Unable to login MESD
Dear Team, This is to bring to your notice, In my organisation 2 more persons are not able to log in MESD Plus Even after changing the AD Password also. Please provide the solution for the MESD logon. Treat this as urgent requirement. ([##8046933##] Your ticket "Unable to ligin MESD" has been created).
Sorry about the question, but....
In summary, what is the differences of create an IT Service Category to Business Service Category ... which\what is the reflect of that choice ? best rgds
Week 1 of free ManageEngine training - Register now!
Exchange mailbox and storage reporting and analysis Date: April 19, 2017 Time: 10:30am BST | 3pm IST Have you registered for our online workshop series yet? It's only 2 days away! What are you waiting for? Register right now! About this week's workshop. This week, we will be discussing Exchange mailbox and storage reporting and analysis. By attending, you will learn how to: Fetch Exchange mailbox size and growth statistics. Track mailboxes reaching their size limits and receive real-time alerts.
SD doesn't start after restore
Server Started. Please connect your client at http://localhost:8080 AdventNetCC [STOPPED] ServerContainer [STOPPED] AdventNetCC [DESTROYED] ServerContainer [DESTROYED]
ManageEngine Log360 free online workshop series - Register now
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Folder Operation Adds "/" to end of path resulting in errors
Hello The Folder Operations to Rename and Delete a Folder automatically add a "/" to the end of the path when using a system variable on save, thus resulting in an error in the configuration like "Source folder not found" My Configuration: Folder Operation - Rename a Folder Source Folder: $userlocalappdata\Google\Chrome\User Data\Default New Folder Name: Backup_Default Upon Saving, and deploying the configuration to a test user, it results in an error "Source folder not found" however when modifying
The pictures in the message body error
My SDP+ create request by fetch mail from a specified E-mail account，In some request, The picture can't display correctly,just like following picture: We have to download every attachments and judge that where they are should be at, We feel very troublesome. BTW,Not all of the requests have this issue. Please help! Thank you very much!
Rule Engine Syncronization feature missing on Enterprise
Hi, In Opmanager Enterprise (central - probe) is not possible create in Centra the Rules Engine. For we this is a problem because we have many probes and use the Rule Engine to add monitors for example to add events monitor for exchange server. It would be nice to have the possibility to create the rules engine on central server ad this rules replicated on all probe. The synchronization work for Performance Monitor, Event Log monitor, Script Monitor, ecc... but is not implemented for the rules engine.
Is there mailing list for new version/bug-fix announcements ?
I would like to know how can I get current information on the new version releases and/or bug-fix updates. Is there such a mailing list ? Also, where can I find the version information on my implementation of PMP ?
v9000
When is v9000 going to be released? I received an email about it a month or so again saying it was going to release the end of March.
Unknown User Logged In
We have noticed an issue with SD+ 9011 (MSSQL) when a technician logs in they are unable to see their tickets and the logged in account on the top right corner says the user is "unknown". I tried searching the forums and did not find any related topics. The technician logged out and back in several times and it appears the issue has been resolved for now. However I would like to know if anyone else has noticed this issue or what the cause of this could be. Best Regards, Evan
Update on Open Issue
I had ticket # 8007824 and was given issue ID 65942 to reference but I don't see this on the issues list https://creator.zoho.com/servicedeskplus/sdp-known-issues/#View:SDP_Known_Issues_View is there any update on this?
Multiple Department Approver
Hello, Can we have multiple Department Approver(s)? We need to have few users who can approve request Many thanks, Vanessa
SupportCenter Plus - Vietnamese verion for Web and Mobile
Boot Camp Mar '17 - Asset Management
Disable default request template for Technicians
Dear ManageEngine support Team, I need to disable the default request template for Technicians too. Please advise. Thanks & Regards Murali +971 50 6424099 Abu Dhabi, UAE
custom field
Hi, we need to add additional field in one of our service catalog item, this field will be numeric and it has to be attached to the descrtiopn directly whenever this field is filled. for example: the above pic is showing the Ref. ID field which it will be filled by the requester and it has to be attached to the description at the END of the mentioned URL in the description. for example: if the requester fill Ref ID field with 385 the description will be as the following with the hyperlink: https://liverequest.corp.boubyan.com/FormsCenter/Forms/AllItems.aspx?View={67FAE532-C275-40BD-83E7-52C4BE8DF4CB}&FilterField1=ID&FilterValue1=385
Help with Custom Trigger to Change Incident Requester
Hello Could somebody help with me a Custom Trigger Script that will change requests received by email from USER1@ABC.COM to USER2@ABC.COM I do not see the option to this is in Business Rules otherwise it would be a lot more simple. Hope you are able to help!
Change Templates - Ability to standardize task list
We are wanting to utilize the change request module for new switch/server installs and would like to set the task lists much like we can with Project Templates. I understand that you can associate a project with a change, but there is no accounting for if the project was signed off on as being completed like the Change module provides. Edit: As an alternative, if tasks from any associated project were shown in the task list for the change (read-only), that would satisfy our needs as well.
How to make Site information visible to technicians
We support users across many offices and have setup a "Site" for each office. Is it possible for the technicians to make the Site details visible to the technicians? Specifically I would like them to view the address and phone numbers. Thanks Sal
Missing the Cisco Phone Credential
We have a need to scan our Cisco IP Phones into ManageEngine to track them as assets. In reading documentation, there should be a credential for Cisco phones called "Cisco Phone Credential" which uses the HTTP protocol.. We are using SDP 9.2.38 and do not see that credential in our credentials library. I also do not have the option to create a new credential using HTTP in our production environment. I installed a fresh copy of 9238 and I can see the cisco phone credential as the only credential
Assign Technician that replies to requests
In our usecase, Users enter a ticket by submitting an email to the email address assigned to ServiceDesk Plus. We have two technicians that are notified that a new ticket has been entered. When Technician A responds to the email, it appends the ticket with their response. I would like to configure SDP to assign the ticket to the responding technician. I have tried to configure this with business rules and auto-assign. Is there a trigger I can configure?
ServiceDesk and AD
Hi, We've been using ServiceDesk for years with local requester accounts, but are considering changing to importing our users from AD and enabling AD authentication. We already have locally created Departments and Sites. If I import the AD will our AD Departments also be imported over? Ultimately, we want new requesters and requesters who move locations to automatically get added to their correct department. Will enabling AD authentication provide that result? Thank you, Vicki
Change the Subject Tag for appending correspondence to Request
Hi Guys, I was wondering is it possible to Customize what the "trigger" or "tagline" is for SD+ to append correspondence to an existing ticket? For example, I believe the default one is ##RequestID## is it possible to change this so it includes an extra hashtag ###RequestID### or change the symbol altogether to say something like **RequestID** Reason is we have 2 (potentially 3 coming up) separate installs or instances of SD+ within our organisation who on occasion may need to correspond with each
Random errors in SDP
I have users that are reporting they get errors randomly while working in the system. They cant reproduce them on command, it seems to be throughout the day. I am at build 9304. Please see the attached errors and advise.
5000 tickets per day
Will the servicedesk system handle 5000 tickets per day (tickets are generated from 8:00 to 22:00) Tickets will be kept for around 13 months, so the system should allow to work with 1 430 000,00 tickets. Will the system be efficient with so much data? What hardware configuration is needed to install the application in the configuration as above Mrknow
Always show change module for requesters in specific user group
Hi, I'm evaluating the new update and are trying to activate so that the change module is always showing for a specific user group. How can I do that in below environment? Version 9.3 Build 9306 Database: PGSQL
Merge Requests
I understood there were 3 ways to merge a ticket, 1. Open an old ticket and merge it to a new one it takes the new ticket. 2. Open a new ticket and merge it to an old one it takes the old ticket. 3. Check the tickets from the requests tab view and merge, it takes the old ticket, with a proper warning. (I feel this is a correct behavior.) The behavior change confuses me. This would confuse any user I believe.
option to remove first response via note
Is there a way to remove this option?
Ticket re-open on reply from user
Hello! I am sure this must be a FAQ. Can someone tell me how to disable tickets being re-opened when a user replies to a ticket that has been set to resolved. The following option has already been set and it was working until a few days back Do you want to allow Requesters to reopen their own requests ? -> Set to "No" When the Requester replies to the Closed requests. Perform the following: -> Set to "Append the Reply as conversation to the request and notify technician." Thanks in advance! Rafeel
Not log out, after cloasing browser.
Dear support, I need to know, how i can enable automatic sign out, after cloasing web browser. I tried it on client machine, 1) log in under domain user, after closed browser, reopen browser and still connected to servicedesk. Please help to solve this issue. I need to sign out, after cloasing web browser. Thank you. Version: 9.3 Build 9307
Total number of hours spent on site per customer
Hello All, I've tried to use the custom report on ManageEngine to pull a report that could show the total number of hours spent by Technicians on a client site i.e. worklog type is site visit. I would like a monthly report grouped by customer. Please can you help me with a MS SQL query this would help us know how many hours we've spent on each client's site. Thank you. Best regards, Margaret.
Login Page option to prevent users from entering Email Address
I wanted to see if there was a way to enable a script on the login page that would prevent users from entering in an @ symbol and alerting that you can not use your email address to log into ServiceDesk Plus. Even if we have to put in a custom Javascript function. Roughly 60% of the communication from our employees that comes outside of the helpdesk is "I cannot log into the helpdesk with my SSO credentials." All of these cases to date have been the issue of a user trying to user the format: [usern@domain.com]
AD SelfService Plus Email Verification
I'm setting up AD SelfService Plus in my environment, and I'd like to know how long the email verification links are valid when using email for Multifactor Authentication. Thank you
Agent Status Down
I have pushed agent installation task from the DC admin console & it is failed. as DC admin we used normal domain account. After that i have added that account to the target machine (agent install machine) administrator group. then installation was successful.
Current DesktopCentral package
When I went to install on my desktop this morning - the package completed successfully - but there was no evidence of Spotify anywhere on the desktop. No icons. Nothing in the start menu - nothing anywhere. The package in DS looks okay and is very simply in it's execution please help. Thanks. Biometric Solution Video
ISO 27001:2013
Hi , Need to know what need to be audited for ISO 27001:2013 compliance. From your website I understand it requires A.12.4.1 Event logging Event logs recording user activities; exceptions, faults and information security events. Request you to let me know how to enable them in a windows environment. Also which log need to be enabled to reduce system load on log triggering. Also share me the steps to enable it on Linux. Sid
ADSelfService Plus 5328 released! Features mobile app customization.
Hello Everyone! We are glad to release the latest version of ADSelfService Plus – build 5328. This release has options to customize the mobile app home screen, enhancements to password policy enforcer, and some bug fixes. Enhancements: Mobile app customization: Now you can completely customize the home screen of the app and disable access to certain features Dictionary rule in password policy enforcer can now be configured to restrict password that is either an exact match of a dictionary word or
SNMP Issue
Hi All, Recently I have tested eventlog analyzer and prepared to presale for our customer, then I find that the latest version 11043 EventLog Analyzer can't support snmp protocol for network devices. Even from release note, it can support SNMP v1. However I have tried to add one device with snmp v1 string into the trial system, it can't work and always loading the page as below when I am adding the device. If I directly added IP without choosing the credential, it will be fine. But that's weird,
Syslog Viewer shows incoming data, but data not being captured?
Hi, Running ME Eventlog Analyzer 11.3 (11031 / SP-11.3), we've had it monitoring a Sonicwall firewall for the past year, but it stopped collecting logs two weeks ago. In "devices", the firewall appears with "event count" "0" and "log collection status" "listening for logs", but nothing's being captured. There are 5 windows devices configured and they are working normally. If I click on "Syslog viewer", I see a steady stream of data coming in from the firewall's IP address. The device is configured
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