I upgraded the SCP from version 8.0.0 build number 8002 to build number 8015 and the upgrade process went without errors, the app was started, and the users started using it... But after a while we noticed a lot of failures, namely  we couldn’t add new requests, but we could reply to the old ones; couldn’t merge tickets, couldn't assign tickets (most of the time)… 

After a few e-mails & exchanging logs you suggested that we should arrange a remote session with you, and I proposed a time, but no one initiated it. So, please, can you tell me when can you assist me with the upgrade process, so I can make a server snapshot and announce a service interruption?