Notification profile problem
Hello If I create a notification profile and under "Device Selection" I choose by category and the category Switch. Then it first adds all the switches I have in opmanager into this notification profile. But when I delete 1 switch entirely from opmanager and then add with snmp(it is again categorized as a switch) and then edit/look into that notification profile, then it doesn't add it automatically to the profile. The same problem is with business view, once i delete device and then later add to
Get information of request
hello, We fetch user from Active Directory and there is Contact Number contain user phone number, I would to get this information to put into a field, can we ? thank you ! Brgds, Tài
Reply with a template and close the ticket based on certain criteria
We'd like to setup a business rule to complete certain fields (Category, subcategory, assign technician) and the resolve the ticket and send an auto reply to the user based on certain criteria. (like a very specific subject line) Is this possible? We were able to assign and set the catergory, but the auto reply does not seem to be available. (Would like to use a reply template for instance.How can this be achieved? Thanks
Subject auto fill by field change
Hello, I want javascript which can help me to get value from a field and put it into another field. ex: I have additional Field shopcode and shopname, where I want whenever user input information into these 2 fields, javascript run and get value from these 2 fields and put it in subject shopcode: 123456 shopname: XYZ Company subject should be: request for support from 123456 XYZ Company thank you !
Install agent in VDI enviornment
Hi, I am wondering what is the procedure for installing the service desk agent on our parent image for deployment in a VDI environment? Will the agent create a new asset every time a new desktop is deployed? Also if the virtual desktop is refreshed will the agent create a duplicate asset in the service desk?
ManageEngine's free workshop on 'Secure your network against Petya and Skype'
Greetings from ManageEngine. It's time to put an end to endless cyberattacks. Join us for a free workshop on 'Secure your network against Petya and Skype' on July 6th. Register Now: 11:30 to 12:00 EDT 06:30 to 07:00 GMT
[KB] How do I identify the unused distribution lists in my organization?
Distribution groups are important for communication in any organization. Over time, some distribution groups tend to become defunct, either due to employees no longer working in your organization, or plain inactivity due to the ending of a particular project. Having these unused distribution groups lying around could lead to stray emails landing in unintended recipient mailboxes. The problem, however, lies in clearing these distribution groups. Clean up can only happen when you're able to identify
Best practice for managing Dev, UAT and Prod environments
Hi everyone, We are just starting to use SD+ in our environment and I want to know what the best practice for managing and keeping all 3 Dev, UAT and Prod environments with the same setup? thanks,
Did you know - How to configure password synchronization for OpenLDAP Server
In this post, we will see how to configure OpenLDAP server with ADSelfService Plus for password synchronization. The LDAP Server is meant for frequent queries and infrequent updates. The authentication for LDAP server must be secured as it can be used for a plethora of purposes. It can be used as a storage for DNS, centralized authentication account (POSIX account), shared calendar, shared address book, and more. The following section will take you through the steps to configure OpenLDAP server
Enterasys and Extreme switch Netflow is not showing port utilization
Hello, Why Enterasys and Extreme switch Netflow is not showing port utilization. Any solution?
ManageEngine's free workshop on 'Secure your network against Petya and Skype'
Greetings from ManageEngine. It's time to put an end to endless cyber attacks. Join us for a free workshop on 'Secure your network against Petya and Skype' on July 6th. Register Now: 11:30 to 12:00 EDT 06:30 to 07:00 GMT
ManageEngine's free workshop on 'Secure your network against Petya and Skype'
Greetings from ManageEngine. It's time to put an end to endless cyberattacks. Join us for a free workshop on 'Secure your network against Petya and Skype' on July 6th. Register Now: 11:30 to 12:00 EDT 06:30 to 07:00 GMT
ManageEngine's Free Workshop on ' Secure your network from Petya and Skype'
Greetings from ManageEngine. It's time to put an end to endless cyber attacks. Join us for a free workshop on 'Secure your network against Petya and Skype' on July 6th. Register Now: 11:30 to 12:00 EDT 06:30 to 07:00 GMT
installing hp Pobook 650 G3
Hello, We are uploading an image with os deployer (latest version) on the new HP Probook 650 G3 but we cannot see the nvme hard drive and the onboard nic. is there an easy way to fix this ? Thanks very much
O365 Manager Plus 4104 released with bulk user creation feature, 3 new reports and new actions to audit !
Hello, Everyone! We are glad to announce the release of the latest build of O365 Manager Plus - 4104. This build comes with bulk user creation feature, 3 new reports, new actions to audit, major enhancements and a bug fix. Features New Management Actions: Now you can create user accounts in bulk with O365 Manager Plus. User Creation with License - Create bulk users with license using CSV import. User Creation without License - Create bulk users using CSV import without assigning licenses. New Reports: 3
Tip of the week: How to split the company/domain name from the email address?
We had a customer ask us this question. He has a bunch of requests along with the user details such as first name, last name and email address. He wanted a report showing the number of requests raised by each user. Seemed pretty forward. Since the email address field is unique for every user, all we had to do was drop the Email address field in the X axis and the request count on the Y axis and voila! Now, he wanted to know the number of requests raised by each organization to which these users
Ticket in Dashboard is marked as 'OTHERS'.
Hello. A technician account that no longer exists is listed during the assignment. It is not displayed when configuring the technician accounts. There is one ticket marked as 'others'. But I can´t click it. How can I delete this technican account? Thanks and Greetings Jan
Create a view for Tasks and Requests
I still do not know why Tasks and Requests are in two different views. Tasks *ARE* requests.... just sub-requests. When my technicians login to Helpdesk, they need a single listing of things they need to do, in order to prioritize. Listing tasks and requests in different areas have proven to us, that we cannot use it, because things do not get done. Can we have a "To-Do" view of all assigned tasks and requests? Thanks!
Configuring Email Template
Does anybody have links to a specific step by step for how to set it up so that emails trigger specific request templates and fill in the unique fields for the template from a sent email? Ex: I send an email with identifiers and it filters the type of request and fields. Thanks!
Script Master - 9: How to automatically create a task in a Change Request.
Let's imagine you are about to install the latest patch update in all the workstations of your IT infrastructure. A change request with a task but without a foolproof plan and implementation strategy will make the change manager's job tough, especially when you have different flavors of workstations like Windows, Linux etc. So today's Script Master post will help you learn to create a task in a changerequest based on the given values in certain fields. This is done by using an API call to create a
Rest API GET Incident - Additional Fields
We have an "Incident - Additonal Field" called "Location." This is a Pick List. I am needed help with doing an API call to get the Items in the list as they change from time to time.I am using PowerShell if that helps. I've been able to successfully create tickets using the API but I am needing this information as it is a required field for us. Thanks, Wayne Reeves
Only Allowing the Self Service Portal Shortcut to Certain Users
Hi, I would like to start using the self service portal for some of the machines that we manage, but I only want the shortcut to show up on certain users machines. We have remote sites that we manage that won't need this and in the interest of DC being silent, we have chosen not to have the tray icon. There seems to only be a show/don't show on the options for the self service portal link, is there a way to specify this to be shown to only certain groups of users? Or alternatively, can I manually
Introducing Custom Views and Tags.
Hi there, The AlarmsOne team is excited to announce the release of two new features - Custom Views and Tags. Now you can create different Views to filter alerts and categorize them. Each View has only the alerts that satisfy the defined criteria. With this, you can reduce alert noise in your Alarms page. Using Tags, you can tag your agents, applications, and notification profiles to easily identify alerts associated with them. You can also flag an alert by manually tagging that alert. Learn how
How to configure Additional Fields for specific Worklog Type
Dear support, I created several Worklog type, such as "Wifi Troubleshooting", and I would like add additional Fields only for this Worklog type, a sort of check list as you can see in the image below. It is possible to show the additional fields based on the worklog type? Best Davide
Custom Schedule: Change notifications
Is it possible to script reminders for a change? For example to remind a change requester that the deadline to submit to CAB is today at noon if the Change Request is in the Plan stage OR a reminder to Change Testers to update the CR with test results if a ticket is sitting in the Verify stage? SD 9302 Enterprise MS SQL ------------------------- Ottawa - Canada
I have problem, service is not working and service automatically goes down please help we have to fix this issue today
I have problem, service is not working and service automatically goes down please help we have to fix this issue today
RecoveryManager Plus Build 5300 Released !
Hi Everyone, We are glad to announce the release of RecoveryManager Plus Build 5300 ! Check out new Enhancements included in 5300 Build. New Feature: Hyper-V backup and restoration: RecoveryManager Plus now allows you to backup and restore Hyper-V virtual machines in addition to VMware virtual machines. Easy revert of VMware virtual machines: Undo all changes made to virtual machines after the last backup and instantly revert them to their last backup point in a single click. Enhancements: Support
Is it possible to remove the cc field in the reply template?
Hi, As above. TIA
ServiceDesk service not starting
ello, today we can’t log in ServiceDesk (the web interface Works ok), we reboot the server and now the ServiceDesk service does not start. We have ServiceDesk 9.2 9230. wrapper.log file : STATUS | wrapper | 2017/07/04 07:56:50 | Starting the ManageEngine ServiceDesk Plus service... STATUS | wrapper | 2017/07/04 07:56:50 | --> Wrapper Started as Service STATUS | wrapper | 2017/07/04 07:56:50 | Java Service Wrapper Professional Edition 64-bit 3.5.15 STATUS | wrapper | 2017/07/04 07:56:50 | Copyright
GET_REQUESTS 'from' and 'limit' parameter confusion
Hi, I'm trying to use the GET_REQUESTS operation to retrieve all the requests from an on-prem instance of ServiceDesk Plus. However, I'm a bit confused by the use of the 'from' and 'limit' parameters to create paging behaviour. I've read the documentation on the method (https://www.manageengine.com/products/service-desk/help/adminguide/api/request-operations.html#Requests) and I'm trying to create a loop to retrieve all the requests from the system 50 at a time by updating the 'from' parameter as
Sorting Alphabetically
Guys, Anyway to sort alphabetically any computers I have manually added under manage computers ? It would be a nice feature
SDP & Desktop Central Integration - remote connections not creating worklog entries
I have SDP & Desktop Central integrated but when a technician remotely connects via SDP to a workstation the SDP work log is not updated. FYI: We only use DC agents. We we connect we add a reason and the ticket number.
Is there any issue in setting up ssl for free version of SDP
Hi, I have installed free version of SDP standard. All are working fine. When we try to configure SSL we are getting below issue. Kindly help us to fix this. Regards, Kavi. inside sdclientutil::::::::Received fatal alert: handshake_failure javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure at sun.security.ssl.Alerts.getSSLException(Alerts.java:192) at sun.security.ssl.Alerts.getSSLException(Alerts.java:154) at sun.security.ssl.SSLSocketImpl.recvAlert(SSLSocketImpl.java:1959)
Organizing Business rules
Hi, We have three sites and 58 business rules. Organizing Business rules is a very tedious work when we add more rules as we wish to keep it sorted. Regards Murali
contract appear as expired
dear Today our ServiceDesk Plus MSP appeared with all contracts as expired, but the contracts are active. see below the screens, it's a bug. wait
Python script cannot be found
I am testing out the custom python script from here. Script Master - 13 I am getting the error attached. Why is it looking at the BIN folder when all the instructions are pointing to ServiceDesk\Integration\Custom_scripts? The AutoClose.py is in the suggested folder. Python is bounded as environment variable and i am able to call it via command prompt. Phyton 3.6.1 SDP 9309 Regards, JPC
First response time violated issue
We are facing a problem that some of the requests created is showing first response time violated message. I know this depends on the SLA timings set. But my question is that what should I do in the request to avoid this problem. Actually there is no field in the template to enter the response time. Please help me. 8123 is the version.
Netflow Analyzer Sudden Not Show Last Hour Application Data
I am using Linux based Netflow Analyzer build 9860 with embedded MYSQL. All was working fine but since few days i have observed that devices interface graphs are working fine and but APPLICATION HOURLY graph is not displaying while 6 Hours APPLICATION graph is displaying fine. I also noted that huge incoming input / out traffic on NETFLOW ANALYZER Server loopback interface but when i shutdown netflow service said traffic will be claim. Kindly find the attached files of Hourly graph and 6 hours graphs
ManageEngine Log360 free feature demo workshop - Incident management - Register now
Incident management is an essential feature in any SIEM system as it ensures complete accountability in dealing with security attacks. It is a critical bridge between incident detection and incident response, which helps organizations gain a handle on both processes and streamline their overall security system. Join us for our special feature demo workshop to learn about incident management and see how it works on Log360. Free online Log360 feature demo workshop 5th July, 2017 2 PM - 3 PM
ManageEngine Log360 free feature demo workshop - Incident management - Register now
Incident management is an essential feature in any SIEM system as it ensures complete accountability in dealing with security attacks. It is a critical bridge between incident detection and incident response, which helps organizations gain a handle on both processes and streamline their overall security system. Join us for our special feature demo workshop to learn about incident management and see how it works on Log360. Free online Log360 feature demo workshop 5th July, 2017 2 PM - 3 PM
Next Page
