Notify Department Heads when Critical Priority
Hello, Is there a script or method I can do to notify specific department personnel or emails when an Incident Ticket is created that is tagged Critical? Thanks, Dara
How do you hide the login box with SSO?
Our production system is at version 9230 and single signon works great. After I upgraded the development system to version 9.3 build 9301 and 9302. Single signon works, but the logon dialog box is displayed for several seconds while getting connected. I have started to re-enter my credentials a few times then realized that I only need to wait a bit. With SSO enabled, I do not want to see the logon box unless there is a login failure with the logged in user. Dave
ServiceDesk Plus upgrade
Hello, I'm running build 9220 and would like to upgrade to the latest version (9302). Do I have to upgrade first to 9300 and then to 9302, or I can upgrade directly to 9302? Thank you.
***open task by a technician***
Hello, I need a report with all open tasks (not requirements) by a technician. how does it work? many thanks
Asset Scan History Cleanup
Clean up Asset Scan History every 30 days as a best practice.
Install location options and considerations
Your directions do not indicate where to install the File Audit server software? Do I install it directly on the File Server itself, or do I install it on a generic member server, and then install a File Audit agent on the file server? If I have the option to do either, then are there any performance or security considerations I should be aware of for either scenario?
% Requests within SLA widget shows incorrect information
When I create a widget showing % Requests within SLA for current month vs previous month, the widget displays correct information upon creation. But when I change dashboard to "View Mode" the current month SLA value calculates incorrectly. I am using Data Column: % of Requests within SLA (Actual) grouped by Created Time (Month & Year). I am comparing Latest with Previous values. Please assist - what am I doing wrong?
Tip of the week : Use the lookup column to merge data across tables
While creating reports, sometimes you may need to merge data from separate tables, in order to get the complete picture. In Analytics Plus, you can use the 'lookup column' and combine data across two related tables in your database. It's that simple, and definitely easier than writing multiple SQL queries to join tables. While using the lookup function, just make sure that the parent lookup column has unique, non-repetitive values.
What SD+ OD is missing
Hi Guys, I am in the evaluation stages of SD+ OD and we are looking very seriously at making a purchase however it seems to be missing a few key elements that would be very handy to have. The ability to change or modify the 'Helpdesk Dashboard' to show information that I want to see, example, I would rather see Requests 'resolved' not 'closed/completed' in the last week Advanced Search of requests and export the raw data - I want to run a search on all calls closed this weeks and see the raw data
Top User Logon Failures
Hi there, I am doing some testing using the ADAudit Plus tool and just working out how to use it generally and I noticed that on the home screen dashboard it is reporting 'Top User Logon Failures' and some of the users have logon failures rising into the thousands in the space of two days!! Surely this can't be correct? Is there anywhere in this tool that allows me to drill down to see why one user has 5.92k login failures in two days (see below picture)?
Requester issue
Hi guyz, As you can see on this screenshot i took. Is there a way of adding a link of the request resolved in order to facilitate the end-user to reply via SDP if maybe the user is not satisfied with resolution instead of replying the email? Find attached the screenshot for more clarifications.
add new monitor for Jboss
Hi all, When i trying to add new monitor for jboss server version 6.4.0. But following error occurred. How to resolve that problem? Error Message: Failed to retrieve RMIServer stub: javax.naming.CommunicationException [Root exception is java.rmi.ConnectIOException: error during JRMP connection establishment; nested exception is: java.io.EOFException] Thanks
Is it possible to add custom Change Stage(s)?
hi, In our SDP, the Change Stages are fixed (6 stages). Is it possible to add custom Change Stage? (Our potential asked for this request feature). Thanks.
How to Increase number of servers in "Health Report" ?
Hello, I'm using Opmanager to monitor all devices/servers. And I have to export health report weekly. But the health report shows only 10 devices/servers as pic. How can I increase more than 10? Thank you.
Create network topology map
I am trying to create a diagram of all the switches and routers in my network.Is it possible to create a Network Topology map using OpManager? If so, how can this be accomplished?
OPmanager Downtime Scheduler
I've upgraded to 12200 from version 11. I'm struggling to find the same features in v11 for example where is the downtime scheduler etc. There doesn't seem to be an admin tab like the v11.
Forwarding Server for All WAN Agents or Just Mobile Devices?
I like the idea of the forwarding server a lot, but does it support all WAN agents or just "mobile," e.g. iPhones/iPads or Android phones/tablets? Asked another way, can it support Windows clients as well? https://www.manageengine.com/products/desktop-central/secure-communication-of-mobile-users-using-forwarding-server.html I would much prefer this over exposing Desktop Central directly to the internet. Thanks!
Spot editing not compatible with Field & Form Rules
Hello, In our environment, spot editing a request (i.e. editing the value of a single field by clicking on the field in the request details) does no longer work whenever there are Field & Form Rules configured in the associated request template. Why is that? Best regards, Demetrius
Include Notes in Reports
Is there a way for me to include request notes in my custom reports? My technicians frequently use request notes as a way to communicate the reason for a request status. For example, when a request is on hold, the technician adds a note indicating why the request is on hold. I run a daily report for "on-hold" requests, so it would be very valuable for me to see the notes on a request as part of this report to determine why the request is on hold. Thanks, Aaron
How to know APPM version installed?
Hi, There is a way to know wich version of APM is installed without UI? i mean like in SDP there is a file named "Build Info". Regards.
Direct URL for some NFA views
Hello, I've upgraded NFA 9900 to newest 12200. In previous version I've been able to create direct URL's to some NFA views. Then I added the URL's to "favourites", to get fast access to mostly used functions. For example: http://hostname:PORT/netflow/jspui/application.jsp?iI={INTERFACE_ID}&app=ApplicationOUT&groupID=-1&showIN=true&view=global was url of TOP applicaton OUT for specific Interface_ID (of course I've filled Interface_ID, hostname and port with proper values). New client is using mostly
ADManager user creation - space on the end of last name causes mailbox creation to fail
Hello, I've come across an issue whilst creating a mailbox enabled user. If the creator enters the Last Name with a space on the end (perhaps because of a copy and paste), a full Exchange mailbox is not able to be created and a legacy mailbox is created instead. This is because the Exchange mailbox creation script is searching for the Full Name with the space on the end. However on account creation, AD seems to remove the space and so the Full Name field doesn't have a space on the end. So the script
Enabling Desktop Central server to communicate to agents over the Internet
We are trying to be able to allow our desktop central server to be able to be in contacts with the agents and check in over the internet and outside the LAN. Currently it is not working and speaking with someone at ManageEngine we were informed to enable a NAT to a public IP to the desktop central server. Our network engineer has gone ahead and done that with the ports indicated on the ManageEngine knowledgebase on our firewall level. However, after the engineer set it up, it doesn’t appear to be
Survey, HTTP error 500
Hi, when sending out a survey to a client/requester, the survey link will not work unless an /sd section is removed from the string. This error occurs in MSP v9.2 build 9202. Any suggestions? Regards, W.
Problems enabling RSA 2 factor authentication
I have configured my PMP instance to use RSA authentication and copied the sdconf.rec file to the bin folder. I have enabled 2 factor auth for my account. When I attempt to logon the rsa_api.log is populated with: [2017-03-06 16:53:03,062] WARN /login/AjaxResponse.jsp-1488819181034_###_http-nio-443-exec-13 - User xyz123's access is denied. I have updated the rsa_api to enable debugging. The rsa_api_debig.log is populated with: [2017-03-06 16:52:33,656] /login/AjaxResponse.jsp-1488819153640_###_http-nio-443-exec-25
Features on New Request Page
Hi, There are a few features we would find useful when creating a New Request: Ability to have a ticket template marked as FCR by default, so that the tech doesn't have to manually select this. Examples of this would be a password reset or email release, where 99% of the time it is going to be FCR, and forcing the tech to select this adds unnecessary time (albeit only a few seconds per ticket). Ability to add time worked (e.g. as a Work Log entry) when creating the ticket. Currently cannot see a
New Fatures in 9300
thank you team for your effort, the new features in 9300 look amazing, i just like to have these two comments: 1- the feature for use to upload his picture, it will be great if it loads automatically from ActiveDirectory while doing the AD Import, specially we setup already the Single Sign On. 2- for the new Dashboard features, can we have some more control over it? for example, the SLA Violation, can i edit it or control it to select for which category and which period, and so on many thanks Mahmoud
Setting Last Logged In user as Asset Owner
Is there a way to set the last logged in user of a Workstation to be the Asset owner? After a first time scan manually assigning an owner to each asset is a significant undertaking
Application Layer Started......................................
Hi Team, I recently uninstalled ManageEngine (“ME”) from my server, downloaded the latest copy and installed it. Now when I try and start ME it perpetually shows “Application Layer Started......................................”. I know I should have just upgraded it, but now I need to deal with the situation I’m in... I’ve tried shutting ME down and starting it again, I’ve ended the java and pgsql processes, restarting the server, applying the latest upgrade (which also doesn’t work as it says I
User Account Management Automation
Good Morning, I am currently in trial with SD+ On Demand (Cloud Hosted) evaluating its fit for use within my organisation. One objective we are trying to reach is the automation of account creations, deletions and extensions. Microsoft's System Center Service Manager allows for the above to be done via a series of runbooks and powershell scripts, is there anyway that the ManageEngine products can also achieve the same? Essentially, what we envision is as follows; * HR submit information on a new
Search results SDPOndemand are incomplete and inconsistent
Guys, I've noticed this morning that searches don't return the results. In my case if i search the word "subsidie" of which i have various tickets with that word in it's subject line, i only get one single result... ticket #828 is the only result, while at least also ticket #50 should appear. Several others tests i did this morning point me in the same direction: search results are not complete. I even tested it with the various view filters which i set active (All Requests, and then search). Considering
Discover button broken for IP Mapping ESX server in Vcenter?
Ok, So when I am in the vCenter properties, I see that many of my ESX servers (all the same version) are monitoring, while others are not. When I click the green arrow to start monitoring, I get the IP Mapping screen. This has all of the available credentials except vmware ones, however I have a CLI set up for the hosts, so I select that. What is odd though is that the discover button does not work. Everything else on the page does something, but that button is unresponsive to anything. What am I
technician notifications since 9301
Hi Guys, Since upgrading to 9301 sometimes when a users responds to a case the assigned technician doesn't get an email alert. Any idea? Thanks
What's different between Worklog and Task in SDP
Hi, What's different between Worklog and Task in SDP? When we should use Task? When we should use Worklog? Thanks
Notification counter doesn't show when I have new request or task
Hi, Notification counter doesn't show when I have new request or task. Like this: Thanks
Unable to email externally from SDP
Hi, To cut a long story short due to a company takeover, all our internal users are getting new email accounts setup by the parent company, however they are keeping their original AD credentials. The new emails are not "Internal" email address as they are hosted on our parent companies Office 365 tennant in a seperate domain. They are all soon going to be using this new email address as their default Send As address so all tickets raised will be from the new address. I am currently trying to get
Configure Auto-Ticket Create on Service Desk Plus
Dear everyone, Did anyone have experience on auto-ticket creating on Service Desk Plus? Could you kindly share me please? I am testing on this product in the present. I am stuck on this setting. Thanks in advance! Best regards, Kimsin
Problemas para configurar el correo de la empresa con el Servicedesk plus
Buenos días , desde Venezuela, estoy utilizando la version gratuita de ServiceDesk PLus, pero tengo un inconveniente encuato la configuracion de la cuenta de correo de la empresa con la el servicedesk, no logro hacer que cuando un usuario cree una incidencia le llegue la notificacion al correo y me llegue la notificacion a mi en el servicedesk. no se si es problema de configuracion o hay que habilitar algun puerto quisiera saber como hago para configurar el oficce 365 al service desk ya que cuando
Servlet API Question.
Is there any indication of when the deprecated Servlet API is going to be pulled from the Service Desk Plus application? and as a follow up to this, what revision is it? Jeff Day
Page Layout does not persist between sessions
The "Page Layout / NOC Screen Alignment" feature doesn't seem to persist between User sessions. I have to reset the alignment to "Wide" each time I close and open the browser window.
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