: March 14th Time : 10 am -11 am GMT| 2pm-3pm AEDT | 11am-12pm PDT
Free Webinar on March 14th - How analyzing data patterns can improve IT service delivery
Given that data is an important organizational asset, it is key that users get to access them easily, in order to make important decisions. Analytical tools help in combining data from different sources and analyze them to reveal useful insights. Join our free webinar and know how you can use IT analytics to decipher data patterns, and improve IT service delivery. View more details here Schedule: March 14th Time : 10 am -11 am GMT| 2pm-3pm AEDT | 11am-12pm PDT
How to generate rule file for Sonicwall firewalls
i am trying to get unused rules from firewall analyzer on Sonic-Wall , it requires two inputs 1) Rule File 2) Configuration File I have supplied the configuration files, but unable to understand how to generate or create rule file. Urgent help will be appreciated.
Asset Additional Fields - API not updating after the 12th custom field
Hi, I am trying to update some records using the api - I have done it successfully in the past but if I create a custom field from the 13th on, the api says it updated successfully but the record does not show the updated value. If i run the same api call on the 12th additional field or lower, things work as expected. Am I missing something?
Fortigate FW - WAN interface - Netflow
Hi I'm done the netflow configuration for our fortigate firewall interface (external physical interface), i refer from the web below https://blogs.manageengine.com/network/netflowanalyzer/2014/11/12/netflow-on-fortios.html http://kb.fortinet.com/kb/documentLink.do?externalID=FD36460 but im unsure what next to be setup on Netflow, can someone help me Thanks!
Ask The Experts - March 7 - Completed !
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Draft Download Fails because ME servers are missing files
Here is the error log from server "downloadmanager0.txt" that shows failed request for 2 exe files that trigger "Draft Download Fail" error in deployment configuration. [16:50:26:731]|[03-06-2017]|[DownloadManager]|[INFO]|[132]|[SERVER-...]: Going to establish connecton for http://patchdb.manageengine.com/crs/patches/AppleApplicationInstaller.exe| [16:50:27:418]|[03-06-2017]|[DownloadManager]|[INFO]|[132]|[SERVER-...]: The http status code returned from web server : 500| [16:53:44:341]|[03-06-2017]|[DownloadManager]|[INFO]|[133]|[SERVER-...]:
forced reboot being skipped on deployments
I've created a configuration for deployment using a policy that has a reboot policy to force reboot (both including and excluding servers) and even though I get successful deployments the computers aren't being forced to reboot. I've checked the dcconfigaccess.log and I see that the ENDTIME REBOOT_POLICY for the configuration shows DC_FORCE_REBOOT(skppd). I'm assuming this means the reboot was skipped. How can it be skipped if the reboot is forced ? Am I missing something here ?
Record session time-outs in the Action Log Viewer
Currently when a User logs out of Desktop Central using the Sign Out button, this is recorded in the Action Log Viewer as "User Disconnected". It would be useful for a log entry to be added here when a User session times out due to inactivity. Perhaps a different message so it's obvious this was a time-out and not a decisive log-out.
Why cant I use batch scripts?
Hello, I'm having trouble with custom scripts. I'm trying to use a custom script in the Post-Deployment activities. And I keep getting the same error message: "Invalid command line argument. Consult the Windows Installer SDK for detailed command line help." At first I started with the correct script I wanted to deploy and got that error message. And then I tried it with the most basic script I could make, which is just a batch Hello World: @echo "Hello World" And I still keep getting the same error.
Opmanager audit usage
We are using Opmanager with SQL Server backend on Windows 2003 Server. Is there a way to find out which user cleared an alarm as we have mulitple admins clearing alarms and need to find out who is doing what as some important alerts are being cleared. Many thanks, John
Search Function Doesn't Work Properly
Tried Searching Location and IP and it didn't resolve anything.
API102 Error Occured in Provisioning App
I haven't used the provisioning app for a while but now when I try to import new users I get the "API102 Error Occurred" message. Is there a more detailed log generated for the provisioning app, and/or is there a known cause for the above error? I have two open tickets regarding this issue on ID 3712858 and ID 3701005, neither have been responded to apart from the auto generated reply. Regards, Thomas.
Ask the Experts - 2017
I'm really liking the open forum with the experts and the quick responses. However, organization of the questions is in a top-down format so it's kind of hard to pick up on topics all in 1 thread. Might I suggest next time (and please do have a next time), maybe make a special forum section that we can all use so individual topics can get individual responses and it's a little easier to follow. Maybe make the forum read only except for special times when all the experts are available. Just a thought.
How can I update the department heads automatically?
I have a Department table in a custom application database that is synchronized daily with our HR system. I would like to also synchronize the department head information in Service Desk Plus from this table. Is there some way I can schedule a job top do this daily? We already synchronize daily from our AD for the users. Best Regards Dave
Notify Department Heads when Critical Priority
Hello, Is there a script or method I can do to notify specific department personnel or emails when an Incident Ticket is created that is tagged Critical? Thanks, Dara
How do you hide the login box with SSO?
Our production system is at version 9230 and single signon works great. After I upgraded the development system to version 9.3 build 9301 and 9302. Single signon works, but the logon dialog box is displayed for several seconds while getting connected. I have started to re-enter my credentials a few times then realized that I only need to wait a bit. With SSO enabled, I do not want to see the logon box unless there is a login failure with the logged in user. Dave
ServiceDesk Plus upgrade
Hello, I'm running build 9220 and would like to upgrade to the latest version (9302). Do I have to upgrade first to 9300 and then to 9302, or I can upgrade directly to 9302? Thank you.
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