Interface list in Netflow Analyzer UI
hello, the Inteface Tab from Netflow Analyzer UI dont show information, what can i do?
Close ServiceDesk for Requesters only
Hello, I am new to the ServiceDesk configuration and I have a questions regarding the possibility to close it for requester. Is there a possibility to stop the creation of tickets but to give the requester the right to check on already open tickets? If not is there the possibility to keep it open for technicians but to shut it down for requester - like a maintenance mode ? Thanks in advance for your help. Kind regards, Pierre
Pin a Note to Top
Requesting the ability to pin a note to the top of a Request. Similar to the way Facebook allows pinned posts. Thank you.
still no option to choose working time day by day???
I was hoping by now there would be an option to choose working hours per day rather than by week. It would be so useful to be able to select Saturday and operational time or 9.00 to 12.00. Any chance of this ever being implemented? Regards
Technicians Raising Requests
Hi, When our technicians raise requests, unless they know which queue it has gone to, there is no real record of their incident requests. I've gone through every filter to find a ticket when I raise it as an Incident and not a single one shows it. Is there something we need to do to view these ? We can add a custom view , but each technicians would need to do it . P.S Is there a report \ custom query you can do on these custom views ? A
Location of Resource Account ID
Hello, Where can I find the ID for an account associated with a resource? I can find the Resource ID by selecting 'Resource Details' but I cannot seem to find the account ID. This is so I can use the REST API to modify account passwords. Thanks, Steve Maiorino
Alarm_ID increments by one even when clearing original alarm
So, we're using VictorOps to handle our pager system, and its being fed via JSON generated by OpManager. We're trying to track multiple individual alarms from a single device, I was hoping to do so by alarm_ID, however, alarm_ID increments by one both when the original alarm condition is generated and when it is cleared. Why? Why are alarms not tracked by its individual ID and cleared that way? And if that cannot be worked around, is there a better way to track both the generation and resolution
Software installing permeation.
I use Manage Engine Desktop Central on my company, how can I prevent users from installing any new software on their machines except the domain admins ?
How to prevent Delete for System log
Dear, Could you help me to prevent the deletion for system log ( the highlighted option in attached file) Thanks
Credentials passed through URL
Good Morning, We are purchasing some Digital Display adapters and would like to display are Completed requests by This week by Technician report on it in real time. I found some information regarding passing the authentication through the URL because we are unable to login by keyboard and mouse. I have tried doing the following to see if can login but no matter what we place its coming up Invalid http://sitename/HomePage.do?username=guest&password=pas123 We do authenticate by AD Any help
Archive a machine
I'd like to see the ability to archive a machines information in desktop central. As an example we have numerous machines that have had DC installed on them at some point but may not be not in use currently, in storage, etc. I'd love the ability to tell DC to archive this machine. I could then uninstall the agent, the machine's data/history would still be searchable in DC by its service tag, but would no longer be listed in patch scans or any other views. Except maybe the SOM View but even there
server status widget
Hi, I cannot seem to find any how-to about creating widgets for SDP. What I would like to do is create a simple html that shows the status of our main systems. What do I need to do to have SDP recognize the html as a widget? Thanks Michael
User Export
Hi, Is there any query that will export a list of all our users and their settings ? We're doing an audit on the settings that the requesters AND Technicians have ,namely the Department, Allowed to View etc. but as with many things it's easier to ask for the lot :-) Is there any way to do this ? A
Asset Management - Asset Additional Fields
Hello Dear Reader, i have 2 question. My Servicedesk version is 9.3 Build 9312. 1. How can i add a new field in Asset Management / Asset Additional Fields that include requester list automatically. 2. How can i edit UI Design of pages in manageEngine servicedesk, for excample, when i add additional fields in asset, this field place in the end of page . i need to move this fields in the top . Thanks .
Allowing for conversations in Changes
Dear all, I just realized there is no way to track change related discussions. It would be quite useful to have similar functionality as the Conversations in Incidents and Requests. Kind regards, JS
HTTP Security Header Not Detected Security Vulnerability
Greetings, We have an in-house scanner that came back with "HTTP Security Header Not Detected" vulnerability on our ADAudit server. I need to set the necessary headers on the httpd.conf file (see here for examples https://geekflare.com/http-header-implementation/) but can't seem to find it. Is it renamed to something different? Is there any issue with making changes to this file (will it cause any issues with the ADAudit product)? Thanks, Thomas
API in SD+ on demmand
Hello, I got a requirement from users to create the survey directly on the email sent, Is there any API that we can connect to to accomplish this or any other method you would recommend to accomplish user request? Users are really interested in have the survey directly in the email instead of having to open an url and still conserve the reporting features, etc. Another question Is it possible to connect to the DB that on demmand version uses? Thanks in advance for your assistance.
Bulk update of change ticket
How can I bulk update change tickets i.e close out all rejected change ticket etc...
how to reset(clear) the gathered performance data
Dear Support, I like to reset(clear) the existing(gathered) performance data for APM Insight. I Google and can not find any related information. Would you please help me, thanks.
App not working
Hi, We have the cloud version of ServiceDesk Plus. I am trying to set up the app and get it working. I have put in the server which is our custom domain but it's saying could not connect to the server. Why might this be? I have tried the demo account and that works. Thanks, Vijay
Computers being deleted the next day after joining DC
Hi, We are having a problem DC (Build Version:10.0.91) where computers are being deleted once the client has been installed on the machine. So when we build a computer we get this message in our admin mailbox. As you can see from this email the machine was built on the 27/06/2017 at 3:23 and as part of the build process the DC agent gets deployed. The next day we get this message in our admin email account. This is only deleting the computer from DC as the computer object in AD is still there. So
Remote Site Agent get Uninstalled by USBConfigurationAction
Hi all, As of a few days ago my remote site Agent installed on several PC and Server is getting automatically uninstalled, this is only happening on one remote site of 3. This remote site is not part of the same domain the desktop Central server is located on. Its been working fine for the past 2 years, installation of the agent is done using the downloaded file zip package. Below is the log out that show up on all system within the remote office group; Any one has seen this before [ 2017-06-26
DC automatically uninstalling Agent on remote office group
Hi all, Thew following issue just starting happening with one of our remote sites, the site is on a different domain that the DC server is and agent installation is done via the zip download package. Its been working without issues for the past 2 year. Our issue is that for some unknown reason the Agent is getting automatically uninstall by DC server, below is the log that appears across all server and pc within this remote office group; I have reinstall the agent and then few hours later the DC
Can't download patch 300537 "Update for Java Runtime Environment (1.6.45)"
Hi We can't download patch 300537 "Update for Java Runtime Environment (1.6.45)". Please help to fix. Thanks!
Where it comes from "The error rate"
Hello How can I know which values take OpManaher to indicate that the interface has a certain percentage error rate? I am monitoring a Firewall Fortigate and a tunnel interface and when looking for problems in the interface directly in Forti I do not find any problem so I would like to know where the information comes from.
Auto assign to Support Group
Hello, Can i auto assign ticket from one support group to another if ticket is not assigned to anyone after 24 hr? example is ticket is assigned to Tier1 group, but no one checks the ticket within 24hr, can SDP auto assign that ticket to Tier2 group? Any work around can be done? thank you, Vanessa
Manage Engine Ad Audit Plus vs. Event Log Analyzer
Need a clarification on Manage Engine Ad Audit Plus vs. Event Log Analyzer. Please suggest do we need both. Almost we have 7 Domain Controller, 3 File Server and other Server with MS Windows Servers.
Server 2016 compatability
Has manage engine begun testing AD Audit Plus with Server 2016 preview builds? We are curious to know if it will be compatible out of the box.
How to recover a deleted interface?
I am monitoring a fortigate, in the section of Netflow the interface does not come with the name of the interface but ifindex X. how can I do to bring me the complete information? How can I recover an interface that stops managing?
Print Preview error
Hi, Could you help me please to check the error attached, trying to use Print Preview option it's showing only the error: 404 Unfortunately the page you requested does not exist. You made a mistake when typing the page address (URL). Clicked on a broken or incorrect link. The requested page has been deleted. Go back and try again Return to home page And it's not showing the ticket information If you need more information please let me know ! Thank you !
Failed Patch Deployment
I have a question. I have a computer tagged as Highly Vulnerable that has 1 failed patch to deploy. Is there a way to ignore that patch for that single computer and not globally so when I click on "highly vulnerable", that computer will not show up.
Configure Reverse Proxy for test platform
Hi, I am building a reverse proxy server for our Service Desk Plus. The idea is to use the same domain/subdomain for production and integration builds however I want to point the test server to a subfolder - Test. I am planing to use IIS as a Web server. The outcome should be: Prod URL: https://subdomain.domain.com Test URL: https://subdomain.domain.com/test/ Rewriting to prod internal server IP works fine for me, however I am having issues to set up a reverse proxy for the subfolder /test. Has
Specific Incidents & Tech logged in Querry
1. How do I allow only specific requesters or Technicians to see specific calls logged. For H.R department staff see only H.R logged calls. 2. How do I see all Technicians (using Querry) that have logged onto the system for past year (365 days ago)
help please to remove authority
Dear , hope my email finds you well. could you help me to remove the authority from technician to see the list of technician as in attached file.
How to disable the use of worklogs
Hi There, My team are finding it difficult having so many ways to update a request/incident ticket and it adds the trail of activities in all different tabs/locations. I am wanting to disable the use of worklogs so that we focus on using notes and emails, could you please advise how this is done? thanks, Belinda..
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All approvers have to approve the submit for approval menu
Hi, Some times in incident management we have to submit for approval, but when I submit for approval, all approvers haven't to approve the incident request. means any approver can approve a request, provided the others do not reject. How to add multi stage approval for incident. Thanks
Forms information in return email
Hi team, We recently opened a call for a future request for which a ServiceDesk Plus MSP ID: SDF-10584 was generated, but would you like me to tell you at least a prediction of when this future will come out? Thank you for your support!
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