When a new version 9309 is released?
Hi, When a new version (Build 9309) is released? Thanks
Asset and Software Reports
Hi Is it possible for SDP to generate reports for: Computers by Age Soon to expire Warranty Expired Warranty Software Product Keys Software License Compliance Software Licenses to be Renewed Regards inamuddle
[KB] Prevent Intruder's Attack - 2: Reset User Password
In the previous forum post, we saw what are the possible ways through which we can prevent intruders' attack. This week we will see how to reset user passwords in bulk, which is one of the possible ways. When an employee leaves your company, resetting the user's password is the first and the easiest way to prevent access. When a large number of employees leave the organization, password reset consumes time. But with O365 Manager Plus, you can reset user passwords in bulk in a few simple steps.
Can you see a users call history before you create a call?
Is there a way to see all the calls a user has logged before (or while) you create a new one. This would avoid creating a new call for an issue that user has already reported. This would therefore avoid the risk of duplicate incidents.
Required Patches Not Applicable
I tried deploying missing patches to Highly Vulnerable Systems and the configuration reports back a status of Not Applicable for those workstations. After doing a patch scan on the workstations, it still shows those patches as missing. Please help. thanks, Claude
How do i set IP address and Hostname to be sent in the auto generated ticket.
Hi Team, I am using servicedesk plus 9.2 version ticketing tool. when network or Server gets down ticket is generated with hostname of that network or server device but not IP addess. so i would like to know is it possible in SD Plus 9.2 to configure in such way that when network device is down auto ticket needs to be generated with Host name and IP addres. Request you to please let me know. Regards, Krushna
WMI-based resource monitor is not showing any data of CPU Utilization
Dear Support, We have encountered a problem when I use WMI to monitor the CPU Utilization of Windows server 2012. We have checked the credential and try to run the cpu.vbs and getting error. Please help to diagnostic what is the problem is and the solution. Current use : OpManager 11 build number 11500 Many Thanks Kidd Attachment 1: Attachment 2:
Add Syslog alarms
Aloha, Im a new user to OpManager. Currently I am evaluating different NMS applications. OpManger is one of them. I dont see in OpManager how, if the OpManager get Syslog messages. but I see with tcpdump, that syslog are send. So why is OpManager not showing me, Syslogs? Thanks Marcel
Process Count Script
Hi Team ; when i try to get process count of the local machine where the opmanager is installed it gives error credential not given. when i tried to give credential for a local machine it gives message "user credentials cannot be used for local connections" can i use process count monitor for local machine ? Thanks.
Monitors Processes
Hi There, We are trying to monitor certain process from Linux server. We got the server through SSH and most of insteresting process are monitoring but We have some problem with process that have the same name, same path and different arguments, we can see let say similar process with the same name and path but different argument in process list. We can add to the template but if we try to modify the name, the program only let one and always the last one. is it a bug? Regards
Ghost Technician
I have an old technician that used to be in the system but is no longer there. I have gone into the Technician field and it still shows him as an assignable resource. All new tickets are assigning them to him but he is not there. How do I get rid of that person.
How to use Import from Zoho Business if our domain not Public?
Hi Everyone, We want to import users using Provisioning Apps, but our domain are not public, are there any other ways to import users into Zoho Business? Regards, Gunawan
Cisco serial number not shown
Hi is there a way to have OpManager v12.2 pull out the Cisco switch serial number?
How to change database from POSTGRESQL to MySQL
Assign service request to support group irrespective site of requester
Hi, We have multi site that's SITE A and SITE B. SITE A include these support group: Infrastructure Servicedesk ERP BPMS and SITE B include only this support group: Servicedesk SITE A manage whole request of organization except some easy incident that resolved by a technician (That member of ServiceDesk support group in SITE B) SITE B. I want to create service catalog template. In this template I want to define support group that related to every service request but because of I don't known which
How to set passwords for new users?
When I share reports with users, I enter their email address but how do I set passwords for them?
Can't get email notifications working due to cert error...
After all this time using this support desk I still get this cert error every time any email change is made. Really wish this would get fixed or clear instructions could be posted somewhere. This is for a new instance of manage engine. Running on a headless Ubuntu Server. Can someone help me get email notifications working?
If $ RequestLink is set in the URL when creating a new reply template, it will be changed to the URL of "http: // $ requestLink" without permission.
Hi, We want to use $RequestLink when creating a new reply template, but if you set the hyperlink for $RequestLink, it becomes as follows. 1. Place the variable $RequestLink in the template. 2. Set the hyperlink as follows for the $RequestLink you placed in step 1. 3. If you try to edit a hyperlink for the $RequestLink you set in step 2, it will be changed to the URL "http://$requestLink/" as shown below. When such an event occurs, when you actually receive a mail, it becomes a link such as "http://https://
Desktop Central update
I just updated to 10.0.73... however my login page now says there is an update for 10.0.83 What is going on? When I click on the download link it takes me to the 10.0.73 hotfix.
Customize Start-Up Page
Hi, is there a way to customize the start-page for patchmanager? I mean the page where you have to type in the login-credentials . Maybe just the company-logo or something like that. Thank you very much. Kind regards, Sören
Setting up Mobile App Deployment
getting error Name in SSL certificate conflicts with server name in URL.
Desktop central server not starting up after upgrade to 10
Hi there After upgrading from 92073 to 100005 desktop central does not start up. are you able to urgently provide a DB fix? Error below. please urgently assist. Thank you [19:09:46:495]|[05-18-2017]|[DCServiceLogger]|[INFO]|[17]|[SERVER-ba952c13-667e-4905-9289-c817a69568cf]: _____________________________________________________________________________________________| [19:09:46:677]|[05-18-2017]|[DCServiceLogger]|[INFO]|[17]|[SERVER-ba952c13-667e-4905-9289-c817a69568cf]: *****************Starting
OfficeUpdateError: Patch already installed
Hi, we am seeing the error above on several PCs when applying Patch ID 22173, mso2010-kb3141538-fullfile-x64-glb.exe. Do you know why we see this error if the patch is applicable, and if it is not applicable, why DC said it was? Thanks.
Preview of Quality Rollup
Can we have an option to automatically decline 'Preview of Quality Rollup' packages. Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
gencert.bat not working ubuntu
Hey everyone, I've been trying to get the self cert going according to http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html but it doesn't work. the only instructions i can find are all for windows, though servicedesk is supposed to be supported on linux. furthermore when i try to execute cert.jar in the lib folder i get "Failed to load Main-Class manifest attribute from cert.jar" so initial problem is that i can't get the email going using any of the protocols. i
First Time Response in business hours
Good afternoon, I am considering migrating to servicedesk plus due to the possibility of setting up business hours, but I have not found a report that can inform me the average time of the first response and close time, based on business hours. Is there such a report? Is it possible to develop one?
Mail fetching with IMAPs not working, Exception while trying to open folder. A3 NO Server Unavailable. 15
ServiceDesk Plus 9.3 Build 9308 on Windows 2012 R2 External MSSQL Database Exchange 2013 Version 15.0 (Build 913.22) Same network (no firewall) Can telnet to all ports without issues Can send mail via telnet (but sending is not the issue) System Log Message: Exception while trying to open folder. Probable Cause: A3 NO Server Unavailable. 15 now new errors appeared: System Log Message: Exception while connecting to store. Probable Cause: Connection refused: connect We have tried everything! almost
Reg . Event log agent
Hi I just installed Event log analyzer agent in my client and i'm getting security audit errors such as EventID:5152 & EventID:4656. I didn't get those errors before installing it.After installation i'm getting those errors frequently. Thanks in advance for solution
Status - Business Rule and SMS/Email templates
I could really use Request Status as a triggered field on business rules I also really could use Request Status as one of the variables for the SMS and Email templates found on the business rules. I have been asked to generate emails and SMS updates for Priority 1 tickets. The lack of Request status as a content variable on the email / sms templates as well as request status not being listed as a field a business rule can trigger on is making this very problematic. Thanks for your consideration
Ransomware- Swift detection & automatic incident response with FileAudit Plus
Click here to learn more. Contact us to set up a free personalized demo. Or you can get started yourself, in just two minutes with the 30-day free trial.
ServiceDesk Plus Frequent Crashes/Unresponsiveness with latest upgrade.
We've experienced this issue with prior upgrades and support has requested we send logs each time which we've done. I do not believe anything has been done to address the issue but we sorely need it corrected for our users. Version 9.3 Build 9308.
Problem with the Servicedesk+ App for IPhone and Android.
Hello together We have a Problem with the Servicedesk+ App for IPhone and Android. The Problem is that we can only opening our Incidents but not our Tasks and approval. On my IPhone i have the following Error Message: Request failed unauthorized (401) On the Android Phone we become only a message with ERROR. I have Admin rights in Servicedesk+. What can we do to solve the problem? Thank you and kind regards
X-msg: Non-secure form (Approval)
Just started receiving messages from users whom are attempting to approve a request. They are able to open the approval link but are unable to save their action. We do have a https redirect configured through our load balancer so all http links get re-routed as https. Tried using incognito mode and safari/chrome to test but receive similar error messages. SD 9302 Enterprise MS SQL ------------------------- Ottawa - Canada
How to hide 2 HTML elements in Request form?
Dears, We are facing an internal security concern that requests us to hide the 2 HTML elements highlighted below from all the forms. We would need those tags to be removed from all pages where they exist. How can we achieve this? Thanks in advance for your support. Thanks, JS
Modify Change Control ID
Is there a way to change the Change Control ID to start at a specific number? I found the way for Requests but not for Changes. MSSQL http://kbase.servicedeskplusmsp.com/faq/requests/i-want-all-requests-in-my-application-to-start-from-request-id-19001-instead-of-default-request-ids-assigned-by-servicedesk-plus-msp-how-do-i-change-the-request-id-number.html
Assign Error
Hello, After upgrading to 9300 we are facing some issues in ME SD plus. Now not showing the default request portion in Incident template field. And now we cannot assign technician from inside a request. Can you help me to resolve this issue. Thanks and regards, Haris.
KB Query Report
Dears , i Need a Query Report showing all KB installed on All Assests , I am Using Latest Version & MSSQL 2008. Thank You
Discovvery with Last fix Octet
Hi I have a problem on auto-discovery. I use the private IP address Class A. the first and second and last octet are fixed. But the third octet is changeable. for example :1.140.x.1 1.140.10.1 1.140.11.1 1.140.12.1 1.140.13.1 1.140.14.1 this means I want to discover just my routers in the network that are specified with the last octet of ((1)) without using CSV file. If anyone can help me how can I discover my devices in above role in OpManager 12.2 Please help me. Roozbeh
Provisioning App: API102:Error occured
Hi, I am trying to import users using the provisioning app. Some users have been imported successfully however I am now getting the error below: Has anyone else seen this before? I have a lot of users to import asap so would be keen to get this resolved. Thanks, Catherine
Help with Field dependencies on Incident templates.
Hi, hope someone can help me. I've created an additional Incident field which has a list of 4 values. I've created a test template which includes this additional field: What I'm trying to do is set a dependancy so that the contents of this list changes depending on the choices made in the Subcategory and Item fields I've been reading up on this, and it seems to be possible by executing a script on load. I'm following "Case 1" on the following page - https://www.manageengine.com/products/service-desk/help/adminguide/configurations/helpdesk/field-form-rules-usecases.html
Next Page
