Better, Richer SDP e-mails than what Rich Text and Plain Text can do....
I'd like to be able to have something better than the Rich Text or Plain Text options when SDP sends a response to the user who opens a ticket, when a ticket is closed, etc. I feel that the current way is unprofessional. I'd like to be able to add images, colors, and other formatting that will spruce up the automated templates that are sent out.
If this isn't currently possible, is something like this in the works to bring it to us in a future release?
Thanks...