Caption and Win #1!
Add your captions as comments below. Don't stop; caption the rest of our #SysAdmemes here! Note: - The SysAdmeme contest will remain open until July 24, 2017. Twenty-five winners will be chosen based on participation and creativity from among all entries. ManageEngine's decision will be final. - In the event of unavailability of Amazon vouchers in specific regions, ManageEngine, a division of Zoho Corp Private Limited, reserves the right to offer an alternate prize. - The SysAdmemes contest is
Caption and Win #4!
Add your captions as comments below. Don't stop; caption the rest of our #SysAdmemes here! Note: - The SysAdmeme contest will remain open until July 24, 2017. Twenty-five winners will be chosen based on participation and creativity from among all entries. ManageEngine's decision will be final. - In the event of unavailability of Amazon vouchers in specific regions, ManageEngine, a division of Zoho Corp Private Limited, reserves the right to offer an alternate prize. - The SysAdmemes contest is
Email Technician from Administrator not showing initial conversation
When the administrator emails technician it does not show this initial email under conversations. If Technician responds it will show. How do I see history of emails I have sent, if the technician does not respond?
Can not add Service Level Agreement
Every time I try and add a SLA to an Account and I hit save, not message comes up but it goes back to the SLA list and the list is blank. What could cause this? Thanks Jason Miller
Tooltips for Category details
We'd like to see tooltips for Categories/Sub-Categories/Items for technicians to understand their purpose. This would be especially useful for new technicians to understand which category to assign to a request. As we expand our SD+ use across the organization we're looking at ways to introduce an IT tool to non IT users -- tooltips can ease the transition. SD 9311 Enterprise MS SQL ------------------------- Ottawa - Canada
Building a test system
Hi, We are looking to upgrade from 9.2 Build 9209 and would like give it a dry run first. Where can I download a this version so we can then recover our current live into it? Thanks Denis
Quick Create - New Incident
Can you add a line for the Technician assignment? This would make this feature option complete for quick ticketing.
Use-case: How to automatically prevent duplication in the logon names or pre-Windows 2000 logon names during user creation?
Use-case: How to automatically prevent duplication in the logon names or pre-Windows 2000 logon names during user creation? Sometimes, organizations may have users with identical names and this might pose a problem during user creation. However, with ADManager Plus' user creation templates, you can easily check for duplicates at domain or forest level. The drag-n-drop option of user creation templates can be used to configure the following settings to handle duplicates in logon name or pre-Windows
Migrating service desk plus to a new server
Hi Support, I followed the instructions and tried restoring a backup from build 8217 to a new server with the same build 8217 However, the restoration process ended with this: Did I do something wrong? Please see the attached 1.txt file as requested.
cannot delet support group
hi, how i can delete support groups ? Which report can show where it is used
Comments on Solutions
We are going to start opening our solutions to be visible to our contacts so I have been testing. Why is it that when a support rep posts a comment on a solution, the comment shows up with a blank/placeholder user image for the support rep instead of the image the support rep uploaded for their account? We are showing the support rep availability to logged in contacts, so they can see all the support rep images on the Home tab. It seems odd that those images don't get displayed in the comments
Topic Template for Contacts Without Account
Topic Templates are specific to the business unit they are created in, which is great, but then why is the setting to choose which topic template to show for contacts without an account a global setting? The setting is also a single select option, so if you have multiple business units in the application you cannot then set a topic template for Contacts Without an account for each business unit. Is there any way this setting can be a per business unit setting, or allow for selecting multiple topic
Update ServiceDesk Plus from 9.2 to 9.3 error
I had ServiceDesk Plus version 9.2 compilation 9225.I successfully update it to version 9.3 compillation 9300. When I try update to latest build 9317 i get error (in attachment): Could You help me ?
Remove or hide assign button
Hi, Is it possible to remove or hide the assign button that is visible in the request view? The reason for this is because we do not want our technicians to be able to assign requests directly to other technicians without first opening the request and choose site and group. This is quite crucial for us and i hope there is a solution. Regards, Alexander Nordin Region Halland
Requests Tab Question - Drop down to select Technician and Group
This changed a few versions back now but we use to be able to just select Group in the drop down and not a Technician under the Requests Tab (Unassigned Tickets) so the ticket can be picked by anyone in the group. Now it requires us to pick the Technician too and we don't want to do that. What am I missing? Thanks for any help. Jerry
List of incidents resulting from changes / Report of change related incidents / Incidents associated to change
Dear all I am looking for a report which shows me the numbers of incidents linked/associated to a Change. I have been searching this but couldn't find anything. Can you help me please? I know that you can Associate Incidents to a Change but how can you create a report about this? It would be very nice if the report could show the following attributes: - Change ID - Change Title - Incident ID (each Incident ID seperately in the case when several incidents were linked to one Change) - Incident Subject
Servicedesk - Customer Support
Hello, Anybody knows if the support of Manageengine Servicedesk works? I have to incidents opens but I don't have any news from them. Thank you. Alex Vega
How to use Chat feature in SDP 9315
Hi, Thanks for add chat feature in last release, but how to use it. It's require to Desktop Central or it's standalone and no need to Desktop Central or other tools. Do you have any documentation about it? Thanks
Communicating with technicians from an administrators point of view
Hello, Apologies if this has already been brought up elsewhere, but I couldn't find anything specific, at least not with an ME answer. This issue I have is that I need to ensure all technicians receive important information (for example, information about an SDP update or a nag to close requests), but we are in a situation where some only login periodically and then only to view a specific request or incident (link from a notification email). They rarely hit the Home page, so announcements often
Roadmap
Dear ME developers, Could we talk about the current state of the roadmap? It's horrible... At the moment it is a list of upcoming features with no clear progress indicator. Only vague terms in which state the development is.. Maybe add the release month for each bullet point? Or the version when something will be available?
If you access the request link from the request link, you will be logged in the login page of another unit.
Hi, Let me question about login of portal page. I use the business unit to log in using the portal page. In
this case, if you set the default portal page & default business
unit, even if you access the request link or solution link of the
non-default unit described in the e-mail, the contact can not log in and
the default portal page It forcibly moves to. Please tell me about settings to avoid this behavior. By the way, I know that I can open without problems once logging in with a browser that
How to adjust the dashboard column size ?
Dear Sir / Madam, I using the new version 12.1 of OpManager, when I configure the dashboard and add widget of Business View on it, but it cannot let me adjust the dashboard size. Please help. Joe
Automating new users into HelpDesk for SD On-Demand
What is the best process for adding users into the Service Desk after creating them in AD? I only use Service Desk On-Demand (SDOD). I have SDOD and Office 365 connected so we can log in using O365 credentials. When I create a new user in AD, my typical process is to manually run the Helpdesk Provision app and just do an Import and select the new users... but, this is very manual and if I forget this step, when someone goes to log into the helpdesk, it does not let them, nor will it let them join
How to verify if MS17-010 is installed on clients and servers
Hi, Update bulletin MS17-010 patches has been deployed to our clients and servers by WSUS, "KB4012216", "KB4012217", "KB4012218", "KB4012219", "KB4012220", "KB4012598", "KB4012606", "KB4013198", "KB4013429", "KB4015217", "KB4015219", "KB4015221", "KB4015549", "KB4015550", "KB4015551", "KB4015552", "KB4015553", "KB4015554", "KB4016635", "KB4016636", "KB4016637", "KB4019213", "KB4019214", "KB4019215", "KB4019216", "KB4019217", "KB4019218", "KB4019263", "KB4019264", "KB4019265", "KB4019472", "KB4019473",
Two alerts for user deletion - a bug?
Hi. The Deleted Users alert records every deletion twice - once as deletion, once as modification. Enabling email notification for this alert sends 2 emails each time a user is deleted, one for each record, which is quite annoying. See below: Any way of preventing it from alerting twice? Thanks in advance
attribute modification tracking
I had a security event and I needed to track the user on my network that changed the attribute of the domain account "SQLServerServices", you need to know which user has changed the attribute. How track it in AD audit?
Logon report show IP address as client host name
When running a login report for a user the client host name on a lot of the results do not shop the hostname of the machine they logged into. It is showing the IP address instead. Snapshot of the report attached.
Can't view project details
Hey, One of our technician can't view the project details of projects where he is team member. While projects where I am team member I can view. His view as Project Member: My view as project member:
Spam mail reports
Hi , Can i take report for spam filter ? I need to know how many spam mails are blocked by SDP spam filter. Regards
Does copy/past from remote to host work with the html5 client
When I connect to a remote computer, I can not copy text from my local computer to the remote or the opposite direction. I can with the ActiveX cleint just not the html5. I am on Windows 10 and the remotes are various versions of windows. Travis
Windows Mount Points Opmanager 12.2
Is there support for Windows Mount Points in OpManager 12.2? I currently cant move from 11.6 until we can monitor mount points.
Free windows admin tool:- access denied
Hi, Gud day. I getting error"Access denied" while access the system. i checked user name & password and host name it is correct. All the system are work group. please help any one
How to or Is there any way to download : Monitor Downtime Detail for all Monitor in one click
Hi. I'm new on Manageengine application manager and this pitstop. Im Sorry if this question has been asked before, please redirect me to the appropriate place. So, I need help to generate downtime detail report, and My question is : 1. Is there any way to download downtime detail for every monitors (report MTTR like the attached : appsmanage.png), and generate it in one file because currently I have to click pdf icon for every monitor, or open every attachment which is generate by schedule (attached
Mail retrieval error -
FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox We're running Exchange 2013 and have been using IMAPS for many years but over the last couple of days we can't retrieve emails from our mail server. I have restarted the Service Desk Plus server as well as the mail server but no luck. Attaching the logs here. Thanks for your help in advance.
Cannot Assign Technicians anymore...
We recently upgraded to 9314, That was problematic and not smooth at all so 9317 is on the back-burner til we figure out this. Since the upgrade I have not been offered the Technician field when attempting to assign tickets. I only see the Group dropdown. How can I restore the ability to select a technician from the assign dialog? Thanks Jason
Send on Behalf of from requests catalogue
We recently enabled the Send of Behalf of feature for our request catalog but currently users only have the option to select users who have both the same Department name and Site location as them. Is it possible that we can configure it to ignore the site location part and just allow them to select users who are in the same department, regardless of the location? All of this information is brought in from Active Directory if that matters. Hope that was clear, Logan
Printing reports showing incorrect dates
Hi Team, When running reports in ADManager I find that the dates and times are correct only when viewing them in the app. If I export or print the report the date changes to a time in the past. Report value: Printed report: This is causing problems as sharing of these reports, especially date centric reports, is a requirement for our usage of the software. Please note that I'm currently working under the evaluation license. If this is a limitation of the evaluation license please advise so that it
not show Domain in domain setings
Good morning, I have a problem with the panel because when I enter into domain setings my domain is not displayed, when I try to associate again it informs that the license already has an associated domain, I can not find any documentation or information about where this configuration exists. I also did not find the link to the online chat.
Componentes COM con OP Manager
Hola! Tengo una aplicación muy inestable y tengo indicios que suponen que la razón de dicho comportamiento se debe a los componentes COM que ésta utiliza. Con OP Manager podría monitorear los componentes COM de esta aplicación? Quisiera saber si es posible configurar alertas para que se me notifique apenas se llegue a un umbral previamente establecido, de modo que pueda tomar alguna acción. De antemano, gracias por su ayuda. Saludos Wilfredo
Tech Availability Chart/Calendar -- view by week/day
Suggestion to add a weekly/daily view in additional to a monthly view. This could be helpful to break down a weeks work by day across teams or a group of techs. Also it could be used to schedule tasks when leave has been scheduled for only a half day. Our requirement is managing multiple projects in addition to support tickets across a small team. We currently uses an actual 'Agile Whiteboard' - Kanban style - to manage weekly tasks/tickets and would like to migrate this effort into SD+. A picture
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