I can't login by Added Help Desk Technicians
Hi, I am using ADManager Plus. I add new Help Desk Technicians from my AD. But when I try login to ADManager control Panel it show me this error: Username: mydomain\myuser Password: mypassword For input string: "unlimited" please help me what should I do?
For input string: "unlimited"
Hi every body I have installed ADManager Plus on my client and add my AD user to "Help Desk Technicians" the roles is super admin. when I try to login to ADManager Plus it show me this error: UserName: mydomain\usersname Password : my password For input string: "unlimited" Please help me what should I do?
couldn't connect to host,port smtp.office365.com, 587;timeout 60000
How do I solve this problem with mail When I run the send test the mail is not sent and it shows me this error Could not connect to host, port smtp.office365.com, 587; timeout 60000
Lost PO attachments after moved attachment folders
Hi, I have lost my attachment files after have moved the attachment folders. Other modules than POs seems to be ok. Have any one experience this problem? Paulo SD+ 9.3 Build 9302
Export Contracts in assetexplorer
Hi I like to export the contracts list from my assetexplorer to another instance of assetexplorer . Is that possible ?
Site Field Does Not Update When Requester Is Changed
I reported this in a previous post but have not seen any response or acknowledgement of this bug: https://forums.manageengine.com/topic/site-field-should-have-more-controls. I have validated that the requester records are properly setup with the site information and if I go into the ticket and re-select the requester, the site field does not populate as expected. Here is the use-case that I have validated: email comes in and creates a ticket associating the requester email address to the correct
Resquest tab inaccessible after upgrade from 9304 to 9315.
Hi Guys, After upgrading SD+ from 9304 to 9315, I am unable to access the “Requests” tab. Every other tabs (Home, Changes, Solution …) works fine. Shall I restore?
Self Service Portal Disallow some users
Hello, I need to disallow all my district's students from accessing the self service portal. Is there some way I can do this? Possible hide the shortcut from all users in the Active Directory students group? Or only deploy the desktop shortcut to users that are not students? Thank you in advance for your help.
Error on Sync for Analytics Pluss
We recently upgraded the Service Desk. At that time the password was missing for Analytics. That was put back and the system was asked to sync. Now have had another complaint on no new data and I see the error above. FAILURE :We are sorry to inform you that data Synchronization is failed. Data have not been completely synchronized in ManageEngine Analytics Plus due to an unknown error. Please find the root cause referring the logs under SDP_HOME\zreports\uploadtool\logs Please report the problem
Create New category
Hi expert, I would like create a new category for application. Please advise.
ADManager ports between Win10 client and ADManager service through a firewall
Hi We are currently evaluating ADManager and have the service setup in the cloud behind a firewall using HTTP 8080 and / or HTTPS 8443 We've opened the ports up on the firewall so that clients on premise can access the ADManager portal - http://server:8080 or https://server:8443 (I change the connection settings in Admin/Connection page depending whether I'm trying to access securely or non securely. Unfortunately I get "This page cannot be displayed" every time I try to connect from a Windows 10
Technician sigantures?
Is there a way to set custom technician signatures based on who is replying to the ticket. Like any response by tech A get Sig A?
Why I got " Module provided in the request is not supported. " ?
Hello Sir When I Access this Website http://<My IP>:8080/sdpapi/change/208?OPERATION_NAME=GET&TECHNICIAN_KEY=xxxxx ( I want to use php file_get_contents() in this website ) and I got this error <operation name="GET"> <result> <status>Failed</status> <message>Module provided in the request is not supported.</message> </result> </operation> I use Sevice Desk version 8.3 Build 8311 Thank you Very much Chatchawan U-patham
Custom report - all tickets + conversations
Hello, I'm in a need to extract all ticket information as we're finishing tests on an instance of MSP. Therefere I need: - all tickets created, alongside with the conversation history for a specific support group inside one of the accounts - information needed: requester info, subject, description, date created, status, conversation history Is there a way to also show what attachments were sent during the conversation in such a report? MS SQL, SD+ MSP 9.0, build 9005 Best regards, Marcin
SDP Export from MSSQL and Import to Postgres
Hello We have a SDP server running MSSQL and we would like to export the databse and import it to a new server running Postgres (comes with the SDP installation). How can we go about doing the backup so that the database is exported to Postgres. Much thanks Sepand Astaneh
Chat Feature Report
Is there a way to report on the chat feature to see how many times a particular requester utilizes the feature? Could you also provide the SQL for that report it would be greatly appreciated.
display contact information when hovering over requester's name
Hi The same way when hovering over a ticket will give you some information on the ticket like subject, category and some description can we have also the same feature when hovering over the requesters name. It should give us the phone numbers and email Thank you!
Add Request API Syntax
I am able to add a new request via the REST API, but it is ignoring the date fields that I am passing in and just using current date/time. I'm using the format dd MMM yyyy, hh:mm:ss. Any ideas as to why this doesn't work? XML <Details> <parameter><name>requester</name><value>Smith, David</value></parameter> <parameter><name>subject</name><value>The subject of the request</value></parameter> <parameter><name>description</name><value>The description of the request</value></parameter> <parameter><name>callbackURL</name><value></value></parameter>
Techs can't see/assign some of the request status'
There are 8 request status options to choose from, however, the techs can only see/assign some of them to a ticket. I have uploaded screen shots. I, as the admin, can see/assign all of them. Techs used to be able to see/assign all of them. Do not have a date when this started. We are on Service Desk Version 9.3 build 9300
RequestLink Url
Dear support, it was brought to my attention today that the URL being generated when a Technician is assigned is not 100%. It has a Semicolon in the url which causes the link to break. I have changed the Technician & Requester's names. The Semicolon is after woID. Example Please be advised that request ID ##11395## has been assigned to Technician1 with the following details: Requested by: Requester1 Created by: Creater1 Due by date: Jul 24, 2017 01:15 PM *************************************************************************************************************
Error in creation of a task through Rest API
Hi, I am trying to create tasks for a particular request id using Rest API. Every time we try with the provided reference it gives Technician Key in the request is invalid.Unable to authenticate". I would like to know is there any connection between technician key with any of the account type and if yes , then how to relate them? And also,the post request should be sent in json format w.r.t the below article. https://intranet.wiki.zoho.com/MSP-SDP/REST-API-for-native-app.html But we are getting
Form Checks - Part1
We've been working with a few clients recently extending the capabilities of their ServiceDesk Plus Service Catalogue templates. On a number of occasions the issue of time wasted owing to incorrect data being logged has arisen. A couple of these issues related to the logging of data such as making sure numeric data is consistent and date validation. Often these issues arise as a result of collecting data, in a new starter process for example. For one client the logging of an Employee ID number
Form Checks and Balances With ServiceDesk Plus – Part 2
Last time out (https://forums.manageengine.com/topic/form-checks-part1) we were adding some data verification checks to a template form in ManageEngine ServiceDesk Plus to check on the length, and hence value, of a numerical data input field for employee ID numbers. As mentioned this client also had a requirement to check on a date entry field for the delivery of a service and advise the user if the requested delivery date was realistic. Using Field and Form Rules on a Service Request template
Why not do i18N for the calendar used in SDP？
Dear team, I had reported this issue for a long time. But the calendar used in SDP for request/project/.. module still shown in English. please refer to the attached image. please pay a high attention on it.
No templates in Catalogs for Requesters
Some requesters report that their catalogs are empty, as shown. Before this incident, I added and changed some User Groups. Most templates dont even have User Groups assigned, so they are public to all Requesters and they still do not see them... Please advise. More info: We are working on updating the platform, but at the moment it is not possible.
A;dmin- Requesting assistance-please
Hi, I am the admin on this server (Win 10 creators edition); the boot record has been changed and I am unable to boot it with a disc or usb. Have gotten into the HP accts by accident though issue persists . ******* How to fix and set bios to resume admen duties??******* All assistance is greatly apreciated and referal for a remote technitian would help too.
how to remove on hold option for technicians who are assigned in task.
Dear All, Some of the technicians in Manage engine in my organistion do not have the prvilege to hold the incidents/service request assigned to them. But they can hold the "tasks that are assigned to them. How can I remove their privilege to hold the task
Hello, new to the PitStop.
We use ServiceDesk Plus and we have an issue with the description disappearing from our tickets. I know this was a bug, and I believe there was a fix for it. Can anyone help me find that?
Free webinar: Network outages - Fight them off with configuration management.
Hello there! We have a free webinar coming up on 26th of July, 12 PM AEST & 2.30 PM IST! The agenda for the webinar will be: - Cost of network disasters - Causes of network disasters - Disaster recovery with NCM - Backups - Restore configuration - Change management - Compliance - Firmware updates - Configuration Mgmt challenges and its solutions Register here to join the webinar.
Incident Approval
Good Morning. We have seen that as of Service Desk version 9303, if approval of an incident is made by someone and we have more than one approver registered on the ticket, the other approvers become unnecessary. This new feature does not suit us. Is it possible to return the format as it was before, or add a parameter to select how the system should behave? Or, make the system have an authorization process by access levels? Thanks. Best Regards.
COMPLETE_JSON_FILE file content
Hello Team, Stupid question: what is the content of $COMPLETE_JSON_FILE Could you share a sample of all containing field in the file? Regards, Eric
how get json data for use on another site
i made a custom report and i want to know if i can get that info on json use some kind of API
Netapp FAS 2520
Hi, we got a new FAS 2520 last week. After configuring and testing SNMP-Credentials, I was able to successfully add the machine to Opmanager. Everything looks fine so far. One question though: The root volume of the aggregate is at "Volume used for root_vol is 90%, threshold is at 30%". 90% is normal for the root volume, but not for our other volumes, so: Is it possible to set different thresholds for different volumes? If not, will you consider this as a feature request? TIA G. Weiss
OPM GUI Tab Question
Hi All, My central-probe opm version is v11600, as we know, the default GUI display with EventLog Analytics(ELA) tab afte entering username and password. When clicking the ELA tab, there is a ELA plugin advertisement GUI. And then recently we are about to purchase to ELA enterprise version. Here are some question: 1、As for now, ELA entprise version can't integrate OPM enterpise version, is it right? If can, how to integrate? 2、After deploying the ELA enterprise version, we
Cannot see all Support Reps with the Administrator account
Hello, I cannot see all Support Reps with the Administrator account. I can you use one of the "invisible" support rep's with an login account, and login into the app without any problems, but if i login with the administrator account i cannot see that support rep/login to make any changes. How can i fix this? Regards
Free Online Training: Active Directory Auditing Best Practices
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Desktop Central continues to offer wrong patches for Windows 10 versions
I am in the process of patching our Windows 10 boxes for the July patch cycle. ALL Windows machines are running the Anniversary Update (v1607) here - yet DS continues to think that we need a v 1507 patch. What is the issue with Desktop Central not knowing what version of Windows it is targeting? I have a half dozen machines here that always need this hand holding - I would have thought the system would have figured out to correctly identify a Windows client OS version number by now. Any ideas? Bruce
How is the Time Elapsed calculated?
There is a calculated field called Time Elapsed. How is this calculated? Thanks!
SDPondemand very slow
Are we having a problem with servicedesk at the moment? it is quite slow at the moment
use data from custom report
i want to know if i can use a data from custom repor on another site
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