Outbound email identification
We have built several different departments in to our SDP instance and would like to see if there is a way to have emails from each queue show a different "From" address to the recipient. A good example would be if accounting was working on a ticket in their queue and they responded through SDP, it would show to the recipient as
accounting@companyx.com instead of
support@companyx.com. This way the response recipient could identify who is actually sending the email and not potentially ignore it.