Search shortcut on 9307
I was told that previously the "s" key was a shortcut to the Search menu. In 9307 it goes to SELECT TECHNICIAN Is there a new shortcut to jump to the search? Also, with the new RESOLUTION feature popping up the FCR box, It would be nice if the Comments could go straight into the resolution rather than having to potentially type it twice. But having this here has received positive feedback except for that. Thanks
ManageEngine Desktop Central : May 2017 - Patch Tuesday update
Hi Folks, Quick update on the May 2017 Patch Tuesday. New Security Bulletins : Cumulative Security Update for Internet Explorer (KB4019264) - Supported Cumulative Security Update for Microsoft Edge (KB4019472) - Supported Security Update for Microsoft Office (KB3114375) - Supported Security Update for .NET Framework (KB4019114) - Supported Security Update for Adobe Flash Player (KB4020821) - Supported Security Update for Microsoft Windows (KB4019264) - Supported Office Updates : SECURITY UPDATES
Custom Script Issue With Disable Policy in AD Manager Plus
Hello. I upgraded from ADManager Plus 32 bit to 64 bit and the problem I was having with the Disable Policy not passing Arg1 into the Powershell has returned. For some reason the Disable Policy script is not passing the %USERNAME% as a variable into the powershell script. The custom script call that I am using is: Powershell -ExecutionPolicy Unrestricted ./disablescript.ps1 -Arg1 %USERNAME% This returns the following error: Custom Script Result :D:\ManageEngine\ADManager Plus\bin\disablescript.ps1
SSO not working after login page change
Guys, we used index.htm as per procedure but we cant get the SSO not work. and we cant see the login.jsp file to check - we used index.htm as per procedure but it seems that there are some updates that doesn't work like when you added a domain in domain scan it does not appear on the option for domains. Now with the edited login page it stills goes to the login page even though the SSO is enabled - but if we revert if back to the default SSO works. Have someone experience the same issue? Regards,
migrate currently open tickets
Is there a way to migrate currently open tickets including the conversation and time spent to another instance that is different version of SDP and DB?
Free online workshop: Automating critical AD routines, and setting up iOS and Android mobile apps
This week’s workshop will help you understand how you can use ADManager Plus to automate the routine AD management tasks, and also learn how to set up the iOS and Android apps to manage AD users and computers, and also the manage and execute workflow tickets, right from your mobile devices. Register Now to reserve your spot In this week’s workshop, you will learn how to: Provision user accounts automatically using the new hires' details given by HR. Trace, quarantine, and clean up stale Active Directory accounts.
Patch Management Desktop Central Error
We are having Manage Engine Desktop Central – Professional Edition , currently we are using version 10.0.52 And we are using patch management feature without problem. But recently , we get notify that deployment is failed. And the remarks is : “Patch is not applicable for the language installed in the machine“ Can you advise to solve this problem ? Thanks
Disabling Alarm Contacts in AlarmsOne
Hello users, We have made few changes in AlarmsOne's Contacts. From now on, AlarmsOne supports only the following types of users. 1. Super Admin 2. Alarm Admin 3. Alarm User We don't support the user type Alarm Contact anymore. All Alarm Contact users in your app account will be disabled. However, you can edit the contacts and change their roles as Alarm Admins or Alarm Users. We're extremely sorry for any inconvenience this may cause. Please contact support@alarmsone.com for any technical assistance.
chat on manage engine
is there a chat live fitur in service desk plus? thats mean between requester and technician can chat each other. thx before
File count under file/directory monitor
HI , is it possible to setup a monitor to count number of files generated under a directory of specific parameter. for example log files or .mp4 files?
Technician Allowed to View Inheritance
Hi All - We are attempting create a base level technician role (with minimal configurations that work with all technicians). I would then create additional roles with very specific access for those who need it. This would resemble a tiered permissions approach. The problem I am running into is with the inheritance of permissions. Scenario: I have 3 departments that I would like to be able to view "All". The remaining 7 should only be able to view "All in group & assigned to him". However, when I
Delete from NCM
I'm typing this in again, didn't see the question show up. I'm testing NCM in our OpManager and have 2 devices. I'd like to remove one of these devices (just from NCM), so I can add a different device. How do i remove a device from NCM without removing it from being monitored? I don't want to lose any monitoring data, but don't care about any related NCM data. So this would be remove from NCM, but not from anything else. How do we do this?
Asset Scan Issue
Dear Team, Kindly have check on the asset agent explore , these agents are installed on all system and are meant to scan on system boot/reboot but due to some reason they are failing to scan the system. However if we change the setting from change scan credentials under Actions and select Domain mode and scan the same system it dose scan it without any error As per the error message Manage Engine server is unable to communicate to the asset explorer agent on the system. Kindly check
WorkFlow For Cloud
Hello Team, We have to create workflow for our cloud base servers. As we set those in one category for monitoring. to check connectivity or service down issue i have to create workflow for same. as i tried for it but unable to set category in PING DEVICE automation process. Also there is difficulty while setting trigger alarm for same. What is value set in recurring trigger? Also i have an query, like i set some criteria in workflow like windows service down, Agent Down, hardware issue so its create
Patching multiple domains
Hi I work in an facility that has many domains that are connected, through various trusts etc. I have DC setup in one domain and using it to patch the windows servers. what I would like to do is be able to connect to and patch the other domains from the one DC patch management box.. firstly is this possible, I have looked at lots of online documents and 90% of it appears to show older versions.. if So how.... if not I'll guess I'll have to deploy a DC manage engine server in each domain.. Allegedly
SOM Policy: Unable to exclude computer from being added to ManageEngine
Everyday computers are added to manage engine even though they have been excluded in SOM. Under SOM Policy I have Detect and Add New Computer unchecked. Even though computers have been added to the exclude list they are still added the next morning when they boot up. I have even gone as far as removing these computers form the 'Computer' container in AD to avoid them being detected. How can I prevent computers from being added to ManageEngine?
How to secure remote desktop management in Desktop Central ?
I have a question, how to secure remote desktop management in Desktop Central. How does an installed agent on remote user computer verify that it is connecting to the correct Desktop Central server? To verify that, I performed the following test I created a Desktop Central server that was available under the public IP address [1.1.1.1], and at the FQDN desktopcentral.example.com [1.1.1.1], On client computers I installed an agent that communicated with the central desktop server. Everything worked
Wannacrypt ransomware
Hello guyz, How do I verify Windows 7 x64 & x32 computers are covered from the Wannacrypt ransomware? Regards,
SD+ Integration with AD Manager - Disable policy
Hi All, I Configured the integration between SD+ and ADManger and I am testing to disable a user account straight from SD+. On my test, the account was disabled successfully but did not apply any other task from my disable policy as it usually does when I disable a user straight from AD Manager. I guess I am missing something... Thanks for your help!
Open ticket via mail to another account
Hello, As a Service Provider, we need sometimes to open ticket for another account. Example : I receive an email from my customer and I would like to create the ticket by forwarding the email to the support address of the account. We setup the account xxx with the custom mail address : support.xxx@mycompany.com . So I forward the mail to this address... Unfortunately, the ticket is created but under my own Account. How can I do to have this ticket under to account xxx ? Thanks for your help
Custom Trigger Email not working
i have follow this topic https://resources.manageengine.com/resources/resource/python-updated-script-sending-custom-mail-notification-for-requests-with-configurable-xml everything is OK Action menu "Menu Invoked is :Email" invoked Action by Service Call Center on 03/05/2017 09:21 PM Menu Invoked is :Email Message: successfully executed the prolem are i can't recieve any email and sent box too.i have check log, Please help m,e
Duplicate Ticket should display the new ticket number
Hi folks, I might be missing something, but when I duplicate a ticket, I'd like to be informed of the ticket number that is assigned to the new ticket so I can quickly go to it. If that isn't something that can currently be achieved, may I please have a feature request for this? Thanks, Adam
Issue with user (requester) on SDP
Dears, Why a user (requester) is not able to see her request on SDP, even that I am giving specific role permission. Case: I have tried to change some permission issues and accidently I change her user to Technician. When I change it back to Requester, now the user cannot see even her own request. Please advice, Driton S. Bejtullahu
RecoveryManager Plus Rolls out Build 5210 [March 2017]
RecoveryManager Plus Rolls out Build 5210 [March 2017] Hello Everyone! We are glad to release the latest version of RecoveryManager Plus – build 5210. New Feature: Active Directory backup and recovery: Support for Windows server 2016: RecoveryManager Plus now supports backup and recovery of Windows server 2016. BMR restore wizard: Performing bare metal restoration is now simpler with the GUI enabled BMR restore wizard. VMware backup and restoration: Quick backup and restoration: Initiate a backup
Email parsing not working the first time
Hi all, When I send an email to ServiceDesk Plus with parameters, the first time of the day I send the email, only the Requester is automatically field. All others fields (Category, subcategory, mode, prority, level) stay unfilled. If I send the same email a second time, all field are filled automatically... Is there any service to "warm up" ? Thanks for your help & Regards, Steve
CMDB Report RelationShip
Hi, It's possible to make a report that list all relationships related to "Bussiness Services" by hand? i wanna know how much Business Services are related to one server. My CMDB schema is BService-->APP-->Server-->Datacenter and i have support groups for APP and SERVER, is it possible to create a report with this information? Regards.
Is there a way to block Swedish letters when creating an user account with a template?
I'm using templates in AD Manager Plus to create user accounts and we are using "UMLAUT" to replace Swedish letters from UPN, E-mails and other attributes. (Marked with red lines, see picture.) But the First and Last name will keep the Swedish letter. (å, ä and ö) Is there a way to block these letters already in the First and Last name attribute instead of having "UMLAUT" on naming rules on UPN and E-mail attributes? In short, I want to block Swedish letters in Firs and Last name. (Marked with a
Error while integrating OpManager with Service Desk MSP
Greets, I´m having a problem with the integration of OpManager with Service Desk MSP, the error in OpManager is: "Cannot establish connection with SDP. Error message from SDP: Account name cannot be empty" I filled all required fields, including user and password (local authentication with default administrator account). The SDP MSP is a fresh installation, servers are Windows 2012R2 and are in the same LAN, firewalls were deactivated for testing. OpManager is v11500 and the DB is a local MSSQL
Request for purchase
Good day! Can I make a request for the purchase of the requester? At the moment, requests the purchase can be done only specialist.
Auto change status when associate PO
Dear all, -Any method or custom trigger when we associate PO to request and the request auto change the status ? - Custom trigger assige to Specified technichian ? Thanks
Webinar: Why do you need Deep Packet Inspection for bandwidth management.
Hello everyone, Deep packet inspection capabilities rely on packet-level analysis to determine whether the network or the application is at fault and react quickly to the issues before it impacts the end users. In order to maintain a proper balance between user experience and bandwidth management, deep packet inspection is introduced in NetFlow Analyzer. It helps to simplify the task of identifying the exact root cause of faults and to keep control on bandwidth usage. Please join us for the webinar
Track Microsoft Teams with the all new O365 Manager Plus!
Hello Everybody! We’ve released today a new build of O365 Manager Plus - 4103. The new update supports Microsoft Teams and enhances product’s license management. What’s new? Feature: Microsoft Teams audit and alert : Two audit and alert categories have been added for Microsoft Teams. Microsoft Teams Events: Track events such as channels added, teams created, teams deleted, and users signed in to Teams. Microsoft Teams Settings Changes: Shows the details of channel changes, team changes, and organization
OpManger MySQL To PGSQL Migration
Gooday, We are planning to migrate MySQL db to PGSQL db..We are trying to run backupdb.bat command below the message shown. Unable to create backup zip file.. Same as shown BackupDB.bat -targetdb -pgsql OpManager Build Number : 11100 Any solution pls!! file:C:\Program Files\ManageEngine\OpManager\conf\ui.properties Please wait ! Reading tables from configuration ..... May 11, 2017 4:29:28 PM com.adventnet.db.persistence.metadata.parser.DataDiction aryParser getPrimaryKey WARNING: The PKName ::
Mobile App Roadmap
Currently in the Implementation stage the following features are pending for the app: Mobile App features: Bar code scan of Asset. Approval action. To create request based on Request templates. View and search Solutions module. Will there also be plans to: - view attachments in approvals - view images included in request templates (pending feature) - view additional details for tasks (i.e.: project title, request title) - view pending approvals - incorporate chat (pending feature) - dashboards (tech
SDP on Port 80 and A record
Hi I have a web server which currently host other applications and intranet site on Port 80. Is there a way of installing ServiceDesk Plus on port 80 without causing any conflict. Kind Regards Jason Wong
Random error
Hi, casually have this error (only with chrome browser): so, when I press the OK button, system opens a pup-up with the login page. Any tips? Thanks
ServiceDesk Plus configuration options
Hi I am using the Standard Free Edition of ServiceDesk Plus and I would like some help with configuration and installation. I intend to install on the hosting server where port 80 is already taken for hosting many intranet sites. My question is whether there is a workaround where I can install ServiceDesk plus on Port 80 without interfering with other intranet sites. The idea is to use A Record to point the ServiceDesk Plus to another IP Address. Also is there a way of changing the alias URL so
Auto Complete user name
Hi All, i'm using the lastest version,my prolem is requester name field. how can i make it populate like select approve ex: my user name is "005 London" if i type london in requester name field "London" it don't show, just show when i type 005 but in select approver if i type "London" it also show 005 London. i know near requester name field have button search request but that take more time, so any script or how to make requester name field same select approver ? Thanks
Field and Form rules not updating tickets
Recently i took part in the conditional forms and fields webinar training and was impressed with the capabilities of the smart forms. However, after attempting to implement this for our onboarding form, I cannot get the tasks or Requested access fields to show up when someone fills out the form. The form successfully unsets all the tasks and hides the equipment request felds, but upon selecting a department, it does not offer up the options for that department, and when submitting the form, the
How to configure Android Mobile
How to configure Android Mobile
Next Page
