Need define SLA Base on Request TYPE & Priority
Hi,
I want to define SLA Base on Request TYPE & Priority. But there is no option is available.
Type = Incident & Priority = High Then SLA is 8 Hour
Type = Incident & Priority = Medium Then SLA is 16 Hour
Type = Incident & Priority = Low Then SLA is 24 Hour
Type = Request & Priority = High Then SLA is 16 Hour
Type = Request & Priority = Medium Then SLA is 32 Hour
Type = Request & Priority = Low Then SLA is 64 Hour
Thank,
Jimesh Makawana
I want to define SLA Base on Request TYPE & Priority. But there is no option is available.
Type = Incident & Priority = High Then SLA is 8 Hour
Type = Incident & Priority = Medium Then SLA is 16 Hour
Type = Incident & Priority = Low Then SLA is 24 Hour
Type = Request & Priority = High Then SLA is 16 Hour
Type = Request & Priority = Medium Then SLA is 32 Hour
Type = Request & Priority = Low Then SLA is 64 Hour
Thank,
Jimesh Makawana