Huawei Optix RTN 980
HI I am trying to monitor Huawei Optix RTN 980 using OID's. I have performed a MIB walk but now need to relate the OID to a slot/port and a description, any ideas? thanks
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Mobile Device Manager Plus - Free Training
Join us on 13th July 2017 and 20th July 2017 at 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on July 13th: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on July 20th: App Management and Device Security: Silent installation
Mobile Device Manager Plus - Free Training
Join us on 13th July 2017 and 20th July 2017 at 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on July 13th: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on July 20th: App Management and Device Security: Silent installation
Mobile Device Manager Plus - Free Training
Join us on 13th July 2017 and 20th July 2017 at 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on July 13th: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on July 20th: App Management and Device Security: Silent installation
Mobile Device Manager Plus - Free Training
Join us on 13th July 2017 and 20th July 2017 at 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on July 13th: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on July 20th: App Management and Device Security: Silent installation
Mobile Device Manager Plus - Free Training
Join us on 13th July 2017 and 20th July 2017 at 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on July 13th: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on July 20th: App Management and Device Security: Silent installation
Mobile Device Manager Plus - Free Training
Join us on 13th July 2017 and 20th July 2017 at 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on July 13th: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on July 20th: App Management and Device Security: Silent installation
Mobile Device Manager Plus - Free Training
Join us on 13th July 2017 and 20th July 2017 at 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on July 13th: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on July 20th: App Management and Device Security: Silent installation
Newsletter de Junio
¡Newsletter de junio! ¡SupportCenter Plus 8.1 ya está disponible con nuevas funcionalidades! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
Change requester display name
Hi, I've imported requesters from several ldap. Now I want to organize the requesters. I would like to change their display names to format: "last name" "first name"
Widget for Open Requests
I'm having trouble with creating a widget showing the total number of open requests as compared to yesterday. Any help with how to create it is appreciated. Thank you.
Remote Control With VNC
Dear Sir, We are working to Remote Control With VNC. We have update the resource with VNC pass & port. after that try to login, then one page open with message "Please wait while connecting". This page running with 30/40 minutes. The screen short is attached. Could you please help us to provide some step document with system requirement to configure VNC session. Regards Ruhul
MSP integration SDP/DC - Unable to fetch software. DC server version could be incompatible.
Hi When I try to Sync with Desktop Central from SD. I got this error text: "Error while fetching software Unable to fetch software. DC server version could be incompatible." ServiceDesk serverout01.txt - log [SYSERR]|[INFO]|[222]|: org.xml.sax.SAXParseException; Premature end of file.| No errors from DC side. DC version: Build Version:10.0.93 SD version: 9.2 Build 9210
Request does not fall within permitted scope
Hi, I have an end-user that receives the following error when clicking on a new request link. Specifically, this appears to be an issue of when this end-user is not the requester, but has been CC'd. When the end-user is the requester there is no issue. "Request does not fall under your permitted scope. So you are not authorized to update the same." How to resolve please? Thanks Roy
Assign Closed ticket to Technician who closed it
Hey everyone, The way we currently have set up is we have a round robin. However, sometimes when a ticket is resolved or closed, and someone replies back to the ticket, it gets reassigned to someone else. The way we want it, is we want the person who closed or resolved the ticket to be reassigned back to them. Not sure if it's default and not working or if that's possible. But to be honest, that should come out-of the box.
SMTP setting with Office365
Hello, Can anyone assist with the Outgoing mail settings of ServiceDeskPlus to connect to an Office365 mailbox? I've tried to send notification after entering the settings below but their settings are not working. I am using the following: Server Name: smtp.office365.com Alternate Server Name: blank Senders Name: ServiceDesk Reply-to Address: same as Incoming address Email Type: SMTP TLS Enabled: Yes Port: 587 Requires Authentication: Selected Username and Password Set When trying to send an email
Approval in same stage.
Dear Support team, Since we start using ServiceDesk Plus we were able to record approvals on SR by clicking on Submit Approval button from action menu and we were having multiple approvals recorded in same request and in same stage, recently we discovered that the approval screen is not accessible if the SR had been approved by one person followed by the message as showing below,: Note: We are using free version of SDP. Kindly advise. Thanks with regards,
Backup failes
Hi, I've setup a backup schedule, but backup is failing 'File not found' and I'm getting the below email. I've set everyone read and write permission on the backup folder. Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail, support file(s) and SDPbackup.log file from bin folder to servicedeskplus-support@manageengine.com Error Message java.io.IOException:
View my own open requests as a technician
As a technician if I select View My Open Requests it shows all open requests assigned to me - fair enough. However, what if I as the technician have open requests - I am the requester. Granted I can do a search on all Open Requests and just search on my name, but is there an option in the drop down menu for this instead, for us as technicians? Nothing is jumping out at me, but that's happened before where I've over looked something simple. As always, thanks for the help.
Asset Explorer for MAC
It would be great if there was an asset explorer for MAC.
script to stop form submission base on requester email or department
hello, i have created few templates and some of them are not suppose to use for some particular department or group of users, can you please help me with javascript to implement this function, I expected it will be Field and Form Rules and on form submit base on some condition it will prevent submission thank you ! Tai
Notificaction Error
Hello, Do this steps and you can see the error. Go to Setup-> Notification Rules -> E-mail technician when note attached to a Request click in "Customize template" In the Message, insert: Request: $RequesterName (This show the technical name) Technical: $Technician (This don't show anything) Status: $Status - (This don't show anything) 4. Check the mail sent by the rule. I hope the correction is considered in the next update. Thanks.
Free Webinar for 'Catching up with what's new in ADManager Plus'
We're happy to present this webinar to help you master the most recent features in ADManager Plus and better manage your Active Directory (AD), Exchange, and Office 365. This webinar includes a live demonstration to show you how to take the best advantage of ADManager Plus to simplify Exchange Online mailbox management, Office 365 user and license management, ServiceNow integration, and help desk delegation alongside active directory management. Date: 5th July, 2PM BST & EDT Reserve your seat Agenda
More editable fields in the request list
It would be incredibly useful to be able to make edits to any field in the request list, not just the assigned to. Ideally including custom fields - that way much of the data entry for tickets could be done without having to navigate around the form. This could be optional per field, so as not to overly bloat the size of the page, though we would probably have almost every one of them editable.
running SDP on IE 11
Could you please confirm if IE 11 is still supported browser for SDP? We are having continuous problems when opening SDP in IE11 e.g. when replying from ticket to the end-user the message is not sent nor saved in the ticket, sometimes SSO pass-through doesn't work and we need to open the browser once again to get the user authenticated or finally SDP throwing "server errors" pages. In such cases emptying Temporary Internet Files helps, but for a very short time. Additional comment: users working
I have problem, service is not working and service automatically goes down please help we have to fix this issue today
I have problem, service is not working and service automatically goes down please help we have to fix this issue today
Error on Changing Template for New Ticket
We are getting an error when trying to update the template of a new ticket received. 1. Ticket Received via email 2. Tech opens the ticket in SDP, clicks on global Edit, then change the template from "Default" to another template. 3. SDP throws the error below. However we use the template for some business rules and it is working fine. It also works fine if the template is changed for older tickets (ticket already edited, saved, then edited again to change template.
Service desk fails to start
Hello, I'm on version 9.020 and after a failed attempt to apply a service pack I tried to restart the server. The process seems to be stuck at about 85 % when starting the application layer and this is the screen I get : I followed some of the advice in the forum and when trying to start from the command line using the run.bat I get the following screen. Can anybody help ? I'm completely stuck . TNX
MSP integration SDP/DC - Unable to fetch software. DC server version could be incompatible.
Hi When I try to Sync with Desktop Central from SD. I got this error text: "Error while fetching software Unable to fetch software. DC server version could be incompatible." ServiceDesk serverout01.txt - log [SYSERR]|[INFO]|[222]|: org.xml.sax.SAXParseException; Premature end of file.| No errors from DC side. DC version: Build Version:10.0.93 SD version: 9.2 Build 9210
Hardening Guide for Desktop Central
Hi, I am new here and we are using Desktop Central for one of our customer , a local authority. Recently, they did an security audit on the infrastructure and there was an comment about lack of hardening guide for desktop central. Can I check if there are such an guide available ? Regards Soh
License Renewal
My license expires in a couple days. The expiration notice says to contact sales@manageengine.com, but I'd like to know if I can simply go to the online store and purchase a new license there.
Run a batch file once per computer per user
I have a batch file I want to run for new users that runs some post-setup for an application we use. I want to run it once the first time a user logs in to a computer, and never again for that user on that computer. Can I create a configuration to do that?
Registry Page File Settings
I'm looking to set the Page file to system managed for several 10's of PC's which are currently set to obscure values. I have a regisrty import which looks like: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management] "PagingFiles"=hex(7):63,00,3a,00,5c,00,70,00,61,00,67,00,65,00,66,00,69,00,6c,\ 00,65,00,2e,00,73,00,79,00,73,00,20,00,30,00,20,00,30,00,00,00,00,00 Which works when manually ran on a target PC. I've converted
Patch Deployment at Windows Log on Screen
We have within our network a handful of PC's that run Deep Freeze which prevents any configuration changes to a device while in a "frozen" state Therefore in order to apply windows updates we have to set up a maintenance period for these devices within the Deep Freeze software. We've set up Desktop Central to scan, download and deploy any required patches on a schedule within this maintenance window. Once these PC's are powered on, they will just be left at the Windows Log on screen. Will Desktop
Accept message for remote connections
Can the remote connection aspect of the software have an accept prompt on the end users side? Or some warning BEFORE the tech connects to the computer.
SMS Notification Settings - Invalid User Credentials
I am attempting to setup the SMS notification and have setup an account with BulkSMS. I selected the "BulkSMS" provider and entered in my credentials but continue to get "Invalid User Credentials". If I go to the bulksms website and login with those same credentials it works fine. I get no other error or indication as to why this isn't working. I substituted my real username with [USERNAME] so normally I would be using my real username in this space. Anyone have a work around or also experience
netflow on fortigate WAN interface
hi, i have enabled sflow on WAN interface of Fortigate 90D firmware 5.4.3. configuration as below: config system interface edit "wan1" set vdom "root" set mode pppoe set allowaccess https snmp fgfm set vlanforward enable set type physical set sflow-sampler enable set sample-rate 100 set polling-interval 30 set sample-direction rx config system sflow set collector-ip 10.1.1.139 set collector-port 9996 i can see NFA
Closed Requests from Service Catalogue Shows up in Incident Filter
I have a filter that is like this: Match ANY of the following (OR) Group is "none" Category is "none" Subcategory is "none" Request Mode is "none" Request Type is "none Now this works great for Incidents. If they lack any of these required fields, the incident will show up in this filter. Now where it gets tricky is that in the Service Catalogue the templates doesn't have the fields "Category, Subcategory, Request Mode or Request Type" so all of these fields are set to NULL. Well that makes any Service
Best way to test HA Failover
I have just gotten HA working in our environment and I need to be able to test HA for DR testing. I've tried just stopping the service, but it seems that it needs a failure of the application to trigger a failure state. Any idea on the best way to trigger this, short of deleting something?
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