Have the system create a ticket? I tried to do this with tasks but creating views for tasks isn't a real thing, and my employees tend to miss tasks ALL the time. So I am trying to make the forms create tickets on form submit. For instance an employee is terminated, the termination form is filled out by the supervisor and submitted, the form creates a handful of tasks, such as disable account, disable email, remove user from 'x' application. This is where it goes sideways, tasks are great for the original person who gets the ticket but if you have a task that someone else on the team needs to complete they tend to go unnoticed.
So, can a rule be created - probably with a custom script - that will take information from the original form and put it into a ticket, then create the ticket? For example create a ticket 'on form submit' to remove 'John Doe' from 'x' application.
If so how? I could use some help on this one, Thanks!