How to configure Android Mobile
How to configure Android Mobile
Applications Manager - DB2 in ISeries
Hi Team, I would like to request a new functionality regarding the monitoring of the native db2 database on an ASA400 / Iseries, APM is currently not able to monitor it, and more than 4 clients that have not been able to monitor this environment and have discarded the tool. Please discuss the topic.
SNMP Scan in Assets
Hi, I've updated to 9307. I can no longer scan network devices via SNMP, tried routers switches and firewalls. When I try, I select the appropriate the community name as the credential (which used to work just fine) and it returns a fast, after 1sec or less, "FAILURE :Cannot connect to SNMP Agent." I can scan these same devices via SNMP from the Windows desktop of our ServiceDesk server so it's not network rules, it's something within ServiceDesk itself. Please help. Thanks!
Migrate from PostgreSQL to MS SQL
Hello! We need cross database migration from postgresql bundled with product to ms sql. I'm try: 1. perform full backup 2. change database to msq sql 3. restart application 4. restore backup Restore operation failed, because different database types. So how we can change database ?
Changing fonts in SD+ 9308
Hello, How can the request list fonts be changed?
How do I restore Popular Solutions to the Self Service Portal?
I accidentally removed the Popular Solutions box from the SSP - how do I restore this? :)
Incident templates - Everyone can see them?
Maybe you have some suggestions. What's the best solution to limiting what site technicians can see what Incident templates? Right now any Technician can view any Incident template. There are permissions for Technicians. but does not limit access to specific Incident Templates. Incident Templates are not even secured by site. Securing by site might solve my problem. So does anyone have a workaround? thanks in advance. -Damian
"Backup Tech Chart" location in the new ServiceDesk on Demand
I would like to know where can I find "Backup Tech Chart" in ServiceDesk on Demand (cloud version). It is available in the old version (9.3 Build 9306), but I couldn't find it in the same location on the new ServiceDesk on Demand . Do I have to activate a specific setting or it's not there anymore?
Hours based contracts
Good morning, I offer to customer hours based contract, i've seen on forum old posts about this. I need to associate to contract hours amount (say ten in a year) and then subtract from this amount every work or intervention of technician, I also need to be advised when hours amount is near to 0. Is it possible with service desk plus? Also which are the difference beetween Plus and PlusMSP version? I'm a MSP. Thanks in advance.
ADSelfService - license file
Hi, We have been running the free edition of ADSelfService for a number of months now. We have just purchased a license. We received the license file, question is where to place the license xml file on the server. Does it go in C:\ManageEngine\ADSelfService Plus\licenses? Regards, Lewis
Robo Technician vs ADSelf Service plus
Hi ManageEngine, We are evaluating the possibility to buy a license of Robo Technician for SDP or buying another platform: ADSelfService Plus. We have ME SDP 9.301 Enterprise Edition. First, Robo Technician can do reset of password with accounts imported from AD? or can only do with local SDP accounts? Can a Robot Technician work with the field "on behalf of", so once the ticket it's done, it can send the credentials to the colleague so they can give them to the real owner? What is the roadmap for
Modify Query Report
SELECT (SoftwareList.SOFTWARENAME) "Software_Name", MAX(aaov.NAME) "Site", MAX(SystemInfo.WORKSTATIONNAME) "Workstation" FROM SoftwareInfo LEFT JOIN SoftwareList ON SoftwareInfo.SOFTWAREID=SoftwareList.SOFTWAREID LEFT JOIN SoftwareType ON SoftwareList.SOFTWARETYPEID=SoftwareType.SOFTWARETYPEID LEFT JOIN Systeminfo ON SoftwareInfo.WORKSTATIONID=SystemInfo.WORKSTATIONID LEFT JOIN Resources resource ON systeminfo.WORKSTATIONID=resource.RESOURCEID LEFT JOIN ResourceLocation resLocation ON resource.RESOURCEID=resLocation.RESOURCEID
Event log alarams
Hey I set up notification that should pop up whenever "System shout down" Security occure in devices event log but it dose not seems to work. What can be possible reason ?
Office 365 and Exchange Server reporting and analysis
Week 5 of ManageEngine's free training - Register now! Date: May 17, 2017 Time: 10:30am BST | 3pm IST The past 4 workshops of this series focused on how Exchange Reporter Plus helps out with effective resource management, data security, real-time change auditing, and more. The fifth and final workshop is a must-attend for administrators of hybrid environments, for this week, we will be discussing how you can report on Office 365 components, too! In this workshop, you will learn how to: Identify all the inactive distribution lists.
How to Set Out of Office
Hello Team, Our working hours is Mon-Fri from 9:30 am to 6:00 PM.we need to set some Notifications to my requester during non productions hours. When any request is raised after the business hours or during weekend a ticket acknowledgement with Ticket ID will be sent to them, along with that we also need to send some notification that it is non business hours for e.g. setting Out of Office . I have noticed some options under the Organisation details--> Opertional hours and enabled the same. Please
Week 5 of ManageEngine's free online training - 2017
We are overwhelmed by the support that you extended to our free online workshop series that started on April 18th. This week marks the end of another successful workshop series from our ADSelfService Plus team. To end it on a high note, this week, our product experts will help you know about the ways to provide Active Directory based single sign on for cloud apps and synchronize AD password resets/changes across multiple applications. ADSelfService Plus free online workshop series 18 April - 18
Docker with Manage engine
How would I monitor my ECS containers in Application manager and enable fault tolerance for it aswell. Please suggest. I dont see docker option in Application manager and unable to figure out how to set fault tolerance for those containers.
How to setup Outage scenario tickets
I'm looking for suggestions for scenarios where there are system outages and how you all handle them in your setup. If a requester enters a ticket, how does the rest of the management get notified in all departments? Can a ticket be created with view only permissions to all? Example, our internet is down, how do we notify the company heads and keep them updated? How can they go to the ticket and see updates to IT's progress?
Manage Tasks with Email Command
Hi. We have a template, with tasks included. For some tickets, not all the tasks are necessary, so was wondering if an email template (email commands) could also control which tasks were active (ticked) and not active (not ticked)?
Technician Notifications
Is there a way to disable notifications for tickets that are created by a technician?
Unable to fetch values from ServiceDesk Plus 9.240 with OpManager 12200
Hi, In OpManager Settings->Add-on/Product Integration I configured SDP server like this: When I clicked save button show a alert every things is okay , also click on Sync now, copy assets to SDP asset manager, but I went to OpManager Settings->Monitoring tab->Notification -> Add ->select Log a Ticket, show me a error "Unable to fetch values from ServiceDesk Plus" and redirect to SDP integration page. What should I do? How to solve it or debug it. Thanks
Request Feature: Form rules and enable customized fields on tasks
Hi ManageEngine, I want to request the feature of being able to make form rules and customized fields on tasks on SDP. Regards, Ana Rodriguez.
Changing ethernet default graph - V12.2
I'm looking in changing the default ethernet graph because it's a little bit misleading: it shows the traffic summed and not overlapped that would be preferable for a full duplex interface. I've looked around but i'm not able to find a way to change it. Do you know if it's possible to select a different kind of graph to display ethernet data? thanks
Mobile Device Manager Plus - Free Training
Join us on 26th April 2017 and 3rd May 2017 at 11:30 EDT for a free training session on ManageEngine's mobile device management solution - Mobile Device Manager Plus! Following topics will be covered on 26th April: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on 3rd May: App Management and Device Security: Silent installation of business
Admin SMS Setting
Admin SMS Setting Please why do you allow only American SMS Gateway providers instead of having a dropdown box to select/choose a (Country) and show available SMS Gateway providers so that we are all not forced and clogged on only American SMS service providers and Gateway providers. Please allow www.smsfactory.co.za in South Africa as first International SMS Gateway amongst others so that we can configure to ensure benefits of continuous usage of SD Plus Enterprise. You can call them to show
Inventory of bulk consumable items
We need to be able to track inventory levels of bulk consumable items - proximity scan cards for our timekeeping system. We order them in packs of 20, usually 100+ at a time, and issue them in similarly large quantities. It seems crazy to create a separate asset for each individual card, we really need a way to track them in bulk and just increase/reduce the inventory level as we receive new ones and issue them out. I don't see a way to do that in ServiceDesk, so we may just need to do it in Excel
Can powershell scripts be evoked if a request meets certain form criteria?
Just wondering if anyone has worked this out yet, so that a powershell script can be evoked for example: dropdown field has a certain value, then evoke a powershell script upon submission and pass it arguments from the request form values.
Limitation on the number of character for a password
G'day folks I'm new to Password Manager Pro and currently trying to get a grip of setting up some resources and putting in some complicated passwords. I have come across a 14+ characters password in my list and given that it prompts you a warning of "Maximum allowed length is 14". My question is why are we being limited to 14 character? Is there a configuration that I can tweak to set this to a higher value? Some clarification, guidance or assistance on the matter is greatly appreciated. Regards,
Sending Email to requester based on specific subcategory
I have a query to be clarified. Can you please help me out with the following: Is it possible to send Email notification automatically to the requester based on the category and subcategory he/she selected. For example if the category is to create a new email for the new employee. Send them back a reply requesting to provide The details of the user(first name and last name etc). Looking forward for your kind assistand asap. Thank You!
Matrix reports on Projects Module
Hi ManageEngine, Can you make it possible to have matrix reports for Projects? Thanks in advance, Ana Rodriguez.
Password Manager Pro V9000 RDP using Domain Account Issue
I'm currently running a trial/evaluation copy of v9000 to learn it. I've noticed where if I use RDP Using Domain Account under Remote Connection from the All My Passwords view, the connection doesn't work: I am not able to see the account associated with the Machine using RDP using Domain Account. I setup a WindowsDomain account and able to select that Resource under RDP using Domain Account. It opens in a new window and after about 3 seconds the window just closes.
Set change roles based on change fields
Hi ManageEngine, We are using ME ServiceDesk Plus 9.3 and we are facing an issue: Is the a way to set change roles based on change fields? Any help would be appreciated. Ana Rodriguez
Problem: Import users from AD OU that not selected
Hi, I have multiple OU in AD and move some users to "OTHER" OU. When I import users from selected AD OU, I see some users (not all) that located in "OTHER" OU in requester section. I check these users account and find out for these users site(office) field filled. I think it's an issue and please check it. Thanks
Collapse and expand every relationship in relationship map
Hi, I want to print some relationship model and map, but I don't want to print all relationship that related to some CI. because of that I need to Collapse and expand feature for every relationship. Thanks
Project site
Hi all, I have an issue with Project module in SDP MSP. I was creating a project for my company but missed correct site. Now, I need to change the site assigned to project but can not find that option. Is there a chance to make this change or I need to create new project in correct site? Regards, Ognjen
How to : Restart without reboot
The ADSelfService Plus web pages are un-available; since last boot. (applying Windows Updates on 5/5) I've stopped and restarted the manageengine service, but that hasn't helped. How can I bring down all services (DB, AppServer, etc) and restart cleanly without rebooting the server? Rich
Password reset option not showing on Windows 10
I have Client Version 4.3.4 and i am not seeing the Reset Password option on my login, if i call it from windows directly it works on the pc's i just have the icon missing on my login screen
Inaccurate link useage showing in Netflow Analyzer
Hello All, I am not very well versed in Netflow Analyzer but managed to get our key Nexus switch interfaces sending data to our server. Unfortunately the size of the traffic looks way to small. For instance, a WAN link is showing a peak of only 19.65 kbps. I know this is not accurate. I'm wondering if there is a setting change I need to make in Netflow Analyzer or if I need to make a change to the way netflow is setup on the switches. Any help is appreciated. Thanks. Jim L.
SDPCrash-OutOfMemory
We have a problem even changing the wrapper.conf as suggested in the Java Tuning section of the manual. Server is starting. This may take a minute ... This copy is licensed to Fondazione Ri.MED Unclean shutdown of previous run. ServerContainer [CREATED] AdventNetCC [CREATED] AdventNetServiceDesk [CREATED] ServerContainer [STARTED] AdventNetCC
Query or Report: Report of workstations without a "ABC" software
Hello, looking for a report or query that produces a tabular report listing the following information. Workstation/Computer name | User | Service Tag | Last person to login of all computers WITHOUT a specific software Software = ABC software. Thank you in advance
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