On the Incident Template, there is section on the form for Requestor Information.  Can I create additional sections on the form?  For example, I would like to create one for Request Information and move the Category, Sub-Category, and Item fields into it. 

Also - When I set a new user up, one of the fields I configure is the Department Name for the user.  Can I add this field to the Incident Template (under the Requester Name field) as a view-only field - so that when the Requester Name is set, the Department Name value will automatically show on the form?