CRUD process
Hello Team, Could you help us with AD Manager Plus issue? We are using AD Manager for our CRUD process,the issue is when we are creating (Automatic) new user (Active Directory) getting information from a CSV file. The CSV file content Employ Information: Name, LastName, SndName, EmployID, EmployNumber ADManager should read line to line this CSV file, check in Active Directory if this Employ not exist (filter EmployID OR EmployNumber), and create new user... The issue is that ADManager does not check
OpManager service won't start; error: System going to Shutdown --- received process interrupt
Hey there Our probe just keeled over and died last week and we haven't been able to get it back up, even by restoring it from backups. I've bounced the box a couple times, checked the db parameters (all correct), opman account has sys admin permissions to the db, so everything seems to be on the up and up there. Please read below excerpt from the wrapper log and advise accordingly: STATUS | wrapper | 2017/03/14 12:53:01 | --> Wrapper Started as Service STATUS | wrapper | 2017/03/14 12:53:01 | Java
To create all users (Enabled/Disabled) report with groups they're in
Hello I need some help with creating report I need a report that contains following columns in excel format Column => | Fist Name | Last Name | AD User name | Enabled? (Yes or No) | Member of | Data => | Ted | Shin | ted.shin@domain.local | Yes | Domain User, Group 1, Group2, Group 3 etc.. |
Alert when changing own security access
I would like to setup an alert to notify when any user adds their self to any security group. Changing ones own security access is bad practice and could violate company policy. Has anyone already figured out a way to monitor this in ADAudit Plus? I attached a screen shot of a report showing a user adding herself to a group. This alert is not diffecult for some users and some groups but, I am looking for any user adding their account to any group. Thanks
ADAudit Logs
Hi all, I am looking at this software for the first time (trial version) and like it so far but I have a query that I am hoping I can get some help with. I see that all events are recorded such as changes to AD Groups, password changes, etc and I was wondering if this Audit tool keeps a log file anywhere? We did not enable logging in our infrastructure because we did not want massive log files appearing. Does ADAudit Plus keep a log of everything it records and if so, where is this kept and is there
Access Denied
The support articles are extremely vague on details about what an error code means. I have the ADAuditPlus server using a service account that is setup according to this article: http://172.28.100.38:999/help/admin/domain-settings/authentication-for-collecting-audit-data.html The only difference is we've made the service account local admin on the servers placed into the member group for auditing through GPO because we're not individually adding local admins. Also, we're a PCI compliant shop so
Automatic Balance Mailbox store
Good day, Currently when creating users on exchange 2010 we have a policy so that exchange automatically balances the accounts across mailbox stores. This is to prevent a data store from getting full and crashing. When creating accounts in ADManager you have to pick a mailbox store. Is there away to disable this so our policy can select the store?
ADManager Report Synchronization with Active Directory
Hi, I've few items like Locked Out Users, Disabled Users, etc in the homepage of ADmanager set for all the support persons. But it seems the synchronization of ADmanager with Active Directory is happening only once in 1hour. Since we are planning to deploy ADManager in production, this will affect the real-time work. Is there a way to have the synchronization between AD and ADManager happening every minute? Kindly let me know. Thanks Karthik PS: attachment
Restore question (HA env)
Hi, We've setup a HA PMP env consisting of two Linux nodes (pgsql): pmp01.example.com pmp02.example.com What would happen to the secondary node If we were to restore the data on the primary node using the restoreDB.sh script? would i have to reinstall the node and setup the HA connection once more? or will the restoreDB.sh script take care of that ? Please let us know if any additional info is required. Regards, Kees
Unlock Users
Can a user account be unlocked without turning on Bulk User Modification? I don't another way. If I turn on the Bulk option, it then applies to other attributes that I have allowed for single user modification.
2FA login Problem
Hi, Since upgrading to PMP V8.6.0 (8603) most of our users have experienced problems logging in to the console using their 2FA enabled single sign-on accounts, and I wonder is anyone else had seen the problem or knew of a fix? The first login of the day on a users computer usually goes through without problem, but on subsequent logins, after the user enters their radius code the browser (both IE and Chrome) presents them with another page requesting their radius code again rather than open up
Move tasks?
Hi, is there a way to move tasks into a project? Sometimes isolated tasks should be grouped into a project, but I can't find a way to do it without delete them and re-create thanks alessandro
AD Password manager for iPhone
Does manageengine provide any tool/app that allows an admin (after vpn in) to reset unlock users or reset passwords?
Group management
Be able to update a group's ownership (Manager) and be able to set "Manager can update membership" Alex Kim
Cannot close the shortcut overlay
Hi all, Has anyone seen this behavior? I am getting a shortcut overlay when I log into Password Manager Pro. It persists across browsers, so it must be a setting somewhere. It covers up the screen and gets in the way when I am trying to use the program. I have attached an image. Thanks for any advice you can provide. Cheers, Ken
Can't change administrators or password administrators
Hi Through the menu Admin->Users->Change Roles The users in password administrators and administrators are greyed out and we can't add or remove them. Curiously password auditors we can add/remove. We have tried with an administrator and a super administrator login but it is the same. Please advise! Thanks David
PMP v8.7 - Feedback on upgrade process / new version
Hi, I've noticed that PMP v8.7 is available for download. If you have made the jump, do you have any feedback on the new version and the upgrade process you could share with us? Thanks Chris
Moving SQL Database from one SQL Server to another
Hi all, We need to move the SQL Database off of the current SQL Host as the host is being decommissioned. We have a new host and new installation of SQL Server - now we need to move the passwordManager database onto this new server. In order to prepare for this task we have downloaded the trial version to test the migration process against. these are the steps we have tried - when a step fail we reinstall the trial version and start again. 1 - install trial version with defailt PostGres database
ADManager Plus 6.0 unveiled!!
Dear Friends, We are glad to announce the release of ADManager Plus 6! This major upgrade has provisions to automate several Identity and Management operations in Active Directory. Highlights of this build: Automation policies: It is now possible to automate an active directory task and supplementary tasks if any, in a desired sequence and at a time interval specified. Customizable User modification templates: The drag-n-drop customizable user modification templates introduced in 6.0 will help
Poor Support
Hello Since Service Desk Plus went to a free model I have noticed the level of support has fallen considerably. It often takes over a week to get a response and even then it's a question that has already been answered in the initial report. I have spoken to support team managers and been told that the release of version 9 caused many issues and the support teams are busy. It seems that the support team are more concerned with closing a request quickly rather than the quality of information given.
To change hardware monitoring for dedicated devices
Hi, I have several cisco switches which are connected via 1 powers supply. Currently I have alerts about second power supply. Is there any way to disable hardware monitoring for power supply unit for dedicated switches only? OPmanager: 12200
How to set contract additional field as a mandatory field?
Hello, Did anyone know how can i set additional field in my Contract module as a mandatory field? I can do this in request, change and problem module, but not in contract.
Not sending notifications
I am using ServiceDesk Plus v9.2. See below notification setup. Apparently, all settings needed under Technician Notifications module are set, but technicians are not getting any notifications. Have also check the Junk filter condition under Admin-->Notification rule? If any of the condition matches though none do match. Kindly assist on this.
SonicWALL Time Zones
When sending SonicWALL syslogs to Eventlog Analyer they come in as UTC so I have to look ahead in order to see what is going on at the current time. Is there a way to adjust for the time difference or the software won't correctly correlate with other devices at the same time.
Tips and tricks: When to use custom and aggregate formulas in Analytics Plus
If you want to define your own formulas to meet your reporting requirements, you can make use of the custom and aggregate formulas in Analytics Plus. Custom formulas can be used to get derived values from your raw data, more specifically for string and data columns, while aggregate formulas are useful for aggregating numeric data and deriving statistical values. They are useful when you want statistical output like average, mean, median etc. An example for custom formula: This formula calculates
webserver port 80 is occupied. Change the port by executing bin/changewebserver script -- error
Hi Have installed 30 days trial version, when i tried to open Opmanager it gives me the below error message webserver port 80 is occupied. Change the port by executing bin/changewebserver script Thanks and Regards Chandra 9963117567
Problem with loading mibs for HP 5500 and Cisco SG300 switches
Hello, I use a trail version of OpMangaer and I wanted to monitor my switches the HP 5500 and Cisco SG300. I loaded the mibs I got from my vendor to op manager but when I want to see them in the mib explorer the uploaded mibs are empty. Is there a converter or something of the sort for OpManager?
Date format in reporting
Hi Team, The date format in the reporting is Dec 7,201609:32AM I'm unable to change the format even in excel any option which I can edit this Regards, Vincent
Computer under Non-IT Assets
Dear, is there any issue if we add workstations/PC under non-it asset , because we have 100 MAC computer and no need to install the agent on these pc's . what is the impact if we added in the system .
No remote control option
Your manual suggests there is a remote control tab in Assets, however we do not have one
ADSS password change option just refreshes page - does nothing. No errors
ADSS password change option just refreshes page - does nothing. No errors All of sudden (about 2 weeks ago) the ADSS application just stopped changing passwords. (All other components seem to work fine). when you try and change a password the page just refreshes quickly and that's it. No errors, nothing on the screen (and it has not changed the password). INFO: - using the domain admin account as the authentication account. - no windows updates have installed on the server (it's in a DMZ). - only
Get the Password of the new user
Dear Support, I hope you doing well, I just want to ask you, If we create new ticket from our email support but the user who sent the email is not in our Company, Then the system has opened new ticket by his email address and also new user in our Application So My Question how the get the Password of the new User to login the our SDP server Note that The user who sent the email has new new
Reporting unassigned time
The "Assigned time" field in ServiceDesk Plus gets updated every time a request is re-assigned to a new technician. This may not be useful in scenario where you want to calculate the unassigned time. Here is how you can get that data using Analytics Plus- 1) Add a new table in the ME ServicedeskPlus Analytics database 2) Use the below query in the import process 3) Look-up Request ID of the unassigned table with the Request ID of the request table.Once the below steps are completed, you will find
Reply emails not being sent
Hi, Not sure if we are the only people seeing this behaviour, but recently, there have been times when our technicians have replied to an email within ManageEngine, only to find the email never got sent. If they go back into the incident the email is nowhere to be seen. I got one of the technicians to demonstrate it to me the next time it happened and sure enough the email disappeared even though ManageEngine claimed to have sent it. This was in IE and I wasn't sure if it was an IE issue, so I got
WMI authentication fails temporarily for several (maybe all) servers, then starts working again
I recently created a file monitor for three of my servers. Now OpManager unexpectedly sends a notification that the file doesn't exist when in fact it does. I have found that when this happens, testing credentials on the monitored server from OpManager fails. When I check WMI credentials from OpManager on other servers, the check credential task fails as well. Then after a couple of polling periods I get an all clear notification and the credential test passes. This has probably been happening for
looking for mobile device management videos
Dear friends hello please help me how can I find mobile device management tutorial videos for desktop central manage engine 10?
Recently Deleted Users Report doesn't load data
Hello, I am having an issue with the Recently Deleted Users Report. I am trying to run it for 30 days, which is the default, and it simply sits there with "Getting Report Data." Eventually, (15 - 30 minutes later), that goes away and it shows a bar graph of who deleted how many users but where it would normally show the list of the deleted user, it just says Loading Data. I left the report running for over 45 minutes and it never loads data. The bar graph only shows about 160 users being deleted,
profile based report not visible for selection in scheduled reports
I've created some new 'profile based reports' which I want to schedule (succesfull and failed admin logon attempts). The creation of the reports was no problem at all, but I can't see them when I try to schedule them. There is no category 'Profile bases reports'. How can I schedule these reports?
Database growing while archiving function is enabled
Hello everyone, We have been using this awesome tool for a while now with the database stored on the same virtual machine as the application itself. We have enabled the archiving function but still the database is 20GB and it keeps growing. Folder:C:\Program Files (x86)\ManageEngine\ADAudit Plus\pgsql\data\base\" Support is welcome :)
Add last worklog column to report???
Hi, We have created a report which shows all calls that have failed SLA and are still open. Is there a way to include a column with the last worklog for the incident? This is so our managers know what the latest action was on the call. Many thanks.
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