Vendor Contacts
Is there a way to associate multiple contacts to one vendor. Many times there are account managers and technicians for the same vendor and we should be able to see this listing under the vendor name.
Ticket open calls report.
Hi, I want to make custom report which is having unassigned technician having all request type excluding request types(Projects, Changes &Activities).
Please make a tab/filter for last scan date under Workstation(asset Management module)
It would be so useful to know when a computer was last scanned when searching under Workstation tabs. There are possibly reports that we can run but doesn't make sense why the filter/tab cannot be included under the module.
REST API & EDIT_REQUEST + INTERESTEDPARTY field
Hello! The question about subj. When request created with field "interestedparty" the EDIT_REQUEST operation is OK: http://localhost:8080/sdpapi/request/687?OPERATION_NAME=EDIT_REQUEST&INPUT_DATA={"operation":{"details":{"INTERESTEDPARTY":"mail1@mail, mail2@mail"}}}&format=json BUT when the field "INTERESTEDPARTY" is missing in request (absent when request created), this operation will return "operation-result-status-Success", but nothing changes! The field is absent. oO I need to add this absent
outgoing / incoming mail problem
hi , i configrure incoming and outgoing mail server settings. and its send old incident to everyone ? also i have relay on mail server but i cannot send mail from service desk to gmail.com
How to hide devices that not successful in SNMP scan
Hi, My organization switches put in 192.168.1.1 to 192.168.1.254, but number of these switches is 15 switches. I added a new network scan with "Entire Network" option and 192.168.1.0 network address. After scan completion all my switches show in assets, but some empty ip address that not switch exist list in Switch Assets List. How to hide empty ip address from assets list. Thanks
ServiceDesk Plus 9303 Released
Dear Users, SDP 9303 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9303: SDF-62564: Option for Technicians to mark their availability by choosing 'Online' or 'Offline'. The significance of this indication can be viewed while assigning Requests/Tasks to an available Technician from the home page of Tasks and Request module. SDF-38788: Prompt for Request closure code when the status of a Request is
Add description field to network scan list
Hi, I added a bunch of IP address range to network scan section. I need to see description field of network scan instead of click on it. Thanks
Technician Auto-Assign
Is there a way that a technician can go "Ready" or "Not ready" when opening Helpdesk so that the technician auto assign will trigger or not trigger for them? Is there any other way other than adding and then removing someone from the technician auto assign exemption list? Thanks!
How to hide devices that not scan in SNMP
Hi, I added 192.168.120.0/24 entire network IP address to scan switches that have an SNMP credential like below image: In this range just exist switch, but we don't have 255 switches and just 10 switches. I considered show me just 10 switches that scanned in switches section of Assets tab. It's right, but in workstation section of Assets tab shows me other IP address that null and doesn't exist. like below image: These IP addresses are null and don't exist and also isn't pingable. What should I do?
Servicedesk always change and record time of technician assignment to latest action
Hi, Everytime I make change on a request ( change field, change of priority, or any field, close request) , system always make a change on time of technician assignment to the latest action time. this make my report about working time is not correct and ( from last assigned time to completed time) Can you please check this bug, I using Servicedesk version 9.2 build 9223 and I did test with latest version, got the same problem Updated by Tuan, Nguyen Hoang Huy on Jan 18, 2017 08:54 AM Request Updated
FAILURE :Domain with the same name already.
Dear all , i have a problem with adding a domain to Account Details - Active Directory every time add this domain i see this error FAILURE :Domain with the same name already. Please provide a different name. i need to fix it please Best Regard, ahmed Borham
Task disable/enable on service requests
Hi, how can I disable or enable different tasks on a service request as a requester? Thank you in advance! Katja
About Removing Domain and add Agine
hello there , i just Removing the Domain from AD list and Remove it from Windows domain Section and when a i try to add it again it show me Error :FAILURE :Domain with the same name already. Please provide a different name thanks
Does Service Desk Plus Supports SNMP?
Dear Manage Engine Team, We are not able to scan HP Switches / Avaya IP phones and other hard ware devices through Manage Engine Service Desk Plus. Can you please advise us, what are the changes has to do in our devices? Please advise us or share necessary docs to do changes on our devices. Regards, Seshu
Cannot delete department or wipe out Additional Fields
Hi, I am using ServiceDesk Plus version 9.3 Build 9301. I created three departmets which I now see from Default Settings. I cannot delete them and error message shows: "Department is being used by module. Hence cannot delete it." How can I get those deleted? Earlier I added some Additional fields on Purchase - Additional Fields or to the Contract - Additional Fields. I am not sure which one because i already deleted them. Both Additional Fields are empty. Still there are possible to assign these
Is there a way to add Category drop down with in an incident?
Hope this makes sense. Most (99%) of our users use email to open tickets, so the 'Category' field is left blank. We are wanting to track our incidents based on Category, so when a Technician opens an incident to reply, they are having to edit the incident to fill in the Category field before they can close the ticket out. Though it is not a major issue, it would be nice if they were able to change the Category field with in the incident page without having to edit. Is this possible?
What browser do you use? Have you ran into these issues?
Firefox - Memory usage keeps growing and growing till restart of firefox is required. Firefox will print a ticket without cutting off the right hand side, Firefox will allow you to insert a picture into a note. Also Firefox just redid its plugin functionality most notably affecting java. Chrome - Cuts off the right hand side of print jobs. Outside of SDP Chrome is always running, and sometimes running a multitude of times. Opera - Won't insert a picture into a note IE - Random glitching, slow
ME Integrations: Link to custom report
Is it possible to create a http link to a SD+ report? With the addition of external links in the latest version, we'd like to provide a link for our staff to run a report (i.e.: Scheduled Changes). Has anyone done this or know if it's possible? SD 9217 Enterprise MS SQL ------------------------- Canada
How to make domain scan add PC even if it's not online
Hi Can someone please tell me how to make ServiceDesk Plus add any new PCs it finds in AD even if it can't connect to them at the time of the scan please? I realise that it won't be able to populate all of the fields for it, but at the moment if our SD+ server can't ping a PC it finds in AD it just ignores it completely. Many thanks
Reporting Issue with Boolean Based Values after upgrading to 9300
We upgraded to 9300 last weekend Today, I ran an existing report and at first I did not think it gave me the results I expected It returned 1755 results When I looked at the filter options it looked correct I happened to click on the values for Pending Status and instead of returning showing "yes" or "no" as the Boolean values had done in the past, it is now showing the actual “1” or “0” values. when I selected "1" to rerun the report it returned values that are both "1" and "0" ("Yes" and "No")
Service Desk Remote Control via Agent Issue
When trying to remote control a system using the the agent the connection gets established but the viewer never opens. All we get is the following window and nothing else: Any help would be appreciated as we are unable to use the agent to remote to any systems. Thank-you.
Images in notes
Hello, We are able to paste images in the request notes, but only when using Internet Explorer 11 or Firefox 52. Any idea why it does not work with Chrome 57? Best regards, Demetrius
SDP Formating Purchase Order address fields
Is it possible to format the address fields so they represent hour our post handles mail? Present, we get Address 1 Address 2 City - Zipcode State Country We'd like Requester Name Address 1 Address 2 City, State ZipCode Thanks, Adam
Set email for a task
I am wondering if it would be possible to add an email address to a task. Scenario, We have an onboarding process for employees, when the telephone extension is added (a task) when the task is set to resolved it should email one employee who does business cards and the like. If they are a specific type of worker, that task when resolved should email someone else. This is done in a way but the first person spoken about above does not need to know every step of the process is completed, only their
ADSS will not start. Event log says it has no exception data. Help!
Thanks in advance for any and all advice. --------------- Here is the system log: The description for Event ID 7024 from source Service Control Manager cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event. The following information was included with the event:
How to create a local technician?
Hi Everyone, I am trying to create the technician for the domain user modification. When i select to create a new technician, i only can select the domain user. Since this new technician will own and use by some people. Is it possible to create a local technician without choosing any domain user. And then they can use the same login and password to access ADManager Plus. Thanks! Regards, Marco
Excluded Groups doesn't work?
I'm testing ADmanager Plus for our environment and was testing on excluding specific groups of employees that are technicians shouldn't be able to see or edit. But after adding groups and even a specific OU for testing purposes and going ahead and signing in as the technician that has the exclusions I still see the OU and a profile that's under the group that was excluded while trying a task. Everything else seems to be functioning just fine but excluding Groups doesn't seem to be working for me.
How do I create a mailbox using ADManager for a user who has already been created
I have to add mailboxes to already created user accounts. How can I accomplish this? When I try using the object itself, there are no options for the email. When I try using a change template, the drop-downs for server and database will not open. Any thoughts? Thanks, Adam
I want move computer object belongs sites
Hi, In my AD environment, I have computers objects in default computer OU and want to shift these are the computers into desire sites. I have 10 sites which is my remote location and i have create site wise subnet in AD sites and services. Please help me to get all computers move into to belongs sites. Regards, Ilyas Ahmed
Error when creating a site: "Please select an account"
I am getting "Please select an account" when I try to create Site. I don't see option to select account anywhere on the page. I am logged in as administrator. SDP: 9207, postgres, Windows 2012R2
How to get breakdown of HTTP Traffic?
In our setup, we see 75% traffic is going under HTTP. How do we get the breakdown of sites within this HTTP traffic?
Admin Role not working
Hi All, I have a strange one here. I have given a technician the SDadmin role however, when they login they get the requester view. Can you advice Thanks Cliff
Report - Time Elapsed Analysis
Hi, How to create a report for the information : Time Elapsed Analysis - Status, Group and Technicians Displays elapsed time expert at the request passed through it.
Publicly accessible reports and dashboards (no login required)
I would like to publish links dashboard and reports on our web sites and make them publicly accessible, not requiring a login to ServiceDesk Plus. This would be especially useful for digital signage devices that has the ability to display HTML web pages. The ability to embed reports and dashboard graphs within a web page would also be helpful for public visibility.
Did you know - How to configure Single Sign-On in ADSelfService Plus? (Part 4 - Salesforce)
Salesforce is considered to be a behemoth when it comes to cloud apps which help you boost your sales. Most companies, worldwide, depend on their marquee product Salesforce CRM to manage all their customers, partners, and prospects information from a single console. Wouldn't it be great if your sales team could have a hassle-free login experience to all the business critical apps in Salesforce software suite? The ADSelfService Plus' single sign-on(SSO) feature does exactly that. Upon configuring
ME SDP Admin Guide
Could we get a .chm version of the admin guide that is downloadable from your website and structured like your web version. https://www.manageengine.com/products/service-desk/help/adminguide/ The PDF is a pain in the backside to use. Regards, Willus
User Survey
Hi, is there anyway to trigger the sending of the User Survey link to clients when the ticket is Resolved and not closed? It is more likely to engage users if it is immediately after their problem has been addressed and not 3 days later.
report showing all incidents and requests
Hi, i am looking into the what categories, subcategories and items we actually use the most in servicedesk. Could someone help with a query to do such report. The reason is that we want to structure the Category, subcategory and items in a smart way. first thing is to see how used the existing requests are being categorised. Thanks. Best regards Thomas
Unable to login with AD or LDAP as requester
HI I would like to let my requesters login using their AD-account. I can import the users via ADimport and LDAP but as soon as I try to log in with a user it does not work. I see in the log eg: [11:50:22:484]|[04-07-2017]|[SYSOUT]|[INFO]|[88]|: [JBOSS] JBossSecurityMgrRealm: Environment Propeties are {java.naming.factory.initial=org.jnp.interfaces.NamingContextFactory, java.naming.factory.url.pkgs=org.jboss.naming:org.jnp.interfaces:org.jboss.naming:org.jnp.interfaces}| [11:50:22:484]|[04-07-2017]|[com.adventnet.authentication.internal.WebClientAuthenticationManager]|[INFO]|[88]|:
Next Page
