Hi All,

I need some help with setting up other teams in service desk plus.

We currently use servicedesk plus for Change Management, Security Incidents, and IT Tickets - All Tickets get logged when our staff email itsupport@...com

We have a new director starting and wants our Faciliites and Accidents and Incidents Team members to use the Same Service Desk Logging System.

1) I'd like to know if we can give them access in a way when someone emails accidents@..com and incidents@...com we can get tickets logged through our service desk but this has to be completley seperate from our IT Function. (for example I do not want staff in IT to be able to view these incidents if possible)

I'm having a bit of trouble setting this up so need some assistance please.

Thanks

Carl