Set all fields required for resolution on resolution
For systems with large numbers of incoming tickets it would be extremely valuable if there was a way to "bulk resolve" a set of tickets (e.g. automated alerts). We can currently bulk close from the requests page but that requires all mandatory fields to be set so it's basically pointless. Two potential workflows I'd suggest: 1. If you bulk close tickets which require fields to be set then a screen pops up with those fields on it and forces you to set them to close the ticket 2. New bulk resolve option
Search Option for Requesters
Good day, The Technicians has the possibility to do searches into the Requests: Technician View The question is: ¿Is it possible to activate this Search feature for Requesters? (in order to enable the requesters to search into their requests) Thank you.
The request was rejected by the http filter
Hi, We are facing an issue when some users (not all) try to create a new request. When they click on 'save' they get the error message 'The request was rejected by the http filter. contact the server administrator'. Then we tested the same from the server using the same requester login and it was successful. I reviewed the serverout0.txt and found the error with the message 'The timeout may have occurred due to internet congestion'. We determined that the error is due to the internet connection.
Firewall Analyzer Logs
Hello, The Firewall Analyzer stopped working in our machine, It had crash then we couldn't make it running again, I tried to run the software but its closing Immediately after running it. I tried this method as well, it didn't work too : Open services.msc and ensure Firewall analyser service is in stopped state. Open Task Manager and check any "Java", "Mysql" or "Postgres" process are running. If any, kill those process. Open a command prompt with administrator privilege and navigate to Firewall\bin
OPM Device logs
Hello Team, I need to trace logs of multiple devices, which are configured in OPM. Basically I required data of any configuration change was happen to device template or any category configuration was change in OPM, is that logs saved in OPM or it will created by OPM. I search on report tab, but there is no option found for my request. if is possible, then please guided me to get it. Please suggest. Thanks & Regards, Viraj Vadke
Change Management Failure Workflow
I would like to get some input on how best to handle a change that fails the implementation step. I went in and added a status of "Failed" within the Implementation stage. In the workflow we want a failed change to still go to the Review stage so we can figure out why it failed. At that point, I am not sure the best way to handle the change. We want to change to be reviewed and then move to the Close stage but we want to the final status of the change to be "Failed". While I've got a "failed" status
I want to operate multiple mail addresses with one contact ID
Hi, I want to operate multiple e-mail addresses with one contact's ID, is it possible? Best Regards,
Email Notification not send after creating new request
Hi, I am creating request in service desk plus 9.3 Build 9302 with postgre data base. It was working before fine but i restart the server after that it stop sending notifications. My outgoing server settings smarthost , smtp and port 25. Request create in service desk but couldnt send notification to technisions. Thanks Fariha
Room Mailbox usage report : Working hours / Room Name
Hello! First of all, thank you for all those great tools ! I'm looking into using the "Room mailbox usage" report, and i'm getting confused with the values that are given. It seems that the occupation times / % are not based on the working hours set for each room mailboxes, therefore, the statistics are not relevant.. sadly I don't have users booking meetings at 2am ;) Also, I'm not able to display the room mailbox name, but only it's UPN/EmailAddress. And I can't add/remove columns in the report.
Error message
Hey The attached has just started to appear at the bottom of all incidents... Any idea?
Emails containing high importance flag
Hi Support, I was wondering if it would be possible to have an option within Business Rules to pickup the Importance flag within an email header and move to a group/level according the rest of the rule. The problem we are having is that if an email comes in with a status set with an importance of high this produces a red ! next to the message within your email client, such as Outlook. Obviously because SupportCenter is picking up these messages the importance flag isn't getting translated into the
Uninstalling service packs
Hello! How we can uninstall service packs? Uninstall button in updatemanager.bat script is not working. After some updates we want return to previos build.
Can Requesters Close their Own Tickets
When a user opens up a service ticket, is there an option which I can set that will allow the requester to close their own ticket? In the case that they resolve the issue on their own it would be nice if they choose to close their ticket. Thanks
The link is not created correctly when setting solution approval request template in the solution of notification rule.
Hi, Place the solution link in the template, link the URL and save it. When saving, it is as follows. Text: &Solutionlink URL: &Solutionlink Upon actually issuing an e-mail of approval request, the URL is rewritten as follows. Original URL: http://IP:PORT/ ~ Create URL: http://http//IP:PORT / ~ Is there a way to fix this? Best Regards,
Auto Login
Not sure what happen to the auto login feature. I would like this fix. Requester are seeing this. Version: 9308
Windows Patch Report
Hello, Is there a way to run a report to find a specific update on windows machines? the patch report page only has the following 2 options. 1) Vulnerable Systems 2) Vulnerable Patches 3) Supported patches. Thanks
Systems showing as failed
Why are the systems showing as failed when it either A doesn't need a specific patch that was applied or B already has the specific patch that was applied. Pretty misleading descriptions. The machines should show as succeeded.
WannaCrypt ransomware worm targets out-of-date systems! – Day one support from Desktop Central
Are your computers safe? WannaCrypt ransomware worm targets computers running Windows XP, Windows Vista & Windows 8 operating systems if they are not up-to-date. Refer this article for more details on the ransomware and its effects. Desktop Central has already released the following security patches. Patch ID 22058 - Security Update for Windows Vista (KB4012598) Patch ID 22059 - Security Update for Windows Vista for x64-based Systems (KB4012598) Patch ID 22060 - Security Update for Windows Server
Set IE as default browser in Win10
Is there a way to set IE as the default browser on a Win10 workstation via DC? We use ClickOnce apps -- it works with Edge, but instead of opening and then immediately closing the blank Edge window (as it does in IE), it keeps it open.
Prevent completing implementation phase when tasks are to be done
In the Change Control Module, is there a way to prevent users from clicking Complete during the implementation phase when there are tasks to be completed yet?
Error from SMS notification Settings
Dear Team, Please note that I am getting an error from Google Chrome when clicked on SMS Notification Settings from Admin panel. I have tried restarting the services and clearing the cache from the browser. Error: The page you requested does not exist. Help! =Shaheed=
Report showing Business rules activity
Is there a way to report on the activity of business rules? As we automate and set up business rules, we want to track all tickets for the previous months, and which one has a business rule modify them. If possible, it would be great to identify which business rule triggered. We are using the latest version of ServiceDesk with MSSQL database. Thank you.
New Incidents associated to the Prroblem
If the new created problem will take time to resolve ,how about the SLA of those New issue associated to this Problem? what is the best practice that the SLA for the New Incident tickets will not be violated?
Ability to utilize Closure Codes when marking request as Resolved?
We have set up Request Closure Codes so that we can track, for instance, duplicate incidents, incidents that Technicians are unable to reproduce, requests that are not approved, requests that are resolved/fulfilled, etc. But we'd also like to have Technicians mark requests as "Resolved" so that the original Requester will actually close the requests, signifying their agreement with the Technicians' closure code selection. It appears that Closure Codes are available when a Technician "closes" a request,
Upgrade Service Desk Postgres to SQL
I need to schedule an appointment to have someone upgrade my Service Desk from Postgre to Microsoft SQL.
One user two entries as Technician in dropdown
I have one user that is showing up twice in the dropdown as a technician, but when I look in the admin tab, he is only showing once. We are on Version 9.3 Build 9308. He is also not receiving emails.
Mail Fetching Rules no longer working after 9307 and 9308 upgrade
I upgraded last week to 9307 - I have just had new calls logged from out of office replies - I had previously had these set not to log a new request for automatic replies. so I have now upgraded to 9308 and the issue still exists - all the rules I had created have disappeared and nothing is listed. if I go into Mail Server Settings > scroll down to Spam Filter - I select the following criteria: "subject" Begins with or even Contains - I then try to select Choose to allow me to type the words, but
XLSM attachment problem
If we attach an XLSM file to a ticket, we get the following message in Excel when trying to open it afterwards: "We found a problem with some content in 'FILENAME'. Do you want us to try to recover as much as we can? if I click YES: Excel completed file level validation and repair. Some parts of this workbook may have been repaired or discarded. Replaced Part: /xl/worksheets/sheet1.xml part with XML error. Whitespace expected. Line 2, column 796718. The first tab in the excel which contains data
Issue with global search and top menu in ServiceDesk Plus 9308
Mouse click on (Requests) at the top menu do not become showed reversed and keept marked when Norwegian language is selected. (Ok in other languages). The other choises becomes reversed background (Problems/Changes/prosjects) when selected with mouse clicks as they should. If we fill in sometig in the search field at the top and press Enter, the view changes always to "solutions" (in Norwegian this is named: "Kunnskapsdatabase"). The search function works fine if selected language is an other than
Include 'history' & other info in asset searches
Hi Any chance you could improve the asset search to look through all related information? At the moment if I search on a requester's name in assets it brings back the assets currently associated with them. Quite often I'd like to know which assets a given requester has had in the past. At the moment the only thing you can do is make educated guesses, opening each asset and checking the history until you hopefully find the one you want. Many thanks, Paul
Notes
Is there a way to prevent the requester from adding a note?
Logon Enrollment Reminder still displayed in enrolled users
Hello Everyone, I have a couple of weird Problem which I can't figure out how to solve. The big one is that on some Notebooks the registered Users still get the "We see that you are yet to enroll with AD SelfService Plus. Please enroll now to avail yoursel for password self-service." message. The other one is that the window size of the message is all wrong. With diffrent shapes and sizes. See the attached files for examples. But for now I'd like to focus on the first, big problem. If we deploy
Incorrect URL for mobile phones
Hi, I have a trouble. When user try to reset password from mobile phone he can't do it. On last step he see "Sorry,the page you requested was not found". I think problem in URL https://ADSSP/m/authorization.do. What i need to do to resolve this issue? Regards, Anton
Login to DC using a domain account does not work
Hi, I cannot get the login to DC using a domain account to work, i have no limitation on "LogOnTo", domain scan etc works, so it seems the AD is defined correctly, any direction? Thanks, Shmaya
Newsletter de Mayo
¡Newsletter de mayo! ¿Tienes lo necesario para sobrevivir a la guerra de certificados entre Google y Symantec? Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
LDAP SSL Protocol
Hi, I would like to know which protocol RecoveryManager Plus is using for communicating with DC in other domain, and if there is a way to ensure using LDAP SSL
notification email link issue
We are trying to set up Workflow notification emails from the AdManager Plus application. In the mail it includes an 'Execute' link back to the application. However, it is only putting the base server name in the link. How do we change this to be the fully qualified DNS name? It should also be https. Example: current link is http://server01:8080/WorkFlowMail.do should be: https://server01.domain.net:8443/WorkFlowMail.do Note: we do have Enable SSL Port checked with 8443 on the Admin ->Connection
AD Manager Plus
Hi, I need to find out how I can get a report to show when a specific user was added to the Domain Admin Security Group and when he was removed.
HTTP Status 400 - Invalid direct reference to form login page
Hello, I have installed the free version of Opmanger to test before purchase and it was working for a week but now after I get to the login page and input the login details, I get the error HTTP Status 400 - Invalid direct reference to form login page type Status report message Invalid direct reference to form login page description The request sent by the client was syntactically incorrect. Apache Tomcat/@VERSION@ Any help would be appreciated to get back into Opmanager. Thanks Dave
Computers with/without a specific Software
Hi, I would like to suggest a change to the way the Computers with/without a specific Software report is displayed. Currently when you select a product from the list the only thing it shows are the machines the product is installed on, with the OS type and version. This is a bit limiting since there is no way to tell exactly which version of the requested software is installed, yes the option to select a version is there, e.g., Office 2007, but that does not tell you the patch level. Would it be
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