We have recently brought opmanager and SDP MSP to our projects . Both Opmanager and SDP MSP are integrated . 

The tickets are getting generated through E-mail are getting closed by them self's when they are moved to Inprogress . Can you please provide some suggestions or inputs on this . 

Regards,

Sreedhar reddy M, 

Technical Specialist , 

Email : msreedhar05@techwave.net      

Mobile : 9505094935.