Change status automatically when submit for approval
When we submit a ticket for approval manually, it won't change the ticket status it will just show a second status for approval.
Is there a way that if we submit a ticket for approval that the ticket will automatically change it's status to something we define instead of In Progress? e.g. Waiting for Approval (which is set to stop the timer)? I checked business rules however I could find a criteria field to define this.
Amy