Calendar view for projects and requests
A calendar view across projects and requests would be extremely useful. A calendar view of tasks within an individual project or request would also be nice. Please don't confuse this with the Gannt view as that is a linear and a calendar view is a month-at-a-time grid.
Forwarding an e-mail in a request - Mail headers
I am wondering if it is possible to get the mail headers within a conversation history when forwarding from within a request. Thanks, Patrick
Export project dependency maps as a scalable image format
The formatting and clarify of the current PDF export for dependency maps is bad and hard to work with when exporting large project task maps. The ability to print a scalable image format would be wonderful. That way I can print in a large format on our PMO plotter and print handouts for team reviews.
How many login technicians or users with a 30 days trial?
How many technicians can login at once with a 30 days trial version on SDP MSP? With a Free version its only 2.
Report by group
Dears, we need to create report for Helpdesk group how many request receive the request during this month (not close or resolve the requests) because this group receive the requests and filter the request then foreword to correct group , is there any query or option to know how many receive requests and forward to other group. Best Regards
No Account Selection in Android App
Few months ago after my SDP MSP Android was made an automatic update, I can't see the account filter on left side, and can't add a ticket on behalf of another contact. Is just like my technician user don't have permissions do that.
Statistics from project Module
Hi team, Ability to get columns from the project management module to create control panels with statistics and trends. Regards, Mauricio
Where do these groups come from on service catalog templates?
We're using SDP 9301. I was editing a service catalog template and noticed what I thought were extra groups in the "Associate Groups to Template" section. I didn't think we had that many groups, but maybe I was wrong. When I go to Admin > Technicians > Support Groups, I do not see "Hardware Problems, Printer Problems, or Network" listed in the active or inactive groups: I am logged in as a full admin. Where else would these groups come from? Or is this a bug? Thanks.
SonicWALL choice missing in reports
No choice for SonicWALL in the reports tab of Eventlog Analyzer. All choices in the customize dropdown are turned on and there is no choice for SonicWALL in the dropdown. Fresh install of version 11.4.
Business Rules
Hi, Do you have any advice on the triage for when a business rule fails ? We have a rule that has been running for a while but failed last night, so it's possibly something happened on the server but could you list the steps and logs that could be reviewed so we could try to find the cause of this ? No changes have been made to the system that would impact this. Regards A
Populate automatically a field in requests
Hi all, I'm trying to manage an automatic update of two field in opening/modifying Requests. 1. A request in son assigned. A Technician takes it on charge: I need that "Group" field was populated with the group which Technician belongs. Example: Tech1 belong to Network group: when Tech1 takes in charge a Request, "Group" field is populated with "Network" value 2. I added a custom field to Requester and a custom field Request. When a Requester open a new request, I need that custom field in request
Reply using "SMS the Technician"
When sending SMS message from a ticket using Reply -> SMS the Technician the message sent is not stored in ticket "Conversations" nor ticket history. Can you log such information?
$ApprovalLink does not work
Hi The approval link that is sent in the Mail for service request approval, does not work . It gives this error: Invalid Key : Key could have been changed manually or would have been an old one. Why is this so ? The key has not been modified. Also, in the Notification Rules when I try to set the $ApprovalLink, there is no such variable in the column at the right that contains all the variables that can be included in the template.. Snapshot has been given below: Any solution to this? Version and
Not receiving PO emails
I copy myself on PO's that I order, but haven't been receiving the emails since the last update. Any ideas?
task and worklog
Hi, is there a way to extract by report task e worklog non directly connected to a ticket? In report section I have: Request Timestamp Reports -> Report by Technician; I don't see task and worklog created by QuickActions -> My Tasks -> Add New. Any tips? Thanks
Advanced Filter Issue
Hi Experts, I'm applying a filter in one of my reports. The report looks for 'Closed' OR 'Resolved' jobs. The second filter (Resolved) is ignored every time - how do I resolve this? Thanks, Gareth
Email each Technician with outstanding Calls
Is there a way which I can email each Technician with his/her outstanding Calls/Tasks automatically? Regards
How to attach file to announcements board
Hi, How to attach file to announcements board? or How to locate a file in SDP server (Tomcat) and insert link in this content? Thanks
Asset Report with request custom's field added to it
Hi all, I need to Join to an asset report's some custom fields from service request's template. Can you help me please? Sdp build 9224 Best regards Antonio
Software Deployment - Access Denied for one of the package
We are trying to deploy a couple of .exe files to around 30 workstations. For around 3 workstations, one of the .exe files would fail with the error "Access Denied". No matter how many times we retry, that specific package will always fail with "Access Denied". The same package can deploy to the rest of the workstations without a problem. And that package had also been deployed to the failed workstations before successfully. But upon redeployment they have a high chance to fail with that error. At
Migrate to new server and change database type
We currently have our SDP installed on a Windows Server 2008 (not R2) server using MSSQL Server on the same machine. I am looking at decommissioning this server and need to migrate the SDP installation to another server. Is there any benefit to moving to PostgreSQL (if it is possible to change the database type) or should we stick with MSSQL Server? The new server does not have MSSQL Server installed on it, but we can use separate one if needed. Is there a procedure for migrating the database from
Where can i Find the Signoff signature by the customer on SDP-MSP?
Hi, On my IPAD app SDP-MSP, the Customer Sign-off the resolution and appear on the request history, but i don't find the signature so i can show to the customer to prove that was signed off and show who signed off. Can you help me so i can show this to the customer? Vitor,
is there a limit to the amount/size of attachments you can have on any 1 ticket ?
is there a limit to the amount/size of attachments you can have on any 1 ticket ?
Solutions, Keyword didn´t get saved
Hey, if i´m going to create a new solution, the added Keywords will be saved. If editing an existing Solution, the added Keywords will not be saved? It happens every time,no matter who created the solution. If i´m going to copy the solution and creating a new one with the same title, it works perfect. I also need the ability to add or even delete some Keywords from existing Solutions. Stefan
Restore Error on Servicedesk - using postgresql
Dear Support, I want to restore a backup file into another newly installed ServiceDesk in another server. But I encountered the error. See below details I got from the command prompt, where I run the restore. I saw errors like "Access Denied". Please help me find the solution for my problem. Thank you! - OB ==================================================================================== D:\ManageEngine\ServiceDesk\bin>restoreData.bat -c ********************************************************************************
AD attributes Reporting To and other attribute import via LDAP
hello, we imported users thru LDAP using from AD envi, but the user's information Reporting To and Ip Phone did not populate. please assist what can be done. Thank you, Vanessa
Servicedesk Plus - Opens in separate tabs
I have upgraded to Servicedesk Plus 9.3 build 9302. Since I have upgraded when I open a new request it open in a new tab. Is there a way to change that back to working in the same tab? If so, what is the setting that needs to be changed. Thanks.
the attachment in a request was not attached in the Change that created from this request.
hi, When I create a new Change from a request (select :associate change >> new change), The attachment in the original request did not attached into the created change. Is this as per design or a bug?
Modify Gina logo
Hi, There is a way to change the gina logo(when you launch ctr + alt + supr) "Manageengine ADSS" to one especif logo? Regards.
Password Expiry Notification
Hey Guys, So I installed and configured the Free password expiry tool. I checked all the server settings with out network engineer and test the email connection in the server settings section. The test email sends fine, but when I run the task to email users with soon-to-expire passwords, they aren't receiving the emails. I have it set to only detect users in the OU associated with all users accounts, rather than the entire AD because I don't want managed and admin accounts to be included in the
GINA\Mac VPN Client configuration different on PC and Mac
Have a question about GINA\Mac client configuration: ** Enter the location where the VPN client is installed on the users' machines. ** We'd like to use the GINA\Mac client on both PCs and Macs in our environment in order to updated cached credentials via Cisco AnyConnect. The path of the VPN client application will obviously be different on our PCs than our Macs. Will the 'VPN Client Location' field accept multiple locations separated by comma? Should we generate and maintain two separate build\configurations
Service Level agreements
hi i have problem, I priority have 3 hrs resolution time and response time is 15 minutes, but when i create incdient its write me thats there is only 1 hour for resolution. please see pictures
Reporting overdue status
Hi Support, When i'm extracting report I saw a column named overdue status which has true and false values. Can anyone confirm the overdue status is from incident/request which breach the SLA? Regards Vincent
How can I remove a support group
Team, We are revamping our support structure and I need to remove a number of support groups. If that is not possible, I need to hide those support groups. What are my options? Thanks, Adam
No Targets Available Issue
Good Morning everyone, I'm trying to roll out a package for a specific department in my company. I got the package attached to the configuration and everything looks good. I'm able to select the department I want to deploy it to under the correct domain as well. When I do inevitably click on the deploy button to start the process the configuration details come up with a "no targets available" message and then it'll just sit there at the "Ready to execute" status until I either suspend the configuration,
Cannot apply new license after old one expired
Hi, thanks for reading! We had an OpManager v11 deployment, and we upgrade it to 12.2. A few days after that the license expired and the services stoped working. I tried to start the services and apply the new license by runing "\bin\run.bat", but when the script ask me for the license i get this "Invalid License" error: The license file specify the following OpManager info: <Product Category="OEM" Name="AdventNet ManageEngine OpManager" Type="Essential" Version="9"/> Is there something wrong with
Require fields when ticket is assigned, or emailing requestor, or using worklog
We get the majority of our tickets emailed to us, so they come in with most fields set to "not assigned". I have some daily scheduled reports that look at some of these not set fields, and it makes the reporting inaccurate. I have a number of fields required in Request Closing Rules but they only trigger when trying to close the ticket. Technicians can fully work a ticket without setting these fields until they need to hit close. And I'm looking for a way to require these fields to be set earlier
Windows 10 and Boot Time
Hi, I do have a problem with Windows 10 and the boot sequence. Roling out software or patches "at boot time" does not work for days. I think it has something to do with the new quick startup features of windows 10. If I take a look at the overview of all systems many of them show a "last boot time" of days ago - and I know they are shut down every evening. If some Microsoft patches require a reboot, the boot time is shown right and the patches delivered "at boot time" get applied. The problem is,
Does anyone know how to run a report that shows tickets that have been re-assigned?
For example, if I assign a ticket to a technician, and that technician assigns to someone else, is there a report that shows this data?
Notifications Port
Hello, We recently made major changes to our firewall policy and since then the SDP notifications are not showing, the message screen now says "Ooops..!! you are missing out on new notifications". What ports need to be opened up in order for SDP to receive notifications again? Thanks, James
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