So to give some background:

- ServiceDesk Plus Build 9301 running on Server 2008 r2 x64

- SQL 2008 R2 on the above server is hosting the ServiceDesk DB.

- Attempted to migrate to Server 2012 R2 x64, but keep the DB running on the old SQL 2008 R2 server.

So stopped the ManageEngine service on both servers, ran the backup procedure on the 2008 machine, then ran the restore process on the 2012 machine. Once the restore completed ran the change DB server procedure and successfully connected back to the 2008 SQL DB.

Issues occurred when I tried to start the ManageEngine service on the new 2012 machine. I get the errors Unclean Shutdown of Previous, then Failed To Start The Server.

Can't find anything in the Windows Event Logs, and searching for log files in the ServiceDesk Directory doesn't find anything that I recognise as useful

Tried to do the restore again after all this just in case that was the problem, but received a 0 Tables Found error the second time round. First restore was listed as successful.

Where should I start with troubleshooting this issue?

I started the ManageEngine service on the old 2008 server, so we are back to running off that for the moment.